Ars Gives Sonic.net Some Love
Treating Customers With Respect Pays Dividends. Who Knew?
has a nice write up on independent ISP Sonic.Net, which against all odds not only survived the U.S. CLEC-pocalypse, but managed to thrive and proceeded to build their own network. Sonic's current the top rated U.S. ISP in our good, bad and ugly rankings
. It's a success that has come from not only offering a good product (they're now offering 1 Gbps fiber for $70 in parts of California), but by treating customers well. Instead of trying to nickel and dime his users at every opportunity, Sonic CEO Dan Jasper can often be found over at his blog arguing how caps make little technical sense
, or how most ISPs don't respect your privacy
and sell all of your information and online activity (like clickstream data) under the table.