site Search:


 
   
story category
AT&T's Network Crumbles At Coachella
Somebody forgot the COWs
by Karl Bode Monday 19-Apr-2010 tags: coverage · business · wireless · bandwidth · trouble
Tipped by Matt See Profile
AT&T's had a bit of an uptick in good fortunes lately in terms of people knocking the carriers network. They started the year by seeing significant improvements in a major 3G coverage test. The company also managed to exceed bandwidth expectations at SXSW -- avoiding last year's SXSW network armageddon by wheeling in a bunch of COWs (cell on wheels) to meet demand. AT&T apparently wasn't as prepared for last weekend's Coachella music festival in California, where AT&T's network all but ground to a halt under the concentrated demands of all the iPhone users.

While complaints about AT&T service are a dime a dozen, we hear the situation is particularly dire at this year's Coachella music festival, where attendees are reporting text message delays up to six hours as well as a lack of ability to browse the Internet, post to Twitter, or check Facebook.

According to AT&T they were working hard to optimize the network, and note that there was free Wi-Fi for AT&T users at the event (which many indicate didn't work). Granted, it's not the end of the world (after all, people can oh, stop staring at their phones for five seconds and enjoy the music), but AT&T's network should still work.

view: topics flat text 
Post a:

Logan 5
Enjoying the Cataclysm
Premium,MVM
join:2001-05-25
Austin, TX
kudos:7
Reviews:
·Comcast
·Pacific Bell - SBC

Get used to it.

Because, until AT&T decides to spend the necessary $$$ to upgrade their problematic 3G service, problems like this will only continue to occur with more regularity and frequency.

You'd think that AT&T would learn from the mistakes/sins of their past....

Apparently not.
openbox9

join:2004-01-26
Alexandria, VA
kudos:1

Re: Get used to it.

AT&T already made the decision...it is spending billions of dollars on network upgrades. Upgrades don't happen overnight.

Frank
is chilling
Premium
join:2000-11-03
somewhere

1 edit

Re: Get used to it.

said by openbox9:

AT&T already made the decision...it is spending billions of dollars on network upgrades. Upgrades don't happen overnight.
yes they do, most upgrades at most companies are done during overnights in order to minimize customer impact and outages.
--
At first I thought everyone on the highway was drunk but then I realized I was driving in Florida
openbox9

join:2004-01-26
Alexandria, VA
kudos:1

Re: Get used to it.

I stand sit corrected.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Re: Get used to it.

Since 2005 AT&T tripled their profits. Even if they add a couple billion per year more into their network, it doesn't come close to how much they skimped in previous years. The more money they put into it, the higher the quality of the network will become and the faster it will improve.
openbox9

join:2004-01-26
Alexandria, VA
kudos:1

Re: Get used to it.

The 2009 net income was actually 2.6 times the 2005 net income. What's more important to note is that from 2005 to 2009, capex increased 3 times from $5.576B to $16.595B. So, capex actually increased at a rate faster than net income. All of these figures are complicated by the M&A that happened during this time frame so it's not this black and white.

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ

Re: Get used to it.

said by openbox9:

capex increased 3 times from $5.576B to $16.595B. So, capex actually increased at a rate faster than net income.

3 x 0 is still zero. No sense looking at current investment levels as a percentage of prior years.
--
standard disclaimers apply.
openbox9

join:2004-01-26
Alexandria, VA
kudos:1

Re: Get used to it.

Can you point to a year that AT&T, in any of its incarnations, invested $0? Otherwise, I have no idea what your point was supposed to be.

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ

Re: Get used to it.

said by openbox9:

Can you point to a year that AT&T, in any of its incarnations, invested $0? Otherwise, I have no idea what your point was supposed to be.
I'm trying to say that capex should be proportional to projected need, not proportional to a function of increase in revenues times last years underfunded levels.
--
standard disclaimers apply.

ThrowDemsOut
If you can't convince 'em, confuse 'em
Premium
join:2002-03-03
Mullica Hill, NJ
kudos:4

Re: Get used to it.

said by AVD:

I'm trying to say that capex should be proportional to projected need, not proportional to a function of increase in revenues times last years underfunded levels.
But it also has to be proportional to the available funds as well. Only the US gov't can keep spending and borrowing without regard to the means available.
--
Are you happy with your rep in Washington, DC?

