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AT&T Replacing 17,000 U-Verse Batteries
Apparently the units aren't supposed to spontaneously combust....
by Karl Bode Tuesday 15-Jan-2008 tags: business · hardware · AT&T U-Verse
Last October, an internal battery malfunction caused an AT&T U-Verse VRAD to explode in the Houston suburbs, sending shrapnel hurling fifty feet throughout the neighborhood. "At this point, we have not concluded that the Avestor batteries pose any threat to the public or our employees," said AT&T in August. That was then, this is now.

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AT&T is now stating that they'll be replacing 17,000 VRAD Avestor batteries across their entire U-Verse footprint. This from an AT&T spokesman:

Normally, we would work with a vendor to diagnose problems and develop solutions. We can't do that in this case because Avestor filed for bankruptcy in October 2006 and closed shortly thereafter. As a result, we have decided to move forward with the removal of all Avestor batteries as quickly as possible.

The incident in Houston wasn't the only one. Save Access points to another cabinet that exploded on Christmas morning in Wisconsin. In all, there were four such incidents over the past two years. AT&T is not saying how long it will take them to replace all the batteries or how much it will cost.

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Post a:

lordfly

join:2000-10-12
Homestead, FL

Cost?

Figuring at $150/battery (conservative), probably more, just the batteries alone will set them back over $2.5M. That should be about a $1.00 raise per customer.

This is not including overtime, battery disposal, and other installation issues.

Raptor
Not a Dumptruck

join:2001-10-21
London, ON

Re: Cost?

said by lordfly:

That should be about a $1.00 raise per customer.
Don't worry, it'll show up under "battery recovery fee". So you'll still be on the $34.99 plan technically.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: Cost?

LOL
I would not be surprised.
--
Canada = Hollywood North

Camelot One
Premium,MVM
join:2001-11-21
Greenwood, IN
kudos:1
When you think about it though, with the current state of our civil courts, $2.5M to replace them all is a small price to pay. If even one person gets a cut on their pinky from a piece of flying debris after one explodes, they'd be paying out 10 times that on the lawsuit.
--
Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler

battleop

join:2005-09-28
00000

Re: Cost?

Heh the lawyers alone would get $2.5M.

BabyBear
Keep wise ...with Nite-Owl

join:2007-01-11
said by Raptor:

said by lordfly:

That should be about a $1.00 raise per customer.
Don't worry, it'll show up under "battery recovery fee". So you'll still be on the $34.99 plan technically.
"Stored Power Cost Recovery Fee" sounds much vaguer and more likely to be used.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
said by Raptor:

Don't worry, it'll show up under "battery recovery fee". So you'll still be on the $34.99 plan technically.
Negative. They would never be so clear. It would be something like "Public safety mandate recovery fee" or "Liability offset cost recovery fee" or something to make it look like it's another Government fee or tax.

Personally, I think it should come right out of the stock dividends... but that's me.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)

Raptor
Not a Dumptruck

join:2001-10-21
London, ON

Re: Cost?

said by KrK:

Personally, I think it should come right out of the stock dividends... but that's me.
You'll never be a CEO with such backwards thinking

Raptor
Not a Dumptruck

join:2001-10-21
London, ON

Needs more spin

They should spin it into a PR boost.

If you're a lucky customer who lives on a street we've rigged with celebratory customer satisfaction fireworks and they go off, you win U-Verse service for 1 year free*!!

*Free only if you or a member of the residence sustains injury from the winners fireworks. By accepting the service all subsequent rights to file suit are waived.

--
....where's my fiber?

cow116
Cisco Kid
Premium
join:2003-03-10
Indianapolis, IN

Re: Needs more spin

rofl

evilghost
Premium
join:2003-11-22
Springville, AL

AT&T will pass on the bill...

Now appearing on your AT&T bill:

Battery Replacement Fee - $3.29
Environment Handling Fee - $1.30

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1

Sounds like it will be another line item

AT&T will probably just add this to your bill:

Avestor Battery Replacement - $2.99

dslwanter
It's coming
Premium
join:2002-12-16
Niles, OH

Well

You have to admit it would be cool to see one combust.

FicmanS
Premium
join:2005-01-11
Brownsburg, IN

Re: Well

SOMEBODY must have some video of this somewhere, I was thinking the same thing...lol

dslwanter
It's coming
Premium
join:2002-12-16
Niles, OH
Reviews:
·AT&T Midwest

Re: Well

Oh boy, I'm flying, this internet is fast, I'm on the phone and it sounds good, look at that beautiful picture on TV........BAAAAAAAAAAAAAAAAAAAAAAAAAAM.......awe shit!!!!
--
"You're as worthless as a screen door on a submarine!" Check out my Internet Radio Station & DJ Service, »www.thebomb102.com.

