 cbrain
join:2000-05-21
Silver Spring, MD | I didn't see Comcast Are they still the biggest cable provider? Do they offer phone service? | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: I didn't see Comcast Comcast was at the bottom... not surprising. I dealt with their C.S. a couple of times, when attempting to get service, and decided to go DirecTv.
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Canada = Hollywood North | |
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| | viperlmw
Premium
join:2005-01-25 | The local news said that Comcast phones went down last night in Spokane. Does anyone know if they are back up yet, and how long they were down? Caff? | |
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inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK
 ·Cingular Wireless
| Cox wins because telephone is simple. Their implementation is pretty straight forward. They don't have any legacy systems to maintain. As a result, they have an overall smoother operation which translates all the way down to the user.
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"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!" | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
 ·Verizon FIOS
| Re: Cox wins because telephone is simple. I think your point is indicitive of many new technologies. They rank high because people like the wizz-bang features and can live with maybe a few hiccups. Cable companies score high with telephone service, but lower with their long offered television service. Flip it around and Verizon gets low scores for phone, but rave reviews with television. With both cable and telcos offering new technologies, they have had quite an advantage of looking at what the established players have done, capitalized on what worked and didn't work, and put out a decent product that people like.
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Go Colts | |
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SquareSlinky
Premium
join:2004-05-25
Tampa, FL | Do Cable companies offer a back up solution if power is lost?
Probably not. So many people are switching, and others are complaining that Verizon snips the copper from the houses. Doesn't this contradict the need to keep the copper? | |
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raptor1418
Premium
join:2002-12-03
Denver, CO
·Mesa Networks
 ·Comcast
| Not Hard To Beat With Telcos just riding along doing business the same way they have been doing business for the last 40 years it sure isn't hard to beat that type of service with something that could be just slightly better.
The fact that I get my Cell phone service (which is portable) with more features than a Land Line from a Telco for just slightly more says a lot for how bad Telco phone service is and they should start thinking about the future of their business model instead of just doing their norm. Hell even my VoIP service I had did better in price and service features than the Telco I had at one point.
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Any large company can never be trusted to act in the interest of its employee's or its customers. | |
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dak70
join:2007-05-01
Warminster, PA
·Verizon FIOS
| Cable beating Telcos...No surprise The telcos have been focusing almost all of their resources on providing video and data. Phone service is now seen as just an add on to make a triple play.
Telcos have laid off thousands of PSTN employees and choked off almost all funding for PSTN upgrades. One teleco VP is quoted as saying "do more with nothing".
The lack of head count, funding, and commitment to providing plain old telephone service is now manifested in crumbling Customer satisfaction.
What the telcos fail to realise is if they can not even provide good service with their core product why would anyone want their video or data.
-DAK | |
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Slidetbone
Mazin Go
Premium
join:2002-11-10
Land O Lakes, FL | Re: Cable beating Telcos...No surprise Really? I see you have Verizon Fios...Telco branded service with data and video options available...
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xerxes3642
join:2006-02-24
Saint Charles, MO | All this innovation all the while working under old "city by city" franchise agreements...hmmmmmmm | |
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| nasadude
join:2001-10-05
Rockville, MD | Re: All this innovation i didn't think the cablecos were getting franchise agreements to provide phone service - they are either ignoring this if it's a requirement or it's covered under their existing cable franchise. | |
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HyPeRbAnD
join:2006-01-07
Stow, MA
| Telco's should have been rebuilding 15yrs ago. If they had started rebuilding( deploying fiber deeper) and planning for video/HSD and telephone on their network back then, they would be in a better position today.
We deployed our first FTTC system in 1990 with the anticipation for launching phone and HSD along with digital video. Phone should have done the same thing.. | |
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S_engineer
join:2007-05-16
Chicago, IL | Re: Telco's should have been rebuilding 15yrs ago. 15 years ago, they were too busy getting rid of the start ups and were busy consolidating! | |
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Mactron
el Camino Real
Premium
join:2001-12-16
CM94sv
| Re: Another case of "we suck less" said by ColorBASIC  :"How dare you not want to be in the phonebook" fee. The "How dare you not use our LD fee" as well. It goes on and on.
The Telcos are in such a hurry (Finally) to catch up technology wise they've thrown their core business out with the bath water. They cry on and on about how everyone is dumping their land lines and have done nothing to increase it's usefulness in features. Copper is a fixed cost and will be for some time. They could have added features and value to it rather inexpensively compared the already fixed copper costs and dramatically slowed the bleed. Unfortunately they decided to bleed the few remaining land line customers with these ever increasing stupid fees. Which in turn just sends more of todays land line customers to the competion.
