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story category Comcast Charging Rental Fee For Owned Modems
Adelphia customers are welcomed to the Comcast family officially....
(old news - 07:06PM Thursday Jan 10 2008)
tags: prices · business · hardware · cable · Comcast
The Consumerist notes that some former Adelphia customers who are now under the Comcast umbrella are being charged the $3 rental fee even if they own their modem. Comcast says they're having a hard time determining if users rent or own their modems on account of poor record keeping (we assume on the part of Adelphia). Some users are being told there's nothing Comcast can do unless they can show proof of purchase for the modem.
I was told that Adelphia offered a free lease program to its customers, a service that Comcast didn't have. The records, however, weren't good enough to determine who had the free lease program and who had their own modem, so they decided to just charge everybody and let the customers figure it out for themselves. I was also told that I needed to prove that I purchased this modem by presenting a receipt (on an 18 month old modem I could just have easily purchased off of Craigslist or from a friend).
Proving to Comcast that you own your modem has popped up as an occasional but consistent issue in our forums for years. This isn't an Adelphia issue, as customers who've always been with Comcast face the same problem. While such complaints are common, most customers say Comcast is usually quick to fix the error when you bring it to their attention (though users say the erroneous charges sometimes return later). It's always a good idea to double check your bill if you've purchased your modem elsewhere.

Related:
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  3. Comcast Offers Broadband Price For Life Promotion
  4. Comcast Installs DOCSIS 3.0 In Two New Markets
  5. Comcast Ramping Up Customer Retention Offers
  6. Comcast To Deploy Femtocells
  7. Comcast Unveils New International VoIP Plans
  8. Comcast, Like AT&T, Takes Heat For Neighborhood Cabinets
Forums » Comcast Charging Rental Fee For Owned Modems
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL

Re: Comcast Charging Rental Fee For Owned Modems

Don't Comcast has a record in the database who rented the modem?

Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
clubs:

Re: Comcast Charging Rental Fee For Owned Modems

If you read the article.. or even the title, it was imported from Adelphia.

CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12

Re: Comcast Charging Rental Fee For Owned Modems

said by Oleg See Profile :

Don't Comcast has a record in the database who rented the modem?
said by Mike See Profile :

If you read the article.. or even the title, it was imported from Adelphia.
Reading and comprehension are two different things. Apparently grammar is as well.
--
CableTechs.org/"Horrible People with Integrity"

Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL


edit:
January 10th, @08:22PM

Re: Comcast Charging Rental Fee For Owned Modems

said by CableTool See Profile :

said by Oleg See Profile :

Don't Comcast has a record in the database who rented the modem?
said by Mike See Profile :

If you read the article.. or even the title, it was imported from Adelphia.
Reading and comprehension are two different things. Apparently grammar is as well.
What kind of nick name Is CableTool do you sell cable tools or something?

Jameson
Premium
join:2004-05-28
Fallbrook, CA
clubs:
·Sprint Mobile Broa..
·HughesNet Satellit..
·surpasshosting

Re: Comcast Charging Rental Fee For Owned Modems

said by Oleg See Profile :

What kind of nick name Is CableTool do you sell cable tools or something?
HAHAHAHAHA comment of the month!
maxpower

join:2006-10-09
Providence, RI
quote:
Reading and comprehension are two different things. Apparently grammar is as well.

gaforces
United We Stand, Divided We Fall

join:2002-04-07
Santa Cruz, CA
·Cruzio Internet


edit:
January 10th, @09:55PM

said by Oleg See Profile :

What kind of nick name Is CableTool do you sell cable tools or something?
"The word "tool" may be used as an insult, describing someone who is being used by an establishment willingly (as a sycophant), or unwillingly (as one who blindly conforms). Alternatively, the insult tool can imply that a person is unable (or unwilling) to form an independent opinion on a given topic."
»en.wikipedia.org/wiki/Tool_%28insult%29
Cable and Tool, hrmm, on a broadband forum ... couldn't be he likes cable.
--
‘Do ye, quieting in your bosoms your strong hearts,
Who of many good things have had your fill even to surfeit,
With what is moderate nourish your mighty desire; for neither will
We yield, nor shall you have all else as you wish.’
Solon

burner50
Pinlifter
Premium,VIP
join:2002-06-05
Broken Rail

Re: Comcast Charging Rental Fee For Owned Modems

hmmmmm for some reason i think he likes cable and works for comcast

JackGoff

@comcast.net

said by Oleg See Profile :