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ

Re: Get used to it.

said by ThrowDemsOut:

said by AVD:

I'm trying to say that capex should be proportional to projected need, not proportional to a function of increase in revenues times last years underfunded levels.
But it also has to be proportional to the available funds as well. Only the US gov't can keep spending and borrowing without regard to the means available.
According to what I read here, ATT has been neglecting their capex in order to boost profits. Is this understanding incorrect?
--
standard disclaimers apply.

ThrowDemsOut
If you can't convince 'em, confuse 'em
Premium
join:2002-03-03
Mullica Hill, NJ
kudos:4

1 edit

Re: Get used to it.

No. But I can understand your thinking if you just base all your info on AT&T's practices just from what is discussed at BBR.
openbox9

join:2004-01-26
Alexandria, VA
kudos:1
Of course. If I implied otherwise, I apologize.
lqrisquicker

join:2010-01-21
Glens Falls, NY
not in this case, I want to see any company replace every T1 or T3 back haul to a fiber back haul over night. When this happens publish the contractors names who did the work, we could finally have this country wired with FTTH, we could surpass the Japanese with broadband penetration in the country.

Sorry, but the reason AT&T's network sucks so bad in congested markets is because they are servicing there cell sites with multiple T1's at 1.5 mb each, or with T3's max of 45 mb. When you have thousands of people trying to use a cell site, with a connection that's slower then a normal household connection with no overhead, your going ot have poor service. Now with fiber to these cell sites, they could run a Bandwidth on Demand type service, and if more bandwidth is needed the network equipment will auto boost the speeds causing these failures to not happen. Network seeing increased usage, it increases the bandwidth to prevent poor QOS for anyone on that cell site.
nathill

join:2004-05-03
Bloomington, IN
So when do I get DSL here in Bloomington, IN?
openbox9

join:2004-01-26
Alexandria, VA
kudos:1

Re: Get used to it.

I don't know, nor do I care. What does that have to do with investing in wireless infrastructure upgrades?

asdfdfdfdfdf

@Level3.net

approval from:
Bubba Rock See Profile

That's why you have to properly plan ahead.

I think ATT continues to pay a price for the fact that they have spent years trying to skimp. Sooner or later it catches up with you and, in a business like this, there is no quick way to fix it.
openbox9

join:2004-01-26
Alexandria, VA
kudos:1

Re: Get used to it.

I believe that AT&T was truly caught off guard by the iPhone. I have no doubt that any other provider would have seen similar impact to its network as well, so I don't believe it's total shortsightedness by AT&T. And yes, catching up is often more difficult than keeping up.
hwertz

join:2009-02-10
Iowa City, IA

Re: Get used to it.

"I believe that AT&T was truly caught off guard by the iPhone."
Like 3 years ago when it came out. This really is a lame excuse now. They already had significant, widespread congestion problems BEFORE the IPhone even came out. They simply didn't spend enough on upgrades even before it came out, skimped for years after it came out, and now are playing catchup for years of underinvestment.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: Get used to it.

said by hwertz:

"I believe that AT&T was truly caught off guard by the iPhone."
Like 3 years ago when it came out. This really is a lame excuse now. They already had significant, widespread congestion problems BEFORE the IPhone even came out. They simply didn't spend enough on upgrades even before it came out, skimped for years after it came out, and now are playing catchup for years of underinvestment.
And you know this how? ... by personal trivial experience? ...by stuff you read from people online or here? ... or have you actually looked at actual hard core system data?

I think it's time for people to start answering that question for once instead of sitting back which trivial gripes acting like they are some-how in the know.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
Reviews:
·AT&T DSL Service
Actually AT&T grew too fast and bought out other networks.

Ironically, in AT&T's base area (The former SBC) capacity issues seem few.... but when you expand rapidly and buy out other Telcos you get what you pay for. AT&T has not been in that big of a hurry to bring everywhere up to par.

