Search:  

 
 
   News
newer
story category Another VoIP Carrier Calling It Quits...
But apparently only Packet8 knows who
(old news - 06:25PM Wednesday Sep 26 2007)
tags: business · VoIP · Packet8
Tipped by dmolavi See Profile
8x8, provider of Packet8 residential VoIP service, did something today we'd not seen yet: they issued a press release stating that they would be the preferred provider for customers of a competing VoIP service that's going out of business. Oddly however, 8x8 didn't mention who the provider is, which has users in our Teleblend/SunRocket forum wondering if they're the lucky victims. From the release:
[Packet8] today announced it has signed an agreement with a service provider that will soon exit the VoIP market calling for the exclusive recommendation of Packet8 as the replacement VoIP service for its soon-to-be-orphaned subscribers. According to the agreement, Packet8 will be the only brand presented and promoted to the roughly 12,000 subscribers who will be left without VoIP phone service after the company winds down its VoIP operations over the next three months.
Since about 50,000 of SunRocket's 200,000 customers migrated to TeleBlend that count seems a little low -- but with the quality of service TeleBlend's been offering, then again -- they may have already lost many of those customers. Packet8's CEO recently hinted that at least three or four VoIP operators were planning to exit the space. If anyone knows who the mystery folding VoIP provider is, drop us a line, we're sure their users would like to maybe -- oh, be told about it.

Related:
  1. Packet8 Racks Up VoIP Patents
  2. U-Verse Voice Hits San Antonio
  3. Vonage Subscriber Growth At A Standstill
  4. Phone Service Coalition Seeks Intercarrier Compensation Decision
  5. Free World Dial-Up No Longer Free
  6. U-Verse Voice Hits Wisconsin
  7. AT&T Stops Selling CallVantage VoIP To New Customers
  8. AT&T Cooking Up New VoIP Product
Forums » Another VoIP Carrier Calling It Quits...
view: topics flat text 
Post a:

David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·AT&T Midwest

That's funny

"Were the official provider for some VoIP going out of business but we can't mention who."

I think you are right karl, yea might be a good idea to mention who and let them know about it.


n1zuk
Waiting
Premium
join:2001-10-24
South Burlington, VT
·Future Nine Corpor..
·Comcast
·ViaTalk
·Packet8

Re: That's funny

Reminds me a bit of a great Sam Malone line from Cheers:

"Not many people know this, but I happen to be quite famous."
--
New to Forum Life? Click here and learn.
guppy_fish
Premium
join:2003-12-09
Lakeland, FL

Re: That's funny

Its Teletubby for sure ... IMHO of course

TJ_in_IL

join:2006-06-10
Winthrop Harbor, IL
·Teliax VOIP
·ViaTalk
·Comcast
·Teleblend

Re: That's funny

My first response would be to agree.... given the track record, or lack there of. 12,000 subs??? last estimate was about 50,000, but there have been a lot of people bailing.

But one thing does not add up..... finally there has been something going on over at TeleBlend.
Last night my old signature number that I did not port to TB started working, and was still in my profile in the SR/TB web portal.
They have been re-branding the old SR portal.
Last night I could log into another SR account I did not port, but now cannot.
Also, tonight my nonported sig number is no longer in my account, and dead air when called.

So, if they were going to hand it all over to P8, then why invest all of this time and energy 'improving' things, and cleaning up SR's mess? Why not leave it for the next regime?

Just my thoughts though.....

TJ
--
TeleBlend- Your Local Broadband Phone Company????

Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:
·Embarq

said by n1zuk See Profile :

Reminds me a bit of a great Sam Malone line from Cheers:

"Not many people know this, but I happen to be quite famous."
"I'm not an actor, but I play one on TV."

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:

Teleblunder gets my vote....

Those clowns sure can't seem to get their stuff straight.

jrich

@comcast.net

Re: Teleblunder gets my vote....

My service is down and telebum website has deleted support phone number. DEJA VOU Sunrocket
tmc8080

join:2004-04-24
Floral Park, NY

Hmmm..

I wonder if it's Vah, Vah, Vah, Vahonage?

@ 93 cents per share, just might be. Two multi-million dollar judgments later.
luckystreich

join:2005-11-05
West Hartford, CT
·NETPLEX

Re: Hmmm..

It would make my day of Vonage went out of business. They are a terrible example of how a business should be run. I'm surprised their advertising hasn't bankrupted them already.

