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story category BellSouth Nixes Over-Zealous Spam Protection
Reverts to old system after numerous complaints
(old news - 02:51PM Tuesday Nov 21 2006)
tags: telco · spam
"BellSouth's new anti-spam filter worked so well that customers hated it," writes Bill Husted for the Atlanta Journal Constitution. BellSouth yanked the new Mailguard system today, two weeks after launch, because it was marking a significant volume of legitimate e-mail as spam, as customers in our BellSouth forum can attest to. The complaints led BellSouth to try and tweak the system, but they've apparently given up and reverted to a previous anti-spam solution.

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Forums » BellSouth Nixes Over-Zealous Spam Protection
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morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:

email is broken


more evidence that band-aids aren't the solution. let's get crackin' on a permanent solution.
romega

join:2005-11-13
Rome, GA

Re: email is broken

Well my e-mail seems to be less with junk ,stocks than beforeplease keep the filters........

Ark

join:2002-06-08
Hudsonville, MI
·AT&T Midwest

Nothing new

I notice Hotmail/MSN seems to have this same problem as well. I'm frequently re-emailing things to people at those addresses. The worst part is that the emails don't even go to the users' bulk/junk mail folder, and no bounce message is generated. The email is just silently deleted somewhere after being accepted for delivery.

MattE
Obama '08
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
·Corporate Colocation

Spam Server Admin

As an administrator of a spam filtering server, the majority of the problem is with incompetent admins who don't configure their email server properly and don't follow the proper RFC standards.

I see all kinds of legitimate email get bounced because servers try to send a DATA command before performing a HELO, or when we greylist, they don't try back in 24 seconds because the mail administrator has hard coded a ridiculous value like 48 hours.

--
Use the OS tool for the job - loser fanboy.

aaron8301
I can't get myself to go away.

join:2005-01-03
Clarkston, WA
·CableOne

Gmail is the solution

When will everyone learn that Gmail is the one and only email service you will ever need. Ever. You can use it via wap or java app on your mobile device, or use it via POP in your email client.

The web interface rocks, and most importantly, I get one - THAT'S ONE - junk mail message per week delivered to my inbox. The rest of the junk mail goes to the spam folder, where I never have to deal with it. And never does an actual message NOT get delivered to my inbox. I have never had to pull a real (non-spam) email out of the spam or trash folders.

Quite possibly, the world's most perfect email.
--
"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del.

knightmb

join:2003-12-01
Franklin, TN
·Comcast
·Vonage
·Speakeasy

Re: Gmail is the solution

said by aaron8301 See Profile :

When will everyone learn that Gmail is the one and only email service you will ever need. Ever. You can use it via wap or java app on your mobile device, or use it via POP in your email client.

The web interface rocks, and most importantly, I get one - THAT'S ONE - junk mail message per week delivered to my inbox. The rest of the junk mail goes to the spam folder, where I never have to deal with it. And never does an actual message NOT get delivered to my inbox. I have never had to pull a real (non-spam) email out of the spam or trash folders.

Quite possibly, the world's most perfect email.
It's "a" solution and it's great, but it won't work for companies or people who don't want a @gmail.com address. I love my gmail account too, but I'm just fine with spam assassin to do my junk filtering, works just as well as gmail does it not better because I have more tweak control of the filtering daemon.

TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast


edit:
November 21st, @04:47PM

Re: Gmail is the solution

said by knightmb See Profile :

said by aaron8301 See Profile :

Gmail
Quite possibly, the world's most perfect email.
It's "a" solution and it's great, but it won't work for companies or people who don't want a @gmail.com address. I love my gmail account too, but I'm just fine with spam assassin to do my junk filtering, works just as well as gmail does it not better because I have more tweak control of the filtering daemon.
You can setup Gmail to use an ISP's address(like someone@comcast.net) as your FROM: Name and use the replyto: field(someone@Gmail.com) to direct replies back to Gmail. That is how I send out all my email from Gmail.

And I also then make sure the Comcast email account forwards all received email back to the someone@Gmail.com address for anyone one who doesn't do a reply to my msg and then types in the Comcast address manually.

