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story category 3G iPhone Honeymoon Over
Coverage connectivity issues begin to surface...
(old news - 06:22PM Monday Aug 11 2008)
tags: business · hardware
With AT&T and Apple's HSDPA-supported iPhone on the market for a month, the honeymoon seems officially over and some of the unit's deficiencies are becoming a little clearer. CNET highlights how many 3G iPhone users have seen dropped connectivity as they wander between AT&T's EDGE and HSDPA networks (problems not apparent with other AT&T phones). While Apple and AT&T say nothing is wrong, CNET claims there's mounting evidence across all global iPhone markets to suggest that there's either a problem on ATT's network, a defect on the iPhone's circuit board, or both.

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Forums » 3G iPhone Honeymoon Over
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Dread
Macs suck
Premium
join:2005-02-28
Bronx, NY

Seems fine to me

No problems here on my Blackjack 2
--
Why so retarded?

60529262

join:2007-01-11
Chicago, IL

Re: Seems fine to me

We were out on the lake (Michigan for the non-obvious) with a friend Saturday and her iPhone was almost useless, dropping calls and generally being a POS. My 3G LG phone, on the same network and located less than six feet away on the same fiberglass boat was happily calling, surfing the net and being a well behaved piece of technology. When will people finally figure out that Apple sells sizzle, while the steak is often old, tough, soaked in tenderizer and overcooked?
ossito16

join:2004-07-31
Whiting, IN

Re: Seems fine to me

I also was out on lake Michigan in chicago Saturday around 6pm. When the tallship was about 1/2 mile past lighthouse I had full bars on my iPhone and even dnloaded a video recording app to install. Weather was cloudy too, whitecaps on the lake.

sansri88
Go digtal you analog laggards
Premium
join:2005-12-17
New York, NY
clubs:
·Comcast

I might have an issue

I've noticed that where I live I float between 3G and EDGE quite a bit, even though I live in a 3G area.

At one point last night I was indoors where I would normally have service but I only had 1 bar and EDGE data only. Very strange if you ask me, when my dad on Verizon had full service on his Blackberry.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: I might have an issue

CDMA (1x/EVDO) has a different setup.

Voice with 1x data on '1x'
Data only on EVDO

AT&T has
GSM (voice + GPRS/EDGE data)
3G UMTS/WCDMA (voice + HSDPA data)
3G devices also allow voice and data to run at the same time (i.e. surfing during a voice call).

3G spectrum (at least here in L.A.) is 10MHz out of 45MHz
NYC has more spectrum and sites overall, but I suspect it 10MHz out of 55MHz there.
--
Canada = Hollywood North
patcat88

join:2002-04-05
Jamaica, NY

Remember sometimes the EDGE will be on 800mhz and HSDPA will be on 1900mhz. So entering a building (1900 takes more of a hit while traveling through objects than 800, tower are positioned for 800 density, not 1900 density most likly) can make your phone loose the HSDPA signal, but switch to the EDGE signal that still works. This effect happens on Verizon sometimes.

Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
clubs:
·Verizon FIOS
·Verizon Online DSL

Host:
Site Tools
W.O.W.
FairPoint
World of Warcraft
Alltel Axcess

Hopefully all of this can be fixed with firmware

It's ok everything is fine
--
"If something about the human body disgusts you, complain to the manufacturer" - Lenny Bruce
What this country needs is a good five dollar plasma weapon.

A900MHz Fan

join:2004-07-12
Mitchell, SD

Try Windows

No problems posting doing 80 (wife driving) with my xv6800 and EVDO service half way between Sioux City, IA, and Sioux Falls, SD.

High speed in the boonies!!

