 beaups
join:2003-08-11
Hilliard, OH
| $10 DSL Not only is $10 DSL hard to get, it's not $10.
I signed up online for this about 18 months. Bought the modem, a basic phone line, etc. Then my bill shows up and they bill me $14.99 for the $10 DSL. I short pay $5 and include a letter with my payment and a copy of the online confirmation of the $10 price. next month same thing...+ a late fee for underpaying the previous month. I shortpay again and call them. After talking to at least 5 people they all tell me that my $10 DSL does not exist. I fax them a copy of where I signed up and it clearly showed $9.99 per month. They basically tell me tough, and it doesn't exist. So I cancel.
6 Months later a check shows up for ~$20 from att due to "billing errors".
Idiots. | |
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 | justin9876
join:2006-04-21
Keller, TX
| Re: $10 DSL said by beaups  :Not only is $10 DSL hard to get, it's not $10. Well, I signed up for the $10/month DSL service about 18 months ago, and every month I have been/am billed the correct $10/month for the service. I don't know why you had a problem, but I have not. And it is really a lot faster than I expected, and very reliable, so I am a happy customer, at least for now.
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Justin
Verizon FiOS TV and Internet
Motorola QIP6416 HD DVR
Sony KDL-V40XBR1 | |
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Neyland
join:2003-02-04
USA
| Re: $10 DSL said by justin9876 :-- Justin Verizon FiOS TV and Internet Motorola QIP6416 HD DVR Sony KDL-V40XBR1 Soooo you get that $10 DSL from ATT to help out your FIOS Internet huh.. nice!  | |
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| | | justin9876
join:2006-04-21
Keller, TX
| Re: $10 DSL said by Neyland :said by justin9876 :-- Justin Verizon FiOS TV and Internet Motorola QIP6416 HD DVR Sony KDL-V40XBR1 Soooo you get that $10 DSL from ATT to help out your FIOS Internet huh.. nice! Two different houses, no FiOS available at the lake house.... 
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Justin
Verizon FiOS TV and Internet
Motorola QIP6416 HD DVR
Sony KDL-V40XBR1 | |
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T1 Rocky
join:2002-11-15
Dallas, TX
 ·Time Warner Cable
| Re: $10 DSL Hey Justin -
What was the secret to getting it? Do you have a contact in AT&T or what? Did you just ask the salesman and they hooked you up?
I read this specifically »www.fcc.gov/ATT_FINALMergerCommi···2-28.pdf and it says "not more than $20 per month." So I'm wondering how to pin them down on the $10 price point.
Also - does anyone know if Verizon offers naked dsl and at what price? | |
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cameronsfx
join:2009-01-08
Pensacola, FL
·Cox HSI
 ·magicjack.com
 ·Verizon Wireless B..
 ·AT&T DSL Service
| Re: $10 DSL said by T1 Rocky :Hey Justin - What was the secret to getting it? Do you have a contact in AT&T or what? Did you just ask the salesman and they hooked you up? I read this specifically » www.fcc.gov/ATT_FINALMergerCommi···2-28.pdf and it says "not more than $20 per month." So I'm wondering how to pin them down on the $10 price point. Also - does anyone know if Verizon offers naked dsl and at what price? Call DSL and ask for it. The idiot reps on the Telco side can't sell naked DSL. I got it for my mom and she has phone too but only $9.95 a month for 2 years. Still had to order through DSL sales. | |
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mythology
join:2002-10-16
Seneca, SC
| Cant sign up for Naked DSL When i go to the AT&T website to sign up for DSL. DSL is available at my house as i had it threw Bellsouth a couple years ago. Well, I type in my all info under the DSL with no phone line option and it takes me to another page where i type in the same info. Hit submit and it does a big loop and i have to type my info in again. The process to get a DSL bundle with phone service can be done in like 5 clicks compared to the loop of getting it with no phone line. | |
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| ISurfTooMuch
join:2007-04-23
Tuscaloosa, AL | I ordered it over the phone with no problems at all. Just call in and ask to get DSL Direct. They assign you a dummy phone number, and that becomes your account number, even though there's no voice service. | |
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RRM
@lausd.net
| getting scared now I do have dry loop dsl at 35/month and get this no other taxes. I am weary now to cancel since of this post. I do have issues when calling them since most of the time the account does not show up in the system or I need to be taken to a different department. | |
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T1 Rocky
join:2002-11-15
Dallas, TX | This is Naked DSL? Am I to understand that naked dsl does indeed now exist and is $10 per month? | |
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aguyinaroom
@iauq.com | Maked DSL exist, but it's not $10. The $10 package requires landline service. | |
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jadebangle
Premium
join:2007-05-22
Olathe, KS
·SureWest Internet
·AT&T Yahoo
·Comcast
| Re: This is Naked DSL? said by aguyinaroom :
Maked DSL exist, but it's not $10. The $10 package requires landline service.
