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AT&T Suffering National U-Verse Voice Outage
'Equipment problem' says carrier...
by Karl Bode Tuesday 25-May-2010 tags: business · trouble · AT&T U-Verse
Tipped by Kayrac See Profile
Users in our AT&T U-Verse forum note -- and AT&T confirms -- that the company has suffered from a national U-Verse voice outage for much of the day so far. AT&T isn't being specific about what's wrong outside of saying they're having an "equipment problem" and they're working hard to fix it. AT&T recently had another national U-Verse Voice outage on May 16, but it was overnight so users didn't notice. This one users are definitely noticing, based on discussion in our forums, the official U-Verse forum, and on Twitter. Data services appear to be fine, but all calls (local, long distance, or 911) result in a busy signal for users.

Update: AT&T says they've restored service for most U-Verse Voice customers. "We continue work to restore service for a small number of customers still impacted," the company tells us.

Update 2: AT&T now says service has been restored for all users.

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Kayrac
Premium
join:2001-09-29
Madison, WI

working now

appears to be working now, atleast for me!

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

They could always...

Route those calls over POTS system.
billydunwood

join:2008-04-23
Culver City, CA
kudos:2

Re: They could always...

I just had this problem May 16th, but real early in the morning. I thought one Really Big Outage was enough for a while, but I guess not. That's why I have a cell phone, for the instances like this.
DJ_Kismuth

join:2001-11-25
Chicago, IL

Unfortunate Outage

I guess this is why I have to pay $70 a month for regular 'ol basic unlimited nationwide landline phone service from AT&T. It appears VOIP isn't up to the challenge. My POTS line hasn't failed in over 10+ years. But, that could just be luck.
LineNoise

join:2006-06-25
Downers Grove, IL

Re: Unfortunate Outage

$70? I pay $43 for unlimited nationwide POTS from AT&T (Ameritech region)

David
I have a son- d3
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:68

Re: Unfortunate Outage

I pay per use on long distance (pioneer telecom) my bill typically never hits higher than $30-35 a month. no VoIP just, POTS.
psx_defector

join:2001-06-09
Allen, TX
kudos:1

Re: Unfortunate Outage

Must suck to not get phone concessions.

David
I have a son- d3
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:68

Re: Unfortunate Outage

I don't miss them, they are rather small these days.
dforan

join:2000-12-09
Willoughby, OH

Re: Unfortunate Outage

I supposedly get LD concessions

I use my cell

Too much of a hassle to send in the ORIGINAL bill.. Why they need the ORIGINAL is beyond my limited comprehension

Addison TX

@hp.com
You should only be paying $45 a month for ANALOG AT&T unlimited nationwide calls. I just called to switch our digital back to analog landline. Not sure why they are charging you $70. But these outages haven't just been phone outages for us; they've been Internet instability, too. First, we're switching the phone lines back to analog. Then, we'll see if other services improve but the decreased draw on the bandwidth.
bdon78
I didn't do it

join:2009-05-18
Decatur, GA

Definitely a Problem

So... its kind of strange too... calls connect then drop... (insert iPhone in NYC joke here)

First time I've had a Uverse voice issue so far in the 2 years I've had it. Clearly my internet is working fine...

att guy

@west.com

tier 2 shutsdown server

tier 2 tech for voice has stopped taking calls

ropeguru
Premium
join:2001-01-25
Grafton, WV

Uhhhh...

Anyone seen Splitpair See Profile? Is he using his left over beanies again to repair the lines?

David
I have a son- d3
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:68
Reviews:
·AT&T Southwest
·DIRECTV
·AT&T Midwest
·Google Voice

1 edit

Re: Uhhhh...

said by ropeguru:

Anyone seen Splitpair See Profile? Is he using his left over beanies again to repair the lines?
Splitpair See Profile doesn't hang out here anymore. When his opinions weren't valued anymore (in his words) he moved on.

--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

lordfly

join:2000-10-12
Homestead, FL

This is why...

My wife won't let me get rid of the land line. So I keep on paying for a line that we rarely use and don't even have long distance on.

Boricua65
Premium
join:2002-01-26
Sacto Sh*tty

Re: This is why...

I can go one better than that. I have neither a POTS or their voice plan. In my house, it's strictly all cell phones.
--
Illegal aliens have always been a problem in the United States. Ask any Indian. Robert Orben

lordfly

join:2000-10-12
Homestead, FL
Reviews:
·SkyNet360
·AT&T Southeast

Re: This is why...

I offered her to transfer our POTS line number to a cell and pay about $15/mo instead of $25/mo and have long distance. Nope, the complaint I then got was, what if the cell towers don't work during the next Hurricane, blah, blah. Frankly it is a weak excuse. Maybe after this hurricane season I will try again to reason with her.
BullyRED

join:2004-04-08
Grayslake, IL

(yeah for me) I gambled correctly!

