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 | ciucca
join:2004-05-24 | Re: good move Hopefully this is the beginning of an industry trend. | |
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MagMan
Life is simpler when you tell the truth.
Premium
join:2003-10-01
Westlake, OH | Re: good move Good job AT&T it's about time. | |
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djtim21
It's all good
Premium
join:2003-12-22
Buffalo Grove, IL
clubs:
| Re: good move said by MagMan  :Good job AT&T it's about time. I also say good job. But the whole reason for this was just to reduce the pay scale for these positions.
It's no different in the IT market. In the late 90's before the drop in the market, IT positions could make a decent wage (or more) just entering into the market. So then the market dropped, companies couldn't afford to have an in house IT staff, and sent support to other companies, and even overseas.
Now, you can find (in some cases) the same position paying from 10 to 50% less, doing the same work.
There were 2 groups who lost out on this deal - The people who did bust their ass to help at support, and the customers for losing the great support.
I'm sure they will be calling people back, but how much do you want to bet it's not going to be the same pay and they won't accept the job?
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"All that is necessary for the triumph of evil is that good men do nothing.” - Edmund Burke | |
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| | | | | kdandaoc
join:2003-10-13
608052427 | Re: good move Does this mean we will now get an American voice telling us his name is Aabharan? | |
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scott2ya
Iphone junkie
Premium
join:2002-03-07
Missouri | Thank the Union! There was a strike a few years back, and this was one of the concessions! | |
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| | Vghrlt
join:2006-07-20
Durham, NC | Amen on that!!!
Vonage are you listening? | |
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| | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: good move said by Vghrlt :Amen on that!!! Vonage are you listening? For AT&T? They should have known better...
For vonage? Bring the jobs back to the U.S. and say goodbye to $24.95 phone service.
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"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one. | |
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| lithicus0
join:2006-06-30
Chesapeake, VA
| My hat is off to ATT. I cannot stand foreign tech support. The language barrier alone makes them mess up and create more work in the long run. Besides, who wants to speak to someone who can barely speak your language that you paid for their services? I know if I pay for services, I better be able to understand the situation and what the person is telling me, otherwise why should they get my business? | |
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IT2
@mindspring.com | Re: good move I cannot even understand what they're saying due to their heavy ascend and speaking too fast. Hopefully, other companies will bring all IT professionals back to US. Cheap labor doesn't bring good business. What you pay is what you get! | |
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Jim Gurd
Premium
join:2000-07-08
Plymouth, MI
 ·Comcast
| More than likely the Indian call center reps did such a shitty job that they had no choice. My company outsourced its technical support helpdesk to India. They are totally useless. What most people do is call them just to get a ticket number assigned to the correct group and then call the person who will actually be fixing the problem and explain it to them. You might as well be speaking Chinese when trying to explain to them what needs to be fixed.
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Correlation does not imply causation. | |
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| | Dolgan
Premium
join:2005-10-01
Sun Prairie, WI
 ·Verizon Online DSL
| Re: good move It was due to the strike by CWA in 2004 and one of the concessions we demanded{I walked the Picket Line in Appleton, WI when was a member of CWA Local 4621}. Just as any politician will do, SBC/ATT is just trying to spin it to their advantage...it would not have happened without the UNION fighting for it. | |
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Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs: | I was discussing with someone the other day about how when the outsourcing bubble would burst. Outsourcing is great for saving money, bad for keeping the customer's that give you money. | |
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Voyager2K2
join:2001-10-04
Wayne, PA | Re: good move Look at Dell.
We get customers who are so sick and tired of dealing with their outsourced warranty phone service they would rather pay our techs to fix the problem.
(I manage the PC division of a firm in Philly)
Bad. Really bad.... | |
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Steve
I'm a PC, so shut up
Consultant
join:2001-03-10
Yorba Linda, CA
| Re: good move said by GOLFnSUN :Besides the additional jobs, it should help make support calls work better. ... with much longer wait times. There is no way they can staff an equivalent number of union positions as they can with people in a faraway land, so the customers are going to be competing for fewer resources.
I suspect that the quality of the support will go up, and the resolution times will go down, but I'd be really surprised if this were a wash. This means more time on hold.
Too bad we can't change just one thing and leave everything else constant, eh?
