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AT&T Yanks 'Fewest Dropped Calls' Campaign
After people apparently noticed it wasn't true....

An AT&T Wireless employee e-mails us saying the company's phone stores have been pulling signs this month that state the provider has the "fewest dropped calls" of any provider, since apparently, well, it's not actually true.


The ad campaign, which launched last March, was based on a Telephia report that actually noted AT&T Wireless (then Cingular) did not have the most reliable network in New York, Chicago, Houston and Los Angeles.

A recent JD Power report gives that honor to T-Mobile in most markets. Similarly, a report from Consumer Reports placed Cingular/AT&T at the bottom of their rankings for reliability and satisfaction.

Click for full size
A quick search digs up this Howard Forums thread, which seems to confirm the employee e-mail, and this report from January profiles a user who sued then-Cingular for misleading advertising:
quote:
California resident Jonathan C. Kaltwasser says he was one of millions who were persuaded to sign up with Cingular after the ad campaign was launched in March 2006. But, he says, two independent consumer reviews have ranked Cingular as the worst or among the worst carriers in terms of dropped calls throughout the United States.
Telephia has since been purchased by The Nielsen Company. As an aside, Telephia studies have also suggested that this website has the sexiest editors.
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RockCake
Premium Member
join:2005-07-12
Woodbridge, VA

RockCake

Premium Member

Facts

aw, why let a little thing like facts get in the way of a good advertising campaign?

jgkolt
Premium Member
join:2004-02-21
Avon, OH

2 edits

jgkolt

Premium Member

Re: Facts

Least amount of dropped calls because of the least amount of completed connections to START the calls. thats what i experienced. I have verizon and it does good except for my new apt. I cant seem to get coverage there, but niether can cingular or others. Voicestream T-mobile used to be known as the sh1tiest carrier around. Looks like they ramped it up a little once they went up north. aren't they losing tons of money?

TMO ROCKS
@t-mobile.com

TMO ROCKS

Anon

Re: Facts

If you have coverage issues just get hotspot@home then you will run off your router's wifi and the calls are FREE in your home. Beat that!!!

jgkolt
Premium Member
join:2004-02-21
Avon, OH

1 edit

jgkolt

Premium Member

Re: Facts

I would but i have verizon. i am out of contract though. but myu family is all on verizon. Anyone have any suggestions for what i can do to get verizon coverage here?
CMoore2004
Premium Member
join:2003-02-06
Jonesville, MI

CMoore2004

Premium Member

Re: Facts

Directional antenna and 3W amplifier would probably do it. Can you get a bar or two outside? Stop by and visit »Cellphones, Providers, and Plans

TMO GUY
@t-mobile.com

TMO GUY to jgkolt

Anon

to jgkolt
To fix the all family on verizon or another network, use Tmobile Myfaves Rate plan. The plan gives you the option to choose any five numbers in the U.S. to talk to unlimited.

jgkolt
Premium Member
join:2004-02-21
Avon, OH

jgkolt

Premium Member

Re: Facts

how often can you change your my faves?

With the hotspot at home can you use any wifi or only tmobile hotspots and tmobile routers

insider
@myvzw.com

insider to jgkolt

Anon

to jgkolt
If you are looking for help, go to a VZW store or call their customer service and tell them you would like a trouble ticket opened for the area you are having problems. Usually they will have a real life "testman" or cell technician drive test your area and see if something can be done. They can adjust the antenna's or slightly increase the power (or other trouble shooting methods) and then retest some calls in your area. Most of the time you will get a call back to see if you have noticed a change. There are some areas that they will be unable to do anything (for example, there is a large hill between you and the tower). Hope this helps =^)

iLive4Fusion
Premium Member
join:2006-07-13

iLive4Fusion to TMO ROCKS

Premium Member

to TMO ROCKS
For an Extra $20 a month + special phones. Oh and don't forget the internet requirement. My house in the boonies T-Mobile works 0 and wont even roam off AT&T and I don't have High speed so there goes that. Here is something that would beat that, more cell phone towers
Nextel and AT&T are the only people that work in my area.

THAT GUY
@t-mobile.com

THAT GUY to TMO ROCKS

Anon

to TMO ROCKS
Dont forget. Not only are calls unlimited from your @Home HotSpot, There are also unlimited from any T-Mobile HotSpot in the country. Worldwide coverage now available via Wi-Fi. Good News for the Troops overseas who wanna call home!!

