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ACSI Rankings: FiOS TV Remains Top Ranked TV Service
AT&T Sees Slight Wireless Improvement
by Karl Bode 12:26PM Tuesday May 15 2012
The latest version of the American Consumer Satisfaction Index is now out, the Index ranking everything from the airline industry to the IRS on a one-hundred point scale. For our interests, the latest May ACSI rankings offers insight on customer satisfaction with fixed line phone service, subscription TV services, wireless phone service and cellular phone manufacturers.

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On the fixed line phone service front, satisfaction with traditional telco phone service continues to drop, as those companies shift their focus away from DSL and landline and toward wireless services with higher profit margins and growth. Interestingly though, Comcast's VoIP service continues to see a drop in ratings as the last-ranked provider. Cox comes in first place, though the services are grouped very tightly together in terms of satisfaction.

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The Wireless rankings see traditionally last-ranked AT&T finally making a promised jump, moving three points to a score of 69 in a last-place tie with T-Mobile. Sprint continues to hold the top spot with a score of 71, continuing to shake off their problematic acquisition of Nextel. Again however, in these wireless rankings carriers are very closely bundled together in mediocrity.

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When it comes to subscription TV services, the ACSI rankings continue to put Verizon's FiOS TV service at the top of the heap with a score of 74, while traditional customer satisfaction report cellar dwellers Comcast and Charter saw slight improvements, but continued their last-place showings with scores of 61 and 59, respectively.

For a little context on these ratings, the ACSI most recently scored the public's satisfaction with the Federal government at around 67 points, while Homeland Security ranked a 59.

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Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
kudos:1
Reviews:
·Verizon FiOS

Oh yeah ATT is great

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Oh Pittsburgh.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: Oh yeah ATT is great

You actually went faster with a single bar than with 4. That *IS* sad.

What, weaker signal = faster speeds?
meowmeow

join:2003-07-26
Helena, MT

Re: Oh yeah ATT is great

Sure, the signal bars only indiciate the signal of the channel you're on. If you're on a channel with plenty of space at 1900MHz, you might get decent speeds with only one bar. Turn wrong or step inside, and you might jump to full "bars" but find yourself on a very crowded 850MHz channel. Not uncommon at all.

FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

So what industries do people like? Who is at the top?

After reading about how badly cable companies, cell service providers, government is doing, I wanted to see what groups of businesses people are happy with. Here is a list of top providers based on Yr 2011 sorted results. »www.theacsi.org/index.php?option···rt=Y2011


Credit Unions do the best, and I suspect that is in relation to regular banks that have a well deserved bad reputation. TV & other electronics makers do well. And everybody loves Coke & Pepsi, followed by FedEx & UPS bringing all those electronics products from the online stores. It surprised me that insurance companies are near the top, and also car makers. But not surprised beer sellers are well liked .

And bringing up the rear as most hated are airlines - a well deserved rating.
chgo_man99

join:2010-01-01
San Jose, CA

Re: So what industries do people like? Who is at the top?

Beer makers whom? Bc if its miller or budweiser then u gotta be kidding me. They don't stand in quslitywith European beers. Idont understand why Americans are so cheap in beer category.

IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Verizon Broadban..
·Comcast

Apple topped the list

Apple topped the list in terms of cell phone manufacturers. My current phone is an iPhone 4 on Verizon and my previous phone was a 3GS on AT&T. I find more of the problems with the carrier than with the handset. I frequent the Holyoke Mall (large mall, 3 levels with 200 stores) and there is one cell tower near the mall. When the mall gets crowded, AT&T gets overloaded and you cannot use the phone. I have had no issues with network capacity with Verizon. Verizon has reasonable data speeds as well.

AT&T has been declining in quality lately. My 3GS dropped a call three times despite 3 bars so thats when I switched to Verizon. I have had more dropped calls on AT&T than with Verizon.

My mother refuses to switch to Verizon. She would rather deal with AT&T with dropped calls and low signal strength.
tmc8080

join:2004-04-24
Brooklyn, NY

Beyond tv..

subscription tv is getting quite lame, dated and old.

maartena
Elmo
Premium
join:2002-05-10
Orange, CA
kudos:3

Re: Beyond tv..

said by tmc8080:

subscription tv is getting quite lame, dated and old.

Where else can I *just* watch the local sports teams I want to watch from this region, without paying for all other 30 teams in the league?

If I had to buy MLB.tv and NHL online subscriptions, I would almost pay *more* a year then a monthly TV subscription, where I get those teams in full HD.

Add the 100 channels you get on top of those sports teams, and it is worth it for me. There is no live stream of CNN (the broadcast version) either, and when something really big happens.... the site often can't handle the load while the TV remains on. Another plus for subscription TV for me.

I don't see myself canceling any time soon.
--
"I reject your reality and substitute my own!"
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

Re: Beyond tv..

said by maartena:

said by tmc8080:

subscription tv is getting quite lame, dated and old.

Where else can I *just* watch the local sports teams I want to watch from this region, without paying for all other 30 teams in the league?

Answer: on the internet for free*** if you know where to look.
Verizon is getting crazy with higher set-top rental fees and user fees which are rediculous. For the first time in 4 years they decided to try their first year of cable-company style rate hikes! Good luck with that..