| |SeleniaGentoo ConvertPremium
Fort Smith, AR
Re: Is it fewer than 6000?
said by uverse :Whether he is really an AT&T employee or not, please follow this sound advice. I worked in customer service for many years before advancing to a full fledged career. It can be hell even when things are mostly running smoothly. They need this job to feed their families. They did not choose the outage. Most reps at AT&T I have spoken to are nice people that try to help in any way they can within the system they have to operate within, even though some might not be the most knowledgeable. AT&T is a big company and only leaves them privy to so much information. Anything they know outside that they probably researched on their own. Cut them some slack and don't expect them to know everything about the situation at hand and its status. If you want to bitch, e-mail the CEO. I'm sure he'd love to hear from you
I work for At&t and alot of the service areas are slowly comeing back up. If the Broadband light is green, but there is no Service Light DO NOT REBOOT THE RG. It will make your service be out longer. And when calling in be nice to the agent its not there fault!! We are lucky to have a job in this economy. I am sorry your Service is OUT, BUT it is NOT my fault.
A fool thinks they know everything.
A wise person knows enough to know they couldn't possibly know everything.
There are zealots for every OS, like every religion. They do not represent the majority of users for either.
| || |said by JasonOD :Give "AT&T" a break? Ha! Not bloody likely!
So ATT's got a few thousand customers (who will get their bill proratted for this) out of millions without service. Give these guys a break.
said by JasonOD :I most certainly have not, having been somebody that had to switch CLECs twice. (Started with Northpoint, was on Covad when I switched to Comcast. Don't recall who came between the two.) Difference is: Back then the Internet wasn't quite as critical to consumers and businesses as it is today. And "AT&T"s outage is taking phone service with it. Would you be quite so forgiving of "AT&T" if that much of their PSTN went tango-uniform? I bet the FCC and local regulators wouldn't.
You obviously have forgotten what things were like in the broadbans space for customers 10~15 years ago.
Re: Unhappy AT&T customer
said by JoshvanHulst:Your a customer as of today and you are unhappy because it wasn't turned on, on the same day?
I am a news U-verse customer as of 01/23/2012 and still my service has not been turned on since I switch over from High-speed Internet Pro speed DSL. I am very inferiorated that they will not sent a tech to come to my property to confirm that my line is not active