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story category Apple Disappoints with MacBook Air
Problems require attachments that make the thin notebook bulky after all
(old news - 01:17PM Thursday Jan 31 2008)
tags: alternatives · trouble · Mac
When Steve Jobs released the MacBook Air at the recent MacWorld Expo, the thin notebook met with varied interest levels. As the weeks have passed, an increased number of problems have been reported. There are concerns that the heat builds up in the notebook and that the computer might automatically shut down one of its CPUs to compensate, causing the system to slow down. There are also issues with lack of compatibility for early 802.11n routers, poor video quality and the necessity of an adapter for the headphone jack. Finally 3G users will find that they can’t fit their modems into the tiny USB port designed for the new laptop. The MacBook Air is now shipping so consumer reviews should start circulating soon.

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Jwobot

join:2002-08-14
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1 edit

manila envelope sexy

But the manila envelope still looks sharp!

Titus Pullo
I came, I saw, I slept

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Re: manila envelope sexy

The more I think about it, the more this thing makes sense.

Given how the present economy is affecting most of us, the MBA (yeah, I love irony) is clearly the marketing of a device to wealthy people who won't care about little design problems; they'll simply buy the next revision and give this one away. Businesses who love to waste money -- especially if they have govt contracts -- will gobble some of them up as well. And the fanboys? No probs ... a little bump to the minimum monthly payment at this point is no biggy, eh?

It makes perfect sense for Apple. It not only preserves their status quo as an innovative high-end producer, it gets them more on-air time (free) as it shows up in movies and TV for the masses (and to the occasional coach-fare traveller to drool over) and if worse comes to worst and the market crashes, the not-so-rich market players can cut their heads off with its razor thin edge!

Brilliant!
--

NOCMan
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Re: manila envelope sexy

I like the part about the minimum payment, but do you realize how hard it is to get Apple financing. Easier to get a high end American Express IMO.

Goober

join:2000-12-17
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Growing Pains

They'll all get worked out.

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3 edits

Re: Growing Pains



said by Goober See Profile :

They'll all get worked out.
No offense, but how can you work out a trapdoor USB port?
Redesign?

Shouldn't R&D have seen this as an issue before build and shipping?

EDIT: I can also imagine this new machine getting many service tags for broken connections from various USB devices/cords putting stress on this poor door.

Credit where credit is due - it is a pretty machine.
Not worth the pricetag though.
--
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2 edits

Re: Growing Pains

A redesign eventually, yes. For now, the USB extension cable.

I don't know. I would like to have it for my traveling. The company I'm at now presently gives us Dell Latitude D420s, if they think we'll travel some. I'd prefer the Air. It'll never happen since we're a PC shop. But you know what I mean.

Edit: But you're right. Aesthetics took a front seat to usability with the engineers. They certainly should have foreseen this.

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Re: Growing Pains

I've had problems fitting "fat" USB devices into ports on even desktop computers for a variety of reasons on several things. Annoying, yes, but that's not really a unique issue to Macbook Air. Many "fat" devices I have purchased (usually bluetooth adapters) have come with a small extension cable or an "L" adapter included.
Tikker_LoS

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said by Goober See Profile :

I would like to have it for my traveling.
I'm the opposite, this look like it'll get snapped easily while travelling =\

it was a ton of WOW appeal, but I just can't imagine being comfortable with my big meaty paws on it

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Re: Growing Pains

said by Tikker_LoS See Profile :

but I just can't imagine being comfortable with my big meaty paws on it
One of the features most others in the class don't have is a full size keyboard.

Goober

join:2000-12-17
Naperville, IL
I suppose it depends on what you really need it for. I mainly do light emails when I travel and don't have to use it very much.

kyler13
Is your fiber grounded?

join:2006-12-12
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Re: Growing Pains

In that case, you should have a blackberry rather than lugging around a clunky laptop for just email.
poolek

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I travel a lot - at least twice a week. While I've often complained that my laptop was too heavy or too big, I can't ever recall thinking it was too thick.