I was hesitant about ditching u-verse voice a few months back after the last local outage...but I switched to Ooma and so far so good! (happy today!)

I'm sure I won't be happy when Ooma tanks for some reason like this though...

NetGear
rerum cognoscere causas
Premium
join:1999-12-20
TEXAS

No problems here...

It's been there when I needed it today. Have had our land-line go down, too. No biggie... have a couple of cell phones if we need them or worst case use Skype. Granted, if this were to become a long-term issue, then that would not be acceptable.

Just me

@ssa.gov

Are Ham Radio people saving the day again?

Are Ham Radio people saving the day again?
Youngjm

join:2002-04-01
Ada, MI

VOIP is not as reliable as POTS!!!

No surprise here! The low prices come at another price, reliability, and issues will happen.
treichhart

join:2006-12-12

About VOIP

I am sorry but POTS will be gone in about 5 years and VOIP is the new POTS. Most of your cable and smaller telcos are using VOIP instead of POTS.
Youngjm

join:2002-04-01
Ada, MI

Re: About VOIP

I do not disagree. I use VOIP but do not expect the same reliability as POTS for now.

JimThePCGuy
Formerly known as schja01.
Premium,MVM
join:2000-04-27
Morton Grove, IL

Re: About VOIP

VOIP has too many things that can go wrong. As my boss would say: As the number of components in a system approaches infinity the mean time to failure approaches zero.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
Give it a few years, your POTS will essentially be a VoIP based POTS system, having the 'only' non VoIP part be the part between your house and the CO.
sjhall
Premium
join:2004-05-18
Pompano Beach, FL

Still down in FL

Uverse VoIP still down here. Never had these problems with CallVantage.

fiber_man
Things Happen For A Reason
Premium
join:2001-01-27
Port Saint Lucie, FL

Re: Still down in FL

Working just fine here. I have had it for over a year without any problems.
--
GO NOLES!!
guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:1

VOIP = MAYBE PHONE

Suckers will never learn I guess, VOIP is a maybe phone, maybe it will work, maybe it won't. But being were now a country with the Walmart mentality ( price is everything ) whats missing service every now and then to saving a few bucks

JimThePCGuy
Formerly known as schja01.
Premium,MVM
join:2000-04-27
Morton Grove, IL

POTS does have its advantages it seems

This is EXACTLY why you'll have to pry my POTS line from my cold dead hands.

Slyker

@messagelabs.net

AP Wire Story

BC-US-TEC--AT&T-Phone Outage
Widespread outage for AT&T's digital phone lines
Eds: APNewsNow. Will be led.
NEW YORK (AP) - AT&T's new digital home phone service failed across the country Tuesday.
Customers of AT&T Inc.'s U-Verse Voice say their landline phones have had no dial tones since the morning. Reached by cell phone, the customers say those who call them get a message that the line has been disconnected. Support personnel are telling customers that a server crash brought down the service in AT&T's entire 22-state local-phone service area.
AT&T spokeswoman Mari Melguizo says service was being restored in the afternoon, though some customers are still affected.
U-Verse Voice sends calls over the customer's Internet
connection, making it technically similar to independent services such as Vonage. AT&T said in January that it had signed up more than 1 million U-Verse Voice customers.

Suek

@sbcglobal.net

Re: AP Wire Story

mine is still down in Cleveland, OH at almost 6:00 pm here eventhough this forum says all users are back up

vrette
Premium
join:2000-07-22
Lombard, IL

1 edit

Double-Whammy

I rarely use the land line, but this AM I needed to call at&t because my bill was messed up, only to find, my phone service wasn't working either. Double-Whammy! I had to use my Verizon cell phone to talk to u-Verse customer service about the mistake on my u-Verse bill and to call tech support to find out the about the voice line troubles. Oh, the irony...

colette51

@swbell.net

. . .service has been restored for all users ???

I do not think so! A friend north of Chicago still does not have his land line working. This has been going on since at least noon today. Thank God he has a cell phone for emergency.
WhatNow
Premium
join:2009-05-06
Charlotte, NC

Where is their backup plan

It is hard to believe 1 server crashing caused this unlees they are so cheap they only had one server. I could see a problem for just minutes or up to a half hour at the most. As someone stated at&t Call-Advantage did not have this problem so they know how to build a redundant stable network. They are in the network business and this is the second time in the last few days they have dropped large parts of the u-verse voice network.
guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:1
Reviews:
·Verizon FiOS

Re: Where is their backup plan

said by WhatNow:

As someone stated at&t Call-Advantage did not have this problem so they know how to build a redundant stable network.
That was a third party system, AT&T had nothing to do with the actual service

anon in Ok

@sbcglobal.net

not working here

U-Verse voice still not working in East Central Oklahoma. Efforts to reach U-Verse tech support were thwarted by misdirected calls and hangups from the tech dept.

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