Neal
patcat88

join:2002-04-05
Jamaica, NY

Re: Try Windows

1 cell tower can serve the entire county in the laser flat midwest. Thats why you have EVDO, its cheap enough to be put in a ultra flat rural area. Now if this was Western PA or Oregon, it would be a totally different story.

tad2020

join:2007-07-17
Orange, CA

"problem on ATT's network"

What a shock

lev
Napoleon is always right
Premium,Ex-mod 2002-08
join:2001-05-30
Chicago, IL
clubs:
·AT&T Midwest

Re: "problem on ATT's network"

I just switched from Verizon to AT&T with an iPhone Saturday. Dropped three times on the way home from the Apple Store.

Almost unheard of with Verizon and a smartphone. Definitely the network.

Oh how I wish Verizon had accepted the iPhone when they got first dibs.

60529262

join:2007-01-11
Chicago, IL

Re: "problem on ATT's network"

Actually it's the phone, but don't let objective facts get in the way of a good AT&T bash.

tad2020

join:2007-07-17
Orange, CA

Re: "problem on ATT's network"

I'm sure AT&T to blame in some way, like "they didn't catch the hardware fault during testing/lack of testing".

lev
Napoleon is always right
Premium,Ex-mod 2002-08
join:2001-05-30
Chicago, IL
clubs:
·AT&T Midwest


2 edits
No, it's not the phone. I've tested comparable phones on both networks with a friend in the past. At least in my area, Verizon's network outperforms AT&T, and the distortion I heard before the call dropped is something I'm used to hearing on the other end when I'm talking to someone who's on AT&T Wireless, even from a landline.

You can't win for losing though. As a moderator of an AT&T area, I used to get a lot of complaints that I was being pro-AT&T when I was reining in senseless bashing, not to mention having someone from the site tell me that people have a right to complain.

Now I've got someone who doesn't know me from Adam telling me that I am bashing AT&T myself.

I report facts, buddy, and encourage the same in others. Now go do some research. I did.

---

edit: corrected spelling of reining

gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
·AT&T U-Verse
·AT&T CallVantage
·Comcast Digital Vo..
·Comcast

Re: "problem on ATT's network"

lev See Profile is not a ATT basher. If some thing is afoot then he will state the truth. Depending on the area ATT's voice quality has some thing to be desired. In the chicago area Verizon seems to beat ATT for voice. In other parts of the country ATT is better.

I tested Verizon out 2 years ago and it did sound much better then ATT. In areas I go Verizon had very bad coverage up north in the UP of MI and Northern WI which I visit frequently. I decided to stay with ATT for that reason if that wasn't a factor. I am not sure I would still be with ATT.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: "problem on ATT's network"

AT&T 'does' have good voice quality... as long as you have a phone that you can disable the AMR-half rate codec.
Most RAZR phones are capable of this. I was actually flogged on AT&T's wireless forum (have been a member since it was forums.attwireless.com).
I actually had good coverage off of Drummond Island/DeTour village while in Canada (saved on roaming )
--
Canada = Hollywood North

gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
·AT&T U-Verse
·AT&T CallVantage
·Comcast Digital Vo..
·Comcast

Re: "problem on ATT's network"

Drummond is one spot I visit during winter. ATT has ok coverage because Drummond's cell tower is GSM by a 3rd party carrier not ATT. The coverage was edge which is ok but voice quality wasn't like it is when in 3g.

Although a few verizon/alltel folks got a signal then lost it this past winter. The year before they never got anything.

What I have noticed with ATT is it has a hard time handing off from tower to tower in certain areas. Those areas are not rural areas. We are talking about the suburbs of chicago. For instance I refuse to take calls while on the train from the city to my suburb. I will get dropped calls like no tomorrow. The main reason is some towns are 3g and others aren't. It seems those are the troubling spots.

Like I said for what I need ATT works but they could do much better with voice and data IMO.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: "problem on ATT's network"

If you're running AMR-Full Rate or Enhanced Full Rate, the call is as clean as 3G, with the exception of handoffs (rare in the boonies).
I had clean calls at Whiskey Bay and Beech Beach (and decent data sessions) while on the south end of St. Joseph's Island for the week.
On my old Motorola V505, there is a way to show handoffs between sites, and it was a few times / minute... even while not moving - garbled calls a lot with AMR-half rate... decent on AMR-full rate and EFR. T-Mobiles calls never had this issue.
--
Canada = Hollywood North

gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:

Re: "problem on ATT's network"

I don't think this can be done with the smartphones but wouldn't put $$$ on it .