In most travel situations I encounter (airplane, train), a 12.1" form factor or smaller machine will be easier to use than a 13.3" machine regardless of how thick it is. I can easily live without the optical drive - but I'd have to carry the ethernet adapter for hotel & closed corporate network connectivity. The lack of a built-in wireless broadband option is truly stunning on such a machine - and the excuse that they didn't want to 'lock you into any carrier' is lame. By the time you add the usb ethernet, usb wireless broadband and usb hub so you can use flash drives while using the before-mentioned items, you may as well just carry a 'normal' 13.3 Macbook or M1330 or the like and get the benefit of more ports and an optical drive.

I personally think the Macbook Air is an incredibly nice looking machine, but I just don't understand exactly who it's marketed to. As a road warrior, I want something smaller footprint wise, with built-in ethernet and wireless broadband. For home use, I'm not willing to accept the trade-offs in functionality. I'm sure they'll sell a lot, and it'll probably make the next laptop I buy better - so I won't knock it - I just can't see myself buying it.

GlobalMind
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Before my ThinkPad T61 I had the X40. Sexy little tiny thing...and it sucked. The screen was so small that you couldn't use it for long, and I travel a good bit. Like this Mac I had to have external everything. It sucked bigtime.

I would rather have the larger more usable machine, although I don't really want one of those honker 17" deals.

This isn't the first time someone designed an ultralight PC/device with clearly no clue as to how it gets used in the field. Frankly the thing looks too fragile.
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Dogfather
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They'll have some lame extension plug or something just like they do for the iPhone headphone jack.

These add-ons will make having the world's thinest laptop moot.

Apple Art&D chooses form over function on occasion and it's unfortunate.

rahlquist
Redeye

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Re: Growing Pains

said by Dogfather See Profile :

They'll have some lame extension plug or something just like they do for the iPhone headphone jack.

These add-ons will make having the world's thinest laptop moot.

Apple Art&D chooses form over function on occasion and it's unfortunate.
No, whats unfortunate is the rabid fanbase would buy it if it had crimp terminals and defend it saying it was thoughtful of apple to make it easy to adapt...

Sometimes I think Apple purposely screws up certain things on products so that people miss any real screwups..

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4 edits

Re: Growing Pains

That's bullshit.

Where's the rabid fan base buying up Apple TV's?

Apple just seems to have a "fan base" because 9 out of 10 times they create a good and occasionally an incredible product at a good value, so good that other companies end up copying Apple's implementation (of sometimes long existing technologies or designs).

1 out of 10 times they lay a huge egg (eg Apple TV Take 1) that is a total market failure and they come back and try again.

The good products people buy. Their bad products don't sell.

IOW, iPods and a lot of other Apple devices sell themselves, it's not a rabid fan base buying them just because of the logo that is on the back.

ifarrell

join:2000-08-10
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Ahhh, the PC Windows loving apologist rears their ugly heads after all.
First of all, Apple isn't the only vendor that has this occasional issue, I have seen plenty of PC Laptops in Best Buy that also have cramped USB ports and poorly designed headphone jacks so let's not pretend Apple is the bad guy here.
Have you ever heard of a USB extension cable?
Yes, the Air has some shortcomings but it obviously wasn't marketed to people such as you.
UncleDirtNap

join:2006-08-26
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"These add-ons will make having the world's thinest laptop moot."

Actually I think it's well know that this is not the case as Apple claims. The Sony Vaio X505 is the reigning champ of thin-ness. The Apple is the thinest currently for sale but Sony will be reintroducing a new model soon based on the X505 chassis.

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1 edit
said by dadkins See Profile :


said by Goober See Profile :

They'll all get worked out.
No offense, but how can you work out a trapdoor USB port?
Redesign?
A dongle if necessary? Hardly "bulky" if this is the only long-term design problem that this article actually uncovered. The original MB and MBP releases had "heat problems" too, requiring a firmware update to increase fan speed. No big deal. When you purchase bleeding edge you have to expect growing pains, no company can sit on new technology for the time period that is required to uncover all real-world problems.

dadkins
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Re: Growing Pains

Dongle defeats the whole "Thin and Light" idea.
Heat - this thing doesn't exactly have tons of room for air movement.

Poor video... replace the chip?

Bad design without forethought about what may happen in the Real World.

Bleeding edge? Uhm, no.
Other wafer machines were tried and didn't take off.
Only thing Apple has going for it is the fan base - that's it!

Flaws are flaws. These should have been thought out a little better for a "Bleeding Edge" machine.
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Dogfather
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Re: Growing Pains

Wafer thin machines will never "take off" as in be mainstream. They're purposely designed for the niche Road-Warrior market. I'm one of those travelers who need and use ultra thin, light and powerful sub-notebooks.