Their service and cancellation departments are beyond substandard. That's what you get when you outsource and hire illegals to run the show.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:

Re: Hmmm..

Hmmm, read much? Vonage has over 12,000 subscribers.

La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs:
·Optimum Online
·Vonage

12,000 subscribers? Try 1.85 million, last quarter 2006. Probably more now.

»techeffect.thedealblogs.com/2006···e_in.php

Service is excellent, including phone support, although I've only had to call them a couple of times. They even called me back to make sure everything was working properly.

Obviously you have no idea what you're talking about.
--
JIHAD WATCH~~9582 DEADLY TERROR ATTACKS SINCE 9/11~~TEAM DISCOVERY
nozzer

join:2004-06-25
Waltham, MA

Re: Hmmm..

Yeah - I don't agree with the nutty old trout much, but Vonage's service is awesome.

neko
All Hail Canada
Premium
join:2006-08-11
canada

Re: Hmmm..

I have Vonage in Canada, I have had the service for over 2 years now & it has been fantastic since I got it installed. I don't think Vonage will be going out of business soon, what with all their customers.

stang0328

@verizon.net


thumbs down from:
dentman42 See Profile

said by luckystreich See Profile :

It would make my day of Vonage went out of business. They are a terrible example of how a business should be run. I'm surprised their advertising hasn't bankrupted them already.

Their service and cancellation departments are beyond substandard. That's what you get when you outsource and hire illegals to run the show.
sounds like vontage is as bad as packet8. Packet8 started makeing threts about killing my credit when i broke my contract with them. I dont see how if they cant provide a service they can make me pay the phone was only usable for maby 30 min a day if that. Anyway they stated makeing threts against my credit so i told them they can have fun to start running peoples credit score before they sign them up my credit has been killed long ago due to medical bills and i told them to no plesent terms to **ck off. Well they started tracking down all my family members that didnt even live with me and calling them making threts against them. I really should have sued them for harrasment but just didnt have the time luckly like a school kid making prank calls they soon got bord with me and moved on

Tricex2

join:2001-07-04
Atlanta, GA

said by tmc8080 See Profile :

I wonder if it's Vah, Vah, Vah, Vahonage?

@ 93 cents per share, just might be. Two multi-million dollar judgments later.
Vonage has way more than 12,000 subscribers
SauceMaster

join:2004-08-01
Kokomo, IN
·AT&T Midwest
·Vonage

said by tmc8080 See Profile :

I wonder if it's Vah, Vah, Vah, Vahonage?

@ 93 cents per share, just might be. Two multi-million dollar judgments later.
I guess you didn't see the 12,000 subscriber line in that bit of news

knightmb

join:2003-12-01
Franklin, TN
·Comcast
·Vonage
·Speakeasy

said by tmc8080 See Profile :

I wonder if it's Vah, Vah, Vah, Vahonage?

@ 93 cents per share, just might be. Two multi-million dollar judgments later.
If it was, Packet 8 would go out of business because it wouldn't be able to handle the load.
amungus
Premium
join:2004-11-26
America
clubs:
·Cox HSI

I can guess

Who it likely isn't going to be...
and that'd be ol' net2phone (»net2phone.com).

So are people already taking bets on Vonage? That'd be insane if it really was them! That ad for "People do stupid things" comes to mind "like 'borrow' patented technology from major telcos and then try to resell it under a new name and make money!"

Phattieg

join:2001-04-29
Jacksonville, FL

Re: I can guess

I hope it's not SIPPhone.
rradina

join:2000-08-08
Chesterfield, MO
·Charter Pipeline
·Vonage

I thought Vonage had ~2 million subscribers. As others have cited, the article said 12,000 subscribers.

I'm not sure Vonage can go out of business in this manner. With 2 million customers, it would be pretty hard for a cable company or telco to pass up buying them on the cheap. The buyer should be able to rapidly reprogram the customer ATAs to use their own equipment or, if profitable, keep Vonage's infrastructure in place. I would guess that Vonage has a lot of long term agreements with local CLECs and any likely buyer would assume those contracts -- unless Vonage filed for bankruptcy and voided all the contracts. If a telco bought them I would guess that they could make a killing since they could migrate the POTS termination from CLEC equipment to their own and then aside from the cost of SIP infrastructure, the rest of the monthly fee is mostly profit.
bngdup

join:2007-02-20
Old Bridge, NJ

Haha "Patented Technology"...I guess you really haven't read the patents.....Verizon apparently thinks they own the patent to SIP packets and/or any other protocol similar to SIP thats used for VOIP and Sprint has a patent for telephony signaling over an ATM network(which Vonage doesnt even use). Oh, wait you're from Kansas...didnt your state vote against crazy theories like evolution....
amungus
Premium
join:2004-11-26
America
clubs:
·Cox HSI

Re: I can guess

"didnt your state vote against crazy theories like evolution...."

