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AT&T Suspends iPhone 4 Pre-Orders
Apple, AT&T sell 600k phones despite AT&T system collapse
by Karl Bode Wednesday 16-Jun-2010 tags: business · hardware · trouble · wireless
Tipped by SuperNet9 See Profile
As we noted yesterday, AT&T and Apple's pre-order launch of the iPhone 4 was nothing short of a total disaster in terms of smooth ordering of the device. AT&T's entire ordering apparatus collapsed completely -- and by proxy so did Apple's. Still, the day was a success from AT&T and Apple's perspective, both companies burning through their entire stock of phones before 5PM EST yesterday (though nobody knows what the total stock was).

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Worse were the complaints of security problems, with some people gaining access to other user accounts -- and others finding that their phones were being shipped to the wrong people. Now a leaked internal memo suggests that AT&T "temporarily suspended" all iPhone 4 pre-orders to presumably figure out what went wrong -- but to also file orders made by store salespeople using credit card numbers scribbled on notepads -- something that was apparently the norm at AT&T stores. Says AT&T's internal memo:

Effective close of business on June 15, 2010, the ability to place pre-orders (new activations, upgrades and exchanges) has been temporarily suspended. There is a special team that will be manually working all pre-orders from June 15th that were held in a pending status. Under no circumstances should new pre-orders be attempted in the system.

AT&T wouldn't officially comment to us about the problems yesterday, or why the company wasn't prepared for what they knew was to be heavy demand -- despite their recent wireless data plan price hikes. Apple meanwhile issued a rare public statement apologizing for yesterday's dysfunction. Says Apple:

Yesterday Apple and its carrier partners took pre-orders for more than 600,000 of Apple's new iPhone 4. It was the largest number of pre-orders Apple has ever taken in a single day and was far higher than we anticipated, resulting in many order and approval system malfunctions. Many customers were turned away or abandoned the process in frustration. We apologize to everyone who encountered difficulties, and hope that they will try again or visit an Apple or carrier store once the iPhone 4 is in stock.

AT&T also issued a statement, but as with their recent iPad security screw up, AT&T couldn't be bothered to apologize for their role in being unprepared for the launch. They did however note that pre-orders yesterday were ten times greater than when AT&T began pre-orders for the iPhone 3GS, and that the AT&T website saw 13 million visit to their upgrade eligibility website. Says AT&T in a statement:

Phone 4 pre-order sales yesterday were 10-times higher than the first day of pre-ordering for the iPhone 3G S last year. Consumers are clearly excited about iPhone 4, AT&T's more affordable data plans and our early upgrade pricing. Given this unprecedented demand and our current expectations for our iPhone 4 inventory levels when the device is available June 24, we're suspending pre-ordering today in order to fulfill the orders we've already received. The availability of additional inventory will determine if we can resume taking pre-orders.

Seriously -- what's so hard about saying "we're sorry for the inconvenience?" Once pre-orders are up and running again users likely won't see an actual iPhone 4 shipment before July 2. Next up? The complete gridlock that will be created when all 600,000+ iPhone users go to activate their phones simultaneously.

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sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Preparation

Of course AT&T knew about the wave of traffic. They have no real competition due to the nature of the US wireless market and its handset exclusivity issues. They can do whatever the heck they want, not even bother to spend a little extra money to properly prepare for the iPhone launch, without having to worry about consumers lashing out at them by signing up with another carrier that has the iPhone.

The FCC, specifically Genachowski and Obama, have truly failed the American people.
openbox9

join:2004-01-26
Alexandria, VA
kudos:2

Re: Preparation

said by sonicmerlin:

They have no real competition due to the nature of the US wireless market and its handset exclusivity issues.
Right, because at least four major nationwide wireless providers, along with numerous smaller providers, and countless choices for handsets make for such a poor wireless market.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Re: Preparation

said by openbox9:

said by sonicmerlin:

They have no real competition due to the nature of the US wireless market and its handset exclusivity issues.
Right, because at least four major nationwide wireless providers, along with numerous smaller providers, and countless choices for handsets make for such a poor wireless market.
From Ars:

The antitrust measurement gauge that the FCC uses, the Herfindahl-Hirschman Index, has jumped by almost 700 points since the agency first began using it in 2003. That's a 32 percent increase. Some of this newer concentration is a consequence of mergers over the last few years: AT&T/Aloha, T-Mobile/Suncom, Verizon Wireless/Rural Cellular, and Verizon Wireless/Alltel.