My 2 cents, YMMV
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If only the Verizon CSRs worked this well.  | |
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| bogey780
join:2004-03-19
Covington, LA | A lot of the people switching to cable co telephone are dissatisfied former telco customers. So they have a little edge in terms of that. A lot of people with telco as their phone providers don't have a gradient with which to compare service. | |
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RARPSL
join:1999-12-08
Suffern, NY
| said by ColorBASIC :It's not surprising given telco's ever increasing rates and gouging for services like the $1.50 "How dare you not want to be in the phonebook" fee. While I may not agree with the fee, I can see a justification for it. If you are listed in the phone book (or can be looked up on the net since the "Dead Trees" edition is becoming a thing of the past) then there is a lessened need to call an operator to do the lookup for you - Thus you charge the "unpublished" (available from an operator but not in the book) subscriber a fee for the extra needed support. There is also a need for a fee for "unlisted" numbers since even the operator can not supply them and thus the need to handle the "what is the number" calls is still there just like "unpublished" ones. | |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
·RoadRunner Cable
·Covad Wireless
edit:
July 11th, @12:45PM
| Re: Another case of "we suck less" Huh? Telcos like Verizon CHARGE callers for 4-1-1 calls whether they're local or national directory assistence.
They charge the "how dare you not want to be in the phonebook" fee just because it's something people want and they can get away with charging the fee.
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Macintosh Users Group Serving the Inland Empire | |
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| raptor1418
Premium
join:2002-12-03
Denver, CO | Re: Rating charts misleading Great charting work as it highlighted my point that something slightly better would put one over the other. I just didn't think of recharting it to show that. | |
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| bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
 ·Packet8
·Cox HSI
| You would be better off using a normal line chart instead of a 3D chart... The depth added to the line also distorts the relationship between the providers' scores, making them appear closer than they are.
But good move. You are right, JD Power's graph does exaggerate the differences.
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Prove it...
Save the Internet Time (NTP) service, use the pool. | |
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| Ahrenl
join:2004-10-26
North Andover, MA
| Ehh, your new chart is equally (in the inverse) as biased because of the perspective you chose. If you just think of it as a %, there's a pretty significant difference between 54.1% and 71.4%. That's a 32% greater customer satisfaction rating. I'd say that's pretty signficant. | |
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TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast
| Re: Rating charts misleading said by Ahrenl :Ehh, your new chart is equally (in the inverse) as biased because of the perspective you chose. If you just think of it as a %, there's a pretty significant difference between 54.1% and 71.4%. That's a 32% greater customer satisfaction rating. I'd say that's pretty signficant. The lower # was 64.1% and not 54.1%.
So the the difference between 64.1% and 71.4% is only an 11% difference. Hardly significant.
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Internet News
My BLOG
My Web Page | |
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Davebo_
join:2002-11-19
Canada
| Cable vs Telco in Canada In my neck of the woods, cable (Eastlink) beats the hell out of the telco (sympatico). It's no contest really...
I get a great deal by bundling a 10MB connection with telephone. I believe in my case it was close to 15% savings, and I get more phone features through the cable company.
Eastlink rocks... | |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26 | A lot of people are headed for a sad realization. | |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | Re: A lot of people LOL | |
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jsimmons
Premium,MVM
join:2000-04-24
Falls Church, VA
·Cox HSI
edit:
July 11th, @12:31PM
| Cox has earned its marks - in Northern VA Media General owned the franshise in NoVA before Cox purchased it. I had abandoned MG because of its poor service, low quality TV picture (analog no less), and RoadRunner wasn't exactly top notch for Internet service.
After Cox bought MG and committed to upgrade the infrastructure, it was a rocky road for a while. But I had switched to Satellite for TV and DSL for internet.
Today Cox has a top notch operation and infrastructure in NoVA. I have had their Phone and HSI services, paying a LOT less than my old DSL and Verizon phone service - and getting much more for that lower price. Technical problems have been minimal, the service rock solid and high quality, and... in the case where a network change resulted in loss of HSI at my address, a call to support netted a truck roll and problem solved within 6 hours. Not too shabby.
I'm now debating abandoning Satellite and adding Cox Cable TV back to my service... the triple play. Its looking better every day. 
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"Everything should be made as simple as possible, but not one bit simpler."
- Albert Einstein
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djrobx
join:2000-05-31
Valencia, CA
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
 ·DSL EXTREME
| I love my TW phone service... So, it doesn't surprise me that customer satisfaction ratings are high.
It finally gives me a decent value for how I use the phone. I was really getting sick and tired of paying over $35 per month for the telephone when I really didn't use it that often.
After factoring in multi-service discount, for $25/month, I get:
Unlimited calls in California. I make lots of short calls to places that aren't too far from here but not in my neighborhood. With SBC/AT&T virtually all of them were "Local toll" or ZUM calls so I got dinged for almost every call.
Calling features! Finally, I don't have to pay an excessive fee just for caller ID, call waiting, and call waiting ID. Again I don't use the phone that often but I sure want to know who's calling before I pick up the handset! And unlike with AT&T/SBC, the taxes and fees are "reasonable" and not an absurdly high percentage of the bill.
It'd be great if I was in an area where I could do away with the landline altogether (the way cellular minutes are billed works much more in my favor) but with a marginal signal this works out well for me.
I've never had a single problem with TW's digital phone. Not a pop or scratch in the audio. I'm pretty picky about quality and this "just works". And it's using bandwidth outside my cable cap. I can pound the connection as hard as I want without messing with QoS settings on my router and the voice continues to work perfectly.
