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story category AT&T Slammed For Text Message Spam
Telco says it's not spam, because it was free...FTC nods dumbly...
(old news - 10:23AM Thursday Jan 15 2009)
tags: legal · business · wireless · spam
The past week has seen a number of people complaining about receiving text message spam from AT&T about the premiere of the latest season of American Idol, which AT&T is a sponsor of. Whether users can opt-out of subsequent texts or not, customers thought spamming them was a miserable decision. But AT&T justifies the move to the New York Times, calling it just a "friendly reminder," and insisting it "makes perfect sense to use texting to tell people about a show built on texting." What makes sense is not further insulting customers who are already paying you way too much money for services like SMS that cost you virtually nothing to provide.

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Forums » AT&T Slammed For Text Message Spam
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Post a:
NW83

join:2002-07-27
Greenwood, SC

1 edit

Email spam is free too

Doesn't mean it's not spam though.

Quite glad ATT didn't try this on my line. Maybe because I'm listed as a business customer? Hmmm...

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: Email spam is free too

AT&T's CEO wouldn't like it much if I spammed him with junk for my business buddies... even if it didn't cost him anything to receive it.

I'm glad that I didn't get this either - I opted out of this junk, and have text messaging disabled (why pay $$$$ for text messaging when I can have Internet with email for a similar price and I can set my settings on receiving messages).
moonpuppy

join:2000-08-21
Glen Burnie, MD

Similar to why I left Sprint/Nextel

I never got any solicitations on my Nextel phone until Sprint bought them out and once a month was another call that tried to get me to purchase a PC card and service.

Matt
Gone playing Dragon Age Origins
Premium
join:2003-07-20
Jamestown, NC

I didn't get it?

I switched to AT&T a couple of weeks ago for all my family plan lines. We didn't get the spam. Perhaps it takes the dinosaur ages to put their own customers into the internal marketing database.

djrobx

join:2000-05-31
Valencia, CA

Re: I didn't get it?

I didn't get it either.

powerspec88
Premium
join:2007-03-11
Harrisonville, MO

1 edit
I didn't get it either. We have 4 lines with AT&T and not one phone got the msg.
--
»twitter.com/powerspec | »netisinc.com

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
Same here... 2 AT&T cell phones on a family plan and no spam.
--
Blagojevich / Madoff 2012!

TCub
Premium
join:2008-09-03
Olmsted Falls, OH
clubs:

Re: I didn't get it?

two iphone 3G's (Mine, brothers and a friends) none of us got it.

NPGMBR

join:2001-03-28
Arlington, VA

Re: I didn't get it?

To be completely honest I wish I had gotten it because I totally forgot the show was coming back on.

Matt
Gone playing Dragon Age Origins
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..

Re: I didn't get it?

said by NPGMBR See Profile :

To be completely honest I wish I had gotten it because I totally forgot the show was coming back on.
Ha ha, thanks for the chuckle this morning. Thumbs up for you.

NPGMBR

join:2001-03-28
Arlington, VA

Re: I didn't get it?

Really, I didn't think it was that funny!

Matt
Gone playing Dragon Age Origins
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..

Re: I didn't get it?

said by NPGMBR See Profile :

Really, I didn't think it was that funny!
I did. How often do you hear someone lament the fact they didn't get spammed?
notwrth10

join:2007-03-03
1001EB

The part I find funny was the fact that Matt See Profile stated in a post (earlier as I recall, link fails me currently, it's way back there!) that he was never going back to AT&T for anything, yet here he is!

Thanks for the laugh back at you!


Matt
Gone playing Dragon Age Origins
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..

Re: I didn't get it?

said by notwrth10 See Profile :

The part I find funny was the fact that Matt See Profile stated in a post (earlier as I recall, link fails me currently, it's way back there!) that he was never going back to AT&T for anything, yet here he is!

Thanks for the laugh back at you!


I don't like AT&T as a company. I think they are a shortsighted dinosaur, a mere relic of their former glory.

But hey, they saved me a HUGE chunk of change over Verizon. I may not like AT&T, but if I can save over $100/month on my wireless bill (Which is about a 30% savings) I'll swallow my dislike for them and suck it up.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:

Didn't get one...

Thankfully.

Dominokat
"Hi"
Premium
join:2002-08-06
Boothbay, ME
clubs:
·RoadRunner Cable


2 edits

Spammed


Spammed
This message I did receive the other day.
jimbo2150

join:2004-05-10
Youngstown, OH

Re: Spammed

I like your connection strength!

"Less bars, in more places!" haha!
--

- "Techie" Jim

attleast

@pcworld.com

Re: Spammed

Connection strength? I thought it was their logo. My iPhone always looks like that.

