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www.cable360.net/ct/news ··· 869.html
This summary graph & news item only showed which people were VERY SATISFIED. I would have liked to have seen the full report to see the other categories(like satisfied, unsatisfied, etc) to see if the trend was carried thru the full range of categories.
Also, the language in the little of the report that can be seen seems to indicate the report was commissioned from a fiber optic point of view. And the fact that a search revealed extensive quotes at Verizon's web site indicates that Verizon may have commissioned the study.
Anyway, the point being that the lack of the full report being available anywhere; the lack of who commissioned it & paid for it; and the lack of the survey methods used and the sample size used makes me interpret the reports results with a grain of salt.