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AT&T, Verizon Netflix Performance Still Abysmal Despite Deals
by Karl Bode 10:07AM Tuesday Aug 12 2014
Netflix has released the company's latest ISP streaming rankings, which is based on 1 billion hours of TV viewing from 50 million Netflix members worldwide. Most of the list's leaders remain static, with Cablevision, Cox, Suddenlink, Charter and Comcast rounding out the top five. If you click on the expanded results list on the bottom you'll include smaller ISPs, placing Google Fiber, San Juan Cable, Grande Communications, CDE Lightband and RCN in the top five spots.

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While things are looking good for most cable operators in the study (again, your performance improves dramatically if you host free Netflix CDN servers), telcos continue to struggle in the rankings.

Despite the fact that Netflix signed a controversial interconnection deal with Verizon last April, Verizon customer performance continues to flounder. Among larger ISPs Verizon FiOS remains static at twelfth place, and Verizon DSL continues to be among the worst performing service anywhere in last place.

AT&T struck a similar deal with Netflix last month, though it's too early to see results. Meanwhile, AT&T U-Verse performance dropped a spot to fourteenth, the company's "next generation" broadband service being outperformed in the rankings by even heavily-throttled Clearwire wireless service, a traditional basement-dweller.

On a more global scale, Netflix notes that the United States continues to lag other countries in overall streaming speed.

"Of the 20 countries we assess, the U.S. ranked 13th with average speed of 2.23 Mbps," notes the company. "The Netherlands leads in performance, averaging 3.61 Mbps in July, with Norway, Denmark and Sweden all posting speeds better than 3 Mbps."

81 comments .. click to read

Recommended comments

Holy Cable Modem Batman

Washington, DC

2 recommendations

reply to openbox9

Re: Chart of shame...

"First they ignore you, then they laugh at you, then they fight you, then you win." - Mahatma Gandhi


Harrison, NY

2 recommendations

reply to biochemistry

Re: Does your ISP care about you?

No, it would hurt sales of Verizon's Redbox Instant - a direct competitor to Netflix.

Ego has nothing to do with it.


6 recommendations

If Verizon actually cared about their customers, they would be hosting the free CDN server. A large portion of their userbase are Netflix subscribers. However, it would hurt Verizon's fragile ego to allow such a thing.
The harvest is nigh past, the summer is nigh ended. Are you saved?


League City, TX

4 recommendations

reply to norm

Re: VPN Solves it for us

Yeah, no proof except my own observations. I got no horse in this race, only the fact that VPN makes streaming much better. Not sure why Netflix would purposely degrade their own streaming to Verizon after the peering agreement when reports show Comcast streaming improved after the same type of agreements were made. Maybe Verizon hasn't gotten around to it yet?


Pittsburgh, PA
·Verizon FiOS

2 recommendations

reply to battleop

Re: Same **** as last month.

Unicorn excrement
Why would they break 4Mbps if a lot of devices aren't configured to exceed a 3Mbps quality stream? They might burst over 3Mbps while initial buffering (including jumping ahead) but the average should sit just above 3Mbps to maintain that same stream.

If you use an older Roku device, a windows PC (excluding Windows 8 app), or an older STB of some sort that has a Netflix app, there's a good chance it won't secure a stream greater than 3Mbps average.

I don't know exactly how they measure average speeds during peak hours but I have probed them for information in the past. They only track certain videos during certain times but I'm not sure on what exactly those are nor do I know if they exclude players that aren't capable of "SuperHD".

Attached is an example of a stream ramping up via a HE.NET tunnel from this morning.

Holy Cable Modem Batman

Washington, DC

3 recommendations

Chart of shame...

I love it. Make those providers squirm.