So the wireless sector HHI is now at 2848, the agency says, which doesn't mean diddly until you know that the Department of Justice regards a market to be "highly concentrated" if, following a merger, the HHI in a given industry throttles past 1800. The FCC typically starts to eyeball the situation after a post-merger calculation of 2880.
openbox9

join:2004-01-26
Alexandria, VA
kudos:2

Re: Preparation

Ok? I'm actually shopping around for new devices, with the potential of switching to a new carrier right now. I honestly have no issues with the wide variety of choices...regardless of what some index is pegged at. So, your initial claim of "no real competition" is totally unfounded IMO based on my ongoing research for new/additional ways to spend my hard-earned money.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Re: Preparation

said by openbox9:

Ok? I'm actually shopping around for new devices, with the potential of switching to a new carrier right now. I honestly have no issues with the wide variety of choices...regardless of what some index is pegged at. So, your initial claim of "no real competition" is totally unfounded IMO based on my ongoing research for new/additional ways to spend my hard-earned money.
So your anecdotal evidence that conveniently ignores the issues inherent to the US wireless industry is more significant than a well-established measurement of industry concentration? Right. Swim harder.
openbox9

join:2004-01-26
Alexandria, VA
kudos:2

Re: Preparation

So my (and many others') actual experience compared to a made up index isn't significant?

jap
Premium
join:2003-08-10
038xx

1 edit

Re: Preparation

said by openbox9:

So my (and many others') actual experience compared to a made up index isn't significant?
You're in the wealthy, densely populated, highly visited by outside users, and extensive flats around D.C.. That's hardly representative of national marketplace options.

Outside major metros there's usually one or two dominant operators who can justify presence on all (or nearly all) towers & the deployment of new tech with lesser players relegated to strategically spotty coverage and competing on price, bundles, locked handset offerings and plan options. People must chose by least-evil based on individual needs and hope their needs (new job commute?, kids go to different school?) don't force broken contracts, useless handsets replaced by yet another locked device, change of numbers, etc., etc..

USCellular (who long ago built all the towers) has been dominant in my service area with VZ recently matching tower presence and grabbing customers via aggressive family plans and in anticipation of LTE (someday) broadband deployment. Wide swaths of area have no wireless or broadband service. Zero. We'll see how long it takes VZ to steal back the slew of wireline customers they sold to Fairpoint. USCellular shows no signs of delivering decent data connectivity (not even a smartphone offering yet) and is on a one-way road to tower & backhaul wholesaling. Result: our single good choice changes and most of us will transition regardless of sunk costs or VZ terms.
openbox9

join:2004-01-26
Alexandria, VA
kudos:2

Re: Preparation

And before I was in a sparsely populated, not quite vacation hotspot, typically not visited by large numbers of outside users, location in the panhandle of FL...aka southern Alabama. Before then I lived in the midwest. No single location is representative of the national marketplace...nor did I imply it was. My point was that I've been part of, or overhead, many conversations in several locations regarding cellular service, and rarely have I heard someone complaining that they're frustrated by the lack of competition in the wireless phone arena. I welcome other actual stories/viewpoints.
lqrisquicker

join:2010-01-21
Glens Falls, NY
right 4 major mationwide providers, numerous smaller providers, and one that is aloud to carry the iPhone, so it is a pretty poor wireless market in the us.
openbox9

join:2004-01-26
Alexandria, VA
kudos:2

Re: Preparation

The iPhone is only one device. There are several different devices spread across many carriers, so the wireless market really isn't that poor.
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA
Reviews:
·Comcast Formerl..
said by sonicmerlin:

The FCC, specifically Genachowski and Obama, have truly failed the American people.
Yeah, because the Constitution says you have the right to an iPhone.
SalesGOD
Got Money? Will Sell

join:2001-04-11
Tinley Park, IL
said by sonicmerlin:

The FCC, specifically Genachowski and Obama, have truly failed the American people.
How about blaming the previous administration who allowed all of these mergers to take place?

If you are going to place blame, make sure you know what you are talking about.

bionicRod
Funkier than a mohair disco ball.
Premium
join:2009-07-06
united state
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·CenturyLink
·Mediacom

Re: Preparation

said by SalesGOD:

said by sonicmerlin:

The FCC, specifically Genachowski and Obama, have truly failed the American people.
How about blaming the previous administration who allowed all of these mergers to take place?