They need the financials to always show increasing profits to keep stock prices rising. They'll get there eventually. Maybe.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini

Gbcue
Almost P.E.
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8
Reviews:
·AT&T U-Verse
said by openbox9:

AT&T already made the decision...it is spending billions of dollars on network upgrades. Upgrades don't happen overnight.
If by you mean "upgrades" going from Luke Wilson to Owen Wilson?
--
My Blog 2.0

Logan 5
Enjoying the Cataclysm
Premium,MVM
join:2001-05-25
Austin, TX
kudos:7
Reviews:
·Comcast
·Pacific Bell - SBC
said by openbox9:

AT&T already made the decision...it is spending billions of dollars on network upgrades. Upgrades don't happen overnight.
True but at the same time, you can't argue against the fact that had AT&T made proactive instead of reactive choices throughout the years when building out their Wireless infrastructure, they wouldn't be playing catch-up to the extent (or maybe even at all) that they are now....
openbox9

join:2004-01-26
Alexandria, VA
kudos:1

Re: Get used to it.

That's always easy to say in hindsight. Forecasting, planning, and budgeting for infrastructure, let alone for the whole corporation, isn't a menial task.

Logan 5
Enjoying the Cataclysm
Premium,MVM
join:2001-05-25
Austin, TX
kudos:7
Reviews:
·Comcast
·Pacific Bell - SBC

Re: Get used to it.

said by openbox9:

That's always easy to say in hindsight. Forecasting, planning, and budgeting for infrastructure, let alone for the whole corporation, isn't a menial task.
You're absolutely right, it's not, so can you please explain why AT&T approaches it like they are a menial company?
megarock

join:2001-06-28
Catawissa, MO
Reviews:
·Charter
·Brown Dog Networks
·Access US
·Google Voice
How long has AT & T been selling the iphone? I bet it's alot longer than overnight.

Problem is AT & T don't want to spend the money. They never have. It's been a famous move of the baby bells for years and even though Sprint is one of the few money hungry corporations not spawned from the Bell monopoly they operate under the same premise.
openbox9

join:2004-01-26
Alexandria, VA
kudos:1

Re: Get used to it.

Sigh.... Upgrades don't happen overnight. AT&T has spent billions of dollars on infrastructure. AT&T is spending many more billions of dollars on infrastructure this year, and will continue to do so in the future. The trade-off between revenue and capex isn't limited to telcos.

burgerwars

join:2004-09-11
Northridge, CA

What about the other providers?

I'm sure there were attendees that had Verizon, Sprint, T-Mobile, etc. Did those providers provide COWs? Without a comparison, I wouldn't hold much weight in this article.

Anyway, since people going to Coachella should have been going there to enjoy the music and not futz with their Blackberry's, what's the point? If the musicians didn't show up, then that would be a news story. Saying that someone's mobile broadband was slow, is not.

CCNnorthcali

join:2004-03-07
Santa Rosa, CA

Re: What about the other providers?

I didn't go to Coachella this year, but in the 5 times I have gone, AT&T didn't work for 3 of them. I then switched to Tmobile and the two times I've been with them have not had congestion problems.

It's soooo annoying to get full signal and not be able to send a text or get a call.

ThrowDemsOut
If you can't convince 'em, confuse 'em
Premium
join:2002-03-03
Mullica Hill, NJ
kudos:4

Re: Get used to it.

said by Logan 5:

Because, until AT&T decides to spend the necessary $$$ to upgrade their problematic 3G service, problems like this will only continue to occur with more regularity and frequency.

You'd think that AT&T would learn from the mistakes/sins of their past....

Apparently not.
Oh, get real. A 100,000 people all in 1 spot are not all going to get service - no matter who the provider is. And AT&T upgrade plans have nothing to do with these special events.

Special events have to make SPECIAL arrangements well in advance with all the cell companies for coverage. And that involves the events coordinators being the impetus and also covering the costs of providing special coverage - like adding mobile cell towers.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Re: Get used to it.

said by ThrowDemsOut:

said by Logan 5:

Because, until AT&T decides to spend the necessary $$$ to upgrade their problematic 3G service, problems like this will only continue to occur with more regularity and frequency.

You'd think that AT&T would learn from the mistakes/sins of their past....

Apparently not.
Oh, get real. A 100,000 people all in 1 spot are not all going to get service - no matter who the provider is. And AT&T upgrade plans have nothing to do with these special events.