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: "problem on ATT's network"

I think many phones have the ability to lock up the audio codec. The hard part is finding the code.
LG CU series has a nice feature for it, and many Eurospec phones come with AMR-half rate disabled by default (it wasn't well accepted in many European countries).
--
Canada = Hollywood North

tad2020

join:2007-07-17
Orange, CA

Re: "problem on ATT's network"

My boss has the Moto Q and AT&T, when he calls me on it 75% of my side of the conversation consists of "what?". It was like that on his last several phones too. Sounds like talking through a Pringle's can with a sheet of water at the end.

minidu
Premium
join:2002-09-28
Mackinac Island, MI

said by gdm See Profile :

Drummond is one spot I visit during winter. ATT has ok coverage because Drummond's cell tower is GSM by a 3rd party carrier not ATT.
Not any more, its now all ATT, they bought out all out.
--
Experience -- a great teacher, but the tutition fees... . BOFH

drmorley
Premium,MVM
join:2000-12-20
Park Ridge, IL
clubs:

As someone who carries a Verizon Blackberry and an iPhone I can also support lev See Profile's findings. VZW's wireless network for both voice and data are far superior to ATT. With VZW I get maybe 2-3 dropped calls a year and I travel all over the country so I'm not just speaking for Chicago's network. With ATT I get 5-6 dropped calls a month and when the signal gets low the person on the other end experiences dropped words.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: "problem on ATT's network"

On GSM, I rarely get dropped calls. On 3G I get dropped calls quite often.
If I force the phone to AMR-full rate or Enhanced Full rate codecs, I have clean calls. This is a hack, and I'm sure that AT&T doesn't like it.
--
Canada = Hollywood North

drmorley
Premium,MVM
join:2000-12-20
Park Ridge, IL
clubs:

Re: "problem on ATT's network"

said by en102 See Profile :

On GSM, I rarely get dropped calls. On 3G I get dropped calls quite often.
If I force the phone to AMR-full rate or Enhanced Full rate codecs, I have clean calls. This is a hack, and I'm sure that AT&T doesn't like it.
Can you do this on an iPhone without jailbreaking it?

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
·Site5.com
·AT&T Midwest
·Comcast

said by lev See Profile :

No, it's not the phone. I've tested comparable phones on both networks with a friend in the past. At least in my area, Verizon's network outperforms AT&T, and the distortion I heard before the call dropped is something I'm used to hearing on the other end when I'm talking to someone who's on AT&T Wireless, even from a landline.

You can't win for losing though. As a moderator of an AT&T area, I used to get a lot of complaints that I was being pro-AT&T when I was reigning in senseless bashing, not to mention having someone from the site tell me that people have a right to complain.

Now I've got someone who doesn't know me from Adam telling me that I am bashing AT&T myself.

I report facts, buddy, and encourage the same in others. Now go do some research. I did.

---

edit: corrected spelling of reigning
I have to believe its a mix of the network and the phones. I have had AT&T in the Grand Rapids, MI area for years now, and never had any reception problems. With my Iphone, its the same thing. I get good service and performance from my phone. I couldn't be happier.

I just took a trip to Minnesota and had service the whole way over there and back. No dropouts at all.

Yet, there are people who live in my area with the same Iphone that have service issues. So who is right here? Is it the service? The phone? Could be a mix of two for that matter.

jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC

Here in NC, if you are more than 10 miles from an interstate highway you are out of luck getting an AT&T signal. I tried AT&T once and had no signal about 90% of the time so I went back to Verizon.
That was about 7 years ago, and AT&T has made no improvements to their coverage area in that time.
--
Best of luck

"Do, or Do not, there is no try!" Yoda


GamerGeek

join:2003-07-26
Fortuna, CA

Oh boy...