If you are going to place blame, make sure you know what you are talking about.
Didn't you know? These days every single problem, discomfort, disappointment or anything else that doesn't make absolutely everybody happy 100% of the time is Obama's fault. That relieves the overburdened American public the trouble to have to actually think, or get off the couch and do something themselves.

jap
Premium
join:2003-08-10
038xx

Re: Preparation

Heehee. Yeah, I know. His entire administration has ties deep into the energy sector making him a public risk due to lax coal & oil operations.

Seen a "Drill, Drill, Drill" bumper sticker lately? All the pickup trucks in my town suddenly have shiny clean rectangles next to their ObamaCare stickers. The prez controls drug companies too, ya know.

But we do go off topic, eh? No, wait, he fubar'd the FCC too.
rebus9

join:2002-03-26
Tampa Bay
Reviews:
·RoadRunner Cable
·Verizon FiOS
Like others, I am stunned that after so many PR black eyes, Apple has still chosen to maintain their exclusive agreement with AT&T.

How many times does AT&T have to bring shame to the iPhone platform before Apple wakes up and lets Verizon in on the deal?

If I was an Apple shareholder, I'd be screaming at how much money Apple is leaving on the table by exclusing the huge potential market of Verizon subscribers.

jap
Premium
join:2003-08-10
038xx

1 edit

Re: Preparation

said by rebus9:

[everything spot-on]
Though I'd rather see every other carrier have iPhone and VZ be left out in the cold.
[/dreaming]

ThirdShifter
Premium
join:2002-03-16
Vernon Rockville, CT
kudos:1

July 2nd it is for me.

Ordered mine midnight june 15, got the availability date of 2nd, ships between that and 7th.

No hurries, as i can learn the os4 on the 3gs first.

Z80A
Premium
join:2009-11-23

3 edits

600,000 on a presale day even with all the problems

Holy crap! No wonder the system took a dump. That is 4X what a supposedly popular handset would do over an entire release weekend and nearly 10X what they would do in a single day.

Activation on release day will be a total nightmare.
xenophon

join:2007-09-17

Re: 600,000 on a presale day even with all the problems

Considering they have an established iPhone base of what, about 80 million phones out there, maybe 40-50 million active in US, that's not surprising.

The first iPhone sold 250K the first weekend - and that was essentially an extension of the established iPod user base.

Z80A
Premium
join:2009-11-23

Re: 600,000 on a presale day even with all the problems

I read that AT&T has 14 million or so iPhone subscribers in the US.
xenophon

join:2007-09-17

Re: 600,000 on a presale day even with all the problems

said by Z80A:

I read that AT&T has 14 million or so iPhone subscribers in the US.
Yeah, I guess 40M would be half of ATT customers. They may have sold that many total phones of all models, but most of those phones may no longer be active. 14M probably more realistic, about 15-20% of ATT customers on iPhone.

Z80A
Premium
join:2009-11-23

Re: 600,000 on a presale day even with all the problems

I think I saw that in a business news item about how many people would flee AT&T if the iPhone because available elsewhere and they mentioned the 14M sub number.
bladec59

join:2007-09-24
Alpharetta, GA
said by Z80A:

Holy crap! No wonder the system took a dump. That is 4X what a supposedly popular handset would do over an entire release weekend.

Activation on release day will be a total nightmare.
Agree, that will be the next big test...could have a repeat performance if AT&T doesn't get their act together.

Z80A
Premium
join:2009-11-23
Reviews:
·Cox HSI

Re: 600,000 on a presale day even with all the problems

They got about a week to do it. Handling activations probably isn't a problem when you spread 150-200K over 3 days but you will have 600K users all trying to do it on a single day, PLUS whatever they sell in store.

I think AT&T and Apple are both very surprised by their sales success yesterday. They knew it would be great but I don't think they thought it would be 600K insane.
--
"Our goal (was to make) a billion phones Flash-enabled by 2010...We're actually going to get 1 billion Flash-enabled phones by 2009." -Adobe Chief Technology Officer Kevin Lynch in Nov 2008.

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

Re: 600,000 on a presale day even with all the problems

said by Z80A:

They got about a week to do it. Handling activations probably isn't a problem when you spread 150-200K over 3 days but you will have 600K users all trying to do it on a single day,
I suspect Apple will stagger their delivery schedule such that the delivery of the iPhone 4 will be spread out over a week and NOT all arrive in user hands on the same day.
--
Are you happy with your rep in Washington, DC?