Yes, that is essentially correct. The attempt at correlating my location and inability to read seems biased though .
Science should be taught much more (often, and with gusto) than it is (everywhere). I was actually somewhat disappointed when I found out how bare the cirriculum was in high school with most science classes. Don't get me wrong, I loved physics, but having a broader variety of options would have been nice. Surprisingly, a high school I attended in Cheyenne as a junior had a bit more variety and an awesome electronics lab
Fortunately, I have been done with the public school system for some years (Before the whole fiasco started).

As for the patents, it was (in the context of) a joke bngdup. I have read some of the material when it initially came out, though I'll admit I haven't exactly followed the entire story very closely. The whole thing is kind of silly IMHO; we're talking about a telephone's method of transport here... the rest of the Bell's should sue all of them for ripping off the idea of a handset. (//sarcasm\\)"We ARE All Your Base. All your telephones are belong to us. You have no chance to survive, make your time"(//sarcasm\\)

Phattieg

join:2001-04-29
Jacksonville, FL

said by bngdup See Profile :

Haha "Patented Technology"...I guess you really haven't read the patents.....Verizon apparently thinks they own the patent to SIP packets and/or any other protocol similar to SIP thats used for VOIP and Sprint has a patent for telephony signaling over an ATM network(which Vonage doesnt even use). Oh, wait you're from Kansas...didnt your state vote against crazy theories like evolution....
Exactly. As I recall, ATM would mean one side of the conversation would require a different amount of bandwidth versus the other, such as 90kbps to talk, and 40kbps to hear. Last time I checked, uLAW (aka G711u) is 90kbps both ways. The other part of the argument concerns "telephony signals", but there is nothing that resembles what an ISDN or PRI connection when it comes to SIP. All of the packets are sent in a header that resembles an e-mail address, so it is NOTHING like standard telephone signals. How is this even related, when the signaling in question does not resemble the original PSTN service? Makes ya wonder... Hmmm...
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.
vinnie97

join:2003-12-05
Mesquite, TX
It actually is a crazy theory when you consider it's premise...it takes a lot of faith to beleive in macroevolution whether you want to admit it or not.
cdogg444

join:2004-10-18
Saint Louis, MO

Re: I can guess

It takes a hell of a lot more faith to believe in the invisible man in the sky.

vinnie97 meet proven fact,
»www.talkorigins.org/faqs/comdesc/

proven fact educate vinnie97.
aln4

join:2004-01-08
Algonquin, IL

Re: I can guess

Not so proven fact -

The original rebuttal:
»www.trueorigin.org/theobald1a.asp

And the response to the response to the rebuttal:
»www.trueorigin.org/ca_ac_01.asp

I'm glad I switched to ATT CallVantage. It has been rock solid so far.

partysource

join:2000-11-25
Phoenix, AZ

It's not Vonage...Who has 12,000 subscribers? Read Below

According to the agreement, Packet8 will be the only brand presented and promoted to the roughly 12,000 subscribers who will be left without VoIP phone service after the company winds down its VoIP operations over the next three months
IanR

join:2001-03-22
Madison, NJ

Packet8 Marketing

These fading VoIP companies are sure making Packet8's marketing effort easy and low cost!
steveymacjr

join:2001-01-25
Matthews, NC

earthlink

hey i just thought of something... I'm thinking it might be Earthlink's True Voice... Earthlink's new CEO has said he wants to concentrate on their core ISP business... and I'm thinking they may have only 12,000 customers, if that... hmm

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: earthlink

I am inclined to believe it is earthlink at they would be more responsible and get everyone nigrated safer than the sunrocket ordeal

courtjester5

join:2002-06-17
Clementon, NJ

Re: earthlink

Maybe its voicepulse, just a thought!

Jackson5

@gblx.net

Re: earthlink

Well your guess is as good as mine but I'm putting my money on the blender to go out this time.