PolarBear03
The bear formerly known as aaron8301
Premium Member
join:2005-01-03

PolarBear03

Premium Member

Re: Facts

said by THAT GUY :

Dont forget. Not only are calls unlimited from your @Home HotSpot, There are also unlimited from any T-Mobile HotSpot in the country world. Worldwide coverage now available via Wi-Fi. Good News for the Troops overseas who wanna call home!!
Edited to be factually correct

tim
Premium Member
join:2005-06-07
Conroe, TX

tim to TMO ROCKS

Premium Member

to TMO ROCKS
Looks like we have a fanboy in the house...

djrobx
Premium Member
join:2000-05-31
Reno, NV
·AT&T FTTP

djrobx to jgkolt

Premium Member

to jgkolt
I noticed exactly the same thing. I have more problems placing calls than having them drop once I'm on them.

I've been eagerly anticipating the 3G upgrade for a long time, but things have been a real mess leading up to and following the enabling of 3G sevice. Sometimes have to manually disable 3G on my phone to place a call.

Here, T-Mobile has a decent network but their coverage isn't too great. In Los Angeles, AT&T customers can get onto T-mobile's network (since they used to share with Pac Bell), but not the other way around.

PolarBear03
The bear formerly known as aaron8301
Premium Member
join:2005-01-03

1 edit

PolarBear03

Premium Member

Re: Facts

That's my ONLY complaint with T-mobile. In north Idaho, there are several areas that are served by AT&T and not T-mobile, and since I can't roam on AT&T...

Oh well, if it's extremely important, I just find me an unsecured wi-fi signal and...

You know the rest.

en102
Canadian, eh?
join:2001-01-26
Valencia, CA

en102 to djrobx

Member

to djrobx
Are you having issues with 3G bouncing like a Windows 98 PC ?

When I do have a call on 3G... its great.
Typically, it will handoff to GSM before connecting unless I force my phone to 3G only, and then I have to hope that the call will go through. If it doesn't, my phone will end up showing 'No Service' until I 'reboot' my phone, Windows style... and even then its iffy.

I have had 2 hour calls on it without issue, on both GSM and 3G, with 3G sounding cleaner (no garble).

Wirelessman67
@t-mobile.com

Wirelessman67 to jgkolt

Anon

to jgkolt
No the company is not losing money!
dlr_graph
join:2002-02-03
Elizabeth, NJ

dlr_graph to RockCake

Member

to RockCake
These reports don't always represent reality buy the majority choses to believe these "lies". I have trouble receiving and placing calls with my Verizon work phone and have had multiple calls dropped while using the phone. However I have not dopped or have problems making or receiving a call with my AT & T phone. Aside from this, someone had to foot the bill for these reports and most likely received a bit in return.

dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ

dvd536 to RockCake

Premium Member

to RockCake
Fewest dropped calls my a$$
Cingular ATT or whatever you call yourself SUCKS.
Edward1978
join:2007-07-23
De Soto, IL

Edward1978 to RockCake

Member

to RockCake
aw, why let a little thing like facts get in the way of a good advertising campaign?

OMG, hehe good one

Since my sister canceled Verizon & got Ciguler/AT&T she has had many dropped calls.

tiger72
SexaT duorP
Premium Member
join:2001-03-28
Saint Louis, MO

tiger72

Premium Member

3 T-Mobile

ATT may talk the talk, but T-Mobile walks the walk.

BuriedCaesar3
It's Not Polite To Stare.
join:2004-03-27
Richardson, TX

BuriedCaesar3

Member

Re: 3 T-Mobile

Yeah, but where are they walking? And why won't they tell us where they're going?

tiger72
SexaT duorP
Premium Member
join:2001-03-28
Saint Louis, MO

tiger72

Premium Member

Re: 3 T-Mobile

viva Deutschland!

sporkme
drop the crantini and move it, sister
MVM
join:2000-07-01
Morristown, NJ

sporkme to tiger72

MVM

to tiger72
I guess I lucked out. I always grumble about T-Mobile coverage when I (oh so rarely) leave this area, but aside from that I've got no complaints. Never had any billing issues, the price is right and the few times I've called I got very pleasant people who had answers to my questions.

If only VZW was GSM and a roaming partner with T...