Z80A
Premium
join:2009-11-23

Re: 600,000 on a presale day even with all the problems

Actually they do vary the shipments but Fedex has hold orders to not deliver the items on release day. Everyone will get them on the same day and it will be a mess.

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

Re: 600,000 on a presale day even with all the problems

said by Z80A:

Actually they do vary the shipments but Fedex has hold orders to not deliver the items on release day. Everyone will get them on the same day and it will be a mess.
Looks like Apple is staggering anyway by delaying ship dates to after launch day:

»gizmodo.com/5565259/
The iPhone 4 arrival was delayed to July 2 for many pre-orders already. Now there's a new date: July 14.

Now we are receiving reports on Apple Store iPhone 4 June 24 pick-up orders being cancelled via email.

Many users who ordered yesterday have found they are not going to receive their phones on the promised day. Others have had their orders completely cancelled and now they have to order again, with the July 14 date instead of the initial June 24 or July 2.

The questions now: Would the order cancellations continue? How would they fix the mishaps? Are there going to be any more delays?

--
Are you happy with your rep in Washington, DC?

Z80A
Premium
join:2009-11-23
Reviews:
·Cox HSI

1 edit

Re: 600,000 on a presale day even with all the problems

That is because they don't have the production capacity to deliver that many phones by release day. It isn't because of activations. That happens a lot with their popular products. They sell as many as they think they can deliver and then based on production capacity start pushing out the dates to reflect realistic delivery capability.

All of those who ordered for the 24th should receive their phones exactly on the 24th.
--
"Our goal (was to make) a billion phones Flash-enabled by 2010...We're actually going to get 1 billion Flash-enabled phones by 2009." -Adobe Chief Technology Officer Kevin Lynch in Nov 2008.
iansltx

join:2007-02-19
Golden, CO
kudos:2
Reviews:
·Verizon Online DSL
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I wonder how many of those users are new customers, and how many are upgrades. If we're talking about a ton of upgraders, data usage (as opposed to strain on the activation system) shouldn't be too ridiculous versus what it is now. However if a significant number of folks are getting their first iPhone with this then you're looking at another wave of data-hungry devices on AT&T's rather rickety network. Say what you like about AT&T's capacity increases (and yes, I know that they *are* increasing capacity) but the company isn't keeping up with demand.

My take on the numbers: the initial wave of preorders for the iPhone in the US will top one million by launch date. Of these, 500,000 will hit the streets at about the same time, with another 500,000 coming in early July. Might be another 500,000 a few weeks after that (I'm guessing that Apple will sell out of their second preorder batch). Of those, half will be new customers and half will be upgrades, though I might be a bit high on the new customers percentage.

The result? Significant added load across AT&T's network and a broken activation system because AT&T isn't going to hire anyone from Facebook, Digg or Twitter to deal with scaling their system to meet the load.
xenophon

join:2007-09-17

Re: 600,000 on a presale day even with all the problems

I'd suspect most people who wanted an iPhone already have one. ATT will of course get some new customers but not like before, especially with the 2GB limit.

Android outsold iPhone last quarter (before EVO/Incredible) and is picking up even more steam. I'd guess 90% of iPhone 4 sales will be existing iPhone owners.

Android will grow with power users and prosumers who don't like ATT policies or Apple control. iPhone will continue to do well for those who want a tightened consumer device and not have to manage a computer. Android is essentially a computer that requires more tinkering - not for everyone.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: 600,000 on a presale day even with all the problems

You underestimate the allure of the Apple brand name.
xenophon

join:2007-09-17

Re: 600,000 on a presale day even with all the problems

If iPhone were to startup on other carriers, I'd expect another large wave of new iPhone users. Otherwise, I'd still guess 90% of iPhone 4 buyers will be upgrades. ATT is restricting Apple at this point.

joako
Premium
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/dev/null
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No, remember they have an ass-backwards system. You are forced to install iTunes on your computer and "activate" the iPhone apart from activating the AT&T service. It's not like every other GSM phone on earth where you insert your SIM card and start using it.
--
PRescott7-2097
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: 600,000 on a presale day even with all the problems

Trust me, I know...though I jailbroke my first generation iPhone...
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3
said by joako:

No, remember they have an ass-backwards system. You are forced to install iTunes on your computer and "activate" the iPhone apart from activating the AT&T service.
That was SOOOOO iPhone 1st Gen.. My last iPhone I purchased was on, activated, and read to go right out of the store. You don't need to activate the pone on iTunes anymore.

