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AT&T Nationwide Femtocell Launch A Little Rocky
Technology appears to need a little more time in the oven
by Karl Bode Tuesday 06-Jul-2010 tags: hardware · alternatives · AT&T · wireless
Tipped by MyDogHsFleas See Profile
AT&T's Microcell service, which uses a femtocell service to extend in-home cellular connectivity (by allowing users to make calls over broadband) appears to have had a rocky launch. Posts to the official AT&T forum indicate that a significant number of users struggled to get their units activated last week, and while AT&T says those problems are fixed, other users appear to be struggling with issues like voice latency as well. Of course the femtocell sector has been eager to see the femtocell idea take off -- but carriers have seemingly done their best to constrain this growth through pricing models that forget to offer consumer value. If you're interested in the technology (at least through AT&T), you may want to wait a little longer for the kinks to be worked out.

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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Sad

quote:
Posts to the official AT&T forum indicate that a significant number of users struggled to get their units activated last week, and while AT&T says those problems are fixed, other users appear to be struggling with issues like voice latency as well.
Wow. People are willingly paying extra money to get bad service.

AT&T, you are a genius.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.
openbox9

join:2004-01-26
Alexandria, VA
kudos:2

Re: Sad

Is latency not a result of users' connections to the Internet?

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Re: Sad

said by openbox9:

Is latency not a result of users' connections to the Internet?
Perhaps, but the fact that people are essentially paying twice for a service that AT&T isn't providing is really what the issue is. If I am paying money every month for cell phone service, I should have a reasonable expectation that it should work. The fact that a user needs a femtocell means that AT&T is failing to deliver said service.

IMO, AT&T should provide femtocells at no extra charge to customers who require them.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.
openbox9

join:2004-01-26
Alexandria, VA
kudos:2

Re: Sad

said by pnh102:

but the fact that people are essentially paying twice for a service that AT&T isn't providing is really what the issue is.
....
IMO, AT&T should provide femtocells at no extra charge to customers who require them.
I absolutely agree with this. Offloading traffic to the Internet only helps carriers limited wireless capacity.
mekaleka

join:2003-01-15
Palm Beach Gardens, FL
Reviews:
·AT&T U-Verse

2 edits

Re: Sad

I could understand that argument if the 3G Microcell were open to all that are near it, but the AT&T product is only open to the phone numbers that I allow...a total of ten, and only four users at a time. I thought that the Verizon, Sprint, etc. femtocell products were open to everyone though.

This product appears to be designed for users who have little to no coverage in their homes...nothing more. Doesn't this use some type of voip transition to the wireless network anyway?

I understand the argument about the price, but not the relief to the network...that just doesn't make sense here.

Well worth the money for me.

rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105

Re: Sad

Last point first, yes, it piggybacks on existing Internet connections, such as cable, DSL, T-1, DS-3, or whatnot, basically turning into VoIP with a cellular telephony endpoint. (It's already digital by the time your handset modulates the radio waves...so in essence AFAIK it's an extension of the Internet with perhaps some content translation at certain points.) That being said...

You don't want just any random person who's near to be on your microcell. You simply don't want anyone sucking up arbitrary amounts of bandwidth on your Internet connection. From the carriers' perspectives too, they don't want to have to plan for arbitrarily large pipes (for VoIP) into their plant either. The problem may be that the limits set by the operators don't suit you, that you have enough bandwidth to support far more than 10 users. If you happen to have a non-business IP account, your ToS also likely won't allow sharing your bandwidth with arbitrary people either; the packets that transit your network should be for you and your family/household.

The quality issues are nearly inevitable. The network engineering is suboptimal for real-time applications. Media such as ATM were built for constraining such variables, and a very high percentage of the time succeeding. These days, AFAIK, the only part of your network likely being ATM is between a DSLAM and you. Other than that, everything is on best effort, and introduces random delays and packet loss (usually pretty good, but by no means guaranteed as they are on techs like ATM).
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.