Special events have to make SPECIAL arrangements well in advance with all the cell companies for coverage. And that involves the events coordinators being the impetus and also covering the costs of providing special coverage - like adding mobile cell towers.
That's strange, because I've never experienced any problems in Japan, whether in Tokyo or Nagasaki. No matter what event occurs, things work fine. And people here have been using their 3G connections as their primarily internet lines, for video, audio, etc. for a lot longer than in the US.

See 21 replies to this post
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3
Sooooooo.. becuase there was a concentrated area of a LARGE, but temporary, amount of users in one location, and the network was over loaded, that this is somehow tied to the same problem - in general - of ATT's network? I dunno.. just seems to me that the same would happen to Verizon, Sprint, or Tmo as well.

Maybe the next time there is a large gathering like this, the event planner will send out press releases to the cellular companies to inform them to beef up the network capacity in that area for the event.

This is, however, most likely, one downside to having a device like the iPhone which does attract more usage by nature... probably due to the fact that they ARE easy to use and most people that have them use them to their potential.
hwertz

join:2009-02-10
Iowa City, IA

Re: Get used to it.

"Sooooooo.. becuase there was a concentrated area of a LARGE, but temporary, amount of users in one location, and the network was over loaded, that this is somehow tied to the same problem - in general - of ATT's network? I dunno.. just seems to me that the same would happen to Verizon, Sprint, or Tmo as well."
Except it didn't! If you RTFA, the first comment says "I work for one of the bands, and I was warned ahead of time by other event coordinators that AT&T coverage was bad, so we all used our Verizon phones with no problems."
You can apologize for AT&T all you would like, but there's plenty of cases mentioned in blogs, howardforums, etc., at conferences, in stadiums, etc., where AT&T is virtually non-functional while Verizon, Sprint, and T-Mo *all* either work flawlessly, or work but are a little slow or whatever.

"This is, however, most likely, one downside to having a device like the iPhone which does attract more usage by nature... probably due to the fact that they ARE easy to use and most people that have them use them to their potential."
A recent article said Verizon and Sprint carried 16,000TBs more traffic than AT&T, AT&T is actually behind both in terms of data traffic carried. The "it's the IPhone's fault" excuse simply doesn't fly.

I mean, whatever, you all can keep AT&T service if you'd like. But these problems are not as normal as you make them out to be. Most carriers do not have these problems... they don't build networks so they are running at 90-100% load during a "normal" day's peak load, so they behave admirably under unexpected extra load.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: Get used to it.

""I work for one of the bands, and I was warned ahead of time by other event coordinators that AT&T coverage was bad, so we all used our Verizon phones with no problems.""

Warned by WHO? sooo.. somehow, becuase there is an event, all the infrustructure should be in place and capable of handling it? Like I said in another post,. I was at a similar even in bumfu*k WI and had NO Sprint coverage and only AT&T Edge.. I suppose I should have tipped off BBR so they could have ragged on Sprint for not even having coverage?

So what? So what that AT&T's coverage wasn't the greatest there.. there are places where AT&T has better coverage that Sprint or Verizon.. not everyone has perfect coverage in every area.

You can also knock it off with the "you can apologize" for att.. where did I once say I was sorry? Where did I once defend them? I'm simply stating facts of life.. period. So someone attends something and there is supposed to be coverage? See above. I suppose my country jam should have had MUCH better coverage becuase there was an event, huh? I should be beating down Sprint's door becuase my sprint phone wouldn't work there. right? Deal with it.

You stated, too, that "att virtually non0functional while VZ, Sprint, etc. worked flawlessly" or "but are a little slow or what ever"... um.. did att not work "slow or what ever"...? Still.. I know that the ATT service didn't work or work well or at all. You guys like to focus on BBR keywords like "apologize" or "turf" or what ever, but you always, like trained line-toters, never listen to any other view but your own.. what ever - enjoy that. However, I made a VERY good point about THIS particular situation. An EVENT placed a strain on a network. Maybe the event people should have warned the cellular companies about this.. as if they even really need to in the first place. I think they're responsibility ends at making sure they have security, toilets, and all the other things that make an event work. People's cell phones really have nothing to do with an event, and there is NEVER guaranteed coverage where you go. Apparently, this is an area that AT&T lacks in.

For all those blogs and posts of people complaining about AT&T service not working, there are people out there complaining about the lack of Sprint and VZ coverage as well. Maybe not as much, but the point is that no network is perfect.

