 | | Question #1 Why do you provide such substandard service at such high prices, while the rest of the world moves ahead of the US? | |
|
 | | | Re: Question #1 said by sonicmerlin:Why do you provide such substandard service at such high prices, while the rest of the world moves ahead of the US? Cause it's not substandard. But the Blog Bitches would love you to think it is. | |
|
| | | | Re: Question #1 It's pretty substandard. When I get 2-3 meg from a 6 meg DSL line, thats substandard. But maybe you like paying for something you don't get....
--
Does Microsoft mean small and squishy? | |
|
| | | | said by itguy05:said by sonicmerlin:Why do you provide such substandard service at such high prices, while the rest of the world moves ahead of the US? Cause it's not substandard. But the Blog Bitches would love you to think it is. Actually - astroturfers like yourselves are the only one with an agenda - in your case an ATT supplied agenda.
More and more of us 'out here' see through BS posts like yours, and laugh at you rather than get bent out of shape over your 'message'. | |
|
| | | | | Re: Question #1 said by EdmundGerber:Actually - astroturfers like yourselves are the only one with an agenda - in your case an ATT supplied agenda. More and more of us 'out here' see through BS posts like yours, and laugh at you rather than get bent out of shape over your 'message'. Actually there is no agenda here. For the wireless stuff I've been a happy camper on AT&T since 2004.
Although I have Verizon for my Internet and TV (FIOS), I don't drink the Verizon Wireless Kool-Aid and think they are the best. They are good and so is AT&T.
I also am looking at moving away from AT&T Wireless because of the iPhone Data Debacle and a 20% Verizon Wireless discount from work. I also do not like the reaction from the CEO E-mail stuff either.
So it's hardly Astroturf. The Blog Bitches tend to blow things way out of proportion - on ALL matters. | |
|
| | | | Reviews:
 ·Verizon FiOS
| Re: Question #1 said by itguy05:said by EdmundGerber:Actually - astroturfers like yourselves are the only one with an agenda - in your case an ATT supplied agenda. More and more of us 'out here' see through BS posts like yours, and laugh at you rather than get bent out of shape over your 'message'. Actually there is no agenda here. For the wireless stuff I've been a happy camper on AT&T since 2004. See many people don't take time to not think about themselves and realize that just because they are getting good service other people may not be.
And yes AT&T does provide very lack luster service in wireless and wireline.
--
20" Imac 2.16mhz Core2Duo 2GB DDR2 ram FOR SALE inquire within. | |
|
| | | | |
| | | | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: Question #1 Um, often time Bloggers are emotional and don't always have the facts, either. It TOTALLY depends on WHO is doing the blogging and who has a reputation for honesty and integrity.
There are MANY people who are clueless, yet amazingly, know how to sign up for a blog to bitch about things.
While Journalism isn't reserved for corporations (never has been) Journalism still remains to a set of rules and standards.. those who chose not to abide by them not only make themselves look a fool, but also tear down the others who DO follow certain standards in the process.. at the same time, those who have no integrity cause mass confusion IF they are getting attention, that is.
Just becuase it's been said by someone doesn't mean it's always true. There are many clueless, emotional people out there who THINK something is wrong, when it's, well, them who is wrong. | |
|
| | | |  toddbs98
join:2000-07-08
North Little Rock, AR | Your the only bitch I see here or maybe your just stupid if you think data services here are better than or even on par with other parts of the world. I suspect its both.
--
Patriots always speak of dying for their country never killing for it. Bertrand Russell
| |
|
| | |  joakoPremium
join:2000-09-07
/dev/null
kudos:5
 ·Comcast
| Just because you have issues with the service does not mean everyone else does.
I had used T-Mobile, Sprint and Nextel and I was never happy with the service. Verizon was ok but they have junk locked down phones. AT&T's service works great, I can use any phone I want, plus vs Verizon I can talk on the phone and surf the web on 3G. Download speeds with $15/month data plan tethered to laptop are 300+ kb/sec I get great signal everywhere I go.
I have AT&T U-verse at home. The TV works great and it is cheaper than comcast. 12mbps internet I can max out no problems. Downloaded CentOS 5.5 torrent today at a constant 1.2 - 1.3 megabytes/second.
