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AT&T Fiber Cut Impacts Silicon Valley
Wireless and DSL customers from multiple carriers impacted...
The San Francisco Chronicle reports that a cut fiber line in California has resulted in a fairly significant outage for landline and wireless customers in Santa Clara, Santa Cruz and San Benito counties. AT&T has confirmed the outage via Twitter, saying they have crews on the scene with more detail forthcoming. The outage is impacting not only AT&T customers, but wireless and DSL customers with Verizon, Sprint and other competitors such as Sonic.net, which also offered a tweet on the outage.

Update: It appears that "sabotage" may have been responsible for the outage.

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jt7

@comcast.net

services are out

att and verizon service are not working in morgan hill or gilory cali. internet home phone and cell phone not workign at all for hours.

Greg_Z
Premium
join:2001-08-08
Springfield, IL

Re: services are out

That would be because someone cut a Fiber line as the story states. "The outage is impacting not only AT&T customers, but wireless and DSL customers with Verizon and other competitors such as Sonic.net, which also offered a tweet on the outage."

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5
More info here:
»www.ksbw.com/news/19136456/detail.html
c4junk
Premium
join:2004-05-08
Orlando, FL
I wonder what happened to diverse fiber routes and ring switch on the mux's, I think there is more to the story than we will ever know.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY

Re: services are out

said by c4junk:

I wonder what happened to diverse fiber routes and ring switch on the mux's, I think there is more to the story than we will ever know.
Many more rings are collapsed than they want you to know! While they still might be 'protected', one cut and everyone is out of luck.
--
When you can't make them see the light, make them feel the heat.
-Ronald Reagan-


elbm

join:2000-08-03
Reisterstown, MD

1 edit
Diversity usually follows these kind outages. As another poster said most rings are collapsed rings e.g. all 4 fibers under one sheath. Gives the carriers some redundancy but no diversity.

Diverse entrance/route/pop/co builds are very expensive and end users (not individual users-- wireless providers, isps, big business...) often don't realize how vulnerable they are until a failure happens. I have spent the last several years on diversity projects for wireless carriers, large brokerage firms, back haul providers-- all of which are reacting to major outages because of fiber failures.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY

Re: services are out

said by elbm:

Diversity usually follows these kind outages. As another poster said most rings are collapsed rings e.g. all 4 fibers under one sheath. Gives the carriers some redundancy but no diversity.

Diverse entrance/route/pop/co builds are very expensive and end users (not individual users-- wireless providers, isps, big business...) often don't realize how vulnerable they are until a failure happens. I have spent the last several years on diversity projects for wireless carriers, large brokerage firms, back haul providers-- all of which are reacting to major outages because of fiber failures.
Thats absolutely correct. I think many people would be shocked to know that there are a lot of tier 1 backbone links that are 4 fiber unprotected between cities. You cut those links and a lot of people are SOL....
--
When you can't make them see the light, make them feel the heat.
-Ronald Reagan-


pende_tim
Premium
join:2004-01-04
Andover, NJ

Back Hoe 1 / Fiber 0

Backhoe wins again.

ninjatutle
Premium

join:2006-01-02
San Ramon, CA

Re: Back Hoe 1 / Fiber 0

He was lucky it was just fibre. One time I saw a guy hit a water main. I don't know what the heck they were digging for but there was a layer of rocks in the ditch as well. Rocks went shooting up then rained back down. Those guys had to make a run for it. Finally the guy in the back hoe covered the burst with the bucket and water didn't shoot up as much.

They should add some voltage to these fibre lines. When anyone breaks one, they'll get a nice shock and won't do that again.

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5

Re: Back Hoe 1 / Fiber 0

said by ninjatutle:

They should add some voltage to these fibre lines. When anyone breaks one, they'll get a nice shock and won't do that again.
Nice solution. The utility mis-marks the location of lines and you want the 3rd party backhoe operator to be killed.
--
My BLOG .. .. Internet News .. .. My Web Page

no_one

@PHNX.QWEST.NET

Re: Back Hoe 1 / Fiber 0

said by Linklist:

said by ninjatutle:

They should add some voltage to these fibre lines. When anyone breaks one, they'll get a nice shock and won't do that again.
Nice solution. The utility mis-marks the location of lines and you want the 3rd party backhoe operator to be killed.
Depends on what you do after hitting it. If touch backhoe while getting off and it is still energized could be a problem.

However a backhoe will usually just have a quick flash boom since the bucket is metal and shorts and blows the fuse on the electric. May get a tooth or two fried off the bucket but the operator will most likely be fine. Except for a scare. Now when you get to the way higher voltages then may be a problem. Some places put oil cooled 50,000 plus lines in the ground as mains.