What kind of nick name Is CableTool do you sell cable tools or something?
What kind of nick name is Oleg2003? Were you born in 2003?

megahz01
By any means necessary

join:2001-12-22
Antioch, CA
There is a brand of CATV tools called CableTool
Syian

join:2007-12-20
Gwinn, MI
*ahem*
"i'm in ur database, rentin' ur modemz".

okay, i know. it was a bad joke. but it HAD to be made.
skrupowies

join:2002-08-22
Wallingford, CT
clubs:
·AT&T U-Verse

said by Mike See Profile :

If you read the article.. or even the title, it was imported from Adelphia.
Actually if YOU read the article you would have seen "This isn't an Adelphia issue, as customers who've always been with Comcast face the same problem." So it's a Comcast issue. Probably just another way for them to make some extra money. Slip that fee on the bill and hope the customer doesn't notice. If they do then simply say "oops, sorry we'll take that right off."

idjk

@embarqhsd.net

I have worked telco for 40yrs- all the records can be wrong at times, but billing records rarely are- if they can get the buck they will. Sounds like Comcast is looking to get a little "free" cash then say I'm sorry but it was their (Adelphia's) fault.
Ramster

join:2002-02-01
Gaithersburg, MD

They had started charging me rent for the modem I bought, and I have been a Comcast customer all along! Had I not saved the paperwork from 6 Years ago, I would have been in deep do-do ... because they said when they switched systems, they could not find any record of my having bought the modem in teh first place.

SlopData

@comcast.net

There is one little flag in boxfile that tells if its a Comcast modem or a customer owned modem. When the idiots that do the data migrations into cabledata add a corp or combine corps they always seem to screw something up with the rate codes. Wouldnt you think they would check boxfile to see verify which modem the customers have?
Nope... Lets just make more work for the call centers because they were to lazy and sloppy to verify the data migrations.

This happens EVERY time Comcast takes over another provider and the customers suffer in the end for it.

Let some real people that know Oracle do your data migrations instead of causing your new customers to hate you over not having their information correct.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

charging for something they down own ?

Umm ... How about Comcast can't charge you for a modem that they can't prove that they own.
--
Canada = Hollywood North

Camelot One
Premium,MVM
join:2001-11-21
Austin, TX
clubs:
·VoicePulse

Re: charging for something they down own ?

Its the Adelphia customers that are being hit by this. And I'm sure Adelphia made it look like they owned the modems, more assets and all.

But I agree. Don't ask me to prove I own my modem, prove I don't.....or that you do, if you want to charge me money for it.

It's not a bad idea though. I think tomorrow I'll bill my neighbors for lawn more rental, claiming I own them all. It will be up to them to prove I don't.
--
Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler
ltjordan

join:2001-12-02
Hyattsville, MD

Re: charging for something they down own ?

Comcast is able to get away with it for three main reasons; One, because people don't pay attention to their bills. Two, people don't keep that sort of information for too long. They just want to make sure that the product they purchased works and then they get rid of it. Three, most people aren't even going to fight it because they figure it's only a few bucks. But you compound that monthly by a few hundred thousand customers and Comcast is making themselves quite a nice little profit. Customers need to band together and hit their ass with a Class Action Lawsuit.

koma3504
Advocate
Premium
join:2004-06-22
North Richland Hills, TX
And could they do this by looking up there purchase records from adelphia and comparing the mac??

Camelot One
Premium,MVM
join:2001-11-21
Austin, TX
clubs:
·VoicePulse

Re: charging for something they down own ?

They are saying the issue is caused by adelphia's records not being accurate. Thus technically Comcast is just going off of the records they were provided in the buyout. But you can't really complain to adelphia at this point.
--
Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler
ebubman

join:2002-01-17
Enola, PA
·Vonage
·Comcast

said by en102 See Profile :

Umm ... How about Comcast can't charge you for a modem that they can't prove that they own.
ummm, it's called the "golden rule"; those with the gold (i.e. comcastigold), rule.

Camelot One
Premium,MVM
join:2001-11-21
Austin, TX
clubs:

Re: charging for something they down own ?

I thought the rule was "A Comcast customer fool and his money will soon be separated.