The market is there and sub-notebooks are a significant enough class to warrant entry by Apple.

r81984
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Re: Growing Pains

It is not a real traveler laptop.
Its the size of a normal laptop, but thin. That means it requires a bulky bag just like any thicker laptop, especially when you have to haul around an external drive.

A dell 700m is alot more portable than the macbook air.
It is 12.1", has a 6 hour battery, and has a dvd-rw.

I could not imagine a traveler laptop without a dvd drive.
Someone at apple should lose their job.
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attengineer

join:2007-09-26
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Re: Growing Pains

dell 700m is heavier, feels cheap, battery is a external pack type that hangs off back, battery will not last 6 hours.. maybe 3-4 and much less watching a movie. It has a smaller screen, very small keyboard without any type of media buttons. and the legendary dell support sarcasm intended.

Ohh... and all that for almost the same price.

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Re: Growing Pains

Yes the Dell 700m is a little over a pound heavier, but it also has wifi, dvd-rw, 2 usb, 1 firewire, 1 vga, 1 pcmcia, 1 sd reader, sound, ethernet, and dialup.

It does not feel cheap, I am using it right now. It is a solid laptop.

The screen is only 1 inch smaller, but that makes for a smaller profile which takes up a lot less space on a desk.
When I first got the laptop the battery lasted almost 8 hours, but now its down to a little over 6 hours. Again I know this because I use it every day.

The keyboard is not very small, I like using it over a normal sized keyboard. You would never run into a situation where you accidently push two keys because it is big enough.

Media buttons??? I never met someone that actually uses those useless buttons above your F keys.

In two years I have never had to call Dell support, why would you??? This laptop had been beaten to hell and its still intact. The Dell 700m is very very durable.
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dcsos

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Re: Growing Pains

cnet tested YOUR "6hr battery" laptop in the Dell 700m
and said:
Battery life of Dell Inspiron 700m
Unlike its excellent mobile performance, the Dell Inspiron 700m's battery life leaves much to be desired, particularly for a system designed with mobility in mind. In our tests, the Inspiron 700m lasted about two and a half hours--46 percent less than the Gateway M275XL and 57 percent less than the HP Compaq nc6000. The Inspiron 700m's lackluster performance is due to its meager 14.8V, 2,200mAh (33WHr) battery
====================================
I dumped the 700m and use an iBook G4 a lot better battery life than any dell also

proefain
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Re: Growing Pains

The 700m 6 hour Battery is 65WHr battery not the one from the review you posted.

r81984
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1 edit
Well I am using the Dell 700m right now.
It says 56% left, 3:22 Hours left.
That review is wrong, it definately lasts longer than 6 hours. 2 years ago it lasted almost 8 hours.
You loose.

The battery that I am using is still original, I bought this laptop for $950 two years ago.

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WALL_E
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said by dadkins See Profile :

Bad design without forethought about what may happen in the Real World.
For you it's not a good laptop. However, there are many users who have been clamoring for an extremely thin and light laptop with a full-size keyboard, and this laptop delivers.

This is entirely a "to each their own" situation. This laptop may make no sense to you, but that doesn't mean it's a bad design. It's not an "every man's" computer - but it does successfully cater to a target market of users wanting a thin-and-light laptop without extra bulk. For people who want a Mac that isn't as limited, a MacBook or MacBook Pro delivers.

Why can't people understand this? It's like a family of 8 saying "well, that VW Rabbit is pointless! A Suburban is so much better!" Different products for different markets, people.
--
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dadkins
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3 edits

Re: Growing Pains

And there were/are other machines out there that are thin and light and they are just killing the market, huh?

It is irrelavent if *I* want one, I'm pointing out that R&D was asleep when designing was at hand.
Here we have a ~$1700.00 laptop, with heat concerns, a USB that is only usable for corded items, a headphone plug that is erratic, and all you can come up with is that it's not a good laptop for me?

The issues are there and they are real, period!
I don't want one, no! Do you?
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WALL_E
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Re: Growing Pains

said by dadkins See Profile :

And there were/are other machines out there that are thin and light and they are just killing the market, huh?
I don't grade a product based on its marketshare. Plenty of products have tremendous marketshare and are, by no stretch of the imagination, the best products available.

