  morbo Complete Your Transaction
join:2002-01-22 00000 clubs: | using CallVantage for voip? there's your problem... I have to say that using CallVantage by AT&T instead of one of the numerous other voip options is a big part of your problem. I'd recommend trying another provider.... | |
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 |  |   morbo Complete Your Transaction
join:2002-01-22 00000 clubs: | Re: using CallVantage for voip? there's your problem... I'm trying to drop my pots line because of all the fees.
I'm using a pay as you go voip provider. No unfees. e911 is available for 1.50/month if I want it. | |
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 |  |  |   Skeedatl Ah, push it - push it real good Premium join:2007-12-26 The Cloud | Re: using CallVantage for voip? there's your problem... Which provider do you have that offers 9-1-1 as an option? It's mandatory with my provider (Viatalk) and I don't need it. With the problems with Viatalk I'm looking to switch. | |
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 |  |  |  |   en102 Canadian, eh?
join:2001-01-26 Valencia, CA | Re: using CallVantage for voip? there's your problem... What about Skypeout ? I paid $16/year for unlimited service. -- Canada = Hollywood North | |
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 |  |  |  |  |   Skeedatl Ah, push it - push it real good Premium join:2007-12-26 The Cloud | Re: using CallVantage for voip? there's your problem... Thanks. Rather than derail morbos thread, I'll take it to the VOIP forum. | |
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 |  |  |  |  |  dcurrey
join:2004-06-29
·ViaTalk
edit: January 14th, @04:43PM
| Re: using CallVantage for voip? there's your problem... Doesn't that violate the FCC order. All voip lines are supposed to have nomadic 911 standard.
Edit: doesn't mention nomadic 911 but clearly implies e911. Name number and address info must be transmitted.
»www.fcc.gov/cgb/consumerfacts/voip911.html | |
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 |  |  |  |  |  |   morbo Complete Your Transaction
join:2002-01-22 00000 clubs: | Re: using CallVantage for voip? there's your problem... name and number are transmitted | |
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 |  |  DMS1
join:2005-04-06 Carrollton, TX
| I can accept the 911 fees since they are for a service that is now mandated and which wasn't when most VOIP providers defined their pricing models. However, AT&T states: "This fee helps AT&T recover costs associated with providing state-to-state and international long distance service ..." which means that they are charging this new fee to cover the costs of the core service that they exist to provide. This is just a price increase by any other name. | |
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 |  |  |  xsiddalx
join:2005-03-11 Chicago, IL
·AT&T Yahoo
·AT&T DSL Service
| Re: using CallVantage for voip? there's your problem... said by DMS1 :I can accept the 911 fees since they are for a service that is now mandated and which wasn't when most VOIP providers defined their pricing models. However, AT&T states: "This fee helps AT&T recover costs associated with providing state-to-state and international long distance service ..." which means that they are charging this new fee to cover the costs of the core service that they exist to provide. This is just a price increase by any other name. Amen!
Sounds silly, yet this is the "new ATT". | |
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 |  jayperkins
join:2001-05-19 Brookhaven, MS
| Broadvoice does this too! The "BYOB $5.95 Month Plan" is over $11.00 with addons like the $2.50 regulatory recovery fee. I switched to Broadvoice from Vonage for the better pricing only to find they are MORE expensive after the thinly disclosed "fees" that are not included in the advertising. | |
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 |   en102 Canadian, eh?
join:2001-01-26 Valencia, CA
·RoadRunner Cable
·DSL EXTREME
·DSL EXTREME
| Re: FTC needs to crack down All of these companies are attempting to charge a 'fee' for many items that they either
A) Do not control directly (FUSF, e911, surcharges) and vary by locality - this ensures that corp doesn't have to change fee structure based on outside influence. B) Want to obscure the cost of service. Eg. with Cable, analog TV in many areas are more expensive than digital... but wait, with digital there's a 'STB' fee, an 'STB programming fee', shipping fees, and of course, the 'remote rental' fee. -- Canada = Hollywood North | |
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 |   KrK Heavy Artillery For The Little Guy Premium join:2000-01-17 Tulsa, OK | Bingo. False advertising, and useful for misleading and bogus comparisons.