How is that substandard service?? In my opinion AT&T offers excellent service. With using the $15 MediaNET on the wireless with my unlocked smartphone that I can tether to my PC, I think it's a phenominal value, same for the U-Verse.... internet + tv is about the same as the Comcast bill for only digital cable. Compare to Verizon where you can only use there locked down phones and there is NO way around their data plan policies like there are with GSM carriers. | |
|
| | |  GeekJediRF is Good For YouPremium
join:2001-06-21
Mukwonago, WI | Says the astroturfer who has the anti-ATT agenda. | |
|
| |  RRedlineRated RPremium
join:2002-05-15
Williamsport, PA | said by itguy05:said by sonicmerlin:Why do you provide such substandard service at such high prices, while the rest of the world moves ahead of the US? Cause it's not substandard. But the Blog Bitches would love you to think it is. Hahaha you again. I wonder how much AT&T pays you to lie about how great their service is in central Pennsylvania?
AT&T was the absolute WORST service I have ever had from any utility. I switched back to Verizon a month ago, and I can FINALLY use my cellphone again without constant dropped calls and horribly slow/non-existent data.
You are in Camp Hill, PA defending AT&T, and I know for a fact that if you were to drive ten minutes in just about any direction, your service would turn to crap compared to Verizon's.
--
One nation, under Zod! | |
|
| | | | said by itguy05:said by sonicmerlin:Why do you provide such substandard service at such high prices, while the rest of the world moves ahead of the US? Cause it's not substandard. But the Blog Bitches would love you to think it is. It's worse than Verizon on my daily commute and when I drive out to visit friends in Eastern PA. Hence, substandard for me. | |
|
| slckusrPremium
join:2003-03-17
Maumee, OH
kudos:1 | i do agree somewhat. the future is the internet and the speed/latency provided.
ATT landline areas are being held back by the bottom line, while we see greater speeds being given on the coasts. | |
|
|  cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5 | Because we can. And you have little choice.
- AT&T Customer Service | |
|
|
| |
 statestress magnetPremium,Mod
join:2002-02-08
Purgatory
kudos:6 | But just give us a moment.. To change his email address from the one that's been posted all over the web. | |
|
|  HarddriveProud American and Infidel since 1968.Premium
join:2000-09-20
Phone Room
kudos:2
·Comcast
| Re: But just give us a moment.. he'll have two email accounts now. the one that everyone now knows about, that is checked/filtered by his administrative assistant's assistant. and now his new one that is checked/filtered by his administrative assistant.
but then there is his private yahoo email address that his wife, kids, mistress, lobbyists, Senators & Congressmen use to get in touch with him on his iPhone.
--
I've come here to chew bubblegum and kick ass and i'm all outta bubblegum. | |
|
| |  morboComplete Your Transaction
join:2002-01-22
00000 | Re: But just give us a moment.. said by Harddrive:but then there is his private yahoo email address that his wife, kids, mistress, lobbyists, Senators & Congressmen use to get in touch with him on his iPhone. you mean horny4screwingCustomers@yahoo.com? We know about that one... | |
|
| | |  DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Re: But just give us a moment.. LOL
quick someone find his yahoo address | |
|
| | |
| | | DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Re: But just give us a moment.. I bet he has a mini-company just for himself and that comp likely has a AD infrastructure seprate from AT&T | |
|
| | |  dib22
join:2002-01-27
Kansas City, MO
kudos:2 | you don't remember the powerhouse that sbc/yahoo was? 
looks like it has turned into att/yahoo »att.my.yahoo.com/ | |
|
| | | |
|
| | Here is what happened.... Guy emails CEO twice. Someone high up gets very irritated that a customer has the gall to email the CEO. Higherup tell peon Brent to tell this moron (aka customer) never to email again and issue the Cease and Desist legalese line. Brent dutifully does as he is told. Customer posts recording on blog. Blog goes viral. Another peon at ATT brings this to the attention of someone higher up. Senior VP Lori is assigned to do damage control while HR is writing up Brent for doing "as he was told" by another senior VP.
Yeah, that's par for the course. Peon Brent will lose his job not because he did what he was told to do but because he was caught. | |
|
| HarddriveProud American and Infidel since 1968.Premium
join:2000-09-20
Phone Room
kudos:2 Reviews:
·Comcast
| Re: Here is what happened.... don't you know that's how upper/middle management does things these days. there are too many people out there that will walk in and be an automatic 'yes sir, right away sir'. you will fall on your sword for the overall good of the company and sign a non-disclosure agreement about it.
--
I've come here to chew bubblegum and kick ass and i'm all outta bubblegum. | |
|
|
AVonGaussPremium
join:2007-11-01
Boynton Beach, FL | Karl... Karl, this is the second time, I'm afraid I'm going to need your official postal mail address. | |
|
|  BabyBearKeep wise ...with Nite-Owl
join:2007-01-11 | Re: Karl... Karl's not a/the CEO.
