Technician hints that Frontier's own services won't count against cap....
My conversations with Frontier insiders indicate that company executives really hadn't fully cooked their cap plans before burying a reference to a 5GB monthly usage cap into their customer acceptable use policy
, and the company's website and support seem to confirm this. Customers concerned about the cap get a different answer from company support depending who they talk to. One Frontier support rep has informed a customer that the current plan is to begin enforcing the cap sometime in December or January
. From a Frontier technician to a user in an e-mail:
we are not currently enforcing this policy and we have been informed that, at the present, the plan is to start the enforcement part of the policy in December or January. . . I do know that we have been made aware that certain activities such as carbonite backup and other services we offer can be excluded from the bandwidth usage.
In other words, bandwidth used by Frontier's online storage services
won't count against your cap, but similar competing services will. That's obviously going to raise problems for Frontier on the network neutrality front. As an aside, I notice that Frontier has updated the website
tasked with convincing customers how reasonable a 5GB monthly limit is (it isn't). The site remains, well, a little contradictory:
We all love the Internet, and Frontier is committed to offering you all the bandwidth you need and want to take full advantage of the Web! Our basic residential Internet packages offers 5GB usage -- that's the equivalent of 500,000 basic text e-mails, 2,500 Photos, 40,000 Web Pages, over 300 Hours of Online Game Time, 1,250 downloaded songs, or a mixture of the above!
So you can get all the bandwidth you need or want, just don't use more than 5GB? It's pretty clear at this point that Frontier execs were so dizzy with lust at the idea of caps and overage fees they hadn't fully hashed the idea out, and may not have expected users to actually read their terms of service. It's generally a good idea to actually know what you're doing before tasking your marketing and support departments with explaining the change to customers.