W7PSK
Just Me
Premium Member
join:2000-12-04
Everett, WA

W7PSK

Premium Member

Re: 3 T-Mobile

Been on Tmobile 3 years not a single complaint. Just upped for 2 more.

en102
Canadian, eh?
join:2001-01-26
Valencia, CA

en102

Member

Re: 3 T-Mobile

I've been on AT&T Wireless since GSM rolled out in Los Angeles with mMode (2003/2002?), and their network was pathetic when launched. Cingular moved their customers to AT&T Wireless network in CA/NV, which didn't help, and pushed excessive use of a bad implementation of the AMR-half rate codec.

Coverage in So-Cal: AT&T beats T-Mobile
Quality in So-Cal: T-Mobile beats AT&T (except 3G)

AT&T quality is good if you have a Motorola and disable the AMR-half rate codec.

Also, 3G quality is good, however, the network bounces like Windows 98 PC.

General complaints on AT&T:
1. 3G bouncing
2. Audio garbles on GSM

T-Mobile
T-Mobile - coverage is too weak to be used inside my house.

tiger72
SexaT duorP
Premium Member
join:2001-03-28
Saint Louis, MO

tiger72 to sporkme

Premium Member

to sporkme
said by sporkme:

If only VZW was GSM and a roaming partner with T...
Yeah GSM is the major thing that keeps me with T-Mobile (and why I keep an eye on ATT). Being able to buy unlocked phones online and stay up to date with the newest euro phones is a great benefit of sticking with GSM.

I've had ATT, Sprint, and T-Mobile and i've never been happier than I am with T-mobile.

Cjaiceman
MVM
join:2004-10-12
Castle Rock, WA
(Software) pfSense
Ubiquiti UniFi UAP-AC-PRO

Cjaiceman to tiger72

MVM

to tiger72
Not true in Parker, CO. T-Mobile is the sux0rz in CO. I have 2 friends that have t-mobile, and they regret it. They drop calls all the time, can't get incoming calls, and sometimes texts take upto 9 hours to get from t-mobile to at&t. I can send them one and it takes almost no time. I can send one to sprint and verizon and there is no issue, and receive just fine. Out at my parents house VZ and AT&T are the only ones, T-Mobile doesn't work at all, same w/ sprint. t-mobile might work elsewhere, but in CO, AT&T is the best. VZ has deadspots in DOWNTOWN DENVER!! I have yet to hit a dead spot on at&t inside a major area. Even in some areas that should not have coverage AT&T works. My work phone is a sprint, and I wish it worked half as reliable as my AT&T phone. VZ is just a joke in some areas out here....

MobInCO
@johnatencio.com

MobInCO

Anon

Re: 3 T-Mobile

Agreed, T-Mobile sucks in CO. But ATT sucks in CO also (I should say in the mountains). In CO I look more at if it is GSM or CDMA and GSM sucks in the mountains (at least out of the I-70 corridor but every network works good there).

chanur
Premium Member
join:2001-02-26
Colorado Springs, CO

chanur to Cjaiceman

Premium Member

to Cjaiceman
said by Cjaiceman:

Not true in Parker, CO. T-Mobile is the sux0rz in CO. I have 2 friends that have t-mobile, and they regret it. They drop calls all the time, can't get incoming calls, and sometimes texts take upto 9 hours to get from t-mobile to at&t. I can send them one and it takes almost no time. I can send one to sprint and verizon and there is no issue, and receive just fine. Out at my parents house VZ and AT&T are the only ones, T-Mobile doesn't work at all, same w/ sprint. t-mobile might work elsewhere, but in CO, AT&T is the best. VZ has deadspots in DOWNTOWN DENVER!! I have yet to hit a dead spot on at&t inside a major area. Even in some areas that should not have coverage AT&T works. My work phone is a sprint, and I wish it worked half as reliable as my AT&T phone. VZ is just a joke in some areas out here....
Everyone sucks in Colorado - Ive had AT&T, T-Mobile, Qwest and Sprint and they all have the same problems. AT&T is only good in Denver area. As for the text problems, I'd bet that's AT&T's issue... I have no problem getting T-Mobile texts fairly "instantly".
megatron266
Premium Member
join:2007-08-11
Miami, FL

megatron266

Premium Member

Re: 3 T-Mobile

Why do you think all companies give you a trial usage period. If you don't like the service then cancel and get somebody else. It all boils down to what the network is like in the area nad also the investment you are willing to make on a good mobile phone. If you get a cheap phone guess what your service will be crappy. I have at&t now since it was Bellsouth Mobility and never had any issues. I have the Blackjack and had it since December. I always change phone at least once a month and this one seems to be the one to stay.

ptrowski
Got Helix?
Premium Member
join:2005-03-14
Woodstock, CT

ptrowski

Premium Member

Timely.....

