Bright House Communications has joined a growing number of broadband ISPs that have decided to offer private, direct support to users right here in the Broadband Reports forums. Now in addition to finding help and information from other users in our public Bright House forum, users who need more personal support for technical or billing issues can post their problems in the Bright House direct forum. The forum gives users a secure, private environment to discuss account information directly with certified Bright House support representatives. You can view our growing list of ISPs that are now offering official support via Broadband Reports here, and we're working on adding additional ISPs all the time.