DataDoc
Nilsson Schmilsson
Premium
join:2000-05-14
Greenville, NC
·Suddenlink

Re: charging for something they down own ?

said by Camelot One See Profile :

I thought the rule was "A Comcast customer fool and his money will soon be separated.
You're thinking of "A fool and his money are some party!"

bear73
Metnav... Fly The Unfriendly Skies
Premium
join:2001-06-09
Grand Forks Afb, ND
what ever happened to "possession is 9/10ths of the law"?
--
If ya gotta go, Go with a SMILE!

nnnas123

@spcsdns.net

Re: charging for something they down own ?

comcast records are screwed up! they are charging for a modem they are saying I did not return. 40bucks. I told them I have the modem. they will send a prepaid DHL box and I will send them a brick back. shipping back and forth=40. I will then claim I send them a modem and it is up to them to prove otherwise.
karlmarx

join:2006-09-18
Nashua, NH
·Fairpoint Communic..

Exactly. Comcast has to show a receipt (you DID sign a receipt when it was installed, right) that you are renting the modem. It's up to THEM to prove you are renting, it's not your job to show you're not. This is just another abusive attempt by a megacorp to nickle and dime to death all their users.
--
Stick it to the MAN. Support your local torrent sites. Proudly providing 100mb of upstream for all your TV, Movie, and MP3 needs.
ImBatman

join:2004-04-21
Lancaster, CA

said by en102 See Profile :

Umm ... How about Comcast can't charge you for a modem that they can't prove that they own.
My exact sentiments.
That would clear up any poor records from, uh, Adelphia.
(Man, that sounds like Jon Lovitz, doesn't it? "Yeah, we have to charge you for the modem, because we don't have records. Yeah, that's it. Adelphia didn't keep good records. Yeah. Thats the ticket.).
Gimme a break. Thats the biggest load of crap Ive heard from the cable companies. And, there's a lot of crap being flung from them.

meister_sd
Premium
join:2006-01-29
La Mesa, CA

said by en102 See Profile :

Umm ... How about Comcast can't charge you for a modem that they can't prove that they own.
That is the first thing that came to mind. I'd put this back on them, make THEM prove it's their's. Show ME the initial installation records with the MAC address of the modem YOU provided. From there, just escalate the heck out of it.

I rented my modem from Cox for about 6 months. Went to Fry's and bought my own because I knew I'd have cable internet for a long time. Now if Cox decided that modem was theirs, I couldn't produce the receipt after all these years. I would make them go through the billing records and show me where I stopped paying rental fees and have them explain that. Apparently Adelphia had some sort of special program - so that would be much harder to explain/prove.

Eddyisgreat
Premium
join:2003-01-21
Seattle, WA
clubs:
·Comcast

Such Trash

I hate it when companies this think kind of crap is cool. This is a joke, specially considering the fee can add up. While I agree it is on the consumers part to atleast look at the bill (i've found some surprises too ) , we shouldn't have to do their job and keep extremely detailed records, including information we don't have access to (what was moved from aldephia to comcast).

Can I request a "doing your job for you?" credit on my acct?

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
·Vonage

Pot, kettle, black

quote:
Comcast says they're having a hard time determining if users rent or own their modems on account of poor record keeping (we assume on the part of Adelphia).
Comcast has ALWAYS had a problem keeping track of modems owned by their customers.

Twice in 3 years I've had modem rental charges show up on my bill, when I've owned my own modem ever since they gave me a crummy RCA modem that had a power cable that wouldn't stay in (remember those?)

We see the same posts about this in the Comcast HSI forum regularly. Comcast, don't point fingers at Adelphia about poor record keeping until your own house is in order.
--

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The Rules of Spam | Maryland's Newest Anti-Spam Law
Where are we going? And what's with the hand basket?

OSUGoose

join:2007-12-27
Columbus, OH
clubs:

Re: Pot, kettle, black

How about just going out the best buy, buying a modem, and presenting that as our proof, then promptly return the modem, if you guys cant find a reciept.

See 10 replies to this post

Same ol Story

@comcast.net

Nothing new here..