This way, it looks like the email is coming from the Comcast ISP account instead of Gmail, but I get to use GMAIL and it's superior Spam filter and database capabilities. And because I have multiple email accounts with Comcast, it centralizes all my email activity in one place(Gmail).
--
--
My BLOG
My Web Page

davoice

join:2000-08-12
Saxapahaw, NC
·RoadRunner Cable

said by knightmb See Profile :

It's "a" solution and it's great, but it won't work for companies or people who don't want a @gmail.com address.
Companies can use it... mine does. It's called Google Apps for Your Domain. »https://www.google.com/a/

We were pre-beta testers for Gmail at Your Domain. Made the switch and never looked back. What's not to love? 2GB per user. 10MB attachments. Zero admin overhead. Zero servers to manage. $0 to spend. Terrific spam filter. Great web interface. SSL POP/SMTP. When one of my guys came to me for sign off on the beta participation, I ran the numbers and looked at the product and said "Duh! Sign us up!"

}Davoice

MisterMarcus

join:2001-11-10
San Diego, CA
·RoadRunner Cable

Re: Gmail is the solution

said by davoice See Profile :

said by knightmb See Profile :

It's "a" solution and it's great, but it won't work for companies or people who don't want a @gmail.com address.
Companies can use it... mine does. It's called Google Apps for Your Domain. »https://www.google.com/a/

We were pre-beta testers for Gmail at Your Domain. Made the switch and never looked back. What's not to love? 2GB per user. 10MB attachments. Zero admin overhead. Zero servers to manage. $0 to spend. Terrific spam filter. Great web interface. SSL POP/SMTP. When one of my guys came to me for sign off on the beta participation, I ran the numbers and looked at the product and said "Duh! Sign us up!"

}Davoice
Great solution for companies that don't deal in proprietary or confidential consumer information. Like a paint vendor or something. Won't work for consumer/business lending, contracts, mortgages, etc...that deal with confidential nonpublic personal information, as there's a high risk of data getting into the wrong hands, and regardless of nondisclosure agreement terms, the damage would have already been done.

TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast

said by aaron8301 See Profile :

When will everyone learn that Gmail is the one and only email service you will ever need. Ever. You can use it via wap or java app on your mobile device, or use it via POP in your email client.

The web interface rocks, and most importantly, I get one - THAT'S ONE - junk mail message per week delivered to my inbox. The rest of the junk mail goes to the spam folder, where I never have to deal with it. And never does an actual message NOT get delivered to my inbox. I have never had to pull a real (non-spam) email out of the spam or trash folders.

Quite possibly, the world's most perfect email.
I use it and it is very good. But it isn't perfect. I do, on occasion, have to retrieve a msg from the Spam folder that is legitimate. Never from a private individual, but usually something I wanted, like from my car dealer on a maintenance special. I mark it as legit and usually Gmail doesn't flag that by mistake a second time.
--
--
My BLOG
My Web Page

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

said by aaron8301 See Profile :

When will everyone learn that Gmail is the one and only email service you will ever need. Ever. You can use it via wap or java app on your mobile device, or use it via POP in your email client.

The web interface rocks, and most importantly, I get one - THAT'S ONE - junk mail message per week delivered to my inbox. The rest of the junk mail goes to the spam folder, where I never have to deal with it. And never does an actual message NOT get delivered to my inbox. I have never had to pull a real (non-spam) email out of the spam or trash folders.

Quite possibly, the world's most perfect email.
I've gotten ONE spam in my box since getting gmail. spam box gets 9-15 a day.
--
You can never be too rich, too thin or have too much Bandwidth

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

No ISP-Based Email

Just another reason why ISPs should not be in the email racket. Let users pick their own email provider, be it Gmail, Yahoo, Hotmail, or their own email solution. No ISP is going to come up with an anti-spam solution that pleases everyone.
--
Only SHATNER is Kirk.
quatrix

join:2005-02-11
Davie, FL


edit:
November 21st, @02:44PM

Re: No ISP-Based Email

"Let" users pick their own email providers? Even if their ISP provides email, what's stopping them from using Gmail?

Oh wait, I forgot. Most people take what they're fed even if it's inferior, without considering alternatives.

*cough* Internet Explorer vs. Netscape *sneeze* illegal monopoly vs. fair competition *hiccup*

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:

Re: No ISP-Based Email

*fart* AT&T vs. any other isp *shard* NSA spying on your phone and internet use vs. not as much spying.

TScheisskopf
World News Trust

join:2005-02-13
Belvidere, NJ

A humble suggestion for the home user and SOHO user:

Spamato. It r4wKz. Hard.

