  Oleg Bellsouth Fastaccess Premium join:2003-12-08 Birmingham, AL | Re: Comcast Charging Rental Fee For Owned Modems Don't Comcast has a record in the database who rented the modem? | |
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 |  |   CableTool Poorly Representing MYSELF. Premium join:2004-11-12
| Re: Comcast Charging Rental Fee For Owned Modems said by Oleg :Don't Comcast has a record in the database who rented the modem? said by Mike :If you read the article.. or even the title, it was imported from Adelphia. Reading and comprehension are two different things. Apparently grammar is as well. -- CableTechs.org/"Horrible People with Integrity" | |
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 |  |  |   Oleg Bellsouth Fastaccess Premium join:2003-12-08 Birmingham, AL
edit: January 10th, @08:22PM
| Re: Comcast Charging Rental Fee For Owned Modems said by CableTool :said by Oleg :Don't Comcast has a record in the database who rented the modem? said by Mike :If you read the article.. or even the title, it was imported from Adelphia. Reading and comprehension are two different things. Apparently grammar is as well. What kind of nick name Is CableTool do you sell cable tools or something? | |
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 |  |  |  |  maxpower
join:2006-10-09 Providence, RI | quote: Reading and comprehension are two different things. Apparently grammar is as well.
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 |  |  |  |   gaforces United We Stand, Divided We Fall
join:2002-04-07 Santa Cruz, CA
·Cruzio Internet
edit: January 10th, @09:55PM
| said by Oleg :What kind of nick name Is CableTool do you sell cable tools or something? "The word "tool" may be used as an insult, describing someone who is being used by an establishment willingly (as a sycophant), or unwillingly (as one who blindly conforms). Alternatively, the insult tool can imply that a person is unable (or unwilling) to form an independent opinion on a given topic." »en.wikipedia.org/wiki/Tool_%28insult%29 Cable and Tool, hrmm, on a broadband forum ... couldn't be he likes cable. -- Do ye, quieting in your bosoms your strong hearts, Who of many good things have had your fill even to surfeit, With what is moderate nourish your mighty desire; for neither will We yield, nor shall you have all else as you wish. Solon | |
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 |  |  |  |  |   burner50 Pinlifter Premium,VIP join:2002-06-05 Broken Rail | Re: Comcast Charging Rental Fee For Owned Modems hmmmmm for some reason i think he likes cable and works for comcast  | |
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 |  |  |  |   JackGoff
@comcast.net
| said by Oleg :What kind of nick name Is CableTool do you sell cable tools or something? What kind of nick name is Oleg2003? Were you born in 2003? | |
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 |  |  |  |   megahz01 By any means necessary
join:2001-12-22 Antioch, CA | There is a brand of CATV tools called CableTool | |
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 |  |  |  Syian
join:2007-12-20 Gwinn, MI | *ahem* "i'm in ur database, rentin' ur modemz".
okay, i know. it was a bad joke. but it HAD to be made. | |
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 |  |  skrupowies
join:2002-08-22 Wallingford, CT clubs:
·AT&T U-Verse
| said by Mike :If you read the article.. or even the title, it was imported from Adelphia. Actually if YOU read the article you would have seen "This isn't an Adelphia issue, as customers who've always been with Comcast face the same problem." So it's a Comcast issue. Probably just another way for them to make some extra money. Slip that fee on the bill and hope the customer doesn't notice. If they do then simply say "oops, sorry we'll take that right off." | |
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 |  |   idjk
@embarqhsd.net
| I have worked telco for 40yrs- all the records can be wrong at times, but billing records rarely are- if they can get the buck they will. Sounds like Comcast is looking to get a little "free" cash then say I'm sorry but it was their (Adelphia's) fault. | |
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 |  Ramster
join:2002-02-01 Gaithersburg, MD
| They had started charging me rent for the modem I bought, and I have been a Comcast customer all along! Had I not saved the paperwork from 6 Years ago, I would have been in deep do-do ... because they said when they switched systems, they could not find any record of my having bought the modem in teh first place. | |
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 |   SlopData
@comcast.net
| There is one little flag in boxfile that tells if its a Comcast modem or a customer owned modem. When the idiots that do the data migrations into cabledata add a corp or combine corps they always seem to screw something up with the rate codes. Wouldnt you think they would check boxfile to see verify which modem the customers have? Nope... Lets just make more work for the call centers because they were to lazy and sloppy to verify the data migrations.