As for that last article you mention about data carried.. I suppose you believe everything you read at face value simply becuase it makes sense to you?

I dunno.. I think the internet is warping people's sense of reality.

I'm done with this conversation as I think it's pointless. Some people just like to be angry to be angry and look for anyone to side with them no matter what.

I'd really like to know how many of you guys who are "experts" and "all knowing" really "know" anything more than what they read on a site like this.

I tend to take a grain of salt with what I read on a site like this, especially. I also take with a grain of salt anyone that doesn't like a certain carrier, in this case, and continues to do business with them if they are so bad. In this case, people have choices. The easiest solution to any problem like this is to change networks and be done with it.

Logan 5
Enjoying the Cataclysm
Premium,MVM
join:2001-05-25
Austin, TX
kudos:7
Reviews:
·Comcast
·Pacific Bell - SBC

Re: Get used to it.

said by fiberguy:

I'm done with this conversation as I think it's pointless. Some people just like to be angry to be angry and look for anyone to side with them no matter what.
Ok, if you say so. I'm hardly angry nor am I looking for people to 'side with me' because if you'd read all the comments to my original post, not many actually agree with me so I find it amusing that you'd think so..

said by fiberguy:

I'd really like to know how many of you guys who are "experts" and "all knowing" really "know" anything more than what they read on a site like this.
I never claimed to be an expert but I will say that BBR is not the only site that has noticed AT&T's recent track record with regards to how their Wireless infrastructure is faring....

said by fiberguy:

I tend to take a grain of salt with what I read on a site like this
As should anyone who is halfway intelligent enough to take data from many different sources and aggregate it and come up with an answer based on a preponderance of the evidence, which in this case states that AT&T's Wireless voice and data offerings lag behind those being offered by many of the other major telco players in their industry.

said by fiberguy:

I also take with a grain of salt anyone that doesn't like a certain carrier, in this case, and continues to do business with them if they are so bad.
If you go back and re-read my prior posts, I never said I liked or disliked AT&T. I must have liked them at one point because up until this past February, I had their DSL for 12 years and have since switched to Comcast. My fiancée likes them enough to take over my old account with them and uses their service for her website design service so I hardly have an Axe to grind against them if I am giving them money... lol

Flibbetigibb

@lmco.com

thumbs down from:
ThrowDemsOut See Profile

I was at Auburn's spring football game on Saturday, and couldn't even get through to a site with the team rosters on my 3GS. The crowd was announced at 62,000, which is way under the regular-season capacity of 86,000 plus.

Nice work, Death Star. You still suck.

N3OGH
Certified GLG-20
Premium
join:2003-11-11
Philly burbs
kudos:1
Reviews:
·Verizon FiOS

1 edit

Dire situation?

Ya know, in the old days hippies would go to music festivals to screw in the mud and get high. Now the world is coming to a proverbial end due to a lack of cell phone coverage.

Sometimes I miss the days of punch cards, land lines, and glowing vacuum tubes.

And all those things are before my time!
--
Petty people are disproportionally corrupted by petty power

See 8 replies to this post

Selenia
I love Debian
Premium
join:2006-09-22
Lanesboro, MA
kudos:2
Reviews:
·Verizon Online DSL
·AT&T Wireless Br..
·Verizon Wireless..

With all due respect Karl

This article wasn't even worth posting. I appreciate your regular contribution of quality posts, but this is just pure bashing, plain and simple. Of course VZW and such will have less issue in this particular situation. EVDO uses 2.5 MHz channels while UMTS uses 5 MHz channels. Spectrum is a finite resource. The CoWs were a logical temporary solution, since they could serve essentially microcells of these Facebook addicts, and recycle frequencies within a small area. Maybe if people were actually listening to the music and not tweeting every 5 seconds, it might not happen. Boohoohoo.
--
The new Sony rootkit-Using the ability to remove features you paid for. What's next? Boycott Sony products »[Rant] ps3 update = no more Linux

See 18 replies to this post

Daarken
Rara Avises
Premium
join:2005-01-12
Southwest LA
kudos:1
Reviews:
·Cox HSI

Reminds me of something I was told..

I am sure I am not alone in this, however when I ran my last 3G speed test, I hit 1525kbps Down and 194kbps up.
However when I surf it feels like I'm going slower then dial up.