I love how this dude states "I hate driving alllll over the place for this damn thing", yet he has no qualms about spending $300 for a phone.
thevorpal

join:2007-11-16
Alexandria, VA

Re: Oh boy...

I had no problem spending $300 on a phone.

I was quite upset that I had to go to a store to order the phone. The time it would take for me to go to a store, (and then potentially return if there was an issue) is worth more to me than $300.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

3G in SoCal ..

Has been up/down since they turned it up last year.
Even today, in an area, at home, outdoors (outdoor office) where I typically have '4' bars (-84 to -89dBm reading) on my Samsung ZX-20, it will lose 3G service and go to GSM.

In many (read most) markets, AT&T has allocated 10MHz paired of 1900MHz.

Eg. In Los Angeles, AT&T has (or uses) the following:
GSM 850 on cell A band (25MHz)
GSM 1900 on PCS D block (10MHz)
3G (WCDMA) 1900 on PCS B3 block (10MHz)

3G devices can (and do) handoff to GSM (not always without dropping a call).
My personal suspicion is that there is not enough spectrum deployed to handle 3G voice and data in these markets. L.A. has a lot of subscribers.
--
Canada = Hollywood North

Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast

Not a Apple issue

This is not only a iPhone issue, but with any handset that operates on AT&T's network that is 3G capable. Springfield has a huge problem with areas showing 3G, then 1/2 mile down the road showing that you are now Edge. Same with the building that I work in, that you can go from 3G to Edge by walking only 10'.
--
I threw out the map a long time ago. Now I follow my own direction!

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: Not a Apple issue

Many areas are not a complete buildout, and most have 3G on 1900MHz (Detroit is 3G on 850MHz).
I agree though... I end up going from 3G to EDGE just by dialing a number.
I'm curious to see how long it will be before AT&T deploys another 3G channel (10MHz of spectrum).
--
Canada = Hollywood North

EvelKub
Kitty is crazy
Premium
join:2002-03-17
Phoenix, AZ

Re: Not a Apple issue

Get everyone you know to switch to a 3G phone (even grandma who only uses it for voice, yes, they have cheap 3G phones). When they see the GSM usage subside, they'll start reallocating.

burgerwars

join:2004-09-11
Northridge, CA
·voip.ms
·RoadRunner Cable

This is news??

It's not news to me. I don't have an iPhone, but another AT&T 3G phone. In my house, 3G is weak (maybe one or two bars) with EDGE a bit stronger. I have no way on my phone to force it on EDGE, but I wish I could. As my phone hops between the two, I may lose a connection, the phone doesn't ring, or may not be able to make a call the first time I dial.

djrobx

join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable

Re: This is news??

Yep. You can force the iPhone to EDGE, but you can't force it to 3G. From what I've seen 3G actually can work very well with only 1 bar, it's the switchover to EDGE that makes things messy.

On my old blackjack, I used to lock it to 3G, and that worked decently.

v35_pilot
Whoops, there goes another AMU
Premium
join:2005-12-12
Fayetteville, NY

Everything's fine! Until the recalls start.

Sensing another Dell exploding battery issue here...

Hopefully this can be addressed with a firmware update for those who shelled out big dollars for this phone.

MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:

3g in OKC is useless.

I just got iPhones for the Mrs. and myself. I can't even turn 3g on because it's USELESS everywhere I go. 0-1 bars when 3g is on is the norm. EDGE signal everywhere is near perfect.
--
MCSE, ACSA, and a lot more

tekmunki
Tekmunki
Premium
join:2001-12-06
Lake City, FL
clubs:

Yay

Just ordered a Treo 800W can't wait to not have an iPhone longer.