Jackson5

@gblx.net
Might be the Blender.
bhorow

join:2004-05-17
Forest Hills, NY

The reality is

The reality is that there isn't a lot of money for a company who just does VOIP to be successful. Packet 8..Is holding its own due to better management than most and that they have a business side.

The fact is while it may not be the lowest price ever..The better companies are the cable companies for VoIP...

I don't believe its Earthlink though. 12,000 subs are not a lot of subscribers.

Again most people realize that Vonage will be chapter 11 before the end of 2009.
Again this kind of proves that you can't just be a residential phone player. This shouldn't be to hard to figure out. There was a listing about VOIP subscriber count on DSL Reports a few weeks ago..if only i could remember the link.
thedscman

join:2007-09-19

Could be VoIPGo

It could be VoIPGo. They haven't been responding to any emails. There 800 number on there website doesn't work. There online chat support is non-existent now. And lastly they've sent this out.

09/19/2007 08:37 PM
Dear Name Withheld,As a valued Voipgo customer we would like to provide you with some information about how Voipgo is striving to improve service and to meet the expectations of our customers. Your feedback and comments would be much appreciated over the weeks to come.Voipgo is currently undergoing major restructuring.The following is an analysis of what is to come and how it will affect you.====================VOIPGO.COM====================Voipgo's website
(www.voipgo.com) is currently undergoing a complete overhaul. Our new website will be more secure. It will also improve ease of use and you will be able to easily find the answers to your most frequently asked questions.The new website is expected to be operational in the next
2-3 weeks.====================MYVOIPGO====================MyVoipgo is a new all-in-one online billing/support platform.From within, you will be able to easily view and pay your invoices, request assistance with any problems you may encounter, maintain your billing information, resend your Welcome E-mail and so much more! All of this in a highly secure environment. Customer service and security are our number one priorities.MyVoipgo is expected to launch within 1 week.====================SERVICE STANDARDS====================Voipgo
is continually working to improve the standards of our services while remaining a low cost provider in comparison to our competitors.We are aware that there have been a lot of issues lately with delays in number porting, service issues (i.e. dialing 800 numbers, soft limits being implemented, etc.) and customer service in general. We are now under new management and are working around to clock to resolve all issues. New systems are being implemented that will make our service a more enjoyable experience. We ask you for your continued patience over the next couple of weeks while Voipgo undergoes restructuring.All tickets are currently being answered in the order they were received and we are working on cutting down on-hold times for online chat and telephone support as well. Support representatives will be properly trained to handle all of your inquiries either via email, online chat or over the phone. If you do require support at this time, please contact us via email using the contact form located on our website or initiate an online chat with one of our representatives. This method will guarantee you the quickest response. We also ask you not to submit duplicate tickets as it will only delay our response times.Once again, we thank you for your continued patience and support. We hope that the above information has shed some light on what is going on behind the scenes and what you can expect from Voipgo in the near future.Best Regards,The Voipgo Team
bhorow

join:2004-05-17
Forest Hills, NY

Re: Could be VoIPGo

I have been trying to guess this...On ISP-Planet they list XO communications as having 12,000 customers although these are business and not residential customers. Teleblend could be a possibility..but just on the subscriber number and what i was able to research im guessing Xanado (SP)...I mean there are articles on the internet that has a growing list of VOIP providers in the last 2 years, Its a ridiculous number of companies.

I wonder why isp-planet doesn't list how many packet 8 subs there are or Lingo Subs.

If I recall Sunrocket had 100,000 subs in Quarter 1...It would be bad if teleblend could only hold 15,000 VOIP subs.

The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs:

Betting On...

Broadvox dumping their residential customers to focus on Wholesale?

Broadvoice?

12,000 seems rather small who could be that small anyone would care about?

luckykaa



perhaps Earthlink TrueVoice

Earthlink is known to be re-evaluating its various initiatives. This PR indicates some prior thought on the part of the exiting provider, it implies that they will still exist afterwards - so it is probably only a division of a larger company that is being shut down. While I don't think the actual number is public, I do think Earthlink trueVoice is only around 12k customers and surely hasn't lived up to their hopes. I suspect they are arranging a clean exit.
mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA

Candidate: StanaPhone

My guess is as good as yours; however, with the recent frequent intermittent of services and stopping to accept new members, I believe StanaPhone will probably fit to the category of VoSP to quit.
--
Mazi (UK Non-Geo Phone: +44-703-194-2574)

rnikischer2

@mchsi.com

My 2 Cents - Maybe Netzero Voice

I was using Netzero Voice and they have been winding down their VOIP services for the past few months. I'm gonna guess that this could possibly be whats left of their VOIP customers.
rnikischer

join:2002-12-28
Willow Springs, IL

I also do palm readings if anyone is interested.