Jeopardy! replies REALLY suck!
openbox9

join:2004-01-26
Alexandria, VA
kudos:2
So, you and x thousands of other wireless users sitting in your respective houses using their femtocells instead of walking outside to use the cellular network doesn't relieve stress on the network? Either way, femtocells should be handed out to users to save carriers money, not as an additional revenue stream. Then again, as long as people are willing to pay for them....

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
Reviews:
·Comcast
said by mekaleka:


I understand the argument about the price, but not the relief to the network...that just doesn't make sense here.

Well worth the money for me.


To me it seems reasonable either way
A} you pay for it, just like paying to have a landline jack installed in a more convienent spot for you, doesn't benefit other customers.

B} Telco realizes it's an investment in keeping a given customer happy, customer more likely to use cell exclusively, buy a higher tier plan, perhaps add phones for family members.

I think in case A} it should be somewhat subsidized, In case B} have an EFT over 12-24 months
In both cases there should be NO monthly fee.


blip2468

@cox.net
oh really? Because AT&T is responsible for penetrating your reinforced concrete bunker? There are uses for this that isn't AT&Ts fault.
ssavoy
Premium
join:2007-08-16
Henrietta, NY

Re: Sad

Or the AT&T tower I can see from my house.....
FLATLINE

join:2007-02-27
Buffalo, NY
Concrete bunkers common in your neck of the woods? Why would you even say that?

powerspec88
Premium
join:2007-03-11
Lenexa, KS
Reviews:
·SureWest Internet
·AT&T Yahoo
·Embarq Now Centu..
·Sprint Mobile Br..
Don't think so, I notice a bit of voice lag with mine and I have a 10meg ADSL2+ line with fastpath enabled (aka 12ms to St. Louis and 18ms to Chicago).

When it works, it's great, but lately I've been having problems with voice quality and the call dropping from my Microcell to EDGE which sometimes will drop the call.

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
Reviews:
·Comcast

Re: Sad

said by powerspec88:

Don't think so, I notice a bit of voice lag with mine and I have a 10meg ADSL2+ line with fastpath enabled (aka 12ms to St. Louis and 18ms to Chicago).

Both of which are probably several times higher then a direct backhaul link from a cell tower. Worse it isn't under ATT wirelesses direct control, so there is little they can do, about jitter, latentcy extremes. Lastly there is probably one step you don't see in a ping, is there is likely a security/verification appliance between your call and the Cell network.
Some of this will be ironed out. (early adopters often become unintentional beta testers for the 'real world' stress test.
k1ll3rdr4g0n

join:2005-03-19
Homer Glen, IL
said by pnh102:

quote:
Posts to the official AT&T forum indicate that a significant number of users struggled to get their units activated last week, and while AT&T says those problems are fixed, other users appear to be struggling with issues like voice latency as well.
Wow. People are willingly paying extra money to get bad service.

AT&T, you are a genius.
You forget so quickly about the iPhone. They learn from their history .
sefs

join:2010-07-01
Gibsonia, PA

AT&T Microcell 3G not ready for primetime

I bought this because of bad service in my home, and I could never get the device to activate. From my experience and reading other's experiences on the forums, it is pretty clear this device needs refinement.
mekaleka

join:2003-01-15
Palm Beach Gardens, FL
Reviews:
·AT&T U-Verse

Mine works very well...

I bought ours on 06/24, and installed it the next day. No problems. We've got more than 11,000 rollover minutes, so I skipped the unlimited usage offer.

We live in south Florida, in a poured-concrete home so this was the perfect solution to our indoor wireless reception problems.

The sound quality is better than expected.

I must admit that I was bothered by the $150.00 price tag, but I am really pleased with the purchase.

bcronin
Premium
join:2004-03-27
Hyde Park, NY

Re: Mine works very well...

Ditto. My experience is precisely the same (high rollover minutes, just happen to live in a "shadow" area with good service just up the (big) hill from here). I am very pleased with the improvement (so if you are in similar situation don't let the constant BBR drumbeat of negativity get you down).
FLATLINE

join:2007-02-27
Buffalo, NY

Re: Mine works very well...