This reminds me of a situation where a friend of mine who used to be a system admin for a broadband ISP told me that whenever their servers detected a person going to a speed test site, the server would open up the bandwidth for that user, so they saw results that where inline with the "advertised" bandwidth.
--
Getting it Done.

woody7
Premium
join:2000-10-13
Torrance, CA

Re: Reminds me of something I was told..

I didn't know they could do that.
--
BlooMe
Chubbysumo

join:2009-12-01
Superior, WI
Reviews:
·Charter

Re: Reminds me of something I was told..

yes, they can. technically, its illegal, since that means they are monitoring your activity on the net with some sort of DPI, so if my carrier did this, i would sue. thankfully charter does not. AT&T has always had issues with large crowds. Heck, I went to a Minnesota twins game, and NO ONE had service. all the AT&T sites around the stadium crashed(first the 3G, and then the 2G). Mind you, this was only 54000 people in about 2 square blocks. The Vikings games were the same, with around 85000 people, there was no service for AT&T users, but Verizon, Sprint, and Tmobile all had service. This is also a show of market share up here in my neck of the woods. AT&T has about 80% market share in Minnesota because Verizon's service wasn't up to par until about a year ago. That meant that anybody who wanted to have decent service for a cell phone in northern Minnesota/northwest Wisconsin had to go to AT&T, as Verizon's, sprint, and Tmobile would ALL drop calls, and have TONS of dead zones. Heck, Tmobile RENTED tower spectrum from AT&T up here until January of this year, when they put up 4 towers of their own up here, and they still got HORRIBLE service.

morbo
Complete Your Transaction

join:2002-01-22
00000
Reviews:
·Charter

Re: Reminds me of something I was told..

said by Chubbysumo:

yes, they can. technically, its illegal, since that means they are monitoring your activity on the net with some sort of DPI, so if my carrier did this, i would sue. thankfully charter does not.
are you sure about that? tech support "recommends" a specific test website that in my experience, consistently shows faster than dslreports speed tests.

Selenia
I love Debian
Premium
join:2006-09-22
Lanesboro, MA
kudos:2

Re: Reminds me of something I was told..

The Flash test is highly inaccurate. Try the Java test, if you didn't already.

Gbcue
Almost P.E.
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8

Surprised?

I'm not surprised at all.
decifal

join:2007-03-10
Bon Aqua, TN
kudos:1
Reviews:
·Verizon Broadban..

Re: Surprised?

:::meeting room::: How do we resolve our lagging network?...... I KNOW!!! LETS HIRE LUKE WILSON AGAIN AND HAVE HIM DO A SOLO TARD DANCE AND SAY THAT ATT'S NETWORK IS THE WORLDS BEST EVER!!! All in favor of this wilson hoe down network up speak event? AYE!!!!! all oppose? um, maybe spend the same money to upgrade some towers? > who the hell let you in here? Upgrade our networks? Hell if it wasn't for those pesky customers our networks would be just fine! YOUR FIRED!!!!... Anyone else? Proposal to hire Luke Wilson will proceed as planned! >

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: Surprised?

Or ... lets get Seth the Blogger (booger) guy to put a nice warm fuzzy/geeky message of 'how hard' they're working (sleeping) on the issues.
--
Canada = Hollywood North

ChgoNorth

@sbcglobal.net

COWs are in use for every home game at Wrigley

AT&T rolls out COWs for every CUBs home game even though they have a tower on top of their own building just 1/4 block from the stadium. They are afraid that the high utilization will crash the tower. (The statement about the fear of a tower crash is from an AT&T employee.)

At the same time, just 5 blocks north there is a dead zone that has no 3G service and almost no EDGE service. We're lucky to get 1 bar on the scale of an iPhone or a Blackberry. Most of the time is just says "Scanning" or "no service". (This is OUTSIDE of the building!) After 5 years of complaining to AT&T I'm done. My employer has given me an exemption to move my Blackberry service off the corporate account to Verizon, and my wife is going to give up the iPhone for a Blackberry from Verizon too.

We have had friends over with Verizon phones and they get a solid 5 bar signal in our apartment.