This is old news, nothing new here. This has been going on since @home days.

drakenon

join:2002-11-08
Lockport, NY

Rate codes

Adelphia had a special rate code that showed up on your bill as an Owned modem. Comcast must've conveniently lost that info when importing the data.
--
"Accept that some days you're the pigeon, and some days you're the statue."
Scott Adams

Skeedatl
Ah, push it - push it real good
Premium
join:2007-12-26
The Cloud

Re: Rate codes

They figure you just won't miss another $3. With all the video rate increases, what's another 3 bucks.
dentman42

join:2001-10-02
Columbus, OH
·AT&T Midwest

said by drakenon See Profile :

Adelphia had a special rate code that showed up on your bill as an Owned modem. Comcast must've conveniently lost that info when importing the data.
In that case, I'd think an Adelphia bill showing that it was a customer owned modem would be sufficient, even if it required taking them to small claims court. You have more proof than them at that point. You've got documentation from the company they bought saying you didn't have a company owned modem, Comcast has nothing but an allegation.
Brother G

join:2007-11-19
38593

said by drakenon See Profile :

Adelphia had a special rate code that showed up on your bill as an Owned modem. Comcast must've conveniently lost that info when importing the data.
Comcast still has that rate code as well. $0.00 dollars for owned modem, $3.00 for a leased modem and $5.00 for a leased wireless gateway (router). Worked for them up until november of 2007. Customers calling saying they owned the modem when their bills in the comcast computer system saying otherwise was a huge issue all the way up to my departure. You need to prove that you bought the modem by faxing in a receipt or going to one of their service centers with a receipt, proving that you purchased the modem. Without one your out of luck! Usually to offset your convience they would give you a 20 credit towards your bill for all your troubles.

panth1
The Coyote

join:2000-12-11
Boca Raton, FL

Adelphia claimed my modem as well

I started receiving the modem rental fee one month and had to go to the local office and show them my receipt for my modem before they would remove the charge. Calling them on the phone was of no use.

I will have to watch my bill again to see if Comcast tries to claim it again.

cabana
minty fresh
Assistant
join:2000-07-07
New York, NY

Re: Adelphia claimed my modem as well

still bites me every month that I pay .25 for the use of my remote control on my cable - No its not alot of money -- but what good is the box without the remote. sigh.

Nsane_iceman
Workaholic
Premium
join:2001-02-26
Bedford, TX
clubs:

Re: Adelphia claimed my modem as well

The front panel nav buttons...

cabana
minty fresh
Assistant
join:2000-07-07
New York, NY

Host:
AT&T Southeast
56k lookout! (broa..

Re: Adelphia claimed my modem as well

said by Nsane_iceman See Profile :

The front panel nav buttons...

doesn't have any on the front buttons ... its on top of the box which makes it miserable because you would have to remove it every time from the cabinet

sure ... technically you can keep using the box but since I can't use the remote my tv came with because I am using the cable service stacked with three thousand fees and the US governments says bunny rabbit tv will no longer be an option in a year you must have digital then they should offer me ... a remote subsidy ... I am more making the statement that EVERYTHING is up for a fee...

crischen

join:2000-11-07
Anderson, IN

Re: Adelphia claimed my modem as well

Purchase a universal remote from your favorite local bigbox store. Then send that evil 25 cent a month remote back and tell 'em to shove it.
ebubman

join:2002-01-17
Enola, PA

edit:
January 10th, @08:01PM

rental fee for owned modems???

what??? comcast has found yet another way to reach into the consumer's wallet???? say it ain't so! i've said before that they will one day have a meter on our pcs & will charge for the very air we breath when online. go ahead LOL.

i1me2ao

join:2001-03-03
TEXAS

sweet

do not research but just assume and charge 3.00. great plan crookcast..
--
»www.thereligionofpeace.com/

Yaco
Yaco
Premium
join:2001-10-13
Allendale, NJ

Who wants a reciept ?????

Hell people just get one from a friend tell them you got it on craigslist. Email of transaction will suffice
Jeez

gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
·Suddenlink
·Cirtex Hosting

Funny

The best thing about this whole thing, is that their default is to just charge everyone the fee, and wait for the end users to complain.

Typical corp. greed.

Why not just let everyone have their modems, owned or not, and then start fresh with new accounts.. Wow, is that logical?
--
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»/testhistory/661871/4f240
ccb056

join:2002-04-05
West Lafayette, IN

Reset Contract

Whats stopping people from canceling the contract with Comcast, keeping the modem, and starting a new contract without leasing a modem?

This would be a solution because when you sign up for the contract Comcast will record in your file that you are not renting a modem.

I've been doing this with Charter for their promotional deals, just cancel the contract at the end of the promotion and renew with the new promotion, if you're nice on the phone they wont charge you any service/installation fees.

drakenon

join:2002-11-08
Lockport, NY

Re: Reset Contract

Because all cable companies force you to turn in "rental" equipment.