Now of course there are those nice relays that sometimes try to automatically put the power back on. The boom and off again. So always assume it is still live or can become live again until the power company shows up.

pende_tim
Premium
join:2004-01-04
Andover, NJ
Reviews:
·ProLog
·Verizon Online DSL
·voip.ms

Re: Back Hoe 1 / Fiber 0

Most primary power distribution systems will to reclose 3 times before giving up on a fault.

That can throw a tree branch off the lines or clear light metal, like a balloon.

Tim
--
The difference between genius and stupidity is that genius has its limits.

ninjatutle
Premium

join:2006-01-02
San Ramon, CA
A little voltage will never hurt anyone.

»www.youtube.com/watch?v=3ZRbrC1f···=related

fifty nine

join:2002-09-25
Sussex, NJ
kudos:2
said by ninjatutle:

He was lucky it was just fibre. One time I saw a guy hit a water main.
Even a water main is nothing. Try hitting a gas main.

birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
kudos:8

Re: Back Hoe 1 / Fiber 0

said by fifty nine:

Even a water main is nothing. Try hitting a gas main.
A low pressure gas main is hazardous enough. But before you break the ground, locate the high pressure gas main.

»www.eastforkfire.org/Training/GasMain.html

Frank
is chilling
Premium
join:2000-11-03
somewhere
said by fifty nine:

said by ninjatutle:

He was lucky it was just fibre. One time I saw a guy hit a water main.
Even a water main is nothing. Try hitting a gas main.
gas main is nothing, try hitting a sewer main.... you'll wind up having a real crappy day
--
At first I thought everyone on the highway was drunk but then I realized I was driving in Florida

Greenone

@verizon.com
said by ninjatutle:

He was lucky it was just fibre. One time I saw a guy hit a water main. I don't know what the heck they were digging for but there was a layer of rocks in the ditch as well. Rocks went shooting up then rained back down. Those guys had to make a run for it. Finally the guy in the back hoe covered the burst with the bucket and water didn't shoot up as much.

They should add some voltage to these fibre lines. When anyone breaks one, they'll get a nice shock and won't do that again.
That sounds great except fiber doesnt transmit electricity. It only sends a beam of light.

ninjatutle
Premium

join:2006-01-02
San Ramon, CA

Re: Back Hoe 1 / Fiber 0

I didn't know that it didnt' transmit electricity. But I was implying they piggyback a small cable to fibre cable

I thought that part would have been obvious mr anonburge.

SLD
Premium
join:2002-04-17
San Francisco, CA
I bet they were pirates!

GemSnake
Premium
join:2000-10-19
3rd layer
said by pende_tim:

Backhoe wins again.
At 2am? Possible but unlikely.
--
"In a fight between you and the world, bet on the world." - Franz Kafka

pende_tim
Premium
join:2004-01-04
Andover, NJ

Re: Back Hoe 1 / Fiber 0

They do a LOT of road work here in NJ at night. Less traffic. Safer for the workers and less traffic jams.

Tim
--
The difference between genius and stupidity is that genius has its limits.

N10Cities
Premium
join:2002-05-07
Lavaca, AR
Reviews:
·World Lynx
·Cox HSI
said by pende_tim:

Backhoe wins again.
No backhoe involved....someone climbed down the manhole and INTENTIONALLY cut the cables according to Mercury News....

NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:9
Reviews:
·SONIC.NET
·Pacific Bell - SBC

1 edit
Except that the reports are that the fiber was accessed in subterranean communication vaults, accessed through manholes. One in San Carlos, California, and the other in San José, California. I know the S.J. intersection; not a very heavily traveled route at 0200 hrs. on most days.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
Test99
Premium
join:2003-04-24
San Jose, CA
kudos:1

Everything Is OK Here

When I woke up this morning my computer had lost its Internet connection. Disabling and re-enabling the local network connection fixed it. Don't know if that was related.

No problems with DSLExtreme and T-Mobile now.

Sprint

@comcast.net

sprint is out as well

SPRINT is out as well.
cghh

join:2001-01-15
Milpitas, CA

1 edit

Not a backhoe

The press is reporting that this appears to be sabotage, not an errant backhoe, since a manhole cover was removed and the fiber cut. And they knew exactly what to cut.
Austinloop

join:2001-08-19
Austin, TX
kudos:1

Re: Not a backhoe

If true, I hope the individual was alone and doesn't talk about it. There could be a significant reward.

quarkmachine

join:2003-02-12
Derby, KS
said by cghh:

The press is reporting that this appears to be sabotage, not an errant backhoe, since a manhole cover was removed and the fiber cut. And they knew exactly what to cut.
If that's true, this could be related to the CWA-AT&T bargaining going on right now. We always seem to get a few of these dumbasses who think sabotaging company assets will "help the cause". Last contract some people entered a garage in Michigan (i think) and played demolition derby with all the company vehicles.