WINNAH!!!!

DrKnow

@hu-berlin.de

Obviously it is ViaTalk

It is obviously ViaTalk. ViaTalk is a small operator with perhaps 12,000 customers.

ViaTalker

@rr.com

Re: Obviously it is ViaTalk

That's right. It is ViaTalk. They still have around 12,000 customers despite their hoorondous customer service.

brut7

join:2000-10-06
Babylon, NY
·Optimum Voice

Independant VOIP as we know it seems to be fading

The independant voip companies simply have to make a profit if they are to compete with ISP VOIP.

I was with SR and loved it, their gone...

Now I'm with optimum voice, love that too at twice the price beacuse I feel and hope they will provide great servive (they are) for the long haul hopefully.

My point is I want great VOIP thats going to be stable.

I never want to be on a regular land line again as they rape us.

OV is great from my ISP, hope they stay that way and don't become the next verizon.
JorSlz

join:2004-03-21
New York, NY

Re: Independant VOIP as we know it seems to be fading

what about Lingo?

I had been receiving calls everyday from Packet8 and they always just leave a message on my voice-mail like this.

This a test call from Packet8. thank you.

I am a Lingo Costumer and I am don't know why I am receiving this call from them.

BobBen

@optonline.net

It's Not So Bad Keeping It a Secret - Here's Why

At first I was upset that Packet 8 didn't mention the VOIP carrier it is taking over. I didn't want to be in a Sunrocket situation again!!! (By the way, I finally got my phone number ported over the end of Sept. which ws 10 weeks after signing up with my new company!) However, on giving it more thought, I realized how different my situation would have been had Sunrocket did that. First of all, Sunrocket would have sold all its assets to the new company. The new company would have integrated my account into their organization probably without my knowing it. True, there might have been some bumps, but I'm sure when I called the Sunrocket number, I wouldn't have known the new company would actually be handling the calls as the phone number I was dialing would have Sunrocket's number. I'm sure the problem would have been handled in an expedient manner because there wouldn't have been 200,000 people scrambling to find a company clogging the phone lines of Sunrocket and most of its competitors. Then once my number was ported over to the new company, and everyone was functioning well, a press release could have gone out to all former Sunrocket customers that their service has been incorporated into the absorbing company, and the service you have recently been getting is a result of the new service. Then they could have given the new price guidelines giving the people a chance to stay or leave the new company. I know that if they charged me 5-10 more per month, I might have stayed with the new company rather than go through the hassle of switching companies. We paid very little for Sunrocket. They gave the store away with all their half price promotions. That's why they couldn't stay in business. I was extremely happy with their service and had them over 2 years. I saw the improvement in their service. The first year I had them, it was truly bumpy, but they came back and gave me points, extra phones, a promotion renewal price to keep me as a customer, but you can't give all that away and stay in business. Let's hope that Packet 8 is smart when they absorb this company and won't start a mass panic as what happened when Sunrocket went under.

burgerwars

join:2004-09-11
Northridge, CA
·RoadRunner Cable

Re: It's Not So Bad Keeping It a Secret - Here's Why

According to this thread, it's the PrivatePhone Voice Service:

»NetZero/PrivatePhone discontinuing Voice Service

I use their free voicemail only service. If it's the voice service, I wouldn't think it's a big win for Packet8. I don't think this service has that many paying customers to begin with.

anonydude

@bellsouth.net

Re: It's Not So Bad Keeping It a Secret - Here's Why

i do not think it has any paying customers; its a free service. but it will not be free if you take the packet8 offer. i am one on the privatephone users. i am pretty upset that they did not work something out with a similar free service for number porting. the logical choices would be aimphoneline or grandcentral. i will be contacting both aol and google to see if they can port my number.
Forums » Another VoIP Carrier Calling It Quits...


Wednesday, 20-Aug 20:03:24 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 9 years online! © 1999-2008 dslreports.com.republican-creole