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AT&T Now Serves 100 Million Wireless Customers
But Continues to Bleed DSL Users in Unupgraded Markets
by Karl Bode 10:33AM Thursday Oct 20 2011
AT&T this morning released their latest quarterly earnings, which show the company reported third quarter earnings of $3.6 billion, or 61 cents a share, on revenue of $31.5 billion -- down only slightly from one year earlier. The company notes they added 2.1 million new wireless customers on the quarter, taking the company over the 100 million (100.7 million) subscriber mark for the first time. On the landline front, the company added a net 176,000 U-Verse IPTV customers, bringing their total on that front to 3.6 million. Overall AT&T says they added 504,000 U-Verse broadband users, though the company lost 328,000 501,000 DSL users on the quarter -- some of those to faster cable alternatives in un-upgraded markets. "More than 70 percent of consumers have a broadband plan of 3 Mbps or higher," AT&T's earnings report states.

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jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Kindle to the Rescue

It looks like half of their wireless subscriber adds were due to the Kindle and some wireless photo frames that use AT&T's service.

Edit:Source of info added.

»online.wsj.com/article/SB1000142···304.html

noproblemo12

@prserv.net

I have no major problem with them

phone calls work well especially over umts. data speed work okay unless I am in the middle of big city during peak time and in area where I live I get as much signal strength as t-mobile.

my only complaint is billing, they way they bill tethering, instead as add-on they made it a part of biggest package, so when you need to make switch, you get prorated charges and higher bill.
Albert71292

join:2004-10-31
West Monroe, LA

Lost me as a DSL subscriber

AT&T lost me as a DSL subscriber earlier this year, once they announced they were going to start data caps. Switched to a local DSL provider, that even ADVERTISES they don't impose limits on monthly usage!

If they had kept their DSL unlimited, I probably wouldn't have dropped them. They are doing this to themselves!
thedragonmas

join:2007-12-28
Albany, GA
kudos:1

Re: Lost me as a DSL subscriber

said by Albert71292:

AT&T lost me as a DSL subscriber earlier this year, once they announced they were going to start data caps. Switched to a local DSL provider, that even ADVERTISES they don't impose limits on monthly usage!

If they had kept their DSL unlimited, I probably wouldn't have dropped them. They are doing this to themselves!

they lost me as a DSL sub about 4 years ago,, all i had to do was move from one side of the city, to the other side of the city where they dont have DSL.

they lost me as a landline customer 3 months later when after a half dozen calls they couldnt get rid of the static on my line.

jchambers28

join:2007-05-12
Alma, AR
Reviews:
·Cox HSI
·AT&T Wireless Br..
My uncle dropped them several years ago after finding out 1.5 Mbps service is all he can get from them. They told him if he disconnected his DSL he can't get it back because the distance limits have changed. When he got the service 18,000 was the limit. Now the limit is 16,000 Ft he is at 18,345 so no DSL for him.
Madtown
Premium
join:2008-04-26
Madera, CA
Reviews:
·Comcast

Re: Lost me as a DSL subscriber

said by jchambers28:

My uncle dropped them several years ago after finding out 1.5 Mbps service is all he can get from them. They told him if he disconnected his DSL he can't get it back because the distance limits have changed. When he got the service 18,000 was the limit. Now the limit is 16,000 Ft he is at 18,345 so no DSL for him.

You would think at&t would improve the the distance but then again this is at&t we're talking about here.

jchambers28

join:2007-05-12
Alma, AR

Re: Lost me as a DSL subscriber

It seems like they don't care.

buddahbless

join:2005-03-21
Premium

I kept ATT DSL at home ...

Only because there the ONLY game in town, cellular reception is horrable or I would have gone with one and satellite is too expensive. SO Im stuck with ATT DSL, however I always reup on that 14.99 naked option every year before and since the cap !

axiomatic

join:2006-08-23
Tomball, TX

AT&T Loosing 5 wireless subscribers in my house soon.