$19.95 a month*
* Plus taxes, surcharges, fees, CEO bonus, slush fund, Bribes, Country Club Golf-cart rental recovery fee, yadda yadda yadda | |
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 |   SRFireside
join:2001-01-19 Houston, TX | Re: Voicepulse... Been using VoicePulse for years. Not a single hike in fees. Don't know why everybody clamors for the incumbent phone and cable company services. It's their dime I guess. | |
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 |  kaila
join:2000-10-11 Lincolnshire, IL clubs: 
| I've used their VoicePulse Connect service for over a year now. It's pay-as-you-go with domestic rates are typically .6~1 cent per minute and no additional fees whatsoever. I average 2,000 outgoing minutes per month which translates to $15~17 in monthly usage charges. | |
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 |  xsiddalx
join:2005-03-11 Chicago, IL
·AT&T Yahoo
·AT&T DSL Service
| said by swintec :I will stick with my Voicepulse lines...a steal at 14.99 and they only have one fee. I suspect they tried eating this fee at first however they added it last year. I can not seem to remember what its for but it seems like all these VoIP services by the Bells are getting just as bad as the POTS lines themselves. What fee are they eating?
They are, IMO, passing on a higher price given what people are willing to pay to the Bells. The only way they can pass that fee on is through surcharges it seems. | |
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 |  |   SRFireside
join:2001-01-19 Houston, TX
·RoadRunner Cable
| Re: Voicepulse... No surcharges. I pay $15 a month, period. The only time that price goes up is when we make international calls and the country we call is at $.18 a minute (one of the cheaper rates we found). We get tons of features and the calls are clear. I can't for the life of me see any reason to go for a "brand name" VOIP provider. | |
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 |  |  |  xsiddalx
join:2005-03-11 Chicago, IL
·AT&T Yahoo
·AT&T DSL Service
| Re: Voicepulse... said by SRFireside :No surcharges. I pay $15 a month, period. The only time that price goes up is when we make international calls and the country we call is at $.18 a minute (one of the cheaper rates we found). We get tons of features and the calls are clear. I can't for the life of me see any reason to go for a "brand name" VOIP provider. Swintec apparently has a fee.
"Voicepulse...
I will stick with my Voicepulse lines...a steal at 14.99 and they only have one fee. I suspect they tried eating this fee at first however they added it last year."
Maybe some of you do and don't, as the market will bear. | |
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 Test99 Premium join:2003-04-24 San Jose, CA | Account Servicing Charges They are billing you for the cost of billing you? This is getting recursive. -- 50775@fwd.pulver.com | |
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  ropeguru Premium join:2001-01-25 Hollywood, FL clubs:
| Seems like a comon thing now...Here is a break down for a two day car rental from enterprise:
Companies are getting soooooo greedy...
-- FWD#: 223611 | |
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 |  xsiddalx
join:2005-03-11 Chicago, IL
·AT&T Yahoo
·AT&T DSL Service
| Re: Seems like a comon thing now...said by ropeguru :Here is a break down for a two day car rental from enterprise: Companies are getting soooooo greedy... Where they may differ, are the fees actually taxes passed back to the respective governments?
Obscene or not, most fees discussed on this board are not passed to government entities. | |
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 |  |   ropeguru Premium join:2001-01-25 Hollywood, FL clubs: | Re: Seems like a comon thing now... Regardless, fees charged to companies should be included in the price and not tacked on later. A tax I can see being broken out, but all the admin fees and crap like that are getting really getting bad. -- FWD#: 223611 | |
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 |  |  |  xsiddalx
join:2005-03-11 Chicago, IL
·AT&T Yahoo
·AT&T DSL Service
| Re: Seems like a comon thing now... said by ropeguru :Regardless, fees charged to companies should be included in the price and not tacked on later. A tax I can see being broken out, but all the admin fees and crap like that are getting really getting bad. I admit I am not very well studied on auto fees (I don't rent enough to care). That said, I do believe these "fees" go directly to gov entities..therefore, they are actually taxes, unlike most telco and cableco "fees", industries I am actually very familiar with.
