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Admission of guilt
Bell says sorry for the poor service
by TigerLord 01:12AM Saturday Jun 23 2007
Bell Canada apologized to its clients for spotty customer service over the last three years as it struggled to adapt to new technologies and compete with cable providers under tight regulatory restrictions.

Bell, which has been quickly losing phone customers to telephony rookies like Videotron, has been long maligned for the teeth-gnashing inconsistency of its client care. Tales of callers going through numerous, often clueless representatives have become common lore.

At the same time, he said, federal regulators did not give Bell the same freedom to change pricing and offerings enjoyed by the cable newcomers.

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Scam Artists

@mc.videotron.ca

Bell made a choice & called the shots, not the regulators

"At the same time, he said, federal regulators did not give Bell the same freedom to change pricing and offerings enjoyed by the cable newcomers"

Bell decided to charge its loyal customers an additional 35$ in QC to re-sign a contract with sympatico, not a regulator.

Bell decided to price their internet service above the competition in quebec, not a regulator.

Bell decided to be cheap on support (be it 611 of any service), not a regulator.

Bell has always been in a position to offer something to a customer, but chose to nickel and dime them to death intsead, then they put this off as the fault of fed regulators.

I see no change in them, this apology is a scam.

mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5

Re: Bell made a choice & called the shots, not the regulators

You know a company could seriously be in trouble when they start publicly apologizing. They've already lost in Quebec and with no real threat of competition in Ontario (at least for some services) they're just barely hanging on.

Admit it

@mc.videotron.ca

Re: Bell made a choice & called the shots, not the regulators

I was thinking the same.... Its outragious how people were (and still are) treated by Bell.