![](//i.dslr.net/vert.gif) cbrain (banned) join:2000-05-21 Silver Spring, MD |
cbrain (banned)
Member
2007-Jul-11 10:22 am
I didn't see ComcastAre they still the biggest cable provider? Do they offer phone service? | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) en102Canadian, eh? join:2001-01-26 Valencia, CA |
en102
Member
2007-Jul-11 11:07 am
Re: I didn't see ComcastComcast was at the bottom... not surprising. I dealt with their C.S. a couple of times, when attempting to get service, and decided to go DirecTv. | |
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to Karl Bode
The local news said that Comcast phones went down last night in Spokane. Does anyone know if they are back up yet, and how long they were down? Caff? | |
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![](//i.dslr.net/vert.gif) intellerSociopaths always win. join:2003-12-08 Tulsa, OK |
Cox wins because telephone is simple.Their implementation is pretty straight forward. They don't have any legacy systems to maintain. As a result, they have an overall smoother operation which translates all the way down to the user. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) cdruGo Colts MVM join:2003-05-14 Fort Wayne, IN |
cdru
MVM
2007-Jul-11 2:15 pm
Re: Cox wins because telephone is simple.I think your point is indicitive of many new technologies. They rank high because people like the wizz-bang features and can live with maybe a few hiccups. Cable companies score high with telephone service, but lower with their long offered television service. Flip it around and Verizon gets low scores for phone, but rave reviews with television. With both cable and telcos offering new technologies, they have had quite an advantage of looking at what the established players have done, capitalized on what worked and didn't work, and put out a decent product that people like. | |
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to inteller
Do Cable companies offer a back up solution if power is lost? Probably not. So many people are switching, and others are complaining that Verizon snips the copper from the houses. Doesn't this contradict the need to keep the copper? | |
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Not Hard To BeatWith Telcos just riding along doing business the same way they have been doing business for the last 40 years it sure isn't hard to beat that type of service with something that could be just slightly better.
The fact that I get my Cell phone service (which is portable) with more features than a Land Line from a Telco for just slightly more says a lot for how bad Telco phone service is and they should start thinking about the future of their business model instead of just doing their norm. Hell even my VoIP service I had did better in price and service features than the Telco I had at one point. | |
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![](//i.dslr.net/vert.gif) dak70 join:2007-05-01 Warminster, PA |
dak70
Member
2007-Jul-11 10:31 am
Cable beating Telcos...No surpriseThe telcos have been focusing almost all of their resources on providing video and data. Phone service is now seen as just an add on to make a triple play. Telcos have laid off thousands of PSTN employees and choked off almost all funding for PSTN upgrades. One teleco VP is quoted as saying "do more with nothing". The lack of head count, funding, and commitment to providing plain old telephone service is now manifested in crumbling Customer satisfaction. What the telcos fail to realise is if they can not even provide good service with their core product why would anyone want their video or data. -DAK | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) SlidetboneMazin Go Premium Member join:2002-11-10 Land O Lakes, FL |
Re: Cable beating Telcos...No surpriseReally? I see you have Verizon Fios...Telco branded service with data and video options available... ![](//i.dslr.net/v2/lite/eyesup.gif) | |
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1 recommendation |
All this innovationall the while working under old "city by city" franchise agreements...hmmmmmmm | |
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Re: All this innovationi didn't think the cablecos were getting franchise agreements to provide phone service - they are either ignoring this if it's a requirement or it's covered under their existing cable franchise. | |
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Telco's should have been rebuilding 15yrs ago.If they had started rebuilding( deploying fiber deeper) and planning for video/HSD and telephone on their network back then, they would be in a better position today.