AT&T is loosing 5 wireless subscribers from my house in just about two months when the contract is up. I want nothing to do with AT&T ever again after this.

gigahurtz
Premium
join:2001-10-20
Palm Coast, FL
Reviews:
·Bright House

Won't ever use their landline service..

but I use their wireless service. I've been pleased with it in the 12 years I've had it. I rarely drop calls, I have 5 lines and they take care of me if I have any issues at all. I have tried Sprint and Verizon and don't care for them in my area at all.

I've considered switching back to DSL but it's just too slow for me. The caps don't sit well with me either, even though I would probably never go near them.

David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101
Reviews:
·DIRECTV
·AT&T Midwest
·magicjack.com
·Google Voice

I will keep my dsl for now...

I test drove my neighbor's charter cable network over here in the metro east saint louis and it isn't very stable. It may be more stable on the other side of the bridge, but over here, it seems very unstable. My wife said as I was testing it. Keep in mind, I only did a 24 hour test at most.

"Must be on charter again. I see they still haven't fixed this problem since 2001. I would have thought bankruptcy would have taught them something. I guess the granite city fines and complaints taught them nothing as well."

From what I understand, she is not a charter cable fan by far. She lived with someone who had cable service before we met. I think her ex still works for charter, but I have no way to confirm that. I am wondering if that is the bigger part of it.

So morale of the story: don't piss the wife off.
Madtown
Premium
join:2008-04-26
Madera, CA
Reviews:
·Comcast

Re: I will keep my dsl for now...

said by David:

I test drove my neighbor's charter cable network over here in the metro east saint louis and it isn't very stable. It may be more stable on the other side of the bridge, but over here, it seems very unstable. My wife said as I was testing it. Keep in mind, I only did a 24 hour test at most.

"Must be on charter again. I see they still haven't fixed this problem since 2001. I would have thought bankruptcy would have taught them something. I guess the granite city fines and complaints taught them nothing as well."

From what I understand, she is not a charter cable fan by far. She lived with someone who had cable service before we met. I think her ex still works for charter, but I have no way to confirm that. I am wondering if that is the bigger part of it.

So morale of the story: don't piss the wife off.

That must be why, she doesn't like Charter, her ex works there. If she doesn't get along with him, and hates his guts, that is the biggest main reason.

warriors
It's A Great Time Out

join:2001-06-05
San Jose, CA

AT&T lost me in wireless, DSL, and landline.

Verizon wireless works much better in my area. LTE is great too! Sonic.net is just way better than AT&T from all aspects of the game.

compuguybna

join:2009-06-17
Nashville, TN

Re: AT&T lost me in wireless, DSL, and landline.

YEP, dumped AT&T wireless AND landline.
VERIZON LTE rules here. (Sprint's a joke here).
elray

join:2000-12-16
Santa Monica, CA

Partisan Math?

Karl, could you point us to the part of the report that affirms the company "losing 328,000 DSL users"?

I can't seem to find it, nor can I find a reference tying such losses to "unupgraded markets".

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Re: Partisan Math?

I'm not seeing any concrete numbers for the DSL losses, just that AT&T claimed that the 504,000 new U-verse broadband additions offset the DSL losses.

It looks like Karl may have used the U-verse TV quarterly subscriber adds, 176,000, and subtracted this from the U-verse broadband additions to come up with 328,000 losses. If so, I don't believe this is accurate.

Karl? You got some 'splainin' to do, amigo.
WhatNow
Premium
join:2009-05-06
Charlotte, NC
Reviews:
·Time Warner Cable

Re: Partisan Math?

I do not discount the losses in DSL but I wonder how many DSL subscribers losses were moves to Uverse TV and/or just internet.
If the don't upgrade their DSL in non Uverse areas they are going to lose more subscribers if a decent cable company also serves the area. If they don't start moving to FTTH they are going to lose the game.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Re: Partisan Math?