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH

Ouch

Hate to be someone standing next to that when it goes off. But 4 in 2 years isn't that bad. That is a extremely small failure rate. With zero mortality rate thus far.

davoice

join:2000-08-12
Saxapahaw, NC

Re: Ouch

Except for the fact that AT&T has been so hell bent on butting them right up to people's homes, fences, yards, etc. So even 1 failure is not acceptable as it damages non-AT&T property.

If they want to blow things up in their own COs and ruin their own property, so be it.

But when they have equipment causing damage to private property, they are open to potentially substantial liabilities. And if someone can prove they knowingly did not take action to prevent such from happening, that's a lawsuit mega-judgment just waiting to happen.

}Davoice

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH

Re: Ouch

They should pass the liability off to the battery manufacturer.

koolkid1563
Premium,MVM
join:2005-11-06
Powell, WY

Re: Ouch

They can't because the company no longer exists.

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH

Re: Ouch

HAHA! Isn't that convenient. So, your saying that people can start a business and sell substandard and dangerous parts then close shop and not be liable?

davoice

join:2000-08-12
Saxapahaw, NC

Re: Ouch

Yep. That's exactly what we're saying.

Once the company files bankruptcy and liquidates, there is nothing left to file a claim against.

You can try to sue the company's principles/founders/former employees but most courts won't let you get far with that unless you can prove that specific person was personally responsible for the negligence.

}Davoice

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH

Re: Ouch

The law is a joke.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
said by wruckman:

HAHA! Isn't that convenient. So, your saying that people can start a business and sell substandard and dangerous parts then close shop and not be liable?
Uh that's the American way, man. Look at a lot of construction companies. They are shells. When the problems with defective home construction comes up down the road, they are gone, Hausta la vista, nobody to hold liable. Same with so many companies. Don't even start me talking about trucking companies....
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH

Re: Ouch

No wonder why American made is always crap.

koolkid1563
Premium,MVM
join:2005-11-06
Powell, WY

Re: Ouch

Wasn't Avestor a Canadian company though?

»tyler.blogware.com/blog/_archive···013.html
"Another Canadian energy-storage player bites the dust. Avestor, a Boucherville, Quebec-based maker of lithium-metal-polymer batteries, has let go of 260 employees and closed the doors of its manufacturing plant just outside of Montreal."

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

Re: Ouch

When they landed the at&t deal they probably thought they had it made, and the future was secured... but like many small companies find out when dealing with a monster company, is it's a lot like dancing with the devil. They can put you under and out in no time. Just ask many small manufacturers who made deals with Wal-Mart....
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
Actually, American made always isn't crap. In fact we engineer or introduce some of the very best made products, anywhere... in fact companies here in the USA are leading the world in advanced new battery design and future concepts.... problem is, while many foreign companies understand quality and reliability are important, and so start manufacturing them properly, here in the USA often COST is the most important factor, and ways to cut corners or make it cheaper are often sought after over quality and reliability... making them... well, as you put it, crap.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)
Sammer

join:2005-12-22
Canonsburg, PA
The battery manufacturer went bankrupt in 2006! U-Verse is all about AT&T being cheap rather than biting the bullet and admitting they need more fiber.

33591094

join:2002-11-19
Canada
They are bankrupt and closed - have you even read the article, or are you headline surfing?

davoice

join:2000-08-12
Saxapahaw, NC
Remember... the manufacturer went bankrupt. Avestor is g o n e. That left AT&T holding the bag alone.

}Davoice

KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
kudos:1
Reviews:
·Verizon FiOS

Re: Ouch

said by davoice:

That left AT&T holding the bag alone.

I wouldn't want to be holding that bag, it too might spontaneously combust.

Lithium, gotta love those reactive alkaline metals.
--
"Lithium is no longer available on credit"

Define_Easement

@bellsouth.com
said by davoice:

...If they want to blow things up in their own COs and ruin their own property, so be it...
I somehow doubt that AT&T "wanted" anything to blow up. And if it blew up on an easement, then technically it is on their own property...

davoice

join:2000-08-12
Saxapahaw, NC

2 edits

Re: Ouch

Problem is that damage may not be confined to the easement. If you find the rest of the photos from the documents events to date, you'll see it also caused some damage to surrounding home garages, siding, plant beds and fences. Those items are not within the easement.

You can see the melted home siding here:
»www.lightreading.com/document.as···10&site=

And what you also see in that photo is the new fence AT&T erected for the homeowner to replace the section that was blown out when the cabinet exploded. Had that been a car parked on the side of the house, they would have been replacing a front grill, hood and windshield instead of a fence. And if someone had been in the yard behind that fence when it happened they likely would be facing a wrongful death lawsuit.