Super-luxury cars are also a small part of the automobile market. Maybe Maybach should stopping making luxury cars and start catering to the masses with a Camry competitor?

I'd also question the validity of some of the "problems" you report with the MacBook Air. I'm not saying they don't exist, but I haven't heard of any widespread heat issues with the MacBook Air yet. And I wouldn't trust wild speculation in an article of DSLR as proof that those problems exist.

And, even after your last post, I still can't understand why people get so emotional against a product. I think the Hummer is an idiotic car. I think Toyota's styling is boring. I can't stand Windows, which is why I use Ubuntu, Fedora and OS X on my personal machines. At the same time, I don't go spouting left and right that products I wouldn't buy are pieces of garbage, because I couldn't care less. I understand that, to some people, they make sense.

I could never bring myself to use Vista because I, *personally*, can't stand it. However, I understand that opinions differ; some people may hate OS X and love Vista. And, quite frankly, I don't give a damn. They're both legitimate opinions.
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See 21 replies to this post
RadioDoc
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said by WALL_E See Profile :

Why can't people understand this? It's like a family of 8 saying "well, that VW Rabbit is pointless! A Suburban is so much better!"
Because the VW Rabbit people won't shut up about their damn car.
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See 9 replies to this post

KCrimson
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said by dadkins See Profile :

Dongle defeats the whole "Thin and Light" idea.
How does a 1" wire or adapter affect Thin and light? Adding ANYTHING to ANY USB port is going to add bulk of some kind, to complain about an adapter is IMHO ridiculous.
said by dadkins See Profile :

Heat - this thing doesn't exactly have tons of room for air movement.
It doesn't NEED tons of room for air movement. Something this thin by its very design prevents stagnant warm air. A small breeze from the fans should pull heat away very well. In this case you're taking a design BONUS and making it sound like an issue.

said by dadkins See Profile :

Poor video... replace the chip?

I'll wait to read real world reviews before I determine the relative merits of its graphics capablities. I do suspect that the typical user of this machine will not realize any deficiencies in graphics capablities. This will especially pertain to those in graphics intensive careers, as there is no way that they would trust their end products to a road-warrior laptop anyway.

said by dadkins See Profile :

Bad design without forethought about what may happen in the Real World.
Your opinon, If there's one thing that Apple has demonstrated repeatedly, it is that its designs usually fit lifestyles better than most of their competitors.
said by dadkins See Profile :

Bleeding edge? Uhm, no.
Other wafer machines were tried and didn't take off.
Only thing Apple has going for it is the fan base - that's it!
Flaws are flaws. These should have been thought out a little better for a "Bleeding Edge" machine.
Most of this just sounds like you're trolling. The part about Bleeding edge - yes, this machine has a size-to-performance ratio, and creates a whole new way of "looking" at portable computing. Where are the other machines in its class without an optical drive, that have a software solution for wirelessly installing applications? I don't think you'll find any. Once again Apple's innovation is being met with worthless diatribe.

GOLFnSUN
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said by dadkins See Profile :

said by Goober See Profile :

They'll all get worked out.
No offense, but how can you work out a trapdoor USB port?
Redesign?

Shouldn't R&D have seen this as an issue before build and shipping?

EDIT: I can also imagine this new machine getting many service tags for broken connections from various USB devices/cords putting stress on this poor door.

Credit where credit is due - it is a pretty machine.
Not worth the pricetag though.
They'll get it worked out like Apple always works things out. They will sell to the faithful devices designed to fit in to their restricted USB port. At a high price, of course. And the Apple fanboys will shell out with smiles on their faces.
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RadioDoc
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Re: Growing Pains

That spec is for the devices which are plugged into the port. Apple clearly had decided to ignore the devices most use when designing it. The "oversized plug" is hardly the issue when the area around the port has undersized clearance. Apple can stubbornly "comply" with the standard but still thumb their noses at real-world uses if they choose. Which is their prerogative. It's the market's prerogative to scowl at their arrogance.
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Zyniker
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You realize you could just get one of the extremely thin SanDisk USB flash drives and you'd have zero problems for that sort of connectivity, yes? Also...anything connected with a standard cable should have no problems. What in all the rings of Hell kind of cable are you using that is too thick to work with that port?!
--
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RadioDoc
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Re: Growing Pains

So let's look at that statement: You're on a plane and don't have an "extremely thin SanDisk USB flash drive" and are forced to use what everyone else uses. Which means that little extension cable. You're sitting on the aisle when the drink cart comes by, snags your little extension cable (which is hanging off your tray table) and yanks your purty lil lappy to the floor. Crack!