This happens EVERY time Comcast takes over another provider and the customers suffer in the end for it.
Let some real people that know Oracle do your data migrations instead of causing your new customers to hate you over not having their information correct. | |
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  en102 Canadian, eh?
join:2001-01-26 Valencia, CA | charging for something they down own ? Umm ... How about Comcast can't charge you for a modem that they can't prove that they own. -- Canada = Hollywood North | |
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 |  |  ltjordan
join:2001-12-02 Hyattsville, MD
| Re: charging for something they down own ? Comcast is able to get away with it for three main reasons; One, because people don't pay attention to their bills. Two, people don't keep that sort of information for too long. They just want to make sure that the product they purchased works and then they get rid of it. Three, most people aren't even going to fight it because they figure it's only a few bucks. But you compound that monthly by a few hundred thousand customers and Comcast is making themselves quite a nice little profit. Customers need to band together and hit their ass with a Class Action Lawsuit. | |
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 |   koma3504 Advocate Premium join:2004-06-22 North Richland Hills, TX | And could they do this by looking up there purchase records from adelphia and comparing the mac?? | |
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 |  |   Camelot One Premium,MVM join:2001-11-21 Austin, TX clubs:
·VoicePulse
| Re: charging for something they down own ? They are saying the issue is caused by adelphia's records not being accurate. Thus technically Comcast is just going off of the records they were provided in the buyout. But you can't really complain to adelphia at this point. -- Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler | |
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 |  ebubman
join:2002-01-17 Enola, PA
·Vonage
·Comcast
| said by en102 :Umm ... How about Comcast can't charge you for a modem that they can't prove that they own. ummm, it's called the "golden rule"; those with the gold (i.e. comcastigold), rule. | |
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 |  |   Camelot One Premium,MVM join:2001-11-21 Austin, TX clubs: | Re: charging for something they down own ? I thought the rule was "A Comcast customer fool and his money will soon be separated. | |
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 |  |  |   DataDoc Nilsson Schmilsson Premium join:2000-05-14 Greenville, NC
·Suddenlink
| Re: charging for something they down own ? said by Camelot One :I thought the rule was "A Comcast customer fool and his money will soon be separated. You're thinking of "A fool and his money are some party!" | |
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 |  |  |   bear73 Metnav... Fly The Unfriendly Skies Premium join:2001-06-09 Grand Forks Afb, ND | what ever happened to "possession is 9/10ths of the law"? -- If ya gotta go, Go with a SMILE! | |
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 |  |  |  |   nnnas123
@spcsdns.net
| Re: charging for something they down own ? comcast records are screwed up! they are charging for a modem they are saying I did not return. 40bucks. I told them I have the modem. they will send a prepaid DHL box and I will send them a brick back. shipping back and forth=40. I will then claim I send them a modem and it is up to them to prove otherwise. | |
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 |  karlmarx
join:2006-09-18 Nashua, NH
·Fairpoint Communic..
| Exactly. Comcast has to show a receipt (you DID sign a receipt when it was installed, right) that you are renting the modem. It's up to THEM to prove you are renting, it's not your job to show you're not. This is just another abusive attempt by a megacorp to nickle and dime to death all their users. -- Stick it to the MAN. Support your local torrent sites. Proudly providing 100mb of upstream for all your TV, Movie, and MP3 needs. | |
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 |  ImBatman
join:2004-04-21 Lancaster, CA
| said by en102 :Umm ... How about Comcast can't charge you for a modem that they can't prove that they own. My exact sentiments. That would clear up any poor records from, uh, Adelphia. (Man, that sounds like Jon Lovitz, doesn't it? "Yeah, we have to charge you for the modem, because we don't have records. Yeah, that's it. Adelphia didn't keep good records. Yeah. Thats the ticket.). Gimme a break. Thats the biggest load of crap Ive heard from the cable companies. And, there's a lot of crap being flung from them. | |
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 |   meister_sd Premium join:2006-01-29 La Mesa, CA
| said by en102 :Umm ... How about Comcast can't charge you for a modem that they can't prove that they own. That is the first thing that came to mind. I'd put this back on them, make THEM prove it's their's. Show ME the initial installation records with the MAC address of the modem YOU provided. From there, just escalate the heck out of it.
