For Immediate Release
Friday, September 2, 2005

BellSouth service is quickly resuming to normal for customers in Florida whose lines were impacted by Hurricane Katrina. Less than 0.8 percent of the lines in Northwest Florida and South Florida remain affected. BellSouth technicians will be working over the Labor Day weekend to restore service to many of those customers.

A great number of the lines that remain affected are isolated problems that require dispatching individual trucks and technicians. BellSouth technicians are working those troubles; responding to customers who have been waiting the longest first. Additionally, telephone facilities in southern Miami-Dade County were submerged under water and, as they dry or are replaced, service is being restored to many customers at once.

Ultimately, the actual time it will take to restore service depends upon the extent of the physical damage to each customer's line.

Customers who have yet to report a telephone outage or other service trouble after the storm are encouraged to do so by calling: 1.877.737.2478 for residential lines; 1.866.620.6900 for business lines; 1.888.341.2355 for hearing impaired customers (TTY); and »www.bellsouth.com/repair on the web.


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