If someone intentionally cut that fiber they could be facing federal prison... not to bright.
--
"Hard work often pays off after time, but laziness always pays off now."
Austinloop

join:2001-08-19
Austin, TX
kudos:1

Re: Not a backhoe

I believe that it was Chicago where the demolition derby occurred.
Lazlow

join:2006-08-07
Saint Louis, MO

Re: Not a backhoe

Being that a lot of security is run over the phone with backup over cell (cell service was also effected by this), one has to wonder if this might not be robbery related.
Austinloop

join:2001-08-19
Austin, TX
kudos:1
Reviews:
·AT&T U-Verse

Re: Not a backhoe

It would have to be an extremely astute robber to do it this way. The robber would have to know which cable protected his target and whether it was copper or fiber fed and have the knowledge of any diverse ring applications. In short, I doubt the robbery theory since the damage was in a manhole and the robber would have had to have knowledge which sheath held both the protection circuit, as well as the cell sites for the entire area.

David
Now accepting new patients
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:78

Re: Not a backhoe

My guess is copper thieves.

toplevelpot
Unlucky in women and cards

join:2008-04-19
Los Angeles, CA

msnbc says CWA denies involvement

»www.msnbc.msn.com/id/30139776/

KentheSoldier

@twtelecom.net

AT&T Fiber Cut - Saboutage

All, in case you were not aware, AT&T is going through contract negotiations with the Communications Workers of America. Here is a post at the CWA Website. I think it most likely is the saboutage of an overly active CWA member. So, the question is "Is it terrorism?" This is a definition, "The unlawful use or threatened use of force or violence by a person or an organized group against people or property with the intention of intimidating or coercing societies or governments, often for ideological or political reasons." So, decide for yourselves.

AT&T "Legacy T" Bargaining Report #25
April 9, 2009

During the last two days, the Union has been questioning the Company on every change in every Article in the "final" proposal the Company dumped on the bargaining table at 2:30 a.m. Sunday (after the Contract expired). This has been a very lengthy process as the Company scrambles to try to justify their unjustifiable proposals.

We have also been slamming them on why they rejected Union proposals that were still being discussed on the final day. From our demand to stop forced overtime for our members in Article 36 to our comprehensive proposal to bring Articles 45 and 46 into line with the rest of the Contract, the Company mindlessly repeats over and over, "We don't want to increase our costs"; "We don't want to limit our flexibility." While they demand "consistency" in the agreement when it takes our rights and benefits away from us, they NEVER want consistency when it means our members will see improvements. We also hammered away at the Company attack on job security in Article 43, where they are attempting to take away our watermark of jobs and the language that requires them to replace full-time contractors with regular full-time employees.

A good part of yesterday was spent going over their health care proposal, which we will continue today.

We agreed to recess for the weekend. The next report will be on Monday.

For those of you working this weekend, remember – NO BUSINESS AS USUAL

Ben
Premium
join:2007-06-17
Glen Carbon, IL

Redundant Connections?

This is what I'm wondering about.

Why wasn't there any redundancy?

Darkflight
4G Stitch626

join:2001-03-03
Rowland Heights, CA

Re: Redundant Connections?

Someone with some knowledge of the fiber infrastructure in the area must have know that the line handles a significant amount of traffic that didn't have redundancy. Usually redundancy works from city to city but within city, some areas due to existing infrastruture, there may be only on way for wiring to go in or out...
wierdo

join:2001-02-16
Tulsa, OK

Re: Redundant Connections?

There's not nearly as much redundancy as you think there is. Additionally, in many areas, the fiber is easy to identify by the call before you dig signs running along its path.
--
It's wierdo, not weirdo. Yes, I know that's not the 'proper' spelling of the similar english language word.

CWAMEMBER

@comcast.net

fiber cut

I'm a CWA member and believe me, only a nut would do this. We would never condone such a thing and hope that whomever did it gets caught and punished. I work in fiber optic protection and we take an ownership attitude in our route as well as pride ourselves in keeping the fiber from being cut.

Of course it could be just some vandals that are using the negotiations as an excuse to create some damage.

In fact it could be someone who wants it to look like a CWA member.
Thumper999

calvoiper

join:2003-03-31
Belvedere Tiburon, CA

Re: fiber cut

Who but a CWA member would know where and which cables to cut?
--
VoIP--the death knell of remaining voice monopolies!

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5

Re: fiber cut

said by calvoiper:

Who but a CWA member would know where and which cables to cut?
Potential terrorist walk thru for more widespread damage planned against US infrastructure?

There are a few dozen choke points in the fiber backbones in the US that are only marginally protected. Those knowing where they are(and many people in the industry and also large national customers know that info) could wreak havoc on the internet and also landline phone systems in the US.