Awwwww....

Open your eyes.
--
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braindead

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It is easy, just get and extension cord. It dose not look as cool but at least you still get the product to work.

Dogfather
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Re: Growing Pains

said by braindead See Profile :

It is easy, just get and extension cord. It dose not look as cool but at least you still get the product to work.
Why deal with that BS when for $700 cheaper you can just get a MacBook (if OS X is your Kool-Aid flavor of choice)?
RadioDoc
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Re: Growing Pains

Precisely.

drmorley
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said by Dogfather See Profile :

said by braindead See Profile :

It is easy, just get and extension cord. It dose not look as cool but at least you still get the product to work.
Why deal with that BS when for $700 cheaper you can just get a MacBook (if OS X is your Kool-Aid flavor of choice)?
Exactly...it's not like the MBP's are massive laptops and difficult to cart around.

Kudos to those that want a MBA, but I'll stick with my MBP for now.
--
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Dogfather
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Exactly why I'm waiting

I'm very interested in the MBA but after experiences with problematic early MacBooks will wait a while for these HW and SW bugs to be worked out.

KAD Imaging
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Re: Exactly why I'm waiting

said by Dogfather See Profile :

I'm very interested in the MBA but after experiences with problematic early MacBooks will wait a while for these HW and SW bugs to be worked out.
BLASPHEMY!! There are NO BUG in MAC products! How dare you spew this crap!!

*snicker*

ptrowski
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What does it have going for it?

It's a pretty machine, that's about it. If you want to pay for fashion, go right ahead.

Dogfather
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Re: What does it have going for it?

Size. If you don't travel a lot and have use for a very thin and light notebook you are better off buying something else.

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Re: What does it have going for it?

said by Dogfather See Profile :

Size. If you don't travel a lot and have use for a very thin and light notebook you are better off buying something else.
That would be great, but add on the weight of everything else you need to tote around to connect, etc, there goes the weight/thin arguement.

Form over function.
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RogerDucky

join:2002-01-04
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Actually, if size is what you're after, there are plenty of manila-envelope capable laptops out there, some with built-in 3G modems, that people can use. E.g. Toshiba Portege R500, most of the Sony VAIO ultraportables, etc. Granted, none of them will run Mac OS, so I guess if that's a requirement, I won't be able to help...

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2 edits

Re: What does it have going for it?

Yes, OS X is my preferred OS and to get that software I'm willing to overlook some hardware quirks like the USB clearance issue.

But overheating and other manufacturing DEFECTS are totally unacceptable thus I'll be waiting quite a while before ordering a MBA.
Neoistheone

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chakey
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Nothing new here...

As with all Apple products, there are tradeoffs for the cool look. You know what you are getting into. As a second laptop, this seems like a great buy to me. I would not buy it as a primary machine and that seems to be their target market anyway.

Matt
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1 edit

Apple is losing it

I'm not sure what's going on, but the iPhone and now this product have severe limitations. I think Apple has taken a page out of the Microsoft book and is more concerned with being first to market than putting their usual Q&A into the new products. (iPod and existing computer/laptops aside)

I played with an iPhone this week and the missing features are laughable. Now, before this unit has sold any significant quantity, people are already finding flaws.

See 8 replies to this post
slomike2

join:2007-07-18
San Luis Obispo, CA

Yet another disfunctional apple product

But still the members of the apple cult wih continue to kneel and pray towards silicon valley 5 times a day.

M A R K
St. Ides Heaven
Premium
join:2001-06-15
Long Island
clubs:

Re: Yet another disfunctional apple product

»Macbook Air = Lead Balloon
--
Neturei Karta

BabyBear
Keep wise ...with Night-Owl

join:2007-01-11

1st Gen

Boy buying a 1st Generation Apple product is getting to be like a 1st year Automobile model, something that should be avoided at all costs. When they test this stuff maybe they should be logo-less through the 1st few iterations. That way the testers wont be blinded by the "Apple awesomeness".