I agree with you wholeheartedly though! | |
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  cableties Premium join:2005-01-27 Levittown, PA | I should charge AT&T an annoyance fee, unsolicted ads fee, FUD fee, lost minutes fee, failure to charge by the second fee, and my lost memory fee!  | |
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  Mr Matt
@comcast.net
thumbs down from: KrK 
| You need a lawyer on retainer. Several years ago I was the Telecommunications Manager for one of the largest ISP's in Florida, I was responsible for approving all invoices from our Broadband Service Providers. One carrier added a $900+ Real Estate Recovery Fee to their Broadband Invoice with no prior notice. In view of the fact that we had a Two Year contract with the Service Provider and that fee was not included in the contract, our corporate lawyers made quick work reversing the fee. I did not do so well when about 6 Years ago AT+T added a $3.99+ Tax In State Connection Fee to my already monthly rate of $12.99. Therefore my Long Distance Access Cost was about $17.00 before I made one Long Distance call. I protested to AT+T and the Florida Public Service Commission and got no where. Not long thereafter my contract with AT+T Wireless expired. I signed up with Sprint PCS and transferred my land line Long Distance Carrier to the Sprint 50 Minutes Free plan. The best part of the whole transaction was AT+T calling me whining about the fact that I dropped their Long Distance and Wireless Service. AT+T's representatives finally stopped calling, asking me to switch back, when I told one of there representatives to F#@K Off. These uncharges will never stop until our government passes laws prohibiting these fraudulent and misleading practices.
Regards | |
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 Network Guy
join:2000-08-25 New York | I'll stick to Broadvox Close to three years in service at home, still a flat $19.95. 
It does annoy me that I'll have to reboot the adapter once a week, but other than that its fine. | |
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 tmc8080
join:2004-04-24 Floral Park, NY | empoyee pay recovery fee? Ya know? This is getting popular.. How about an employee salary recovery fee/surcharge against employers? These increases don't get paid for out of thin air...
Move on to another carrier! Drop AT&T voip like a stone. | |
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 |   KrK Heavy Artillery For The Little Guy Premium join:2000-01-17 Tulsa, OK | Re: empoyee pay recovery fee? Even better: Employees should start charging their companies they work for fees. Like Fuel Surcharge to cover the cost of gas to get to work, and "Nutrition Cost recovery fee" to cover lunch, etc etc | |
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 tenorsaw1
join:2003-07-10 Brooklyn, NY
·ViaTalk
| Add ViaTalk To The Fee Hike! I just got an email a few seconds ago from ViaTalk:
Dear Customer,
Due to increases in national regulatory fees, taxes, and related to delivering telecommunication services, effective January 2008, the enhanced 911 and cost recovery fees assessed monthly on your ViaTalk phone service will be increasing as outlined below. This fee helps ViaTalk recover costs associated with compliance with federal and state regulatory programs and the fees associated with them.
Enhanced 911 Fee - $1.48 Cost Recovery Fee - $1.97
Questions regarding this fee can be directed to our customer service department via email at support@viatalk.com
Thank you for your continued patronage.
-The ViaTalk Team »www.viatalk.com | |
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  Lumberjack Premium join:2003-01-18 Newport News, VA
·Cox HSI
| Damn fees Why in the hell can't they just raise their price for the service vs. adding fees. Ok, maybe then it will be OBVIOUS as to what a consumer would have to pay but the'd get a hell of a lot less flak from the community with a flat rate vs. a random fee every other month. -- »www.fairtax.org | |
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 |  xsiddalx
join:2005-03-11 Chicago, IL
·AT&T Yahoo
·AT&T DSL Service
| Re: Damn fees said by Lumberjack :Why in the hell can't they just raise their price for the service vs. adding fees. Ok, maybe then it will be OBVIOUS as to what a consumer would have to pay but the'd get a hell of a lot less flak from the community with a flat rate vs. a random fee every other month. Simple, it would cost you more upfront and you would balk.
WALMART exists for a reason. People like to state buy american but they shop for low prices! lol
Voip providers seems to be selling on price. I wonder why walmart hasn't become a clec! | |
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  B_DuB NOT a city boy
join:2007-05-10 New Caney, TX
·Embarq
| UP ! UP ! UP ! I was a customer of Cingular and when AT&T took over i got a message twice a week about service's going up ! Don't they know how much gas is ??
