Apple Censoring Complaints About iOS Update Breaking Wi-Fi?
A significant number of iPhone 4S users have spent much of the last month complaining
that iOS 7 update killed Wi-Fi on the device. Among those impacted by the glitch are Creative Commons co-founder and digital activist Larry Lessig, who blogs
that he went to discuss the problem over at the Apple support communities
and found his post censored, with only feeble justification as to why. A follow up post
gives an example of a second post that was deleted by Apple. Other complaints about the bug appear to be left alone, so this sounds like inconsistent moderation more than conspiracy.
Re: Blogs don't belong in a support forum Couldn't agree more. I'm a moderator myself. Support forums are mainly to help each other and help from the Co to get problems fixed, find fixes and get advise and information. Not to rant and blog about.
Re: Blogs don't belong in a support forum But responding to such rants can be so entertaining!
Solutions My wife also had the same Wifi problem after upgrading to iOS 7. First, with iOS 7.0.2, the Wifi toggle is grayed out. We went into the Apple store and they were adamant the problem is with the hardware, then said they can replace our 1.5 yr old iPhone 4S with refurb if we paid $200, since the phone is out of warranty. Then with iOS 7.0.3, the Wifi button is no longer grayed out, but the phone just wouldn't associate with any Wifi networks. Thinking that the difference in behavior should be a good indication the problem is with iOS and not hardware, we went to a different Apple Store, but once again, they indicated that it was a hardware problem, even after we spoke with a manager.
I think we have 4 possible solutions:
1) Downgrade back to iOS 6, but wait, Apple doesn't allow you to do that, because they want more control over a device you bought than you do.
2) Wait for Apple to release yet another firmware update that actually fixes the problems.
3) Get the phone replaced by Apple.
4) Pay the $200 to replace the phone.
Apple is leaving us with only option 4 currently by not addressing the fact that it's an iOS issue, and obviously dictating to their store employees to this cookie cutter BS response, and I find this denial of responsibility disgusting. If it wasn't for the fact that my wife is an Apple whore and the rest of my family is on the iOS platform, I'd jump ship to either Android or WP8 the first chance I get.