  kapilThe Kapil
join:2000-04-26
Chicago, IL | They're right Competition is too stiff and the profits to be had too small or non-existent in residential/consumer VoIP.
Consumers want "unlimited" but don't want to pay for it.
There is no such thing as truly unlimited in the business world...it's all usage based. Much more money to be made.
Can't say I'm surprised.
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»www.VoIPTrunk.com | |
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 | nitzanPremium,VIP
join:2008-02-27
kudos:2 | Re: They're right I disagree. There's plenty of profit to be made in the residential market. The problem for some companies is they expect to milk the customer dry a-la POTS and get away with it. Nope. Ain't gonna happen.
If you offer good service at a fair price - you'll have plenty of loyal customers, and fair profit.
If you expect residential users to pay you $30/month because POTS costs them more - sorry, but those kind of prices are reserved for the cable companies and Vonage. No company that doesn't advertise on TV has an excuse to charge these rates. Even Vonage has been struggling for years because their retention rate is so low - a customer gets sucked in by their TV ads, but ends up leaving for more affordable providers a few months later.
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Nitzan Kon, CEO
Future Nine Corporation
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Compare VoIP Provider Rates | |
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| | patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | Re: They're right What about the tech support costs of business vs residential? With residential you get customers who want hand holding and for your to remove viruses and malware over the phone magically. | |
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| | | nitzanPremium,VIP
join:2008-02-27
kudos:2 | Re: They're right said by patcat88:What about the tech support costs of business vs residential? With residential you get customers who want hand holding and for your to remove viruses and malware over the phone magically. Business customers are 10x times worse. They expect you to bend over backwards to help them for free. Maybe the big corporations are willing to pay a lot for support - but small ones want residential prices and business support. IMHO. | |
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| |  rawgerzIn Debt we trustPremium
join:2004-10-03
Grove City, PA | Sure they have an excuse, they're publicly owned and have to keep those share holders happy. I personally think $25 a month is very reasonable and wouldn't flip around providers for fear of some fly by night companies. But that doesn't mean I will ever use Vonage. At least with the big V your POTS line has American support.
The main reason I don't want to go to voip is once you leave the ILEC, it doesn't seem you can get your number transfered back if it doesn't work out. I will however go with a cable co for $45 a month mainly because they're established, and more importantly they won't have the bogus $11 or more monthly surcharges that Verizon adds.
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You can't make all the people happy all of the time. But it should be common sense to shoot for the majority. | |
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| | | said by kapil:Competition is too stiff and the profits to be had too small or non-existent in residential/consumer VoIP. Consumers want "unlimited" but don't want to pay for it. There is no such thing as truly unlimited in the business world...it's all usage based. Much more money to be made. Can't say I'm surprised. Looks like a job for Magic Jack!  | |
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| | Mixed emotions I just switched over to Phone Power and their service has been ok, but if you add a large amount of new subscribers now the problems will start. | |
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| | Unlimited means no limits I don't care how "nice" the company is, one of these days someone is going to force them to stop advertising unlimited plans that have limits. In this case, if you exceed 5000 outbound minutes per month, you are going to pay 2 cents a minute. No matter how unlikely that is on a residential plan, it isn't unlimited. | |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | How many Broadvox users? How many people did Broadvox have? It will be interesting to see the transition. | |
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| Reviews:
 ·WOW Internet and..
·Time Warner Cable
| Re: How many Broadvox users? you won't find this out. The guy that was part of the Founding used to post on here but after the company launched and he got out his free PR he stopped posting on here. He used to be listed as the PR/Spokesperson but I haven't checked in a while. His name was Jeff something. | |
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| | ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Re: How many Broadvox users? Thanks for the info. Hopefully it will not mean a major disruption for the PP users. | |
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1 edit | Re: How many Broadvox users? said by ptrowski:Thanks for the info. Hopefully it will not mean a major disruption for the PP users. Why would it? PhonePower was founded by the same people who incorporated DSLExtreme. They have the background in the VoIp field that is sorely needed; not another hosting company that decided to tinker with something new, lol. Guess who took alot of the former CallVantage customers? | |
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| | | | ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 Reviews:
 ·VOIPo
 ·Choice One Commu..
1 edit | Re: How many Broadvox users? said by 34574589:said by ptrowski:Thanks for the info. Hopefully it will not mean a major disruption for the PP users. Why would it? PhonePower was founded by the same people who incorporated DSLExtreme. They have the background in the VoIp field that is sorely needed; not another hosting company that decided to tinker with something new, lol. Guess who took alot of the former CallVantage customers? DSL and VoIP are different. The comfort in it is that DSLextreme has a good reputation. No one knows who got the lion' share of Callvantage customers, including yourself.
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"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org | |
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| |  NY TelPremium
join:2004-04-09
Smithtown, NY
kudos:3
·AT&T CallVantage
1 edit | said by hottboiinnc:you won't find this out. The guy that was part of the Founding used to post on here but after the company launched and he got out his free PR he stopped posting on here. He used to be listed as the PR/Spokesperson but I haven't checked in a while. His name was Jeff something. Yes I remember him - he would post and talk about how great the service was and then when a problem would crop up, he would plead the 5th.
He was an assclown if you ask me.
