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Apple Censoring Complaints About iOS Update Breaking Wi-Fi?
by Karl Bode 08:27AM Wednesday Oct 30 2013
A significant number of iPhone 4S users have spent much of the last month complaining that iOS 7 update killed Wi-Fi on the device. Among those impacted by the glitch are Creative Commons co-founder and digital activist Larry Lessig, who blogs that he went to discuss the problem over at the Apple support communities and found his post censored, with only feeble justification as to why. A follow up post gives an example of a second post that was deleted by Apple. Other complaints about the bug appear to be left alone, so this sounds like inconsistent moderation more than conspiracy.

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skeechan
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Blogs don't belong in a support forum

If you are simply ranting/complaining rather than asking a question as in the follow up post, the post gets killed while actual questions looking for solutions don't? Maybe?

A long winded rant letter to Apple doesn't seem appropriate for a user based support forum. I see this problem with Google groups. I will have a problem with my Note and try to browse solutions only to find threads full of B.S. and only a few relevant posts.

If they are simply deleting all references to the problem, that is really stupid and generates more attention to the problem than simply leaving it alone.

What these users should be doing is sending a brief letter to Apple which will get round filed (but not as fast as a long winded one) but then write reviews on every site that sells the device and accepts reviews. How many items have we avoided on Amazon or Newegg because of bad reviews? I certainly have skipped over lots of them.
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BimmerE38FN

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Re: Blogs don't belong in a support forum

Couldn't agree more. I'm a moderator myself. Support forums are mainly to help each other and help from the Co to get problems fixed, find fixes and get advise and information. Not to rant and blog about.
WHT

join:2010-03-26
Rosston, TX
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Re: Blogs don't belong in a support forum

said by BimmerE38FN:

Not to rant and blog about.

But responding to such rants can be so entertaining!

BimmerE38FN

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Re: Blogs don't belong in a support forum

True.

lev
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Well Bimmer, while I agreed with you, and share experiences moderating a support forum (cough... look to the left) the person to whom I reported beat me down with "People have a right to complain!" and other statements that contradict the philosophy of fixing the problem first that are behind every effective support forum.

BimmerE38FN

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Re: Blogs don't belong in a support forum

I agree, people do have a right to complain. There are two different forums users, people who want information and help and people who just want to complain. Yes, they have a right to complain however sometimes, it's not very helpful. Especially when they just complain, won't listen nor will accept any type of help to resolve there issues. My 2 cents.

lev
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Re: Blogs don't belong in a support forum

I think that complaints are valid after reasonable attempts to solve a problem are met with failure, especially if they generate the support a company should be providing.

People who complain first, or try to take up the time of a support person by complaining instead of moving on with the problem irritate the piss out of me. Complaints like that need to be focused at the level where it can do some good, and that most likely won't be with the technical people.

I met someone a few days ago who went through similar health problem to mine. She was all negative energy and full of complaints. I was upbeat and damn happy to be alive, chatting with staff as they walked by.

Guess who they're going to want to spend more time with in exams? It's just common sense -- to me, anyway.

BimmerE38FN

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Boise, ID
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Re: Blogs don't belong in a support forum

Amen...ya, people who are hell bent on complaining and focusing all the bad info and can't get passed it to let others help them pisses me off too. It's a waste of time and energy IMO.

tc1uscg

join:2005-03-09
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What better way to stiffle word of mouth but cut out someone who could cost you a few customers.
Expand your moderator at work

skeechan
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Re: Blogs don't belong in a support forum

What better way to keep a user support forum from becoming a rants and opinions forum.
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Morac
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Not really new to iOS 7

If you look in the Apple forums there are huge threads stating iOS 6 killed WiFi (can't even be enabled). Actually after every release there are people complaining WiFi is broken.

»discussions.apple.com/thread/431···tstart=0

Personally I had no problems with Wi-Fi on my iPhone 4s after upgrading to iOS 7. I've since moved on to a iPhone 5s though.

Eddy120876

join:2009-02-16
Bronx, NY

Re: Not really new to iOS 7

I agree i had a 3gs and no issues until ios 6 but manage to fix it then i received a iphone 4 and is running 7 flawless so no complain but people rant instead of looking for a solution from apple directly. My gf iphone button got damage and she was out of warranty . I took her to the apple store they fix it for free and she had it until the 5S came out.
Riuski

join:2005-12-16
Alhambra, CA

Solutions

My wife also had the same Wifi problem after upgrading to iOS 7. First, with iOS 7.0.2, the Wifi toggle is grayed out. We went into the Apple store and they were adamant the problem is with the hardware, then said they can replace our 1.5 yr old iPhone 4S with refurb if we paid $200, since the phone is out of warranty. Then with iOS 7.0.3, the Wifi button is no longer grayed out, but the phone just wouldn't associate with any Wifi networks. Thinking that the difference in behavior should be a good indication the problem is with iOS and not hardware, we went to a different Apple Store, but once again, they indicated that it was a hardware problem, even after we spoke with a manager.

I think we have 4 possible solutions:
1) Downgrade back to iOS 6, but wait, Apple doesn't allow you to do that, because they want more control over a device you bought than you do.
2) Wait for Apple to release yet another firmware update that actually fixes the problems.
3) Get the phone replaced by Apple.
4) Pay the $200 to replace the phone.

Apple is leaving us with only option 4 currently by not addressing the fact that it's an iOS issue, and obviously dictating to their store employees to this cookie cutter BS response, and I find this denial of responsibility disgusting. If it wasn't for the fact that my wife is an Apple whore and the rest of my family is on the iOS platform, I'd jump ship to either Android or WP8 the first chance I get.