Besides, who says that every phone, simply because it's a GSM phone, has to all work the same way. Quite honestly glad the iPhone works different than other phones.. why? ..because for me its always simply worked.
MaynardKrebs
Premium
join:2009-06-17
kudos:3
said by Z80A:

Holy crap! No wonder the system took a dump. That is 4X what a supposedly popular handset would do over an entire release weekend and nearly 10X what they would do in a single day.

Activation on release day will be a total nightmare.

Assume 700,000 orders (the high-end of over 600k), and further assume that they were all entered in a 2 hour span (worst-case scenario for this exercise). That's less than 100 TPS - an amount that any half-assed team familiar with retail or brokerage/banking transaction processing could design/develop/deploy in their sleep without breaking a sweat.

Systems I designed 25 years ago were doing nearly that amount of volume on highly complex transactions - I did that volume over a 7 hour period - so my average throughput was a little under 30 TPS, but machines and networks were MUCH slower then too.

ATT is just a sorry case.

See 14 replies to this post
SilentMan

join:2002-07-15
New York, NY
said by Z80A:

Holy crap! No wonder the system took a dump. That is 4X what a supposedly popular handset would do over an entire release weekend and nearly 10X what they would do in a single day.

Activation on release day will be a total nightmare.
This is just to reaffirm that Steve Jobs is a marketing genius. I would love to buy an iPhone, but the AT&T exclusivity keeps me from doing it.

In other news, can the OS4 be used on the iPad thus bringing multitasking to the device? Steve Jobs didn't say a word about that during his presentation of the iPhone4.

Z80A
Premium
join:2009-11-23

2 edits

Re: 600,000 on a presale day even with all the problems

Yeah he did. iOS 4 is coming to the iPad which is why they changed the name from iPhone OS to iOS. If memory serves it is supposed to be this Fall for iPad. Come to think of it I wonder if that means a possible iPad refresh already.

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

Re: 600,000 on a presale day even with all the problems

said by Z80A:

Yeah he did. iOS 4 is coming to the iPad which is why they changed the name from iPhone OS to iOS. If memory serves it is supposed to be this Fall for iPad. Come to think of it I wonder if that means a possible iPad refresh already.
»www.engadget.com/2010/04/08/live···4-event/
11:02AM "And, we're bringing OS 4 to the iPad this Fall."
»www.redmondpie.com/download-ipad···9140583/
Cutting the long story short, you’ll get one major OS (iPhone 4.x) update on your device for free, but for all the future OS updates like iPhone 5.0, you’ll have to pay just like you do for iPod touch.

--
Are you happy with your rep in Washington, DC?

Transmaster
Don't Blame Me I Voted For Bill and Opus

join:2001-06-20
Cheyenne, WY
Yes and it is coming to the iPod Touch 2G and newer.
bladec59

join:2007-09-24
Alpharetta, GA

1 edit

Well....

I'd say Karl's opening sentence is a fraction off. It wasn't a total disaster....I'd say at least 600,000 people were satisfied...perhaps a bit slowly and with some persistence, but satisfied none-the-less.
bladec59

join:2007-09-24
Alpharetta, GA

Re: Well....

Good catch Karl, I see you've modified your opening sentence...

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

More than a system collapse..

..looks like a massive security issue to me.

»gizmodo.com/5564913/proof-iphone···ing-info

morbo
Complete Your Transaction

join:2002-01-22
00000

Why would anyone expect more from AT&T? This is how they are

Why would anyone expect more from AT&T? This is their style. Half ass it just enough to get by, then make up any excuse and continue raking in the money. In the meantime, ignore infrastructure upgrades until the network is nearly unusable.

N3OGH
Yo Soy Col. "Bat" Guano
Premium
join:2003-11-11
Philly burbs
kudos:1

Re: Why would anyone expect more from AT&T? This is how they are

Yes, one could say AT&T "phones it in" on a regular basis.

ff1324
Everybody Goes Home
Premium
join:2002-08-24
On Four Day
Reviews:
·AT&T Southwest

Apple Store App

While I didn't pull the trigger, the Apple Store App allowed me to add a 4 to the cart AND checked my account against AT&T's server AND gave me the $199 price (which really, REALLY surprised me). Maybe it would have told me after that point I couldn't get it...who knows...