He only stayed there a year. His profile is still here but he has not been seen in a long time. | |
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| nitzanPremium,VIP
join:2008-02-27
kudos:2 | said by ptrowski:How many people did Broadvox have? It will be interesting to see the transition. Judging by their traffic rankings, probably somewhere between a few hundreds to a few thousands. | |
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| | | | Re: How many Broadvox users? You can't count all of that as retail. They also offer Wholesale/private label, as well as other products.
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| | | nitzanPremium,VIP
join:2008-02-27
kudos:2 | Re: How many Broadvox users? said by hottboiinnc:You can't count all of that as retail. They also offer Wholesale/private label, as well as other products. Hence the "from a few hundreds".  | |
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| | Oh shit Nice of them to tell me.. Haven't received shit from Broadvox about this.
Hope service stays the same. If not I'm just getting rid of VoIP all together. I don't use the phone at home enough to justify keeping it. | |
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| | | Re: Oh shit that's because they haven't said anything. Nothing is even on their website. | |
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Reviews:
 ·T-Mobile US
| Inaccurate? I'm a Speakeasy residential DSL/VOIP customer and they haven't shoved us (well, me anyway) off on any other company. Service and support is still provided through Speakeasy.
The article you cite merely talks about Speakeasy focusing on new business customers. I did not see where it says they were dumping the residential side. | |
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neftv
join:2000-10-01
Broomall, PA Reviews:
·QuantumVoice
·SIP Global Phone
 ·Verizon FiOS
| what email? I got no such email yet. This is news to me of an actual company change and hardware change.
I would have to disagree with the statement made in the previous post. "Consumers want "unlimited" but don't want to pay for it."
Why should I pay for VOIP if it the reason for going to voip was to beat the pots line. Last time I had a pots line was min $23 and that was just to have the phone line no usage. It's probably a lot more now.
I had BroadvoxDirect from the second round of sign ups they did few years back. I can say for the most part they been reliable to me. Not sure what Phone Power will be. I may end up shipping the new equipment back and canceling I don't know.
But its not fair to say we don't want to pay for unlimited those of us that don't use the phone all that much . I don't like to get gouged either. I think paying 30 or 40 for unlimited like what Comcast and others are doing it just greed and equipment being paid for 100 times over.
I think unlimited should not be any more than $20 (includes taxes and the illegal fees) and much lower pricing for less than unlimited and not go overboard with pay as you go option and if a company's business model can't support that then it's plain gouging.
It's to bad BroadvoxDirect is dropping us. I wonder if Phone Power uses Broadvox as their carrier. | |
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| | | Re: what email? said by neftv:I got no such email yet. This is news to me of an actual company change and hardware change. I would have to disagree with the statement made in the previous post. "Consumers want "unlimited" but don't want to pay for it." Why should I pay for VOIP if it the reason for going to voip was to beat the pots line. Last time I had a pots line was min $23 and that was just to have the phone line no usage. It's probably a lot more now. I had BroadvoxDirect from the second round of sign ups they did few years back. I can say for the most part they been reliable to me. Not sure what Phone Power will be. I may end up shipping the new equipment back and canceling I don't know. But its not fair to say we don't want to pay for unlimited those of us that don't use the phone all that much . I don't like to get gouged either. I think paying 30 or 40 for unlimited like what Comcast and others are doing it just greed and equipment being paid for 100 times over. I think unlimited should not be any more than $20 (includes taxes and the illegal fees) and much lower pricing for less than unlimited and not go overboard with pay as you go option and if a company's business model can't support that then it's plain gouging. It's to bad BroadvoxDirect is dropping us. I wonder if Phone Power uses Broadvox as their carrier. Hell No, they own and operate their own servers | |
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Reviews:
·RoadRunner Cable
·ViaTalk
| upgraded hardware Your service will be automatically moved to Phone Power on 9/15/2009/. You will receive new upgraded hardware several days prior to this date for use with your new Phone Power service.
Isn't it like 9/11/2009. Hope the old hardware works. | |
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neftv
join:2000-10-01
Broomall, PA
1 edit | no sign of it So I know I didn't get the email. I just logged in the BroadvoxDirect Portal and you would think in the opening page right to the calendar of events they would post a significant event like this. | |
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| | VOIP I've been using ITPvoip for the last 3 years. I haven't had any problems. Works great. No problem porting my number over from Verizon. Good luck! | |
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| | | Re: VOIP said by Jamie58 :
I've been using ITPvoip for the last 3 years. I haven't had any problems. Works great. No problem porting my number over from Verizon. Good luck!
funny how their website doesn't mention too much about the company. Is ITPVOIP based out of new york? what is their history? | |
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Reviews:
·PHONE POWER
| I got the e-mail I forwarded my e-mail to Karl yesterday. I got another e-mail late last night with shipping confirmation.
BroadVOX did not charge me taxes through the 5 years I've been with them. I will be charged $23 instead of $20 with the new service. I did notice that they do allow you to have two lines active at the same time. If the quality is there, I'll be sticking around. | |
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| | Not a peep! No email here either. Just checked the BVX calendar. Yup; no notices. | |
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| | | Re: Bad timing for an outage.... maybe upgrading? | |
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neftv
join:2000-10-01
Broomall, PA Reviews:
·QuantumVoice
·SIP Global Phone
·Verizon FiOS
| Spam probably Someone probably got spam email to this happening and took it for real, as far I can tell I see no signs of them wanting to change my account and its the 15th.
I remember about a year ago or less when I asked about what going to happen to the residential customers The rep said the not going to take new one but continue to service the existing ones. | |
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