To turn this into a major lawsuit and a PR nightmare, all that needed to happen was for that vinyl siding to catch fire and kill someone's sleeping child.

AT&T's lawyers aren't stupid. They see what's coming if these batteries aren't replaced and something else happens.

}Davoice
Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
i guess this is the cost of Explosive growth of a service....
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports
datwell1

join:2002-01-08
Falls Church, VA

Overpriced!

Dear AT&T: This is just one more example of AT&T's poor management, including the U-Verse FTTC architecture.

Friendly regulators and brand recognition simply cannot carry incompetence forever. Their stock is 'way overpriced IMHO.

Just my two cents.

---Doug

See 13 replies to this post
g4brokemke

join:2003-04-20
Milwaukee, WI

kaboom..more fees....thanks AT&T.

i live in the area where the VRAD exploded and it is in a high traffic area of Wauwatosa, a suburb of Milwaukee. It is arrogance on AT&T's part to put these boxes so close to residences. Common sense is something they don't have when it comes to installing equipment.

Best thing to do if your service was down that day due to this is to contact them and ask for a credit on your bill since you were without your service for that period of time.
They will fight you tooth and nail, but if you were in that area where the DSLAM was affected it is your right to ask for it.

Mr Anon

@k12.il.us

Re: kaboom..more fees....thanks AT&T.

They need to provide emergency services.
jay_rm

join:2002-04-12
Netville
said by g4brokemke:

It is arrogance on AT&T's part to put these boxes so close to residences. Common sense is something they don't have when it comes to installing equipment.
This is true...BUT, it's also childish to think it arrogant to place such things IN THE UTILITY EASEMENT. Where else would they put them ? Negotiate individual leases with property owners for every box ??

Now, just maybe if the home builders or subdivision developers didn't jam houses up against said easements, there would be more room.
--
3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net
"Peace through superior firepower"

macken385

@sbcglobal.net
Cabinets (RT) have been around since 1987,(retired now) in my 40 years with ATT, 20 dealing directly with cabinets, I have never seen a cabinet explode. Clearly this is a case of thermal runaway related to this avestor battery. I would like to know if these installations used thermal probes?

koma3504
Advocate
Premium
join:2004-06-22
North Richland Hills, TX

I wonder

I wonder if this could be the cause of my sluggish dsl.
And computer reboots etc... As i think the RT im on has the Uverse equipment.

guhuna
5149.5
Premium
join:2001-03-31
Antioch, CA

Re: I wonder

Nah, all your problems are on YOUR end.

Ya an RT causing reboots.

koma3504
Advocate
Premium
join:2004-06-22
North Richland Hills, TX

Re: I wonder

& how do you know this???
The article mentions faulty eletrical. which could then emit back though the copper and i have found the Ma on my line excedding over 100Ma way out of the 22-24 Ma standerd

guhuna
5149.5
Premium
join:2001-03-31
Antioch, CA

Re: I wonder

dude, you need to step away from your computer.

Not everything is a fucking conspiracy.

koma3504
Advocate
Premium
join:2004-06-22
North Richland Hills, TX

Re: I wonder

I never said a thing about a conspiracy....
In this tread of mine
»[XP] Can someone give any clues???
I have posted that ever since I am using a Cable connection I have not had any computer reboots.
So there must be some kind of connection.
Same hardware with the exception of the Modem. However if you read the other tread I ruled that out by swopping out the Netopia for a 2 wire unit I have and the problem still existed.

I mearly Asked/Suggested that maybee it is tied to my problem A simple explanation of the problem. As is the other suggestion of the Transformer that feeds it could also be the problem. FYI: straigh from A line technition for TXU electric maintence dept. you can **** things up under volting just as well as overvolting.

which could explain the 100,000's malformed packets I seen.
And you act like I am out right accusing Att of something.
And that is not the case here.
It is a well known fact that if the electrical is faulty or you are even getting undervoltage it could constanly reboot your computer. But that is not the case Here on location. As i have checked it with a True RMS meter and I have checked time and over the amperage on every circuit @ the location.
So its not to far fetched to assume that if the RT had a electrical problem it can be carried downline/upstream.
However you like to put it.
--
† Koma †
If YOu Don't Think It's Possable!! It's Acually A Reality!!The best way to predict the future is to invent it. Alan Kay!!
Ya Don't Know The signal Till Ya Ride It!!
Voice Break's There's Trouble!!!!

bassthumpa
Premium
join:2000-12-26
Austin, TX
said by koma3504:

I wonder if this could be the cause of my sluggish dsl.
And computer reboots etc... As i think the RT im on has the Uverse equipment.
No, don't even start with that.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

your world.. value...the company that will bring it to you..