Hookem99
Deep In The Heart

join:2007-07-18
Pflugerville, TX
·ViaTalk
·AT&T U-Verse
·Suddenlink
·AT&T Southwest
·DIRECTV

Twice

I got it....twice. My wife also got it on her line. I don't necessarily approve of it, but since I get text's all day long from friends and co-workers, it was not a big deal to just hit delete.
--
Women think they are clever just because they can fake an orgasm for a relationship, whats the big deal a man can fake a whole relationship for an orgasm!!!!
BiggA

join:2005-11-23
EARTH

Texting's wayy too expensive

This was not a system-wide thing, we didn't get any, and we have four ATT lines, one of which dates back to the mid-90's and was originally on Cingular's analog service.

If it's free, I don't see too much issue with it.

The real issue is that they charge so much for texting in the first place. $0.01/msg or $5/mo for unlimited would be acceptable, but $20/mo or $0.20/msg is an absolute ripoff.
BarneyBadAss
Badasses Fight For Freedom
Premium
join:2004-05-07
00001

Re: Texting's wayy too expensive

I get to pay 0.20 for every msg... I got 6 of these on one cell #.... guess what I'm not going to pay?

I don't use SMS at all... but you can't turn the stupid thing off either!
--
---Barney

GeekJedi
RF is Good For You
Premium
join:2001-06-21
Mukwonago, WI
clubs:
·CenturyLink
·VOIPo
·Vonage
·RoadRunner Cable

Re: Texting's wayy too expensive

said by BarneyBadAss See Profile :

.... guess what I'm not going to pay?
Lemme guess...you're not going to pay for the 6 *free* SMS's?

I don't agree with the SMS spam, but if you look, it's a free message.
--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Yes you can... I had AT&T block all my text + data messaging on my previous phone, as I was being spammed by some 3rd party opt-out text messaging company for joke of a day (which I never signed up for).
These text message ads are like having autodialers call your house with prerecorded ads for low interest rate financing, or the more recent 'factory warranty on your vehicle is about to expire'.
I think these belong in the 'donotcall.gov' listing.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

said by BarneyBadAss See Profile :

I get to pay 0.20 for every msg... I got 6 of these on one cell #.... guess what I'm not going to pay?

I don't use SMS at all... but you can't turn the stupid thing off either!
Oh course! they dont want to slaughter their cash cow.
and its 40 cents/message when they double dip on the sms[20cents send AND 20 cents receive!]
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee

ThirdShifter
Premium
join:2002-03-16
Vernon Rockville, CT

Re: Texting's wayy too expensive

said by dvd536 See Profile :

said by BarneyBadAss See Profile :

I get to pay 0.20 for every msg... I got 6 of these on one cell #.... guess what I'm not going to pay?

I don't use SMS at all... but you can't turn the stupid thing off either!
Oh course! they dont want to slaughter their cash cow.
and its 40 cents/message when they double dip on the sms[20cents send AND 20 cents receive!]
AFAIK, txt through att is 25¢ incoming/outgoing domestic and and 50¢ international.

We have unlimited txt on both lines (me & wife) and pay $30.00 and an extra $10 for 100 international txt. So $40 a month for texting. It is awful and we have tried shopping and att is still the cheapest. Go figure!

Soloman47

@sbcglobal.net

Re: Texting's wayy too expensive

I pay $20/month with Sprint for my family plan text messaging

Jmartz

join:2000-07-20
Tenafly, NJ
I didn't get these messages either. Perhaps AT&T sent the messages only to people who have participated in American Idol text voting in past seasons?

Dominokat
"Hi"
Premium
join:2002-08-06
Boothbay, ME
clubs:
·RoadRunner Cable

Re: Texting's wayy too expensive

said by Jmartz See Profile :

Perhaps AT&T sent the messages only to people who have participated in American Idol text voting in past seasons?
I never did. I absolutely HATE that show.....
--
"I'm just a goof, looking for my ball."

ThirdShifter
Premium
join:2002-03-16
Vernon Rockville, CT

Re: Texting's wayy too expensive

didnt get any as our lines had long been opted out from recieving any marketing sms,alerts etc
--
Saya anak malaysia

Anonymous
Premium
join:2004-06-01
IA
·Mediacom

Re: Texting's wayy too expensive

said by ThirdShifter See Profile :

didnt get any as our lines had long been opted out from recieving any marketing sms,alerts etc
I have been trying to opt out for over a month now. They are still sending spam for their data/SMS service

Got activation fee waved, $20 credit, made about 9 calls to CS, talked to a manager and they are still sending spam.