Steve
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Stephen J. Friedl • Unix Wizard • Microsoft Security MVP • Tustin, California USA • my web site | |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| Re: good move Speakeasy does not outsource there technical support and the max holds times are 4 minutes or less. I rather wait 4 minutes on hold to speak to somebody who can fix the problem in 10-15 minutes than be 2 hours with the side of my head cooking from the cellphone radiation because I am trying to understand what the guy is trying to tell me. | |
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insomniac84
join:2002-01-03
Schererville, IN | It was bound to happen. My guess is indian workers wanted raises just like workers here. And it cannot make sense to operate in india and pay near us wages. | |
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| ArmoredSaint
join:2006-08-12
Monroe, NY
| Good news and a very good move. Hopeully other companies will start catching on. I hate to say it, but many company executives will never admit that outsourcing (offshoring) is, for the most part a complete failure.
I'm hoping the federal government will realize they are losing a ton of money on offshoring as well and will hopefully someday tax the crap out of any company that wants to offshore work (and no, I'm not a democrat).
Sometimes you just have to wait for a change in management for those concessions to come through. Hopefully over the next 2-5 years we will see a huge change in the tide.
I don't care what any studies say. Outsourcing, in particular, offshoring will **NOT** ever save a company money in the end.
When you calculate things like severance, vacation/sick pay, and training for the replacements, it just never adds up. You are better off just keeping employees on your payroll. | |
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mjh2901
join:2001-08-02
Livermore, CA
 ·AT&T U-Verse
| More Expensive over seas I have heard and read quite a few articles on how overseas support is not turning out to be worth the money in the end. The companies are not providing trained workers as they where contracted to. And the number of botched tech support issues getting bumped up or pissed of customers leaving was killing any cost advantage.
This could be a trend. There are still advantages for some businesses where you have a team working in the US then sending the job to india to be worked on in the evening then getting it back to work on in the morning. | |
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JasonWISP
join:2004-06-29 |  Good!
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL | 2,000 NSA Agents ;) Yea, the 2,000 positions they are bringing back are 2,000 NSA agents to listen in better.
In a serious note, GOOD JOB. | |
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major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Stepford, CA
clubs:
1 edit | Too Little Too Late What's next, free frisbees? A tee shirt that reads, My phone line was tapped without a warrant or reasonable cause by AT&T and all I got was this lousy tee shirt made in China.
Way to suck the ass. Throw the masses a bone bringing back a couple jobs to the U.S. and gullible American sheep will worship you and forget all about that little illegal spying operation you were complicit in with the NSA. | |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
| Re: Too Little Too Late ... and the fact that they outsourced/offshored the jobs in the first place.
2000? How many lost their jobs when it was outsourced? 
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Think outside the Fox... Opera | |
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owenhome
keeper of the magic blue smoke
Premium
join:2002-07-13
Bentonville, AR
|  After negotiations my a$$
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Never argue with a fool, people might not know the difference. | |
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44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY
| Re: After negotiations my a$$ said by owenhome :One of the big-wigs at $BC told me they were doing this two years ago when the contracts expired. He said they had soooooooooo many customer complaints about this, and lost soooooooo many customers over it, they were going to bring most (if not all) of it back stateside as soon as the contracts expired. It's no victory, just greed, same as anything else $BC/AT$T has ever done. Makes me wonder what Verizon does for kicks  | |
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orion940
Paralyzed By Confusion
Premium
join:2001-12-23
Windsor, CT
·AT&T Yahoo
1 edit | Thank You For Choosing AT&T The pendulum has started to swing back. Overseas sourcing is a bad idea gone horribly rotten. I think they should go as far as to advertise "Domestic Support". I just hope no one thinks it's family counseling  .
O.
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New avitar may be paid for out of Excise Tax Return. | |
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Dareius
Self proclaimed Premium member
join:2002-11-12
Elmhurst, NY | Pro US employment opportunities Anything that supports more jobs for Americans is great and welcome news. | |
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| Techie714
join:2005-08-02
Anaheim, CA
 ·ViaTalk
| Re: Pro US employment opportunitiessaid by Dareius :Anything that supports more jobs for Americans is great and welcome news. Quoted for TRUTH!
I'm no ATT fanboy but I agree this was a GREAT move by ATT. | |
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GemSnake
Premium
join:2000-10-19
3rd layer
clubs:
| . I just want to throw this out there. 2000 jobs coming back to US is excellent. However, these will be jobs paying under $15/hr in most cases which means you're still looking at script readers rather than skilled techs. The only difference - no accent.
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"In a fight between you and the world, bet on the world." - Franz Kafka | |
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veloslave
Geek For God
Premium
join:2003-07-11
Pleasant Hill, CA
·PHONE POWER
·SONIC.NET
| Did you hear the news??? They had 50 inches of snow in hell today... Skiing (snow boarding is too cool for hell) according to many deceased Pachell/sbc/att board members is fantastic... but it is highly rumored the conditions will not last long.