$ One battery at a time... $

»www.youtube.com/watch?v=NVAk8o7u···=related

»www.youtube.com/watch?v=sYNUcFMCIzw&NR=1


Ah, slogans.. unfortunately, it's hard to bury old advertising when the company name hasn't changed like Verizon, MCI, Bell Atlantic, GTE, etc..

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

2 edits

Re: your world.. value...the company that will bring it to you..

at&t VRAD explosion?

»www.youtube.com/watch?v=DnPz5mx_1AM

ninjatutle
Premium

join:2006-01-02
San Ramon, CA

I'll take all of those unwanted batteries

That would be one heck of a power backup system.

factchecker

@cox.net

Re: I'll take all of those unwanted batteries

Until your house/apartment burns to the ground... All you would need is one bad battery and that's what you'll get.

ninjatutle
Premium

join:2006-01-02
San Ramon, CA

Re: I'll take all of those unwanted batteries

I've already lost a limb. Do you think I'm scared of a little puff of smoke

factchecker

@cox.net

Re: I'll take all of those unwanted batteries

said by ninjatutle:

I've already lost a limb. Do you think I'm scared of a little puff of smoke
I don't about you, but third degree heat burns and chemical burns to match are enough of a deterrent. This coming from someone who has survived a house fire with only a serious dose of smoke inhalation.
tkdslr

join:2004-04-24
Pompano Beach, FL
Reviews:
·T-Mobile US
·Speakeasy
said by ninjatutle:

That would be one heck of a power backup system.
Same here.... They'll probably be ok.

It's my bet that AT&T's battery management circuits were somewhat screwed up. Lithium Bat's really don't like overcharging.

some info on charging them.
»www.batteryuniversity.com/partone-12.htm

Pv8man999

@sbcglobal.net
Ya, then your house would disintegrate from one of them exploding right next to all of them

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH

50 feet?

That isn't even the distance to a pitchers mound from home plate. Can't be that bad.

exocet_cm
I am the law - Judge Dredd
Premium
join:2003-03-23
New Orleans, LA
kudos:2

Re: 50 feet?

said by wruckman:

That isn't even the distance to a pitchers mound from home plate. Can't be that bad.
Yeah well the pitcher isn't pitching metal shards either...
--
"I have measured out my life with coffee spoons..." - T.S Eliot
Check Out the Tech Bench »johndball.dyndns.org:81/wordpres···h-bench/
Ma blog: »www.johndball.com

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH

Re: 50 feet?

Ah, won't hurt that bad. It may feel good.
Lyserjic

join:2002-07-02
Deer Park, TX

It had to be said..

In A.D. 2005, fiber war was beginning...

Customer:What happen?
AT&T: Somebody set up us the bomb!
Customer: We get signal.
AT&T: What!
Customer: Main screen turn on.
Customer: It's you!!
FiOS: How are you gentlemen!!
FiOS: All your base are belong to us.
FiOS: You are on the way to destruction.

Pashune
Caps stifle innovation
Premium
join:2006-04-14
Gautier, MS

Re: It had to be said..

said by Lyserjic:

In A.D. 2005, fiber war was beginning...

Customer:What happen?
AT&T: Somebody set up us the bomb!
Customer: We get signal.
AT&T: What!
Customer: Main screen turn on.
Customer: It's you!!
FiOS: How are you gentlemen!!
FiOS: All your base are belong to us.
FiOS: You are on the way to destruction.
I lol'd so hard.
--
I have achieved 3 meg , fastpath sync on a 15,700 ft. 26 ga copper line. =]

Bud Wiser

@cyberlynk.net

AT&T U-Verse

AT&T is not the company it used to be. All vendors to the "original AT&T" had to adhere to a "KS" (Kearney Specification) on all products supplied to the Bell System. With the current "COWBOY HAT" Texans running the show (instead of taking orders from NJ), the "new AT&T" will implode is a couple of years do to the imbeciles at the helm in San Antonio.

nouverse4me

@covad.net

battery

if they built a passive fiber network (no electronics) in the field this would not happen. at&t is run by people that smoke battery acid. fiber to the home like verizon is the way to go!
dmoisan

join:2003-03-25
Salem, MA

Fee for uncontrolled energy release

No, it'll be the "Uncontrolled Energy Release Surcharge"
sphinxguy18
Premium
join:2008-01-13
Dallas, TX

OH - Strongsville Batteries

One of those boxes just blew up in Strongsville, OH like 2wks ago too! I haven't seen it yet, but most defiantly heard about it!

eisenmen

@mindspring.com
>OH - Strongsville Batteries

Was this the cabinet fire on Misty Lake Drive in Sept 2007? Or do you mean a different one? If so that would be #5. Please post an address or other info if you have it.

thanks!

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