said by Oh_No:
if you are so damn scared then you take the customers information try and activate it, then after they leave give the information to the police.
It's not about being "so damn scared". It's about risk vs. reward. Do you seriously think that a lousy stinking smart phone is worth the risk of a physical confrontation in the middle of an AT&T store? Do you honestly believe that AT&T trains its employees to handle such a contingency and pays them a sufficient wage to compensate them for the risks they'd be assuming? What about the other customers in the store? Do you suppose one of them might sue AT&T if he gets injured in a tussle over a smart phone? With that in mind do you really think AT&T's lawyers would condone a policy of seizing stolen devices?
There's a reason why bank tellers are taught to GIVE UP THE MONEY even though it's worth far more than a smart phone. I've got self-defense training and a concealed carry license and I'm STILL not willing to risk an altercation over something as trivial as a phone. It simply isn't worth it.
I do concur that they should attempt to obtain relevant information to pass along to the police but that's the extent of their civic responsibility. They certainly aren't obligated to do anything that puts their customers or employees in harms way.