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Mom was right...I need more FIBER> | |
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Swingerhead
Premium
join:2004-04-06
Richmond, VA | Re: Did you hear the news??? Some companies are bringing the jobs back from overseas and home sourcing, which is fine with me. If I can move out in the boonies, buy a pimp house for 100k and work from home, thats just fine for me. | |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL | Re: Did you hear the news??? That would actually be pretty cool. Where do I sign up? | |
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| | Techie714
join:2005-08-02
Anaheim, CA
·ViaTalk
| said by Swingerhead :Some companies are bringing the jobs back from overseas and home sourcing, which is fine with me. If I can move out in the boonies, buy a pimp house for 100k and work from home, thats just fine for me. Damn you now you know MY master plan!! Thats what I'm working on doing! | |
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icemangoose1
join:2005-06-04
Cleveland, OH
| Whoot! The few times I've had to go thru tech support via 1/2 way around the world, I basically refused, and asked to be transfered to the US (I hate level 1 tech support anyway, I *KNOW* how to reboot my computer  )
Its good to see thing shifting back... | |
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53059959
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone | o_O O_o I hope they give the support jobs to the dumbest most backwoods rednecks they can find.
it would make for funnier reviews | |
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chotty
join:2004-07-12
Birmingham, AL
| Outsourcing? While Outsourcing for phone support clearly sucks, maybe not so with manufacturing.
If your iPod was made in the good old US of A, you'd be paying $600. And you sure as hell would'nt be paying $12.99 for Levis at Walmart... A case of "pick your poison" perhaps... | |
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| phaqu
join:2005-05-26
Marietta, GA
| Re: Outsourcing? quote:
And you sure as hell would'nt be paying $12.99 for Levis at Walmart..
No, but I would gladly pay $40 if they were made here,instead of a country who is/could be our potential enemy.
Not to mention the fact that quality control of some of the outsourced manufacturers is less than acceptable. | |
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DaBavarian
Premium
join:2006-02-22
Saginaw, MI | Re: Outsourcing? | |
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chotty
join:2004-07-12
Birmingham, AL
| Agreed. China is without a doubt our biggest long term enemy. however, you'd be buying a LOT less of everything... which we should ALL be doing anyway. Who is buying all our debt? - Right. China. Not to mention their pirating of US goods. Americans are too used to cheap, overseas-produced goods. The fault is ours. | |
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TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ
 ·Sprint Broadband D..
| I have dealt with AT&T DSL customer support. I can tell you that wherever the gentleman that I talked to was, it wasn't the US. I suspect that it was a country whose name starts with "I".
It was a complete farce. I could not understand him, he could not articulate himself and there was no way in hell he could have found a clue about the subject with both hands, a flashlight and a GPS.
This can only be a net positive for AT&T customers, and I suspect that AT&T was happy to cut the deal, if they didn't already first suggest it. | |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs: | AT&T is dead long live at&t. Remember this is not the AT&T that thought it was a good idea to drop local service and do long distance with the MCI/WordlCom scab companies. All of the scab companies have been eaten by the Babies. Baby knows best. | |
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chotty
join:2004-07-12
Birmingham, AL | Re: AT&T is dead long live at&t. "Cannot" is one word. | |
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Old_Grouch
Don't just sit there silly DO something
Premium
join:2004-05-26
Greenwood, IN
clubs:
·AT&T Midwest
| Old news that at&t trying to take credit for? Before too many people get all gushy about SBCatt's new-found wisdom, you might keep in mind that this is the result of the agreement following the brief work stoppage in 2004 when SBC agreed to work toward bringing off-shore jobs back at the end of existing contracts for the outsource agreements.
This is the result of a process that started over two years ago and not some epiphany that SBCatt just had.
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~Team Discovery~ It's what to do with your PC when you aren't doing anything with your PC. | |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: Old news that at&t trying to take credit for? said by Old_Grouch :Before too many people get all gushy about SBCatt's new-found wisdom, you might keep in mind that this is the result of the agreement following the brief work stoppage in 2004 when SBC agreed to work toward bringing off-shore jobs back at the end of existing contracts for the outsource agreements. This is the result of a process that started over two years ago and not some epiphany that SBCatt just had. What companies are doing the best? It is the companies that have represented employees. If a company is screwing its employees do you think they will do any less to you.
Look at what the scab company Cablevision is doing, secret capping and stealing money. Stealing bandwidth/money go hand in hand.
»Cablevision Pays a Dead Man | |
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AT&T Brings Back 2,000 Outsourced Jobs