Dread
Macs suck
Premium
join:2005-02-28
Bronx, NY
·Optimum Online

Re: Yay

said by tekmunki See Profile :

Just ordered a Treo 800W can't wait to not have an iPhone longer.
Grats on the upgrade
--
Why so retarded?
karpodiem

join:2008-05-20

no problems here

Sorry, but my iPhone 3G works perfectly.

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
·Site5.com
·AT&T Midwest
·Comcast

Re: no problems here

said by karpodiem See Profile :

Sorry, but my iPhone 3G works perfectly.
Shhhh!

No one wants to hear that. The BBR community is busy bashing the darn Iphone. Any positive impressions of the phone is obviously a fanboy ploy.

I just traveled from MI to Minnesota and received no dropped calls, no dropouts of service. My Iphone was just fine.

Silvanos
It's a new Silvanos experience
Premium
join:2002-10-07
Buffalo, NY
·Verizon FIOS

said by karpodiem See Profile :

Sorry, but my iPhone 3G works perfectly.
I've had no problems.
--
Why do people pay to go up tall buildings and then put money in binoculars to look at things on the ground?
Icynav

join:2005-10-31
Deer Park, NY

horrible 3G

Thankkk you for bringing this out in the open. Great phone, horrible 3G. My job is located right on the edge of 3G coverage and there is no seamless switching between EDGE and 3G. Ill drop every other call bc the phone gives preference to 3G over EDGE. When i manually turn off 3G (and when i had the 2G iphone) i have full service on EDGE at work. I read some where that HSDPA has less penetration power than EDGE and this seems to be true at work, when im out side in the open i have 4 of 5 bars. As soon as i walk inside the building my service ranges from NO SERVICE (where it wont hand off to EDGE sometimes) to 3 bars, this also happens when i walk past a couple other small buildings which must be in between me and the tower. Now these aren't giant skyscrapers, im a lifeguard and im talking about a one level lifeguard room and detached bathrooms made from cinder blocks. yes i can just leave the 3G off but being forced to pay an extra service charge for it i should be getting what i pay for

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk

Re: horrible 3G

said by Icynav See Profile :

yes i can just leave the 3G off but being forced to pay an extra service charge for it i should be getting what i pay for
That's why they have a thing called a coverage map. If you are just on the edge of the 3G coverage area I would have thought twice about buying it. When you are in solid coverage areas you get 3G.

I don't have 3G coverage at my house but I do here at work. I still bought the phone though as I have WiFi at the house.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org

HappyBunny
Hi. Cram It.
Premium
join:2001-06-23
Long Beach, CA
·Charter Pipeline

Not a shocker

I had AT&T in LA when it was still Cingular. I cannot say I am shocked at all at this news. The network in LA was/is awful. If you can't hold a signal on the regular network, what makes anyone think that AT&T will get it right with 3G?

I would love an iPhone--but I like to be able to actually *use* my phone. AT&T calls drop, misroute and go silent. The phone is not enough to ever lure me back to the hell that was Cingular/AT&T.
phantom6294

join:2002-02-27
Abingdon, MD
·Comcast

Re: Not a shocker

said by HappyBunny See Profile :

I would love an iPhone--but I like to be able to actually *use* my phone. AT&T calls drop, misroute and go silent. The phone is not enough to ever lure me back to the hell that was Cingular/AT&T.
Keep preachin' it!

A little over 3 years ago I moved to New Jersey. Before the move, I made an apartment hunting trip with a friend; I had Cingular and he had Verizon. I would have a full strength signal but when I tried to make calls, it would just hang for about 15-20 seconds -- then, half the time the phone would just give up and go back to the main menu, the other half the time it would finally push through and make the call. All the while I had, according to the phone, a perfectly strong signal. According to the CSR (HA!) my phone was having to communicate with a server in Texas (where my account was based) and that's what was taking so long -- maybe Cingular was still using carrier pigeons?