ThirdShifter
Premium
join:2002-03-16
Vernon Rockville, CT

Re: Texting's wayy too expensive

said by Anonymous See Profile :

said by ThirdShifter See Profile :

didnt get any as our lines had long been opted out from recieving any marketing sms,alerts etc
I have been trying to opt out for over a month now. They are still sending spam for their data/SMS service

Got activation fee waved, $20 credit, made about 9 calls to CS, talked to a manager and they are still sending spam.
»www.wireless.att.com/privacy/cus···-out.jsp

also you should have your number registered on the national no call list

»https://www.donotcall.gov/

Hope this helps.

Anonymous
Premium
join:2004-06-01
IA

Re: Texting's wayy too expensive

Done and done.

Didn't work. I have everything blocked except voice service. I still get their spam

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest

said by Jmartz See Profile :

I didn't get these messages either. Perhaps AT&T sent the messages only to people who have participated in American Idol text voting in past seasons?
That's what I am starting to think because I didn't get one either, neither phone in the house got one.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

Dominokat
"Hi"
Premium
join:2002-08-06
Boothbay, ME
clubs:
·RoadRunner Cable

Re: Texting's wayy too expensive

After some digging, I found this statment in one of the articals links.

As we reported Tuesday night, AT&T sent text messages this week to many of its subscribers advertising the premiere of “American Idol.” While such missives tend to violate cellphone etiquette, AT&T said it was sending the ad only to people who had used text messaging to vote for “Idol” singers in the past or to “heavy texters.”

Note. I hated the show and sure as hell wouldn't text to vote about it. And as for my "heavy texting?" That too is ridiculous. I send and receive maybe 10 messages a month.
--
"I'm just a goof, looking for my ball."
jester121

join:2003-08-09
Lake Zurich, IL
·surpasshosting
·ViaTalk

said by BiggA See Profile :

$0.01/msg or $5/mo for unlimited would be acceptable, but $20/mo or $0.20/msg is an absolute ripoff.
Millions of SMS customers in the US disagree with you. You lose.
jimbo2150

join:2004-05-10
Youngstown, OH

Re: Texting's wayy too expensive

said by jester121 See Profile :

said by BiggA See Profile :

$0.01/msg or $5/mo for unlimited would be acceptable, but $20/mo or $0.20/msg is an absolute ripoff.
Millions of SMS customers in the US disagree with you. You lose.
Does not mean they disagree. I am sure millions either don't realize that text messages cost next to nothing and they are being swindled by 200+% markup, realize it and don't have a choice (darn contracts...), or make enough money that they just throw cash around and don't really care about retail price.

I would guess that the reasons are also in that order (percentage-wise).
--

- "Techie" Jim
jester121

join:2003-08-09
Lake Zurich, IL
·surpasshosting
·ViaTalk

Re: Texting's wayy too expensive

*Yawn* Same old Karl-isms.

Checked out the markup on jewelry or fur coats lately?

Texting is worth precisely what people are willing to pay for it, not one penny more or less. If it was too expensive (or people felt it was a rip-off) then clearly they wouldn't pay for it! So they must feel it's a good purchasing decision, right?

Who do you think you are, deciding what a company can charge for a service they provide?
jimbo2150

join:2004-05-10
Youngstown, OH

Re: Texting's wayy too expensive

said by jester121 See Profile :

*Yawn* Same old Karl-isms.

Checked out the markup on jewelry or fur coats lately?

...

Who do you think you are, deciding what a company can charge for a service they provide?
I never bought a fur coat or jewelry, but they definitely cost more than text messages. They are also highly luxury items. Communication is becoming more and more a necessity. Jewelry and fur coats are not.

Just like bottled water (that I dont buy). I guess the only difference between the two is that I saw an interview with a CEO of a bottled water company who nearly laughed his ass off while discussing how much people would pay for the same quality of product as tap water through a filter (which costs much less).

So who am I? I don't know. Probably just one of millions pressing for the kind of ethics and less greed we need in your precious business today.
--

- "Techie" Jim
jester121

join:2003-08-09
Lake Zurich, IL
·surpasshosting
·ViaTalk

Re: Texting's wayy too expensive

Texts aren't a necessity, jimbo, as much as the socialists among us would like to pretend. It's a good thing we have self-appointed evangelists like yourself to make sure we're not over-paying for bottled water or texts.

You'll be sure to find jobs for everyone that gets fired when the bottling company goes under right? And when the phone carrier's profitable divisions can no longer support other divisions, you'll cover the difference?

I'm getting so disgusted by the holier-than-thou attitude that's becoming pervasive in society, where psuedo-intellectuals try to prove their worth by "saving" the little guy or the general public from our own folly, and arbitrarily condemning as evil any corporation that isn't in lock step with their ideals. It's the basis of liberalism, one of the fundamentals of socialism, and it's the beginning of the end of the greatness of America.
horsemouth
Please Clarify My CSP
Premium
join:2002-03-13
canada
·Eastlink Cable

I don't find text expensive at all.
After you factor all the calls to 611, Inter-Carrier charges and other Infrastructure charges I think it is a great deal. Oh and lets not forget those mega text users over 30,000 text per month that are grandfathered in to detailed billing.
Desdinova

join:2003-01-26
Gaithersburg, MD

Turnabout And All That...

