AT&T caps on DSL and U-Verse users were supposed to officially go live on May 1
, with DSL users facing a 150GB monthly cap, and U-Verse users facing a 250GB monthly cap (both paying $10 per each additional 50GB consumed). At the time, AT&T confirmed that not all customers had access to the meters
, though the company isn't clear on specifically when all users will see the option. Several months later and many users say they aren't seeing any meters, and many of those who do continue to insist that the meters don't accurately track usage.
One user in our forums
claims that after asking about AT&T's caps, he was called by someone at the AT&T corporate office and told that AT&T is having problems accurately tracking U-Verse usage in particular:
AT&T has no problems with the DSL meters, but they are experiencing problems with the U-Verse meters. When I asked what the exact problems were, he said he didn't have the detailed technical information, but from what he knew, they had "some problems" measuring the U-verse data correctly. At this moment they had no date of when these problems were expected to be resolved. He did state that until they resolve the issues, no one would be charged for anything, and that users would be informed when they start metering.
We've fired off an e-mail to AT&T to see if they can confirm and perhaps provide additional technical detail on specifically what AT&T is struggling with. Meanwhile, threads like this one
in our forums clearly highlight that many users either don't have meters, or face inaccurate usage measurements.Update
: AT&T responded to our inquiry and insists that despite the significant complaints in our forums, the company isn't struggling with accuracy. AT&T also claims the reason consumers aren't being billed is because AT&T is "providing time for customers to understand and learn about their usage":
It’s not a matter of accuracy. It’s simply what we’ve discussed with you before – In some locations, our measurement tool is under construction and will be available at a later date. That includes U-verse Internet customers and some DSL customers. Customers will hear from us directly and numerous times if or when they approach their monthly usage. Unless and until then, there’s no impact.
Our new Terms of Service and broadband tiered pricing became effective on May 2, but we’re still providing time for customers to understand and learn about their usage. We began sending the first letters to customers who exceed the monthly usage in late June. We haven’t yet billed anyone for additional data because customers receive multiple communications before they ever face any charges – data charges are waived the first two times they exceed their plan.