Exactly! Dont worry about being a fool and forget that this makes you an enabler and it might have carry over consequences for others. Just do your thing!!

Hi Im Bcronin! I pay for crappy service and then pay for more service to make it right. Wait....whats this? Theres some carriers that just provide the service I pay for? OMG What a concept!!!
Cogdis

join:2007-03-26
Floral Park, NY

Sprint's works great!

I've had Sprint's femtocell for 2 years and it's been fantastic. I went from terrible service with missed calls and delayed text messages to perfect service with no missed calls and instant text delivery.

I don't think the unlimited calling option is worth the price they ask though, unless you have a family ($25/mo extra for family plan, but $15/mo for a single line).

RockyBB
Premium
join:2005-01-31
Steamboat Springs, CO

Re: Sprint's works great!

I've had the Sprint femtocell since the introductory trial was launched in the Denver market several years ago. I'm using the same box and I've not noticed a single problem since it was plugged in. Too bad for my neighbors when I move it in a few weeks!

Gwai Lo Dan

join:2007-01-24
St Catharines, ON

Re: Sprint's works great!

I saw the headline and thought, "Who or what is "a rocky""? And how little is it or he?

billaustin
they call me Mr. Bill
Premium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:2

Mine works great.

I bought one of these in February, when they first became available. I already have excellent coverage, and bought it specifically for the unlimited daytime usage. I have not had any problems with it, and voice quality is great. Net cost after rebate was $49 plus tax. I have it connected to a 10mb dsl circuit.
FLATLINE

join:2007-02-27
Buffalo, NY

Buying into Femtocell makes you an enabler.

Why should anyone upgrade their network? Why dont you all pay for cell service and then buy Femtocells to actually use your phone by piggy backing off of your paid home service. Whos paying you to reroute their network traffic through your network? What does your ISp think of this? They upgrade their network to handle their customers needs now they are also handling your cell carriers needs? This is just got to be the most rediculous piece of tech I have seen in 10 years. This reaks of being bent over without lube.

Its examples like these that have made me lose faith in humanity The smartest bunch of idiots on earth.

DavePR

join:2008-06-04
Canyon Country, CA

Re: Buying into Femtocell makes you an enabler.

If you want HDTV on your smart phone, you better learn to stop worrying and love the femto cell.

Jon G

@omcastbusiness.net

$150? For what?

I'm surprised that nobody has mentioned T-mobile in this arena yet.

Like AT&T, T-Mobile suffers from less than perfect coverage in many areas. And like AT&T, T-Mobile has created a way to utilize your internet connection to place phone calls.

However, unlike AT&T, T-Mobile allows you to use your WiFi enabled device to make calls via the Internet without any additional purchase. (Assuming you bought a Hotspot@Home enabled phone). T-Mobile is more than happy to sell you a branded router if you want one, but it's usually little more than a logoed Linksys WRT series.

You're still using your minutes, but you get better coverage in wifi covered areas.

That's adding value. Somehow AT&T wireless manages to subtract value from everything they touch, and I'm still baffled at the non-iphone users that willingly choose them as a carrier.
MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
kudos:4
Reviews:
·RoadRunner Cable

Update - things looking better

I did get mine activated on Monday of last week, and judging by the posts on the AT&T Community Forums, the activation issues are much better.

My other issue was a lag/latency on voice conversations. That also seems to have improved quite a bit, due to AT&T efforts (there was a ticket open).

So I'm now a happy camper and I am going to get rid of my home phone (U-verse Voice). The savings from that $33/month plus fees service, will more than pay my $20/month unlimited-calls-over-MicroCell service.
MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
kudos:4
Reviews:
·RoadRunner Cable

Re: Update - things looking better

Well, things changed. I talked to my wife finally and she said she's getting lots of dropped calls on her iPhone 3GS and it's not really any better for her than regular service. So between that and the latency problems I decided to return the MicroCell and use U-verse Voice for my home/work phone line.

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