I rented my modem from Cox for about 6 months. Went to Fry's and bought my own because I knew I'd have cable internet for a long time. Now if Cox decided that modem was theirs, I couldn't produce the receipt after all these years. I would make them go through the billing records and show me where I stopped paying rental fees and have them explain that. Apparently Adelphia had some sort of special program - so that would be much harder to explain/prove. | |
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  newview Ex .. Ex .. Exactly Premium join:2001-10-01 Parsonsburg, MD
·Vonage
| Pot, kettle, black quote: Comcast says they're having a hard time determining if users rent or own their modems on account of poor record keeping (we assume on the part of Adelphia).
Comcast has ALWAYS had a problem keeping track of modems owned by their customers.
Twice in 3 years I've had modem rental charges show up on my bill, when I've owned my own modem ever since they gave me a crummy RCA modem that had a power cable that wouldn't stay in (remember those?)
We see the same posts about this in the Comcast HSI forum regularly. Comcast, don't point fingers at Adelphia about poor record keeping until your own house is in order. -- Ö¿Ö The Rules of Spam | Maryland's Newest Anti-Spam Law Where are we going? And what's with the hand basket? | |
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 |   OSUGoose
join:2007-12-27 Columbus, OH clubs: | Re: Pot, kettle, black How about just going out the best buy, buying a modem, and presenting that as our proof, then promptly return the modem, if you guys cant find a reciept. | |
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 |  |  See 10 replies to this post |
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  Same ol Story
@comcast.net | Nothing new here.. This is old news, nothing new here. This has been going on since @home days. | |
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  drakenon
join:2002-11-08 Lockport, NY
| Rate codes Adelphia had a special rate code that showed up on your bill as an Owned modem. Comcast must've conveniently lost that info when importing the data. -- "Accept that some days you're the pigeon, and some days you're the statue." Scott Adams | |
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 |   Skeedatl Ah, push it - push it real good Premium join:2007-12-26 The Cloud | Re: Rate codes They figure you just won't miss another $3. With all the video rate increases, what's another 3 bucks. | |
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 |  dentman42
join:2001-10-02 Columbus, OH
·AT&T Midwest
| said by drakenon :Adelphia had a special rate code that showed up on your bill as an Owned modem. Comcast must've conveniently lost that info when importing the data. In that case, I'd think an Adelphia bill showing that it was a customer owned modem would be sufficient, even if it required taking them to small claims court. You have more proof than them at that point. You've got documentation from the company they bought saying you didn't have a company owned modem, Comcast has nothing but an allegation. | |
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 |  Brother G
join:2007-11-19 38593
| said by drakenon :Adelphia had a special rate code that showed up on your bill as an Owned modem. Comcast must've conveniently lost that info when importing the data. Comcast still has that rate code as well. $0.00 dollars for owned modem, $3.00 for a leased modem and $5.00 for a leased wireless gateway (router). Worked for them up until november of 2007. Customers calling saying they owned the modem when their bills in the comcast computer system saying otherwise was a huge issue all the way up to my departure. You need to prove that you bought the modem by faxing in a receipt or going to one of their service centers with a receipt, proving that you purchased the modem. Without one your out of luck! Usually to offset your convience they would give you a 20 credit towards your bill for all your troubles. | |
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  panth1 The Coyote
join:2000-12-11 Boca Raton, FL
| Adelphia claimed my modem as well I started receiving the modem rental fee one month and had to go to the local office and show them my receipt for my modem before they would remove the charge. Calling them on the phone was of no use.
I will have to watch my bill again to see if Comcast tries to claim it again. | |
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 |   cabana minty fresh Assistant join:2000-07-07 New York, NY | Re: Adelphia claimed my modem as well still bites me every month that I pay .25 for the use of my remote control on my cable - No its not alot of money -- but what good is the box without the remote. sigh. | |
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 |  |   Nsane_iceman Workaholic Premium join:2001-02-26 Bedford, TX clubs: | Re: Adelphia claimed my modem as well The front panel nav buttons...