Comcast,roadrunner,charter,cox does this too
Not advertised. You have to ask for it under the table | |
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SLD
Premium
join:2002-04-17 | Re: This is Naked DSL? What if you don't have a table? This is $10/mo service we're talking about... | |
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| | FAQFixer
Premium
join:2004-06-28
Powder Springs, GA
| said by T1 Rocky :Am I to understand that naked dsl does indeed now exist and is $10 per month? No. Two different services two different topics. The ability to get naked DSL is different from the abilty to get the $10 768K DSL. Both have with specific conditions to qualify. | |
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K Patterson
Premium,MVM
join:2006-03-12
Columbus, OH | Use the mail The post office is good for something. It's far faster to send a letter by certified mail than to hassle them and yourself. | |
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kylemorris
join:2007-12-14
Richardson, TX | before taxes $10 is before taxes... | |
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| beaups
join:2003-08-11
Hilliard, OH | Yes,
The billed me $14.99 before any other fees. Actually, they billed me $19.99 and then some dumb $5 "credit". At any rate it's probably the weirdest customer service experience I've ever encountered. | |
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hoyleysox
join:2003-11-07
Long Beach, CA
·Time Warner Cable
·Cox HSI
| switched to uverse I recommended a friend order dry loop DSL from AT&T. Install date came and went. She spent hours on the phone. Field techs came, said the problem was in the Central Office and field techs went. They couldn't figure it out for months. She ordered Uverse and it lo and behold, they told her the DSL was plugged into Uverse equipment the whole time. She ordered Uverse and the install went much smoother, but she pays a lot more. | |
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Samus82
Radly
join:2002-01-29
Chicago, IL
clubs: | Re: switched to uverse you cant "Plug" dsl into "uverse equipment" so i donno what that means. | |
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TeatherWind
join:2001-08-21
Euless, TX
 ·AT&T U-Verse
| Re: switched to uverse said by Samus82 :you cant "Plug" dsl into "uverse equipment" so i donno what that means. I had the same issue. They didn't have my copper pair set up for DSL in the CO. They don't tend to keep their CO equip inline with the customers equipment. | |
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| | patcat88
join:2002-04-05
Jamaica, NY
| said by Samus82 :you cant "Plug" dsl into "uverse equipment" so i donno what that means. There was a Uverse DSLAM on the line from the fridge near your house I guess, legacy DSL comes from an older RT, or the CO. AFAIK, some people qualify for Uverse DSL, yet don't for ADSL for the reason above. | |
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| | hoyleysox
join:2003-11-07
Long Beach, CA
·Time Warner Cable
·Cox HSI
| the loop terminated in Uverse equipment at the CO, but there was a DSL modem at the prem.
My conjecture: the [automated] order went to the CO instructing them to plug the cable pair into Uverse equipment. Every time the trouble ticket went to the CO, the tech would close the ticket because the cable was terminated where the order specified. Due to line share regulation, AT&T can't tell itself the problem. Every department thinks they are okay. | |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA
·Sprint Mobile Broa..
| Where's Waldo I think they need to put a bigger sign on the webpage for the visual impaired. | |
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| viper3431
join:2003-04-21
STL, MO
2 edits | Re: Where's Waldo Yeah I immediately saw that when visiting the ATT site too. How can anyone claim they're not advertising it when it's right there on the front page of the DSL section?
