Who thinks about long term anymore. Employees are essentials to a company's success.
Circuit City tried to be cheap and fired all their top earners years ago and got new staffing for every store. Look at where they are now. All the signs will be taken down in a matter of weeks.
Sprint tried to be cheap and off shored most of their call center calls. Look at who is trying to stay afloat.
Comcast doesnt pay benefits and uses contractors for installs. Everyone here knows about their terrible customer service. Their installers have killed people, raped, kidnapped, blown up houses, etc. The kidnapping story was never posted here but this happened in Tracy, CA 2 months ago. »www.insidebayarea.com/ci_11124852
When I go do my grocery shopping, the checkers are always busting their buts. The ones on the floor are always busy. They're a union shop and workers get fair pay. Go to Walmart and you can see a different level of service. They barely speak English. They will check your items at the pace they see fit. Most of the time its slow as molasses. They don't care if the line is 10 people deep. They are paid near minimum wage and all look as if they just got kicked off welfare.