We deployed our first FTTC system in 1990 with the anticipation for launching phone and HSD along with digital video. Phone should have done the same thing.. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) S_engineer Premium Member join:2007-05-16 Chicago, IL |
Re: Telco's should have been rebuilding 15yrs ago.15 years ago, they were too busy getting rid of the start ups and were busy consolidating! | |
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![](//i.dslr.net/vert.gif) ColorBASIC8-bit Fun Premium Member join:2006-12-29 Corona, CA |
Another case of "we suck less"It's not surprising given telco's ever increasing rates and gouging for services like the $1.50 "How dare you not want to be in the phonebook" fee. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) Mactronel Camino Real Premium Member join:2001-12-16 PRK |
Mactron
Premium Member
2007-Jul-11 11:24 am
Re: Another case of "we suck less"said by ColorBASIC:"How dare you not want to be in the phonebook" fee. The "How dare you not use our LD fee" as well. It goes on and on. The Telcos are in such a hurry (Finally) to catch up technology wise they've thrown their core business out with the bath water. They cry on and on about how everyone is dumping their land lines and have done nothing to increase it's usefulness in features. Copper is a fixed cost and will be for some time. They could have added features and value to it rather inexpensively compared the already fixed copper costs and dramatically slowed the bleed. Unfortunately they decided to bleed the few remaining land line customers with these ever increasing stupid fees. Which in turn just sends more of todays land line customers to the competion. My 2 cents, YMMV | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) ColorBASIC8-bit Fun Premium Member join:2006-12-29 Corona, CA |
Re: Another case of "we suck less"If telcos want to improve their reputation they should start by dropping instead of CONSTANTLY raising prices through these stupid junk fees. | |
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to ColorBASIC
A lot of the people switching to cable co telephone are dissatisfied former telco customers. So they have a little edge in terms of that. A lot of people with telco as their phone providers don't have a gradient with which to compare service. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) RARPSL join:1999-12-08 Suffern, NY |
to ColorBASIC
said by ColorBASIC:It's not surprising given telco's ever increasing rates and gouging for services like the $1.50 "How dare you not want to be in the phonebook" fee. While I may not agree with the fee, I can see a justification for it. If you are listed in the phone book (or can be looked up on the net since the "Dead Trees" edition is becoming a thing of the past) then there is a lessened need to call an operator to do the lookup for you - Thus you charge the "unpublished" (available from an operator but not in the book) subscriber a fee for the extra needed support. There is also a need for a fee for "unlisted" numbers since even the operator can not supply them and thus the need to handle the "what is the number" calls is still there just like "unpublished" ones. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) ColorBASIC8-bit Fun Premium Member join:2006-12-29 Corona, CA 1 edit |
Re: Another case of "we suck less"Huh? Telcos like Verizon CHARGE callers for 4-1-1 calls whether they're local or national directory assistence.
They charge the "how dare you not want to be in the phonebook" fee just because it's something people want and they can get away with charging the fee. | |
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![](//i.dslr.net/vert.gif) FFH5 Premium Member join:2002-03-03 Tavistock NJ |
FFH5
Premium Member
2007-Jul-11 10:49 am
Rating charts misleadingThe service ratings charts don't show how little difference there really is between the different providers. The way JD Power displays the results is designed to highlight the differences and make it appear that 1 is way better than the others. In reality, on their 0-1000 point scale, all the providers are very close together and none of them are really providing anything better than mediocre service. Here is how JD Power displays the N.E. region: ![29912 bytes](/r0/download/1187175~a36468093770f0db8a35f818e908da5b/jdpowerne.JPG)
And here is how it should be displayed to show how close all the providers really are: ![33502 bytes](/r0/download/1187176~e3bcc82599f746b7c470c0285ec5d5ca/custchart.JPG)
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1 recommendation |
Re: Rating charts misleadingGreat charting work as it highlighted my point that something slightly better would put one over the other. I just didn't think of recharting it to show that. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) bmn? ? ?
join:2001-03-15 hiatus |
to FFH5
You would be better off using a normal line chart instead of a 3D chart... The depth added to the line also distorts the relationship between the providers' scores, making them appear closer than they are.
But good move. You are right, JD Power's graph does exaggerate the differences. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) Ahrenl join:2004-10-26 North Andover, MA |
to FFH5
Ehh, your new chart is equally (in the inverse) as biased because of the perspective you chose. If you just think of it as a %, there's a pretty significant difference between 54.1% and 71.4%. That's a 32% greater customer satisfaction rating. I'd say that's pretty signficant. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) FFH5 Premium Member join:2002-03-03 Tavistock NJ |
FFH5
Premium Member
2007-Jul-11 2:47 pm
Re: Rating charts misleadingsaid by Ahrenl:Ehh, your new chart is equally (in the inverse) as biased because of the perspective you chose. If you just think of it as a %, there's a pretty significant difference between 54.1% and 71.4%. That's a 32% greater customer satisfaction rating. I'd say that's pretty signficant. The lower # was 64.1% and not 54.1%. So the the difference between 64.1% and 71.4% is only an 11% difference. Hardly significant. | |
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33591094 (banned)
Member
2007-Jul-11 10:58 am
Cable vs Telco in CanadaIn my neck of the woods, cable (Eastlink) beats the hell out of the telco (sympatico). It's no contest really...
I get a great deal by bundling a 10MB connection with telephone. I believe in my case it was close to 15% savings, and I get more phone features through the cable company.