So I wouldn't jump to the conclusion that was just pure vandalism.
--
My BLOG .. .. Internet News .. .. My Web Page

mattmonaco

@covad.net
I live in the affected area about 20 miles south of where the cable was cut. With a little knowledge of how the phone system works it's VERY clear in this area that the telecom cables are by the railroad tracks. They follow them from San Jose all the way to Gilroy (about 30 miles.)

I'm not speculating on who did it or why, but i just want to put it out there that it wouldn't take a knowledgeable employee to cut the right line to knock out a bunch of customers. I am a little shocked that there was no redundancy though.
said by calvoiper:

Who but a CWA member would know where and which cables to cut?
A Manager that thinks that they are above the law as most who work at AT&T. Anyone that would do something like this at a time like this is "nuts" to me that would only piss the company off more

David
Now accepting new patients
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:78
Reviews:
·DIRECTV
·AT&T Midwest
·magicjack.com
·Google Voice
·AT&T Southwest

.

From the way this video looks, looks like someone went "cutting" looking for copper. It's a pretty clean cut, from what I have seen it's more than one.

Guy holds the end of the cable right up.

»cbs5.com/video/?id=48654@kpix.dayport.com

My guess is someone was looking for copper.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
Austinloop

join:2001-08-19
Austin, TX
kudos:1
Reviews:
·AT&T U-Verse

Re: .

Well, David, if the guy was looking for copper, he sure wasn't the sharpest knife in the drawer. I noticed a couple of good sized copper cables on each side of the manhole entrance. One, in a waffle case which will leak air pressure like a big dog, given half a chance, my knowledge of waffle cases comes for being involved with cable repair for 20 years or so.
OBT

join:2003-02-15
Cleveland, OH

Re: .

Waffle cases leak?That's stupid.No more than armadillos or hard cases
wev567

join:2006-02-25
Pittsburgh, PA
said by David:

My guess is someone was looking for copper.
Doubt it. A lot of copper cables are difficult, almost impossible, to pull out of those ducts and you'd have to know where the other man hole is to cut off that end to even consider it.
Austinloop

join:2001-08-19
Austin, TX
kudos:1

Re: .

Your average copper is not the sharpest knife in the drawer, so nothing they do would surprise me.

atuarre
Here come the drums
Premium
join:2004-02-14
College Station, TX

RE

Has this been repaired; do we know yet?

KingDeDeDe

join:2008-07-07

Re: RE

Well, I can safely say that down here in lower Santa Cruz Co. service has apparently been restored (since around 7:30pm). My Verizon service is up as well as my AT&T DSL line (which was also down). I don't know about other parts of the affected areas though.

SoJo
I'll Sleep when I am Dead
Premium
join:2002-05-07
Gilroy, CA

Inside Job

This is an inside Job if there ever was one. The perps that did this knew what cables to cut to take out the service they did.

The scary part in all of this is Emergency Services in South Santa Clara (911) are affected by this.

The other impact of this is anyone trying to make a purchase with an ATM or Credit Card can't.

If hope this is not tied to the contract talks that are going on between the Union and AT&T. If it is the Union lost a lot of sympathy from the people.
--
"Over? Did you say "over"? Nothing is over until we decide it is! Was it over when the Germans bombed Pearl Harbor? Hell no!"- Bluto- Animal House

See 6 replies to this post

phxmark
What Country Are We Living In?

join:2000-12-27
Glendale, AZ

Is it fixed yet?

Having trouble accessing Hotmail tonight. Is this cause?

OPT 777

@clearwire-dns.net

Re: Is it fixed yet?

said by phxmark:

Having trouble accessing Hotmail tonight. Is this cause?
said by phxmark:

Having trouble accessing Hotmail tonight. Is this cause?
My whole take on this is: as a lot of you wrote, it took someone with knowlege to create the catastrophy that happened, who better to know is AT&T itself... It would help them win sympathy from John Q public, Against CWA... Notice the reward went to $250,000.. As reported today that is the largest reward AT&T has ever offered... They sure have gotten a lot of FREE publicity out of this event... And a lot of Pissed off Scared people in the South Bay... Making people believe that they need At&t... And it makes it very easy to jump to conclusions! After all what did it cost them extra? All the Lineman,C Splicers, are on the payrole 40 hours a week anyway...Some usage over those cables and whatever footage of fiber to replace, which is NOT all that expensive, and they have stock on hand anyway.. I Think this was a very good attempt from Att management to have the public jump to conclusions and put blame on CWA....

Patriot

@embarqhsd.net

Re: Is it fixed yet?

After AT&T's shameless and illegal wiretapping of most Internet and voice traffic and spending 1.5 million to bribe congress to give them immunity for their criminal actions I don't trust ANYTHING said by AT&T.

Until FULL discloser of AT&T's illegal activities and criminal prosecution of all involved parties is commenced I wouldn't lift a finger to help AT&T even for $250,000.00

My conscience is worth more than that.


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