{and we all know about the oil field in Canada that's bigger than Saudi AND Iran put together !!!}
(Signed) OUTRAGED !!!!!! -- If im not here then im outside... regards
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  binaryman
@swbell.net
| Telcos just cant146; help it They are so used to being monopolies, they will always tinker with fees. If ATT and others keep tacking on fees to VOIP it will play right in the hands of Skype, Google, Yahoo etc. One of the reasons people switch from POTS is because all the fees bear no direct relation to the end product. But, I guess all those Washington lobbyists must be paid. | |
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 |  xsiddalx
join:2005-03-11 Chicago, IL
·AT&T Yahoo
·AT&T DSL Service
| Re: Telcos just cant146; help it said by binaryman :
They are so used to being monopolies, they will always tinker with fees. If ATT and others keep tacking on fees to VOIP it will play right in the hands of Skype, Google, Yahoo etc. One of the reasons people switch from POTS is because all the fees bear no direct relation to the end product. But, I guess all those Washington lobbyists must be paid. Some people switch because of perceived value.
Fees or not, if the price is less for same apparent service, why not switch?
The same price cellular model in the US doesn;t play out that most of us are willing to underbuy. | |
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  uteck
@ual.com | Vonage is still the same
My price has not gone up despite all the lawsuites and payments they have to make. Next month that may change, but I find it ironic that ATT&T wins the lawsuite and they are the ones raising prices. | |
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 B Premium,MVM join:2000-10-28 edit: January 14th, @06:29PM
| Viatalk Follows Suit - Slams $1 Increase on "Prepaid" Users Didn't take them long at all.
»ViaTalk Fee Increase Notification
-- B -- In a realm outside causality and function | |
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  dvd536 as Mr. Pink as they come Premium join:2001-04-27 Phoenix, AZ | Reach out and touch someone. . . no. just their wallets! | |
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  Dominokat Premium join:2002-08-06 Boothbay, ME clubs:
·RoadRunner Cable
| This will only hurt ATT In this time of Consumers evaluating their budgets and doing allot of cost cutting to make ends meet, any rate hike will cause those consumers to seriously think about the costs and maybe find other options. There are those that will say "a company needs to make a profit." That is understood. But when a company can still make billions in a slow economy, and still feel the need to raise rates. It only hurts the consumer who doesn't have as much money for bills as they once did. So they will in turn, either not pay a bill and let it get disconnected. Or just cancel their subscription. both are already happening at a much higher rate then years past. We consumers don't have a deep pocket as we once did to pay for things. We are learning to do without some of the "fluff" we thought we needed. Or can find a cheaper option. -- "Do, or do not.... There is no try." (Yoda) | |
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 |   Dominokat Premium join:2002-08-06 Boothbay, ME clubs:
·RoadRunner Cable
| Re: Can consumers make a big stink? By all means, a company should be able to charge cost of service. Or they will go belly up. But what they need to do is be up front about it all. Instead of saying "we charge 25 dollars a month" and then add bogus fees that often add up to another 20 dollars or more, that are decsysed as (very bogus) government mandated fees. Tell us the cost per month is 45 dollars. Not 25. Then MAYBE we will not all be sticker shocked and pissed off. -- "Do, or do not.... There is no try." (Yoda) | |
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 |   nswint Who Built The Ark? Premium join:2001-11-17 Union City, GA clubs:
| What happened to Operational Expenditures? At this rate the only thing AT&T is having to pay are salaries, income taxes, health care, and retirement plans. You never really have to pay the costs of operating if you tack on fees. I doubt that what little fees Callvantage users are acquiring. You realize the only thing that they're providing is the ATA, a number, and some e911 magic. Yes it's coming over their pipe and routed to your connection but. | |
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 |   B_DuB NOT a city boy
join:2007-05-10 New Caney, TX | They Only listen if enough people yell about it !!! | |
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  Bell System Premium join:2005-12-04 Strongsville, OH
·AT&T Yahoo
·AT&T CallVantage
edit: January 14th, @09:11PM
| From my Bill: Note bottom paragraph In May of 1997, the Federal Communications Commission (FCC) adopted rules that mandated that telecommunications carriers pay into a federal program called the Universal Service Fund (USF). AT&T and other telecommunications carriers are required by the FCC, to pay a percentage of their revenues for state-to-state and international services into the Universal Service Fund. The FCC sets this percentage on a quarterly basis. AT&T has chosen to recover its payments into the Universal Service Fund by charging customers the UCC, which is now equal to the percentage set by the FCC.
The Universal Service Fund helps provide affordable telecommunications services for low-income customers and customers in rural areas. It also provides discounts on Internet access for eligible schools, libraries and rural health care providers. The USF is collected from telecommunications carriers and administered by the Universal Service Administration Corporation. They are responsible for disbursing the funds according to eligibility criteria established by the FCC.