..."makes perfect sense to use texting to tell people about a show built on texting."

Just as it makes perfect sense for those who got spammed to deduct the cost of the messages from their monthly bill.

Bezel

@sbcglobal.net

Txt Msg

You can complain about the spam, but not the cost. If you notice from Dominokat's post it a "AT&T Free Msg".
Joe12345678

join:2003-07-22
Des Plaines, IL

Re: Txt Msg

but you have to pay to text stop back to them

Sharpie21

@progressive.com

AT&T Spamming Amer. Idol

First of all, I don't watch that show because it represents the bottom of the American Culture barrel and secondly, who does AT&T think they are thinking that they can just Spam their customers? I have a good mind to go back to Verizon especially since Verizon is willing to reduce the cost of my plan if I go back to them!
shortyd999

join:2008-10-21
Birmingham, AL

Re: AT&T Spamming Amer. Idol

I didnt get one either
fiberguy
My views are my own.
Premium
join:2005-05-20

Payback is a bitch, AT&T....

.... What should happen, in my opinion, is they should be investigated (which agency, let the feds decide where to waste money we don't have anyway to decide) for abuse.. in the end, there is no reason becuase they did nothing illegal. What they did was absolutely, in my opinion infuriating.

While many tweens and geeks alike may text a 500 times a day for $3,000 a month, that's their choice, but to interrupt MY day, which I did get an AI text, to SPAM me is enough.

Here's my simple plan.. EVERYONE that sells something, call AT&T and offer it. If you sell on eBay, why not call an AT&T rep and offer them the item.. if you're self employed, call them and, say, offer them a 1 hour massage, facials, in-home nail service, carpet cleaning, what ever it is you do. And go from there.

I'm actually being serious about this.. isn't it about time we do something instead of just talking about it? The ONLY way you bring about change is to make such an impact that either the angry giants make noise or you grab the attention of someone in congress or a representative.

They don't mind pulling stuff like this with us, but I'm sure they wouldn't like it if it were done to them.

GLaDOS

@htc.net

Re: Payback is a bitch, AT&T....

Here's the thing though, the big shot AT&T people can easily get in touch with us, because we don't have a wall of people ready to take our calls (i.e. customer service), but they do. Therefore, the only thing we would be doing is making the CS people's lives worse, and they may be in India, sure, but they still have to do with the same dumbass Americans just like the rest of us.
pfschim

join:2001-08-30
Livermore, CA

unlimited texting price does not seem crazy to me

not an AT&T shill or anything, but .. on a 4 line AT&T family plan I pay $5/m per line (so $20/month total) for unlimited texting. So, while texting may cost AT&T nothing (or close to it), it does not cost me very much at all.

I realized I needed to do this once I sent my 2 kids to college and discovered that they text waaaaay more than they call home (or anywhere else for that matter). Other than for more money

so, anyway, just sayin'

Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL

Another way to get money out of costumer

I think they are doing it so they can charge you for every SMS and text message like on those TV shows."Send SMS to 555 to vote SMS message will be billed $2.99"

PamelaTS

join:2004-04-20
Dallas, TX
·AT&T Southwest

I raised HOLY HE Double Hockey Sticks a while back, when...

A couple of months ago I had received text spam msgs from AT&T marketing U-Verse. I am a former SBC/Cingular(way back to the SWB Mobile days, remember the ads with wild critters that had antennae of their backs). I do use combined billing for DSL, Landline and Cell. I also am a very happy Sat HDTV (despite the many HR21 issues of DirecTV). I am not fooled by the marketing hype of recording 4 programs at once (only 2 are HD!, the other 2 are SD). Since I also still have a TIVO powered SAT DVR I can already do with they do.

At any rate I called and complained that I'd better NEVER see another spam txt msg weather its free or not! I made it perfectly clear then that if I EVER see another SPAM msg free doesn't matter I'll drop AT&T like a very hot volcanic rock. They promised I'd never see another marketing spam from them and they gave me a $5 p/m discount for 2 years!

I'm likely to switch to dry loop DSL (I really hate cable) and with the announcement of the Palm PRE Sprint is looking good. maybe its time to look at one of the IP phone CO's. Is it not enough that AT&T was complacent in warrantless wiretapping then sought retro-active immunity for it. I continue to become more dis-satisfied with AT&T!

Spam is Spam doesn't matter if its your wireless supplier or not. We need wireless SMS Spam laws
Forums » AT&T Slammed For Text Message Spam


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