After Lawsuit, Verizon to Modify FiOS Ads Slightly
Still Argues That Cablevision Under Delivers Bandwidth
Last week we noted that Cablevision had sued Verizon for FiOS ads
highlighting that Cablevision wasn't delivering the speeds users are paying for. According to FCC data from last August, Cablevision delivered just 50% of advertised speed during peak periods, a fact Verizon quickly made use of in FiOS marketing. However, last week the FCC updated their data to show that Cablevision had made significant improvements, and now delivered 90% of advertised speeds during peak hours. Cablevision quickly jumped on the news to sue Verizon for false advertising, since technically the 50% ads were no longer true.
Responding to the lawsuit, Verizon has sent Broadband Reports a legal filing
(pdf) saying they'll modify their ads slightly to reflect the statistical change -- but will continue with ads based on the data. The same study found that Verizon delivered 104% of advertised speeds during peak hours. Verizon has a history of over-provisioning tiers to deliver users more speed than they expected, something we noted Cablevision quietly started doing after the FCC report
In addition to the ads using outdated statistics, Cablevision's lawsuit insists that commercials like this one
overstate the nature of the issue. One Verizon ad features a user frustrated in their attempt to watch streaming content on Cablevision, with a message stating "connection interrupted." Verizon, as you might expect, insists they're in the right, and that Cablevision has no room to complain.
"The best that Cablevision can claim is that it is not misrepresenting its broadband speeds quite as much today as in the past," a Verizon spokesman insists. "To try to compete with Verizon's state-of-the-art FiOS services, Cablevision has concealed its inferior broadband performance from consumers for years, and continues to do so today."
Unmentioned by Verizon is the fact that their DSL service, still offered in 50% of their markets, likely doesn't fare much better than Cablevision's service at peak time (See August FCC chart
). Still, regardless of who wins this legal and PR feud, users in FiOS/Cablevision markets are fortunate in that they're at least seeing something vaguely resembling competition in a U.S. broadband market that generally lacks it.
New York, NY
Re: No FiOS complaints here. Nahz, you still can't compare cable tv quality with fios.
Hey Providers have always competed in "print" (commercials, ads, whatnot)--and occasionally in court. It's the competing in price that we're still lacking. They're still not really even competing in service, only in perception of service.
"Government proves Cablevision sucks. Cablevision spends some money and tweaks their service to make it work somewhat better (to clean up the "bad press"). Government proves Cablevision sucks less than it did.
Film at 11:00. Suit to follow. Please stay tuned."
·Time Warner Cable
Bandwidth I can't comment on CV, however TWC always delivered their 15/2 service when I had it, so no complaints there. Since I live in UNY however, every couple of years I needed a new coax pull because they apparently use south carolina terminators in NY . With fiber, no such problem.
However I think that the exposure goes to show how competition in the free market works. Put up or shut up, it forces everyone to go to a higher level, as the market should work. The sad thing is that 90% is not 100%, as it should. CV should just give me MSG HD already, jerks.
If I were getting 90% of a service then I should pay 90%, right?
My 25/25 always runs faster, so I am thankful for fibre, and customer service for Verizon is light years ahead of TWC in my neck of the woods.
The MAJOR problem everyone except FIOS is going to have is asymm, because all of these cloud products start using the uplink. If they can provide 50% of downlink, what is their uplink when that starts getting used? DSL is dead in that case...