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 |  |  |  |   crischen
join:2000-11-07 Anderson, IN | Re: Adelphia claimed my modem as well Purchase a universal remote from your favorite local bigbox store. Then send that evil 25 cent a month remote back and tell 'em to shove it. | |
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 ebubman
join:2002-01-17 Enola, PA edit: January 10th, @08:01PM
| rental fee for owned modems??? what??? comcast has found yet another way to reach into the consumer's wallet???? say it ain't so! i've said before that they will one day have a meter on our pcs & will charge for the very air we breath when online. go ahead LOL. | |
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  Yaco Yaco Premium join:2001-10-13 Allendale, NJ | Who wants a reciept ????? Hell people just get one from a friend tell them you got it on craigslist. Email of transaction will suffice Jeez  | |
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 ccb056
join:2002-04-05 West Lafayette, IN
| Reset Contract Whats stopping people from canceling the contract with Comcast, keeping the modem, and starting a new contract without leasing a modem?
This would be a solution because when you sign up for the contract Comcast will record in your file that you are not renting a modem.
I've been doing this with Charter for their promotional deals, just cancel the contract at the end of the promotion and renew with the new promotion, if you're nice on the phone they wont charge you any service/installation fees. | |
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 |   drakenon
join:2002-11-08 Lockport, NY | Re: Reset Contract Because all cable companies force you to turn in "rental" equipment. | |
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 |   Diaboyos
join:2007-08-21 | Comcast doesn't stop billing you until you turn in the modem to them if they think you are renting it. | |
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  TwKs
join:2007-04-29
| Similar issue with RoadRunner... ...afer my area was taken over by them from Adelphia.
I have owned the same modem for years and after the TWC took over, I was charged a rental modem fee for a modem that I indeed owned outright. After a call to customer service, it was ironed out right away and there hasn't been a repeat of the issue.  | |
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 jammmin
join:2000-12-14 Upper Marlboro, MD | comcrap I had my own modem for years until Comcast "mistakenly' started charging me for it. | |
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  MrMoody Under the black helicopters
join:2002-09-03 Smithfield, NC | Fees Customer-owned Modem Fee ..... $3 | |
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  burgerwars
join:2004-09-11 Northridge, CA
·RoadRunner Cable
edit: January 10th, @10:12PM
| Someone take them to court. I can't see any small claims court siding with Comcast if a customer brought them to court. It's up to Comcast to prove they purchased the modem, or Adelphia, not the other way around.
It's like me walking over to a neighbor's garage and telling them the lawnmower they have is mine, and I'm going to take it. I'll only return it if they can show a receipt that they purchased it. Same thing, if you ask me. | |
|
  nna123
@sbcglobal.net
| ComCrap sucks!!!
Comcast records are screwed up! They are charging for a modem they are saying I did not return. Service was terminated 3 yrs ago. $40. Tried to be nice to see if I can get this waived. Never possible with ComCrap. After this, I infomed them that I had the modem. I asked them to send DHL box and I will send them a brick in their box. Shipping back and forth=$40. I will then claim that I sent modem and it is up to them to prove otherwise. | |
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 |  ANWDREW
join:2004-01-21 Sterling, VA
| Re: ComCrap sucks!!! Adelphia tried to charge me for my own modem I called they took it off my bill Comcast bought Adelphia, I just recently had Comcast bill come in with the $3 charge. I called and they took it off my bill I was told, Or I will be on the phone with them again. | |
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  Diaboyos
join:2007-08-21
·Comcast
·RoadRunner Cable
| They did the same thing to me Comcast did the same thing here when they took over TWC. I noticed the modem rental fee on my bill and complained time and time again and all I ever got was "we're going to escalate your problem to a level-2 tech". The level-2 techs never called me back like they were supposed to. I went to the local branch and they did the same thing to me in person. Said they'd look into it and get back to me. Then they never got back to me.
After months of this runaround I finally filed a complaint against them with the BBB. Wouldn't you know it, a week after that a corporate representative contacts me. He changed it to show the modem as being owned by me in my file and no more charges. They still never reimbursed me for the several months I paid the charge however. But I decided to leave it alone. | |
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