Hmmmm....ooooh the temptation....
--
My rants get raves.

HunterZ

join:2003-07-16
Kent, WA

Re: Apple Store App

The App Store app seems to take a different route to getting things done. My wife tried to put in an order via the traditional means to upgrade her iPhone 3G to the 4 under the same plan and found that everything was jammed up like all the sites have been reporting. The Apple Store people then told her to try the App Store app and it worked without a hitch. She is thrilled that she managed to get her order in before the suspension announcement.

Personally I'm not much of a fan of Apple's products

Transmaster
Don't Blame Me I Voted For Bill and Opus

join:2001-06-20
Cheyenne, WY
I was waiting for somebody to mention this. Apparently people who ordered their new iPhone from an iPhone had no trouble with the transaction. Stands to reason all of the necessary information needed for the transaction was already available from the ordering iPhone.
--
I am quite sure now that often, very often, in matters concerning religion and politics a man's reasoning powers are not above the monkey's.
- Mark Twain in Eruption

MovieLover76

join:2009-09-11
kudos:1

Is their anything that AT&T does right?

Seriously, Ipad security breach, now iphone security breach, web site goes down, seriously? website? that is something that if properly developed should be able to handle the load, it's just embarrassing.

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

Re: Is their anything that AT&T does right?

said by MovieLover76:

Seriously, Ipad security breach, now iphone security breach, web site goes down, seriously? website? that is something that if properly developed should be able to handle the load, it's just embarrassing.
Yet the buyers continue to flock in by the millions. Tells you something about the average consumer.
--
Are you happy with your rep in Washington, DC?

ptrowski
Got Helix?
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Putnam, CT
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said by MovieLover76:

Seriously, Ipad security breach, now iphone security breach, web site goes down, seriously? website? that is something that if properly developed should be able to handle the load, it's just embarrassing.
You would be surprised how many companies don't properly stress/load test their systems. From my point of view it is great as we provide consultants to do just that.

The problem lies in the fact they had way more orders than expected. They could have tested it to 500,000 which would have been an impressive number and still got hit.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org

vrette
Premium
join:2000-07-22
Lombard, IL

Got my confirmation a few minutes ago...

Finally got the confirmation from my in-store manual pre-order yesterday morning.

"Thank you for ordering iPhone 4 from AT&T. Your device has been reserved. Today was the busiest sales day in our history. Because of the incredible volume of orders we received, there is a slight chance that some customers may receive their devices between June 25 and June 28. Rest assured, we are doing all we can to ship devices to customers for delivery on the 24th. You do not need to take any action at this point.

As soon as your device ships, we will send an email confirmation including a tracking number for your convenience. In the meantime, you can check the status of your order on our website at any time by clicking here or by calling our automated system at 1-877-782-8870. "

I was second in line at the store, so I better get it on the 24th... geez. I am able to track the progress. Right now it says "processing."

Finally, I have AT&T u-verse and AT&T/Yahoo flagged the confirmation email as spam. Talk about irony....
--
Chairman of the Bored...

Duramax08
A Challenger Appears
Premium
join:2008-08-03
San Antonio, TX

Re: Got my confirmation a few minutes ago...

I havent got my confirm email yet but when I check, att has it under processing. And they also said I placed the order today. I placed it yesterday.
--
I heart my unreliable internet by clear.
DJ_Kismuth

join:2001-11-25
Chicago, IL

Huh?

How could selling over half a million phones and generating millions upon millions in revenue on a product that doesn't really exist yet, be considered a disaster? I'd say it was a massive success.....

cdru
Go Colts
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Fort Wayne, IN
kudos:5
Reviews:
·Frontier FiOS

Re: Huh?

said by DJ_Kismuth:

How could selling over half a million phones and generating millions upon millions in revenue on a product that doesn't really exist yet, be considered a disaster? I'd say it was a massive success.....
It was a disaster in a sense that it helps reinforce that AT&T still can't handle the load the iPhone creates. How may version launches has AT&T dropped the ball on? Every one. It continues to makes AT&T, and by proxy Apple. While their may not be such thing as bad publicity, I'm sure Apple would have much preferred a smooth pre-order launch where everyone who wanted to pre-order could quickly and easily do so.