Prior to that... I would drive pretty frequently between Texas and Georgia/Southeast. The game was always 'wonder if anyone has called me?' I would be driving down Interstate 20 with full strength signal... and get an indication that I suddently had a voicemail that was about 15 seconds old. Huh, my phone never rang??? I could get text message, voicemails, etc all day... but phone calls... oh, you actually wanted to use your phone for phone calls?!?!?!

I have plenty of other Cingular hell stories, but I'll spare everyone.
Whereismykit

join:2002-05-15
Norcross, GA

Iphone

So far my Iphone works perfect. I think its more of a ATT issue and it seems like all the dropped calls came after they started that no dropped calls commercial. I came from Tmobile and only been a customer a week and I haven't had a issue yet.

My gf and my mom are on att and I use to get dropped calls whenever I spoke with someone on a cingular network. But never with others.

Of course they are gonna pay attention to the New Iphone its the newest thing and a popular thing.
--
My Website
dlewis23

join:2005-04-18
Boca Raton, FL

Re: Iphone

I have no problems with my iPhone. All the things people are complaining about I have never had any of them.

I'm in south florida, and 100% happy here.
frankgumola

join:2002-05-28
Cleveland, OH

No problems so far

I live in Cleveland, Ohio and I can honestly say I've had no problems whatsoever with my phone or the network. I've seen my phone switch to the Edge network a few times throughout the day, usually while at work inside. But it only lasts a few minutes at a time.

Call quality has been excellent, battery life better than expected. It seems my phone's battery has "adjusted" itself during the past month's charge cycles.

I guess I'm one of the lucky ones.
dustman81

join:2002-05-28
Tallmadge, OH

Re: No problems so far

Well, in most of NE Ohio (including Cleveland), at&t is the ILEC so they should have a pretty good cell network buildout.

bob623

@rr.com

East Side Cleveland/Cuyahoga County NO ATT COVERAGE


I returned my new iPhone 3 weeks ago after 2 days of constant dropped calls and spotty 3G coverage. The ATT map showing complete coverage is a total fraud. Solon, one of the more pricey suburbs in SE CuyCo, has NO signals on its east side, and goes from 4 bars in downtown Solon to ZERO only a mile away. Travel up I-271 fades in and out.

Interesting that the new ATT commercials talking about "more bars in more places" show use in EUROPE? How about more bars at home? Or has good service been outsourced too?

Unless you're on the west side of Cleveland, forget it.

neuronbob
Health Care Reform Now

join:2000-03-30
Bedford, OH

I'm in Cleveland, too, and have flawless 3G service both at my home and at both my offices. I was on Verizon and call quality is just as good on AT&T. I'm keeping my iPhone and giving up my Treo 700p.
--
Fight the Smears

Matt Brown

@verizon.net

3g Coverage

3G coverage in Baltimore is BAD.....

ace111170

join:2000-09-15
Brunswick, OH

Good in Cleveland too

It was interesting reading this thread...I feel for people in affected areas...but..

I'm also in Cleveland and have no problems, pop back and forth just fine..3G full bars most places..edge isn't too bad either...::::crosses fingers::::

See 6 replies to this post

rpeAMP

join:2000-12-02
San Antonio, TX

Switch between 3G and EDGE

My iPhone 3G seems to have problems with switching between 3G and EDGE. I frankly don't have a problem with spotty 3G coverage, as long as the change is seamless.

For whatever reason, my iPhone will sometimes have zero 3G signal, then after 20 seconds or so, will switch to EDGE and have a full signal. I don't know why it takes so long for the switch, but it is annoying and hampers outgoing/incoming calls obviously.

pepe32578132

@comcast.net

Re: Switch between 3G and EDGE

I believe a lot of things will change when ATT rolls out 3G on 850. In the areas where penetration is clearly an issue (everyone dropping back to EDGE) this will help a great deal, even on so called 'weak' RF phones such as the iPhone.
Forums » 3G iPhone Honeymoon Overpage: 1 · 2


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