I realize I could get better pricing by going with a VOIP provider like Vonage or SunRocket, but I prefer TW's solution. It doesn't rely on the public internet. I also have more confidence in TW's staying power. Vonage's price is better if I were making calls outside of California, but I rarely do that. If I do, I just walk out to where I have a cell singal and use my cell for that.
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Laser eye surgery rocks! I love frickin' laser beams. | |
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kyler13
Is your fiber grounded?
join:2006-12-12
Arnold, MD
·ViaTalk
·Verizon FIOS
| Cable beating Telcos, depending on where exactly you live That's a fair statement if the telco and cableco's shared the same regions in totality. MD is pretty much all Comcast and according to this study, the telcos are actually beating cable in MD. Cablevision wins the mid-atlantic region, but as far as I can tell, they're only in NJ (or 1 of the 6 states that comprise the mid-atlantic region). | |
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RARPSL
join:1999-12-08
Suffern, NY
| Re: Cable beating Telcos, depending on where exactly you live said by kyler13 : Cablevision wins the mid-atlantic region, but as far as I can tell, they're only in NJ (or 1 of the 6 states that comprise the mid-atlantic region). Cablevision [CV] is NY, NJ, and CT (but only parts of each and often shared with Comcast and/or TW in the region - You only get one of the three but can be near areas with a different company). For example NYC has some areas that are CV and others (such as Manhattan) that are TW. The same in NJ. You might get CV but the next town over is CC. | |
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kyler13
Is your fiber grounded?
join:2006-12-12
Arnold, MD
·ViaTalk
·Verizon FIOS
| Re: Cable beating Telcos, depending on where exactly you live I'm aware they're in NY, though I didn't know they were in parts of CT. However, for this comparison NY and CT are part of the northeast region, not the mid-atlantic. Realistically, Cablevision probably reaches less than 15% of the mid-atlantic region. How about we stick to weighted averages so that 85% of the people aren't defrauded by these hollow studies. Comcast, which services a great deal of the mid-atlantic, is actually coming in below the ILEC for the region. | |
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RARPSL
join:1999-12-08
Suffern, NY
| Re: Cable beating Telcos, depending on where exactly you live said by kyler13 :I'm aware they're in NY, though I didn't know they were in parts of CT. However, for this comparison NY and CT are part of the northeast region, not the mid-atlantic. Realistically, Cablevision probably reaches less than 15% of the mid-atlantic region. How about we stick to weighted averages so that 85% of the people aren't defrauded by these hollow studies. Comcast, which services a great deal of the mid-atlantic, is actually coming in below the ILEC for the region. If you check the listings, you will find that CV is listed in the North East List as well as the Mid-Atlantic List. The mention of CV was that it was the top in Mid-Atlantic. In North East it was #3 (but still better than the NE Average which was #4 I think). | |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | LOL -- Cable service may be bad, but Telco is worse Heh, all this proves is that cable companies have found an industry that actually has worse customer service then they do... The Phone companies | |
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jack b
Big House
Premium,MVM
join:2000-09-08
Up the River
clubs: | After they finish with Vonage, Verizon is gonna bring their patent lawyers and pay a visit with the CableCos. | |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs: | DUH Verizon has to serve anyone and everyone. Now if you take only FIOS voice users Verizon would be number one. | |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
·Verizon FIOS
| Re: DUH said by batterup :Verizon has to serve anyone and everyone. Now if you take only FIOS voice users Verizon would be number one. Based on what info?
Read the FIOS forums to see some issues folks are having with faxing over FIOS and other issues related to installs.
I think folks in the FIOS forums would say that customer satisfaction is often VERY poor with FIOS vs cable. I haven't had issues but many have, and continue to have issues with FIOS service, problem resolution and less then adequate customer service.
I happened to have been on a conference call yesterday with a large contingency of Verizon employees as part of a Verizon FIOS test I was participating in, and the overwhelming issue they all had was customer service. This is from their own employees.
So blow smoke all you want, the facts and peoples actual experience with FIOS, which you have none, say otherwise.
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Tweaked your connection? | Mail Parse | Speed Converter | |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: DUH said by GeekNJ :said by batterup :Verizon has to serve anyone and everyone. Now if you take only FIOS voice users Verizon would be number one. Based on what info?  | |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
·Verizon FIOS
| Re: DUH Smoke again. What does that have to do with voice service as this discussion is about:
cable providers lead traditional phone providers when it comes to customer satisfaction with voice service
And look at the numbers related to support over the past 6 months...
Verizon FIOS support - 79% satisfactory
Verizon DSL support - 51% satisfactory
Optimum Voice support - 80%
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Tweaked your connection? | Mail Parse | Speed Converter | |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: DUH said by GeekNJ :Smoke again. What does that have to do with voice service as this discussion is about: And look at the numbers related to support over the past 6 months... Verizon FIOS support - 79% satisfactory Verizon DSL support - 51% satisfactory Optimum Voice support - 80% What is the matter, are you going through Cablevision-Capping-Thread withdrawal? | |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ | Re: DUH You continuke batting 0. Nothing ever changes.
Nothin but the facts. | |
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Cable Beating Telcos At Phone Service
Rating charts misleading