Unless he's secretly the Karl from Karl's Jr.!??  | |
|
|
|
approval from:
IPPlanMan 
AVD
zed260
catseyenu
thumbs down from:
AVD
| Re: The CEO is filtered... Well, I'll try to explain how this works from experience of working with AT&T. Back in the Cingular days, everyone had an address of "firstname.lastname@cingular.com". However, with the AT&T branding you have landline, wireless, etc, using the same domain now. So, for the most part, it's still "firstname.lastname@att.com", but aliases are assigned as well. Usually it's the first and last name initial, followed by the CUID/ATTUID of that employee. However in Randall's situation, randall.stephenson@att.com is bound to be figured out based on people picking up on how they have their e-mail addresses setup, so that automatically goes to the Executive Response team. None of these emails ever are seen by him. The one with the first initial and last initial followed by his CUID/ATTUID is what is actually used by him personally, I believe.
I recognized the voice right away from the audio clip. This would be the work of Brentt Helland with AT&T Executive Relations. If you'd like to harass/bug him, his direct line is 952-832-7753, and/or brentt.helland@att.com. He's just an office busy body, so I imagine he more than likely got canned as a result of all this unnecessary bad publicity due to his comments. When I read over the email's that were sent, I saw nothing wrong. Brentt probably got his panties in a wad over the comment made about the AT&T Executive Response employees (which would be true). Brentt is pretty unknowledgeable. | |
|
| | Reviews:
·Charter
 ·Virgin Mobile Br..
·Millenicom
 ·HughesNet Satell..
 ·ooma
| Re: The CEO is filtered... I had a round with DISH network about some issues.
Of course, ceo@dishnetworks.com is a valid email address, but it goes to the "executive team"...Who are basically useless and only provide you with more b/s.
Namely, a lady named Gina Ashcroft.
Only til I wrote the Atty General for the State of Colorado, did I get a "real" phone call and email from the "CEO's" office.
so, its a matter of how much b/s you wanna put up with until you actually DO reach the top?
said by ATTAnon :
Well, I'll try to explain how this works from experience of working with AT&T. Back in the Cingular days, everyone had an address of "firstname.lastname@cingular.com". However, with the AT&T branding you have landline, wireless, etc, using the same domain now. So, for the most part, it's still "firstname.lastname@att.com", but aliases are assigned as well. Usually it's the first and last name initial, followed by the CUID/ATTUID of that employee. However in Randall's situation, randall.stephenson@att.com is bound to be figured out based on people picking up on how they have their e-mail addresses setup, so that automatically goes to the Executive Response team. None of these emails ever are seen by him. The one with the first initial and last initial followed by his CUID/ATTUID is what is actually used by him personally, I believe.
I recognized the voice right away from the audio clip. This would be the work of Brentt Helland with AT&T Executive Relations. If you'd like to harass/bug him, his direct line is 952-832-7753, and/or brentt.helland@att.com. He's just an office busy body, so I imagine he more than likely got canned as a result of all this unnecessary bad publicity due to his comments. When I read over the email's that were sent, I saw nothing wrong. Brentt probably got his panties in a wad over the comment made about the AT&T Executive Response employees (which would be true). Brentt is pretty unknowledgeable.
| |
|
| |  CoronaIt's cool, I'm takin it backPremium
join:2000-03-14
Dallas, TX
·AT&T U-Verse
| said by ATTAnon :
I recognized the voice right away from the audio clip. This would be the work of Brentt Helland with AT&T Executive Relations. If you'd like to harass/bug him, his direct line is 952-832-7753, and/or brentt.helland@att.com. He's just an office busy body, so I imagine he more than likely got canned as a result of all this unnecessary bad publicity due to his comments.
this accomplishes nothing. He was doing what he was told.
--
"To be sincere, you don't have to know anything, you just say whatever makes you feel good and spin and smug circles in your tiny fucked up little head, happy as long as you're true to yourself. In other words, Sincerity is bullshit!" -Penn Jillette | |
|
BarneyBadAssBadasses Fight For FreedomPremium
join:2004-05-07
00001 | I wrote to him And I received all kinds of calls almost immediately from "Executives" wanting to keep my business.
Seems I had one specific requirement about how my data was displayed when dialing and they couldn't get it straight at the bottom. Then they ran me around in circles for a while.
What the folks at the bottom didn't know was I was taking notes of date; time; person's name; gist of conversations; things promised.
After 3 months, I sent off an email directly to the CEO, along with my detailed notes and miraculously within 72 hours my problems were resolved!
So either he or his office got kudos from me. Of course, I haven't a clue if the folks at the bottom got spanked for being such idiots.