The spiral to the "Steve Jobs craps in a box at MacWorld, lines form to buy!" continues.

Jerm

join:2000-04-10
Richland, WA

For the looks...

Those who are buying this won't care about these small issues. Its all about the look!

semajnotloggedin

@kent.edu

from:
dadkins See Profile

ibm x series

I would prefer to go with the ibm/lenovo x series laptop than the macbook air.

cableties
Premium
join:2005-01-27
·Verizon FIOS

Adaptor-extension sales boom!

Well, you could use a USB cable extender like I do for Dell's crappy USB front-angled down behind a door-flap ports.

Dremel the usb keys! ;P

Hey Apple!! I want a black MacBook Pro with the new mtouch pad and atleast a 128GB SSD. Please???

BabyBear
Keep wise ...with Night-Owl

join:2007-01-11

Re: Adaptor-extension sales boom!

said by cableties See Profile :

Hey Apple!! I want a black MacBook Pro with ... atleast a 128GB SSD.
Wow! 128gb SSD w/ the Apple $$$ hardware markup! You must be Bill Gates, Drug Lord, CEO, or a politican to have that kind of money to throw around.
Fatal Claws
Premium
join:2007-06-24
Ventura, CA

Black on Silver? - I'm no Raiders Fan!

Dunno why so many think this machine looks good. With the black keyboard on the silver body I think it looks rather stupid.

fcisler
Premium
join:2004-06-14
Riverhead, NY

R&D anyone?

Stupid stupid...

I was contemplating buying one. Still am, actually.

Why, though the 3.5mm headphone jack "screwup"? They did the same thing with the iPhone and iTouch, didn't they? Basically just recess the jack?

Just more "Apple Experience". You don't need anything but the white oh-so-crap in ear phones. You want to hook it up to your new LCD? Well now you'll need the VGA and audio adapter, and a 1/8" headphone adapter!

dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

USB Port

Here is an image for everyone to look at and consider.

Instead of a "cool" flip-down door that causes issues, simply putting the USB on the back next to the power connector(or is that under a door too?) or just as with nearly every other machine on the planet, just place it in the open(screw aesthetics!).

They aren't big!
--
Think outside the Fox... Opera

See 16 replies to this post

JSY
Premium
join:2000-04-05
Elmhurst, NY
clubs:

Reminds me...

This reminds me so much of the recessed headphone jack a la iPhone. Well, they did redesign that on the iPod touch didn't they.
Neoistheone

join:2007-01-13
Tornado, WV

I think the MacBook Air is a great idea.....

but not for $3000................
majortom1029

join:2006-10-19
Lindenhurst, NY

2 more companys using the processors.

Intel stated that 2 other companies are using the new processors that the mac book air is using. So why get the macbook air until we soo what the other companies bring out. I am pretty sure one of those 2 companies are dell.

Transmaster
Don't Blame Me I Voted For Bill and Opus

join:2001-06-20
Cheyenne, WY

At least they picked a good name

Macbook Air, as in Fart, it was designed to be a thin as a skid mark in Steve Jobs shorts.
--
Send a prayer to Mecca, eat Beans.
Goldman

join:2002-06-21
Maumelle, AR

Re: At least they picked a good name

said by Transmaster See Profile :

Macbook Air, as in Fart, it was designed to be a thin as a skid mark in Steve Jobs shorts.
Ha. That's funny. You should write that one the bathroom wall during recess tomorrow.
alpha_kky

join:2007-05-26
Palm Desert, CA

what a burn...

Get an 17" Acer with Blu-Ray, 2GB and a 250GB drive for $999.

See 12 replies to this post

macuser52

@ameritech.net

Apple quality has gone DOWNHILL

I bought a MacBook(not MacBook Air) and have faced that the display screen takes damage from the insane amount of heat due to poor ventilation and 95% of the time it is used on a flat desk(not much more I can do in placing it to prevent heat).

The ideas are great but have been poorly executed in a lot of their late products these two being examples of that.

I use Mac OS X and it's great (haven't upgrade to Leopard) and it's great and all but the quality of this MacBook is mediocre at best with the insane amount of heating causing damage to the display. Have had to replace it 3 times in 2 yrs roughly.
Forums » Apple Disappoints with MacBook Airpage: 1 · 2


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