I have been with Cingular for years, and a few months ago we started having an abnormally high number of dropped calls. Everytime I see the billboard with this advertisement on it I chuckle.

••••••••••••••
ajanis
join:2004-10-19
Oswego, IL

ajanis

Member

Fewest Completed (started) calls.

Fewest Dropped calls....because you can't place a call to begin with.

Hard to drop the call if you are not able to start the call.

en102
Canadian, eh?
join:2001-01-26
Valencia, CA

en102

Member

Re: Fewest Completed (started) calls.

I agree...

lt_wentoncha
Red6
join:2002-05-12
000000

lt_wentoncha

Member

JD Power...worthless?

I thought JD Power reports were independently produced bought by large corporations?

••••••
SierraRob
join:2007-01-10
Prather, CA

SierraRob

Member

Oh yeah?

"As an aside, Telephia studies have also suggested that this website has the sexiest editors."

Prove it! Post the pics!


••••••

packetscan
Premium Member
join:2004-10-19
Bridgeport, CT

packetscan

Premium Member

Marketing Lies

Fewest Dropped call by far in comparison to T-mobile and Nextel in this area.

But with that said you can't drop the call if you can't originate the call.. ( which happens more often than any other carrier i have been with, in this area).

DadCooks
Premium Member
join:2005-02-28
Kennewick, WA

DadCooks

Premium Member

AT&T - The Truth Hurts

I switched from AT&T/Cingular (longtime abused customer) to T-Mobile a little more than a year ago. We have a family plan with 4 people. With AT&T we got used to uncompleted calls, dropped calls, and reception holes every day!

With T-Mobile we have not had one case of a dropped call, uncompleted call, or no reception. Sure hope T-Mobile can keep up with this level of service.

•••••••••

exocet_cm
Writing
Premium Member
join:2003-03-23
Brooklyn, NY

exocet_cm

Premium Member

Add New Orleans

to the list of cities with the MOST dropped calls on AT&T's network. Cingular just plain sucks down here.
bmn
? ? ?

join:2001-03-15
hiatus

bmn

Re: Add New Orleans

said by exocet_cm:

to the list of cities with the MOST dropped calls on AT&T's network. Cingular just plain sucks down here.
Ditto... I find myself calling people, getting dropped, calling them back and telling them to hold on while I call them back from the Sprint phone provided by my employer.

Constant problems with Cingular... The only time I have problems with Sprint is in steel and concrete high rise buildings.

sprintattusrr
@spcsdns.net

sprintattusrr

Anon

Virgin Mobile

Virgin Mobile often ranks highest for most reliable service. Oddly, they are on the Sprint network.

I have Sprint personal and ATT work phone. I know of a couple dense spots in the city where ATT consistently drops - can predict call to drop. Haven't dropped much with Sprint in last couple years, especially since they've added CDMA to thousands of Nextel sites.

Verizon is running into capacity issues as they are growing customers w/out growing network capacity. A friend of mine on VZW doesn't get dropped calls, but rather a 'network busy' when trying to place a call.

I honestly think Sprint has the best network now, especially when it comes to data. It's Sprint's support that sucks so bad that they don't have the growth rate. Sprint is a better tech company than a consumer company. They should split off the voice service as an MVNO and focus on the network.

tiger72
SexaT duorP
Premium Member
join:2001-03-28
Saint Louis, MO

tiger72

Premium Member

Re: Virgin Mobile

said by sprintattusrr :

I honestly think Sprint has the best network now, especially when it comes to data.
I guess that depends heavily on where you are. Overland Park is Sprint's operations headquarters, yet Sprint employees within their OWN campus often can't get coverage. Their hometown is spotted with coverage, and most people I talk to here are highly frustrated with Sprint.

sprintattusrr
@spcsdns.net

sprintattusrr

Anon

Re: Virgin Mobile

said by tiger72:

Overland Park is Sprint's operations headquarters, yet Sprint employees within their OWN campus often can't get coverage.
Well if there are 10K+ users trying to connect to a few towers in one location, that's probably difficult to manage. I travel the US many times over and find Sprint's coverage to be way better than in the past. To the point that coverage/reliability isn't an issue, especially with good roaming agreements too. Customer support however still sucks.

Anonymous88
Premium Member
join:2004-06-01
IA

1 edit

Anonymous88

Premium Member

??