If those guys ever come out with a server-side solution, they might Rule The World.

viperpa33s
Why Me?
Premium
join:2002-12-20
Bradenton, FL
·Bright House

Why not let the user be in charge

Why not just let the email user pick which email address they want to go into there inbox? I have that setup on my Earthlink account and haven't gotten 1 spam email in my inbox yet. All the rest of the emails goes into a spam box. I think the spam will cut down to nothing instead of going back and fourth fighting spammers. When a spammer knows for sure that there emails won't reach your in inbox, they will cease to exist.

Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:

I've used Yahoo mail for years now

and highly endorse it as being very effective at fighting spam.

For years I managed to keep my primary email totally spam free but about 6 months ago, somehow it started to get flooded with spam emails.

With the exception of only 2 times, Yahoo has managed to isolate each and every spam email and prevent it from reaching my inbox.

Considering the amount I have been receiving, which is up to 20 spam emails per day, I'd say that is quite the accomplishment.

That works out to about TWO emails managed to slip through their system out of about 3600 or so.

Only on rare occassions do I ever even use my isp's email.
Not that it's bad, but given how isp's have changed and consolidated over the years, it's been nice to rely on one provider. Especially when their spam filters work as well as yahoo's does.
--
The life you help save just might be your own Team Discovery
Goldman

join:2002-06-21
Maumelle, AR

What?

What part of marking a "significant volume of legitimate e-mail as spam" qualifies this solution as working so well that customers hated it"?
bogey780

join:2004-03-19
Covington, LA

Re: What?

It's sarcasm.
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA
·Comcast Formerly ..


edit:
November 21st, @04:05PM

There is just no pleasing some people

You complain when you receive spam...

You complain when all your email gets deleted.

kd6cae
P2p Shouldn't Be A Crime

join:2001-08-27
Hemet, CA
·RoadRunner Cable
·DSL EXTREME
·Dreamhost
·Charter Pipeline

I'll decide what's spam and what isn't

I may very well be in the minority here, but I'd rather have no spam filters at all on my email accounts which I check with an email client via pop3. This way I know I won't miss anything important or that I may want. It's not hard to select a bunch of messages and hit delete if needed. I believe you can't have true spam filtering that will just flag true spam, because how can software know what is spam and what isn't? Heck sometimes with some of the spam's subject lines, I have to check email headers to be sure it's Spam myself. The only advantage I'd see to a spam filter is filtering out any messages with any characters other than 0-9 and a-Z and standard punctuation. For most North American users, they won't be receiving emails from China or the like with odd characters in the messages, and if they need to they could allow it for them only. that's my 10 cents worth for what it may be worth.
kenny2

join:2003-08-06
Tifton, GA

Re: I'll decide what's spam and what isn't

Well darn, I was so happy not to be getting the 50 to 60 a day junk e-mails, now I have the average today of 6 a hour I won't the filter put back on.

Kevin Williams

@co.uk

Spam Filtering

As a Developer I have been put in the position where I had to set up automated emails from an application to our customers. Test emails to ourselves were shown to be being flagged as spam by our own filtering systems.

When I queried the email administrator on if he could do something to ensure these particular emails were allowed through his valid response was along the lines of…”don’t you think you should change the email so that it is less ‘spammy’ in its appearance… there ARE other email servers and filters in the world.”

The interesting thing is that this put me in the position of having to find ways to alter my “incorrect” emails to beat spam filters. Although an unfortunate necessity, it is indeed a mixed up world where it is the creators of legitimate emails that have to bend to suit the rules imposed by spam filters. After all, if a legitimate email can be altered to get past a rule or a threshold then so to can a spam email. It is my opinion that (in an ideal world) being expected or desired should be enough in itself to make an email “correct” and any false positive is the fault of the filter. If this is not the case then i have the ultimate filter... set up a rule to delete everything.

Dan52523



BellSouth

I noticed the following in my bellsouth headers:

X-MxL-Spam-Verdict: Yes

I changed my Outlook rules to move mails that come in with this in the header to junk mail. Guess I'll just have to watch it to see how well it works. So I guess they still have a way to mark the mails, but its up to you to make it work.
Forums » BellSouth Nixes Over-Zealous Spam Protection

Friday, 25-Jul
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