The whole launch reminds me of online Black Friday sales in the late 90's during the bubble. It was kind of understood then when major ecommerce transactions where still a new(er) thing. As someone else posted above, there is absolutely no excuse for not being able to have a high performance transaction processing system in place, especially for the 4th go around.
fishacura

join:2008-01-25
Phoenixville, PA

Verizon to the rescue

Come on apple.....verizon would never tarnish your good name. Now's the time to make your phones available to VZ customers
--
People who don't get good service on average tell 10 others while people who do get good service on average tell 1.

vrette
Premium
join:2000-07-22
Lombard, IL

Re: Verizon to the rescue

I've waited 3+ years for VZ to get an iPhone, but finally caved in to the other evil empire.
--
Chairman of the Bored...

iLive4Fusion
Premium
join:2006-07-13
Reviews:
·AT&T U-Verse
·T-Mobile US
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·ViaTalk
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said by fishacura:

Come on apple.....verizon would never tarnish your good name. Now's the time to make your phones available to VZ customers
They already did that by not moving over to the HSPA side already.
--
2010 Ford Fusion Sport
chronoss2009
Premium
join:2008-09-23
kudos:2

whats the big deal

Worse were the complaints of security problems, with some people gaining access to other user accounts --

i dont see a problem , you dont have anything to hide do you all
visuelz

join:2003-05-01
Brooklyn, NY

Not an excuse!

AT&T is solely to blame for this. They should have adequately prepared for this instead of making excuses. Reminds me of a bunch of slackers. I hope AT&T loses their right to own the iPhone ASAP.

vrette
Premium
join:2000-07-22
Lombard, IL

Pissed off at AT&T for messing up the iPhone pre-orders?

...there's an app for that...
--
Chairman of the Bored...

iLive4Fusion
Premium
join:2006-07-13

1 edit

More than the EVO

More Pre-order's from the iPhone than the EVO sold in a day! Well way more..

Johnny
Premium
join:2001-06-27
Atlanta, GA
kudos:1

Why call it a "total disaster?"

This is good news, not bad news. Yet leave it to the "media" to spin it against Apple any way they can. Some things never go away. Are we now going to hear how "beleaguered" Apple is?

This headline should have said "Massive Demand for Apple's iPhone 4 Overwhelms Apple, AT&T Order Systems."

"Smooth ordering?" That's the #1 news of the day? It is not. The news is the demand being 10 times more than expected.

You're not fooling anybody trying to make this into some sort of "Apple screws up again." Anybody with any sense will know the demand for this phone is huge and that is the real story.

See 7 replies to this post
KoRnGtL15
Premium
join:2007-01-04
Grants Pass, OR

Want some cheese with that whine

People gripe and moan how bad ATT is. Yet they still come out in hoards asking for more with the iphone.

David
Now accepting new patients
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:70
Reviews:
·AT&T Southwest
·DIRECTV
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·Google Voice

Re: Want some cheese with that whine

said by KoRnGtL15:

People gripe and moan how bad ATT is. Yet they still come out in hoards asking for more with the iphone.
And they still e-mail me and ask for DSL too! I still get as least 3-6 a week looking for DSL.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

att stinks

@cox.net
The iphone is an awesome phone it should be on an awesome carrier . AT&T will drop a call between me and my neighbor who is only a building away.

Duramax08
A Challenger Appears
Premium
join:2008-08-03
San Antonio, TX
can i get some crackers with that? thanks.
--
I heart my unreliable internet by clear.

Last Parade

join:2002-10-07
Port Colborne, ON

time

EDT, not EST

TamaraB
Question The Current Paradigm
Premium
join:2000-11-08
Da Bronx
Reviews:
·Optimum Online
·Clearwire Wireless

Crap!

L132: We are unable to process your transaction at this time. We apologize for the inconvenience. You may contact our Customer Care department at 1-800-331-0500 or dial 611 from your wireless phone.
All I want to do is pay my bill! I will keep my 3g/16 till the 4GS arrives. If I can't stay grandfathered at "unlimited" data with a device upgrade, I will simply wear out this 3g and then look for the best smart-phone deal out there. VZ still has an unlimited data plan right? This data "cap" crap will cause me to dump AT&T/iPhone, as much as I love this phone.

I guess it's 611! I have visual voice mail indications but no voice mail, wonder if their entire system is screwed!

Bob
--
Would you ever go over to Czechoslovakia, and marry me daughter for me?"

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