"Telephia studies have also suggested that this website has the sexiest editors."

there goes their credibility...
bgraham2
join:2001-03-15
Smithtown, NY

bgraham2

Member

I am Very Happy With TMobile

I have been very happy with TMobile. My wife had a 200 minute plan and I had 1000 minutes.

Recently my situation changed and I did not need the 1000 minutes that I contracted for on a 2 year contract. The customer service rep explained my options and set up me and my wife on one account with 600 minutes with a 1 year contract that saved me $20 a month.

Many companies would have said screw you and pay us $60 a month for the remaining 18 months that you signed for.

Subaru
1-3-2-4
Premium Member
join:2001-05-31
Greenwich, CT

Subaru

Premium Member

it's a shame

it's never been true.. every person i've talked to with Cingular said it was never true.. lucky for me my phone (T-mobile) does not need to roam on AT&T's towers much.

••••••

n2jtx
join:2001-01-13
Glen Head, NY

n2jtx

Member

FCC to the rescue?

Since the FCC ordered at the beginning of August that cell phone carriers allow roaming on each others networks "on a just, reasonable, and nondiscriminatory basis" that might solve some of their problems. In my case, AT&T's coverage is actually better than the coverage T-Mobile provides me due to their support of 850MHz. 850MHz covers many places in my commute where T-Mobile's 1900MHz does not. OTOH, there are many places where T-Mobile has superior service to AT&T.

•••••
BenDare2
join:2006-08-15
Loves Park, IL

BenDare2

Member

AT&T plan........I'm happy...........

Family plan/ KRZR K1 phones/ I travel from N Illinois to S Arkansas...........no problems as yet..??

(One of my phones came with a bad battery/ they replaced it pronto)

Of course, I don't stay on it like some folks seem to.

Just thought I'd earn my commission......eh?

Naw.....I don't work for them.....

Like I said......so far, I'm very happy.......Ol'Ben
BTW...
...The Motorola KRZR phones are excellent also.....batteries suck.....but.....hey?????

No to ESPN
@sbcglobal.net

No to ESPN

Anon

Can the State AG Hear Me Now?

Sounds like a good ole case of false advertising that should be handled by the state AG's office in your local domain.

pokesph
It Is Almost Fast
Premium Member
join:2001-06-25
Sacramento, CA

pokesph

Premium Member

RE: Sexiest

said by Karl :
As an aside, Telephia studies have also suggested that this website has the sexiest editors.
Of course! BBR/DSLR is A#1 tech forum so it's to be assumed that those working on it are top quality and quite sexy people.
kwayzcat
join:2002-10-22
Chicago, IL

kwayzcat

Member

I have both

I've had T-mobile since 2000. My whole family has TMO, about 10 lines. For work phones my company recently switched from Nextel to AT&T. Having used both I can say T-Mobile is better hands down. With AT&T half the time I have full signal but can't make a call.

AT&T is so bad they are talking about going back to Nextel!
b10010011
Whats a Posting tag?
join:2004-09-07
united state

b10010011

Member

AT&T was always the worst carrier

I still can not imagen why they would want to go back to that AT&T name and it's horrable reputation.
raye
Premium Member
join:2000-08-14
Orange, CA

raye

Premium Member

Sprint's dropped call rate (somewhat) worse than Verizons

REsults from »www.consumerreports.org/ ··· tr_1.htm
show Sprint on the low end in most cities, most probably due to the poor customer service and Nextel merger (IMHO a hugh mistake).

I would have thought that besides customer service, the quality of Sprints network was at least as good as Verizon's. Having had Sprint for 4+ years I have had a good experience call-wise, both local and around the US when I travel.

sprintattusrr
@spcsdns.net

sprintattusrr

Anon

Re: Sprint's dropped call rate (somewhat) worse than Verizons

This one says Sprint had the fewest dropped calls. I guess it just depends on the methodology. And with Sprint, the Nextel side has poorer service, not the CDMA side.

»www.tmcnet.com/news/2007 ··· 2708.htm

Agent0071
@sbcglobal.net

Agent0071

Anon

Re: Sprint's dropped call rate (somewhat) worse than Verizons

Here in RI and Eastern CT T-Mobile sucks. I have both a T-Mobile phone and Cingular phone (work and personal). It's no contest. The T-Mobile phone becuase it hardly ever has full bars and drops calls all the time. Most people hate T-Mobile around here and are happy with Verizon or Cingular.
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