Diaboyos

join:2007-08-21
Comcast doesn't stop billing you until you turn in the modem to them if they think you are renting it.

Skeedatl
Ah, push it - push it real good
Premium
join:2007-12-26
The Cloud
·Verizon FIOS
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·MegaPath
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·Verizon west (ex G..
·ViaTalk
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·RoadRunner Cable


edit:
January 10th, @08:27PM

They did that to me after the AT&T takeover

Comcast tried to charge me for my modem that I owned when I was ATTBi when I cancelled (never was charged any rental fee). I had to fax them a copy of my Compuplus receipt from 2 years prior before they would finally let it go. And this was AFTER call after call AND faxing them a copy of my original ATTBi workorder that said very plainly "CUSTOMER OWNED EQUIPMENT".

Garbage in garbage out. Someone somwhere entered the info wrong or it's carried over wrong and they stick it to ya. And of course it's always up to the CUSTOMER to prove they own their own property, never the dumbasses Comcast to prove that the modem was theirs. After making you jump through hoop after hoop and even sending collection agents after ya, they finally end with oops, you don't owe us the money after all.

No sh!t Sherlock, been telling ya that for 2 months, a dozen phone calls and faxes.

TwKs

join:2007-04-29

Similar issue with RoadRunner...

...afer my area was taken over by them from Adelphia.

I have owned the same modem for years and after the TWC took over, I was charged a rental modem fee for a modem that I indeed owned outright. After a call to customer service, it was ironed out right away and there hasn't been a repeat of the issue.
jammmin

join:2000-12-14
Upper Marlboro, MD

comcrap

I had my own modem for years until Comcast "mistakenly' started charging me for it.

MrMoody
Under the black helicopters

join:2002-09-03
Smithfield, NC

Fees

Customer-owned Modem Fee ..... $3

burgerwars

join:2004-09-11
Northridge, CA
·RoadRunner Cable


edit:
January 10th, @10:12PM

Someone take them to court.

I can't see any small claims court siding with Comcast if a customer brought them to court. It's up to Comcast to prove they purchased the modem, or Adelphia, not the other way around.

It's like me walking over to a neighbor's garage and telling them the lawnmower they have is mine, and I'm going to take it. I'll only return it if they can show a receipt that they purchased it. Same thing, if you ask me.

nna123

@sbcglobal.net

ComCrap sucks!!!

Comcast records are screwed up! They are charging for a modem they are saying I did not return. Service was terminated 3 yrs ago. $40. Tried to be nice to see if I can get this waived. Never possible with ComCrap. After this, I infomed them that I had the modem. I asked them to send DHL box and I will send them a brick in their box. Shipping back and forth=$40. I will then claim that I sent modem and it is up to them to prove otherwise.
ANWDREW

join:2004-01-21
Sterling, VA

Re: ComCrap sucks!!!

Adelphia tried to charge me for my own modem
I called they took it off my bill
Comcast bought Adelphia, I just recently had Comcast
bill come in with the $3 charge. I called and they took it off my bill I was told, Or I will be on the phone with them again.

Diaboyos

join:2007-08-21
·Comcast
·RoadRunner Cable

They did the same thing to me

Comcast did the same thing here when they took over TWC. I noticed the modem rental fee on my bill and complained time and time again and all I ever got was "we're going to escalate your problem to a level-2 tech". The level-2 techs never called me back like they were supposed to. I went to the local branch and they did the same thing to me in person. Said they'd look into it and get back to me. Then they never got back to me.

After months of this runaround I finally filed a complaint against them with the BBB. Wouldn't you know it, a week after that a corporate representative contacts me. He changed it to show the modem as being owned by me in my file and no more charges. They still never reimbursed me for the several months I paid the charge however. But I decided to leave it alone.

tc1uscg

join:2005-03-09
Saint Clair Shores, MI
·Comcast
·WOW Internet and C..
·VoiceEclipse

Nothing has changed..

Back when Comcrap carried @Home, the initial installation stated 3 year modem rental. After that, no more rental charges and the modem was yours. Then, when CC took over @Home, started seeing modem rental charge again. CC said any agreement with @Home was null/void so welcome to CC.. I got a modem off ebay, poured a can of sprite into the modem for CC and told them to come get it (ended up dropping it off) because it didn't work. They tried to get me take their "approved" modem but I still use that modem today on WOW.
Forums » Comcast Charging Rental Fee For Owned Modemspage: 1 · 2


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