Edit: page 3, number 3 of the referenced merger agreement notes the $10 offering, but states nothing about offering it naked for that price was required. | |
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toplevelpot
yes it is, no I don't share
join:2008-04-19
Los Angeles, CA
·AT&T Yahoo
·DSL EXTREME
| Re: Where's Waldo just cause u saw it doesn't mean u get it. I tried to help sum1 get $10 dsl and used the link you have highlighted. Well if att had their ass straight, it would have been a one hour job. That link is trash (well there were extenuating circumstances but then the fault devolves to the att website as a whole, so they still suck ass). | |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| Re: Where's Waldo said by toplevelpot :just cause u saw it doesn't mean u get it. I tried to help sum1 get $10 dsl and used the link you have highlighted. Well if att had their ass straight, it would have been a one hour job. That link is trash (well there were extenuating circumstances but then the fault devolves to the att website as a whole, so they still suck ass). You or the someone you "tried" to help has to "qualify". If you already have service, you can't get the $10 deal.
»www.att.com/gen/general?pid=7681
quote:
$10.00 per month offer is available for customers who:
* Have not subscribed to high-speed Internet service within the past 12 months - This offer is available to new residential high-speed Internet service customers only. Offer available where AT&T offers high-speed Internet service.
* Order service online - This offer is not available by calling AT&T.
* Agree to a 12-month term commitment - An early termination fee of $50.00 will apply to customers who do not complete a 12-month term commitment. Offer available until 12/29/09 after which time the monthly rate will revert to the market price for this speed tier plan.
* Have AT&T home phone service - Rates for local home phone service vary by state and are in addition to this high-speed Internet offer.
* Agree to pay additional charges - Applicable taxes and a shipping and handling fee for customer self-install orders are extra.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
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| | beaups
join:2003-08-11
Hilliard, OH | Very similar to the link I ordered my service from and voila a $15/month bill. | |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County | When I got DSL it was easy to get naked DSL... it was the ONLY form you could get it for 2 years after I got DSL in 2000 at least in my area. | |
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| OptimusADL
join:2000-12-20
USA
| Re: The pink elephant that no one mentions and what I find is Funny you mention that. When I tried to get the rebate for my DSL direct service the online rewards system kept prompting me for a number beginning with zero. Called support and no one knew what I was talking about.
My DSL direct number is a regular 770 area code number. Suffice to say after being transferred around 3 times I was able to get the free modem rebate. | |
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| OptimusADL
join:2000-12-20
USA
1 edit | Re: look here "Have AT&T home phone service - Rates for local home phone service vary by state and are in addition to this high-speed Internet offer."
That is one of the qualifications.
So I have to have overpriced land line service? No thx. | |
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MrHappy316
Wish I had my tank
Premium
join:2003-01-02
Summerville, SC | Like my naked DSL Works good not to expensive, good speed, and not penalized as heavy as cable folks for not bundling. But as others have said I have not had to cancel. | |
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| kremithefrog
join:2008-06-27
Albany, GA
·AT&T Southeast
| Re: Like my naked DSL I have 6mbps direct DSL with AT&T and had absolutely no problems ordering over the phone, it was fairly quick and everything I was told was correct. I was able to get my appointment for a tech bumped up by over a week so everything was ready to go within 4 days of ordering service (would have been quicker if I hadn't needed a tech). | |
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| | jandar
join:2006-01-16
Middleburg, FL
3 edits | Re: Like my naked DSL If you are in the former Bellsouth area (or some of it at least) you do not see that page. Here is what I see.
Now tell me where it says 10$ DSL.
Cheapest on the internet page is 19.95 | |
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AT&T Dry Loop DSL Hard To Find, Get And Cancel
Re: before taxes
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