In the competitive industry we are in, we cannot afford to absorb the costs associated with the USF that have been imposed on AT&T. Therefore, AT&T has chosen to recover these costs by charging a separate monthly charge called the Universal Connectivity Charge (UCC).
Effective January, 2008 the Universal Connectivity Charge has changed from 11.0% to 10.2% of your state-to-state and international long distance charges as well as any service charges. If you have AT&T for local service, (click here to see if AT&T Local is available in your area), the UCC also applies to your Subscriber Line Charge(s) (which in California, is called the Network Access for Interstate Calling Charge) and Number Portability Charge(s). You should be aware that AT&T will periodically change the UCC to reflect changes in the amount the FCC requires AT&T to pay into the Universal Service Fund. AT&T will not provide advance notice of changes to the Universal Connectivity Charge except as required by law.
New fee set to kick in 2/12/08 is my birthday; happy birthday to me. | |
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 |  xsiddalx
join:2005-03-11 Chicago, IL
·AT&T Yahoo
·AT&T DSL Service
| Re: From my Bill: Note bottom paragraph They can't afford to send dividend checks either. Dividend checks receivers will receive a bill of 5% of their dividend for bank handling fees.
When will we see all of the other "fees" that ATT pays?
Darn Unions demanded a pay raises.
CEO needs a yacht.
x state requires a property tax....
Of course T never never states that the FCC actually told T that they couldn't profit off the collected "fee". T is hardly benevolent.
Happy birthday....hope you get that promotion!!
said by Bell System :In May of 1997, the Federal Communications Commission (FCC) adopted rules that mandated that telecommunications carriers pay into a federal program called the Universal Service Fund (USF). AT&T and other telecommunications carriers are required by the FCC, to pay a percentage of their revenues for state-to-state and international services into the Universal Service Fund. The FCC sets this percentage on a quarterly basis. AT&T has chosen to recover its payments into the Universal Service Fund by charging customers the UCC, which is now equal to the percentage set by the FCC. The Universal Service Fund helps provide affordable telecommunications services for low-income customers and customers in rural areas. It also provides discounts on Internet access for eligible schools, libraries and rural health care providers. The USF is collected from telecommunications carriers and administered by the Universal Service Administration Corporation. They are responsible for disbursing the funds according to eligibility criteria established by the FCC. In the competitive industry we are in, we cannot afford to absorb the costs associated with the USF that have been imposed on AT&T. Therefore, AT&T has chosen to recover these costs by charging a separate monthly charge called the Universal Connectivity Charge (UCC). Effective January, 2008 the Universal Connectivity Charge has changed from 11.0% to 10.2% of your state-to-state and international long distance charges as well as any service charges. If you have AT&T for local service, (click here to see if AT&T Local is available in your area), the UCC also applies to your Subscriber Line Charge(s) (which in California, is called the Network Access for Interstate Calling Charge) and Number Portability Charge(s). You should be aware that AT&T will periodically change the UCC to reflect changes in the amount the FCC requires AT&T to pay into the Universal Service Fund. AT&T will not provide advance notice of changes to the Universal Connectivity Charge except as required by law. New fee set to kick in 2/12/08 is my birthday; happy birthday to me. | |
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 ricep5 Premium join:2000-08-07 Jacksonville, FL | Dropped their price last year AT&T CV actually had a price drop on their lowest plan from $29 to $24 /month last year. Of course they didn't tell anyone, I stumbled across it on the website.
It would be interesting to see what plans get hit with the charges. | |
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 |  tmc8080
join:2004-04-24 Floral Park, NY
| Re: Dropped their price last year said by ricep5 :AT&T CV actually had a price drop on their lowest plan from $29 to $24 /month last year. Of course they didn't tell anyone, I stumbled across it on the website. It would be interesting to see what plans get hit with the charges. Vonage and many others were $20 a month (or ~$19.99), but in making deals for interconnect with telcos many voip carriers realized that they had to cover these per minute costs. Also many fine print contracts speak about typical usage of so-called unlimited is ~3,000 minutes of outgoing usage. Although many companies have enough customers to amortize the costs better, they still will try to eek out the best profit they can.. AT&T is no different in that respect. You just don't have to support them with your dollars. If you believe in the VOIP industry, go with 3rd party carriers.. unless your getting CV as part of a U-Verse deal & that is mainly your only choice for a Broadband carrier. | |
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