--
---Barney | |
|
| | | Re: I wrote to him Too bad the CEO's don't have to endure what they put their customers through. My entire family has left AT&T/SBC/Cingular and moved on to other competitors. Even my 80 year old mother left "Bell" for the cable company. When she has a question about her service or bill it's a 5 minute drive to the cable company office where someone is nearly always available to assist her immediately. AT&T/SBC on the other hand was a phone call to an 800 number somewhere out of state, pressing 1 for this, 2 for that, etc. and being in que for 30+ minutes before reaching a "real" person who couldn't help and being transferred 3-4 times to the "correct" department.
AT&T/SBC/Cingular is big enough they don't have to worry about competition. They do a fantastic job of driving customers away with their poor service. | |
|
Reviews:
 ·AerioConnect Hos..
 ·SONIC.NET
·AT&T U-Verse
| "forwarding order expired". I'm a prepaid AT&T wireless customer, and learned that prepaid customers are not allowed to submit coverage complaints by phone. We have to mail them on paper. So I did.
The mail came back from the post office "forwarding order expired".
I think that pretty much sums it up. | |
|
|  DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:70
·AT&T Southwest
·DIRECTV
·AT&T Midwest
·Google Voice
| Re: "forwarding order expired". said by brycenesbitt:I'm a prepaid AT&T wireless customer, and learned that prepaid customers are not allowed to submit coverage complaints by phone. We have to mail them on paper. So I did. The mail came back from the post office " forwarding order expired". I think that pretty much sums it up. Acutally if you want I have a topic button for the direct forum to track these. Just post it in there... I do need some basic questions answered though. | |
|
nonymousPremium
join:2003-09-08
Glendale, AZ | As customers in the US are job is to send in large checks The companies responsibility is too cash them. No need for customer service as everyone in America has tons of disposable cash and multiple cell accounts just in case. | |
|
McRat
join:2009-09-09
Corona, CA | Not really "news", AT&T has very bad customer service. It routinely takes over an hour to get technical assistance from AT&T in our area. It took 2hr 11min? a month ago to change one of our contracts.
Out of all the vendors for various products and services I use today, AT&T is just about dead last in customer service. And that list includes some pretty bad players.
What is really odd, is that Apple uses them, and Apple has one of the best systems. I guess it's not contagious. | |
|
WhatNowPremium
join:2009-05-06
Charlotte, NC | morale The employees at the bottom are treated just like that customer. It's like being a Private in the Army with a bad chain of command command in your Sargent and the Generals at the top. Everything is spreadsheet management with a stopwatch. If you try to do it right the numbers kill you. The morale is at rock bottom for any employee that has any integrity. | |
|
|  CanezoidWe are the Corps
join:2001-02-16
Powder Springs, GA
·AT&T U-Verse
| Re: morale said by WhatNow:The employees at the bottom are treated just like that customer. It's like being a Private in the Army with a bad chain of command command in your Sargent and the Generals at the top. Everything is spreadsheet management with a stopwatch. If you try to do it right the numbers kill you. The morale is at rock bottom for any employee that has any integrity. That's the plain truth. | |
|
|
| MadtownPremium
join:2008-04-26
Madera, CA | Re: You know what kills me karl. said by David:I just did a minorly small google test. If I search for randall's e-mail address the rs2982@att.com I got 4,530 results. If I put in rs2982@att.com 2010 in addition to the address I get 713. Now here's my results* see note below): helprequest@sbcglobal.net (my customer mailbox- explained below) via google: 178,000 hits helprequest@sbcglobal.net 2010 via google: 84,000 Note explained: I don't use my corporate one for customer issues cause it's just too easy to get customer issues lost in the shuffle. Plus I don't have to subject the corporate firewall to viruses that some people carry on their machines. And for the record.... yes... I do read mine! You do a very good job in the Direct forum, maybe you should be CEO instead, that way everyone will have a much better service. Too bad we as customers can't vote for who we think should be CEO. | |
|
 extreme50Formerly TwoKDialupPremium
join:2002-06-07
Coloma, MI | Unlimited Local Calling Hi everyone,
I'm the CEO of my homestead. Back in November 2007, I switched from AT&T to Comcast Digital Voice. (AT&T doesn't offer DSL at my address so the POTS line had to go.) Ever since, AT&T has been sending me offers every other month or so to switch back to their unlimited local calling phone service.
As a busy CEO, I can understand how frustrating unwanted mail messages can be. Every day, my executive response team (wife and dog) feed the amazing offers that fill our mail box into the shredder. What a waste of trees! Ugh! 
I've attached a scan of the latest Unlimited Local Calling offer for the rest of you to enjoy.
--
Comcast has spoiled me rotten! | |
|
| | | Re: Unlimited Local Calling WHy give them free advertising? | |
|
|
|
Saw this coming