Generally, if they aren't upgrading their DSL to U-verse, it means that there isn't any decent alternative for the customers to choose. This is why AT&T will spend billions to remove the competition, while they hesitate to spend even a fraction of this amount to actually compete, unless it is for their survival.

dslfan90

@sbcglobal.net
Yes, the 328,000 loss in DSL customers doesn't agree with what is in the press release. According to the article in the link below, there was a loss of 501,000 DSL customers and a gain of 504,000 U-verse internet customers.

Also, both the press release and the article below says that the 176,000 additions number is U-verse TV customers not total U-verse customers.

I'm confused!

»www.multichannel.com/article/475···tral.php

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

AT&T loosing customers day by day

Dropped our AT&T cell phones. Spotty reception. Taxes out the a** on the bill.

15 days ago dropped our AT&T landline. Freaking $29 a month for a simple POTS line. $12 worth of taxes on that bill.

Went VOIP. Our CHARTER HSI serves that well.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink
said by jmn1207:

I'm not seeing any concrete numbers for the DSL losses, just that AT&T claimed that the 504,000 new U-verse broadband additions offset the DSL losses.

It looks like Karl may have used the U-verse TV quarterly subscriber adds, 176,000, and subtracted this from the U-verse broadband additions to come up with 328,000 losses. If so, I don't believe this is accurate.

Karl? You got some 'splainin' to do, amigo.

Yeah, that's the imputed / deductive math I saw.

I'm no fan of the company, haven't been for ages, and they deserve much of the criticism they receive here. But I would hope that "Reports" would be based in fact, not ideology. I could accept that Karl just made an errant conclusion / leap in logic, but it needs clarification.

rlt2562
The Wizard of Speed and Time
Premium
join:2002-12-23
Haughton, LA
kudos:1

They can subtract me from their wireless total as well

I dumped my at&t wireless a week ago, and now enjoy unlimited text/talk/web for $45 on the 'budget' carrier. I'm still weighing the options on trying to dump my dsl from them as well.
--
"There's nothing you can screw up so badly that a judicious application of money can't fix!"

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

Re: They can subtract me from their wireless total as well

GSM or CDMA?

said by rlt2562:

I dumped my at&t wireless a week ago, and now enjoy unlimited text/talk/web for $45 on the 'budget' carrier. I'm still weighing the options on trying to dump my dsl from them as well.


r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44

Get Rid Of Caps!!!

If ATT got rid of caps they will get an influx of subscribers for dry DSL even at 6 meg or even 3 meg.
A 250GB cap is like a 768k connection. No matter how fast the competition is you can download way more with ATT at even 1.5 mbps per month.
6meg DSL is not worth it with a 150GB cap. ATT is stupid.
--
...brought to you by Carl's Jr.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

?

Does this could the millions of Tracfone prepaid customers using AT&T as a deprioritized part of the network?

A customer is a customer, even if they buy an $8 phone sold @ most convenience stores and use the customary 20 minutes & 30 service days service and toss it next month.
dstratton

join:2005-06-15
Shelbyville, KY

Plans don't matter...

"More than 70 percent of consumers have a broadband plan of 3 Mbps or higher," AT&T's earnings report states.
---
Fine. I had a 6mb plan for half a year and could barely get 2Mbps. After 6 months of calling their tech support line, they finally realized that I was just too far from the DSLAM and they moved me to 3Mbps plan - and I get solid 3Mbps all the time. So how many customers are paying for 6Mbps and not getting what they pay for?

I would gladly jump ship if I had an alternative.

nerdydesi

@sbcglobal.net

How do they keep getting more customers?

I hear nothing but bad things about ATT in all of their divisions. I wonder how they manage to have such a large subscriber base and it keeps growing!

With my DSL service in Houston, when I log onto their website to check my usage meter, they state that I don't even have DSL service and thus they can't display a meter for me! Oh well, that means I still have unlimited data for the time being.

I heard until they get the meter out to all customers, those lucky customers still have unlimited data. Absolutely pathetic ATT!