dslreports logo
 story category
CRTC Officially Cites Rogers For Neutrality Violations
ISP Has Until February 3 to Resolve Issues

Recent data shows that Canadian cable ISP Rogers is the worst ISP tracked by MLabs when it comes to meddling with, throttling, or otherwise restricting user traffic. As Canadian network neutrality complaints rise sharply after the nation imposed new neutrality laws, Rogers is busily responsible for more than half of them -- as the company continues to use network management platforms that impact legitimate traffic, applications and games (just ask our users).

This is something that has been going on for at least five years, and is well documented by our regular readers, several of whom have been instrumental in complaints to the Canadian government. The CRTC finally sent Rogers to their enforcement division last October after years of complaints about the throttling of legitimate applications and games like World of Warcraft. Now the CRTC has sent Rogers a letter officially stating the ISP is violating the rules and has until February 3 to respond:

quote:
Based on the preliminary results of our ongoing investigation, Commission staff is of the belief that Rogers Communications Inc. (“Rogers”) applies a technical ITMP to unidentified traffic using default peer-to-peer (“P2P”) ports. On the basis of our evidence to date, any traffic from an unidentified time-sensitive application making use of P2P ports will be throttled resulting in noticeable degradation of such traffic. Enclosed please find a summary of our evidence.

...Within two weeks, I look forward to you either presenting us with a rebuttal of our evidence or providing us with a plan to come into compliance with the Act. Failure to provide a meaningful rebuttal or an effective plan will result in my recommendation to Commissioners to hold a show-cause hearing. I look forward to your response by 12:00 pm, February 3, 2012.
The CRTC's enforcement of their own rules has been somewhat glacial, and the CRTC ruling comes just after current agency boss Konrad von Finckenstein left his post. If the CRTC had hoped that "naming and shaming" ISPs would force compliance -- that certainly hasn't yet worked with Rogers. Despite ample documentation of their dysfunctional throttling practices, Rogers issued a statement claiming the company was "surprised" by the CRTC's ruling. Rogers now has to present evidence and counterclaims or face hearings before the CRTC (a prospect that's clearly not terrifying Rogers) -- after which they might be subject to a small fine.
view:
topics flat nest 

cpsycho
join:2008-06-03
Treadeu Land

cpsycho

Member

They been at it since 2007

I left rogers in 2008 because of this crap they pulled. I think that's why I initially came here. I was a huge rogers supporter up until Feb 2007. Then they started pulling crap and lying to me.

I think it looks good on them, I hope they keep getting fined until they stop with the crap.

Paul416
Premium Member
join:2003-07-25
Brampton, ON

Paul416

Premium Member

Re: They been at it since 2007

So why can't Rogers customers sue Rogers now for fraud . they list service which they obvious don't supply ? I would like to start a sue against Rogers if possible ?

Mashiki
Balking The Enemy's Plans
join:2002-02-04
Woodstock, ON

Mashiki

Member

Re: They been at it since 2007

A class action would probably be the best option. But the real question is, is it viable. Our CA have different requirements to be validated.
resa1983
Premium Member
join:2008-03-10
North York, ON

resa1983

Premium Member

Re: They been at it since 2007

I was actually contacted in the summer regarding a class action against Rogers due to my CRTC complaint and research regarding the wow issue...

They were more interested in getting cash from Rogers, and didn't really care about the issue getting fixed, so Jason & I told him we weren't interested.

Mr_Fix_It
Premium Member
join:2009-03-01
Orillia, ON

Mr_Fix_It to cpsycho

Premium Member

to cpsycho
If their license to sell internet was on the line they would respond.

Short of that they will do nothing and tell the CRTC to stop interfering with their right to manage traffic anyway they see fit.

What really needs to happen is a class action suit for testing and using DPI on a public network against every ISP involved.

Customers didn't pay to have their internet throttled, they paid to use the internet at a "an up to" package speed which has be regarded as false and misleading advertising.

If I am paying for a 5mb package and my line is capable of 15mb. Why am I only getting 4mb if they can actually get 15mb ?
Why is my profile not set to receive exactly 5mb ?