Eastlink rocks... | |
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![](//i.dslr.net/vert.gif) TitusMr Gradenko join:2004-06-26
1 recommendation |
Titus
Member
2007-Jul-11 11:07 am
A lot of peopleare headed for a sad realization. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) KrKHeavy Artillery For The Little Guy Premium Member join:2000-01-17 Tulsa, OK |
KrK
Premium Member
2007-Jul-11 1:33 pm
Re: A lot of peopleLOL | |
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![](//i.dslr.net/vert.gif) jsimmons MVM join:2000-04-24 Falls Church, VA 1 edit |
Cox has earned its marks - in Northern VAMedia General owned the franshise in NoVA before Cox purchased it. I had abandoned MG because of its poor service, low quality TV picture (analog no less), and RoadRunner wasn't exactly top notch for Internet service. After Cox bought MG and committed to upgrade the infrastructure, it was a rocky road for a while. But I had switched to Satellite for TV and DSL for internet. Today Cox has a top notch operation and infrastructure in NoVA. I have had their Phone and HSI services, paying a LOT less than my old DSL and Verizon phone service - and getting much more for that lower price. Technical problems have been minimal, the service rock solid and high quality, and... in the case where a network change resulted in loss of HSI at my address, a call to support netted a truck roll and problem solved within 6 hours. Not too shabby. I'm now debating abandoning Satellite and adding Cox Cable TV back to my service... the triple play. Its looking better every day. ![](//i.dslr.net/v2/lite/smile.gif) | |
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![](//i.dslr.net/vert.gif) djrobx Premium Member join:2000-05-31 Reno, NV |
djrobx
Premium Member
2007-Jul-11 11:14 am
I love my TW phone service...So, it doesn't surprise me that customer satisfaction ratings are high.
It finally gives me a decent value for how I use the phone. I was really getting sick and tired of paying over $35 per month for the telephone when I really didn't use it that often.
After factoring in multi-service discount, for $25/month, I get:
Unlimited calls in California. I make lots of short calls to places that aren't too far from here but not in my neighborhood. With SBC/AT&T virtually all of them were "Local toll" or ZUM calls so I got dinged for almost every call.
Calling features! Finally, I don't have to pay an excessive fee just for caller ID, call waiting, and call waiting ID. Again I don't use the phone that often but I sure want to know who's calling before I pick up the handset! And unlike with AT&T/SBC, the taxes and fees are "reasonable" and not an absurdly high percentage of the bill.
It'd be great if I was in an area where I could do away with the landline altogether (the way cellular minutes are billed works much more in my favor) but with a marginal signal this works out well for me.
I've never had a single problem with TW's digital phone. Not a pop or scratch in the audio. I'm pretty picky about quality and this "just works". And it's using bandwidth outside my cable cap. I can pound the connection as hard as I want without messing with QoS settings on my router and the voice continues to work perfectly.
I realize I could get better pricing by going with a VOIP provider like Vonage or SunRocket, but I prefer TW's solution. It doesn't rely on the public internet. I also have more confidence in TW's staying power. Vonage's price is better if I were making calls outside of California, but I rarely do that. If I do, I just walk out to where I have a cell singal and use my cell for that. | |
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![](//i.dslr.net/1ptrans.gif) | ![](//i.dslr.net/vert.gif) en102Canadian, eh? join:2001-01-26 Valencia, CA |
en102
Member
2007-Jul-11 1:54 pm
Re: I love my TW phone service...Currently for me (with exception of taxes/fees), I don't pay a whole lot differently for POTS than I would for TW VoIP.
I have unlimited US (although 90% of the calls are local, 10% are Canada). Its $45/month on AT&T Multi-service discounts on TW might make it worthwhile. | |
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![](//i.dslr.net/vert.gif) kyler13Is your fiber grounded? join:2006-12-12 Annapolis, MD |
kyler13
Member
2007-Jul-11 11:49 am
Cable beating Telcos, depending on where exactly you liveThat's a fair statement if the telco and cableco's shared the same regions in totality. MD is pretty much all Comcast and according to this study, the telcos are actually beating cable in MD. Cablevision wins the mid-atlantic region, but as far as I can tell, they're only in NJ (or 1 of the 6 states that comprise the mid-atlantic region). | |
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![](//i.dslr.net/vert.gif) KrKHeavy Artillery For The Little Guy Premium Member join:2000-01-17 Tulsa, OK |
KrK
Premium Member
2007-Jul-11 1:31 pm
LOL -- Cable service may be bad, but Telco is worseHeh, all this proves is that cable companies have found an industry that actually has worse customer service then they do... The Phone companies ![](//i.dslr.net/v2/lite/smile.gif) | |
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![](//i.dslr.net/vert.gif) jack bGone Fishing MVM join:2000-09-08 Cape Cod |
jack b
MVM
2007-Jul-11 7:54 pm
After they finish with Vonage,Verizon is gonna bring their patent lawyers and pay a visit with the CableCos. | |
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![](//i.dslr.net/vert.gif) batterupI Can Not Tell A Lie. Premium Member join:2003-02-06 Netcong, NJ |
batterup
Premium Member
2007-Jul-24 5:22 pm
DUHVerizon has to serve anyone and everyone. Now if you take only FIOS voice users Verizon would be number one. | |
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