Last year we were the very first to report AT&T was planing to apply caps and overages to their U-Verse and DSL services. More than a year later and the effort appears to still be a rather ham-fisted affair. AT&T caps on DSL and U-Verse users were supposed to officially go live on May 1 of 2011
, with DSL users facing a 150GB monthly cap, and U-Verse users facing a 250GB monthly cap (both paying $10 per each additional 50GB consumed). At the time, AT&T confirmed that not all customers had access to the meters
, though the company was never clear on when all users would see the option.
More than a year later and many users say they aren't seeing any meters, and many of those who do continue to insist that the meters don't accurately track usage. At one point one user was informed
AT&T had had trouble accurately tracking U-Verse usage, something AT&T denied to us when asked. Stacey Higginbotham at GigaOM
notes that AT&T continues to warn users about using too much data and threaten overage fees -- while at the same time failing to provide a meter to track usage. AT&T gave Higginbotham this statement in response to their no-show meters:
All customers will hear from us early and often if they are close to exceeding their data plan. Before a customer’s usage surpasses his or her data plan and an additional charge is applied, we send that customer an alert when they reach 65, 90 and 100 percent of their monthly data plan. And we offer two billing grace periods.
The majority of our customers have access to the tool today and we continue to deploy the needed technology to make the measurement tool even more widely available.
We'll not once again for the record that no regulator in North America has deemed it important enough to ensure that carriers are measuring usage accurately (as a result, many aren't). AT&T customers: have you been billed for overages yet? Do you have a meter? If so, is it accurate?