Laidback
join:2001-09-30
Cochrane, ON

Laidback to cpsycho

Member

to cpsycho
This probably explains the Feb 1 price increase.

Mike416
@rogers.com

Mike416

Anon

Sue Rogers for fraud

So why can't the customers sue Rogers now for fraud . they list service which they obvious don't supply ? I would like to start a sue against Rogers if possible ?
chgo_man99
join:2010-01-01
Sunnyvale, CA

chgo_man99

Member

Do u still pay

For ld calls on most plans?

I find it kinda awkward. There are no regional plans for most part in the us anymore, and in Europe u only pay for ld/roaming charges once u leave a country.

J E F F4
Whatta Ya Think About Dat?
Premium Member
join:2004-04-01
Kitchener, ON

J E F F4

Premium Member

Re: Do u still pay

said by chgo_man99:

For ld calls on most plans?

I find it kinda awkward. There are no regional plans for most part in the us anymore, and in Europe u only pay for ld/roaming charges once u leave a country.

There are plans you can get, like 500 minutes or you can choose a third party.

Chucks Truck
@teksavvy.com

Chucks Truck

Anon

Rogers doesn't care

February the 3rd will come and go and everyone will just forget about it and in another 5 years the issue of net neutrality will be brought up again.
resa1983
Premium Member
join:2008-03-10
North York, ON

resa1983

Premium Member

Re: Rogers doesn't care

said by Chucks Truck :

February the 3rd will come and go and everyone will just forget about it and in another 5 years the issue of net neutrality will be brought up again.

They won't let the Feb 3rd deadline come & go, otherwise they get hauled in front of a hearing, in which case.... CRTC really can do anything to Rogers.

Chucks Truck
@teksavvy.com

Chucks Truck

Anon

Re: Rogers doesn't care

Rogers will do nothing and come February the 3rd the CRTC will also do nothing about it either. Remember this is Canada everything is rigged in favour of Rogers.

derekm
join:2008-02-26

derekm

Member

laws?

quote:
after the nation imposed new neutrality laws
Umm... I think you're giving Canada too much credit. I think these were more "recommendations" than "laws".
resa1983
Premium Member
join:2008-03-10
North York, ON

resa1983

Premium Member

Re: laws?

said by derekm:

quote:
after the nation imposed new neutrality laws
Umm... I think you're giving Canada too much credit. I think these were more "recommendations" than "laws".

Its not laws or recommendations. Its policy which must be followed.

Mr_Fix_It
Premium Member
join:2009-03-01
Orillia, ON

Mr_Fix_It

Premium Member

Re: laws?

Let me change that last statement to a small claims action instead of a class action because....

It will cost $100 bucks to file a claim against robbers in small claims.
Being that they and hell Canada both inundated the CRTC with applications in the last 5 years than I say we as consumers reciprocate by filing thousands of small claims actions for the wrong doings.

Just think about it....
What would you get out of a class action ?...and the cost sharing ?
The lawyers and courts get all the money.

What would a small claims action for 25,000 dollars net you ?
If the CRTC has found the proof & evidence that their has been wrong doing than it should be used against them in a court of law.
The burden of proof makes them reveal all to the courts.
Not just a little report card to the CRTC.

They cost all of us time and money that we will never get back because of DPI and injecting commercial advertising.
They made money while we had to wait.

Time is money...hence the max. small claim's $25,000.
Now what do you think will happen when the legal department is swamped with cases ?
First thing they will try and do is get a court to combine the cases.
DON"T LET THEM COMBINE THE CASES.

They won't have time for the CRTC or to wipe up the mess.

Its time to prey on the big guys for a change instead of being kicked to the curb.

Chucks Truck
@teksavvy.com

Chucks Truck

Anon

Re: laws?

Most of the problem is the CRTC itself. It's all made up of former members of Rogers and Bell. The whole thing is rigged so Rogers and Bell gets anything they please until it gets so bad either everyone in Canada gives up on the internet because it costs too much or they leave the country to go elsewhere where the internet works at a small fraction of the cost to the subscriber here.