What AT&T can't understand is that it means nothing to have the "Fastest 3G Network" when you have customers that can't get to the network at all.

anon51

@cwwimax.net

approval from:
amysheehan See Profile

AT&T

I didn't go to Coachella, But I live in the area. My service crunched during the weekend. This didn't just affect concert goers...
It affected everyone in the Coachella Vally that uses ATT's service.
Will happen again next week with StageCoach, which I will attend.
Fix it ATT. !!!

dbeatson
Premium
join:2001-02-22
Clover, SC

Family Circle Cup, Daniel Island, SC

This last weekend was also the Family Circle Cup on Daniel Island, SC in Charleston back in February a new flagpole tower was put up at the stadium to improve service on the island since february though technical problems have kept this tower from working leaving the entire island with little to no reception. It is embarrassing especially during an event like the Family Circle Cup where people came from all around the world to this beautiful and very influential community for this Tennis Tournament and there is little to no GSM coverage.

I am not sure what the problems are with turning this cell tower on, but I would have thought it would be working by now.

I live a quarter mile from this tower and have no signal at my home with AT&T, except for my microcell.

David
--
Comcast HSI, Apple Airport Extreme Router, 5GHZ Wireless Network using Time Capsule and an Airport Express, 3.06GHZ iMac with dual 24 inch monitors, MSNTV2, Xbox 360, Apple TV, DISH Network 722 DVR
rob316

join:2005-10-17
Carteret, NJ

2 edits

Were they all AT&T customers?

I can't imagine every single person who attended the event used AT&T. I did not read any complaints from Verizon, T-Mobile customers. This is the reason why I will never go to AT&T the Death Star and stick with Verzion, AT&T suxs plain and simple. On a side note just ordered my HTC Incedible today woo hoo screw the IPhone.

Monalee

@pacbell.net

Re: Were they all AT&T customers?

AT&T's contract will expire with Apple in June of this year. What are they going to do? Keep AT&T or what?

t3ln3t

@vericenter.com

surprise, surprise! at&t sucks donkey ba||s :o

I'm not at all surprised.
I can't believe the former SBC folks let this happen to the once top notch wireless service. Someone should loose their job over this cockup!

I know a few people I wouldn't mind seeing kicked to the curb in at&t. I'll refrain from naming any names.

Darth Felo! oops. and I said I wouldn't name names
Lerch! oops, again :|

How about this ... let's sing a song: "If at&t sucks and you know it, clap your hands! If at&t sucks and you know it, clap your hands! If at&t sucks and you know it, then their stock will surely show it. If at&t sucks and you know it, clap your hands!"

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ

Re: surprise, surprise! at&t sucks donkey ba||s :o

never happen..... until Apple makes an iPhone equivalent for Vz
--
standard disclaimers apply.
hwertz

join:2009-02-10
Iowa City, IA
"It's funny because it's true"

jerrynow

@placeproperties.com

service?

I don't care what the problems a company has. I don't care what the technical hurdles are. I don't care who's in charge. I don't care who the spokesperson is. I don't care what your commercials say.

I want the service I pay for, now. Deliver it my way or get another gig.

Simple.

I don't pay for 10 gallons of gas only to get 3.

I don't buy a 12 oz soda to get only a cap full.

I don't buy a car which only runs on Thursdays or when there's no other cars on the road

Understand yet?
megarock

join:2001-06-28
Catawissa, MO
Reviews:
·Charter
·Brown Dog Networks
·Access US
·Google Voice

This is the way of big telco...

It's no different than AT & T neglecting their copper lines since the first day they were attached to the poles but then in one year spend a billion dollars on upgrades.

I know for years I was charged by AT & T a fee that was supposed to be to maintain and upgrade the infrastructure. They never sank a dime into the network. Instead they took that money and built brand new networks for the affluent communities and left people right in the middle of the most populated area of the region with no internet service at all for years. Hell, they've only managed to get uverse in the area in the past year and this is the biggest area of the region!

The bottom line is these companies are about PROFIT not SERVICE. Any company that is stockholder controlled are about PROFIT and nothing more.

If you want to fix the telecom mess start by making it illegal to sell stocks for any company that has a monopoly - cable, telephone and yes even electric and gas. If you have NO competition you should have no ability to screw people.

Saturday, 11-Feb 23:40:06 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 12.5 years online! © 1999-2012 dslreports.com.