Cable Still Dominates Least Popular Company List
While CenturyLink is the Worst Ranked Phone Company
A ranking of the fifteen least popular
companies in the United States continues to be dominated by cable operators. The data, culled from the American Consumer Satisfaction Index, places Charter third, Comcast fourth, Time Warner Cable sixth and Cox seventh. Despite some strides in some of these areas, most of the complaints continue to focus on poor customer service, high prices, missed appointments and inept billing practices. Not to be outdone by their cable counterparts, CenturyLink shows up on the list at number 11 as the worst ranked phone company in the nation. The very worst of the worst honors continue to go to utilities, with Long Island Power Authority and Northeast Utilities ranked first and second, respectively.
high price, low quality... although, can't complain much about my 50/8 internet (upstream, maybe?)
I still think they can do better, since Comcast is now 105/15 for about the same price..
San Jose, CA
Not quite Monopolies, but ... When you are pretty much the only choice a customer has, why worry about service? Where is the customer going to go when you fail to deliver?
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
Re: Not quite Monopolies, but ...
said by NormanS:If they are your phone company.. you can complain to the state public utility commission. If you're talking about ISP, temporarily your SOL... until the FCC and/or state laws change to include Internet Access as a vital service.. then if they let the service wither on the vine, States can regulate MINIMUM QOS targets.. much like NY's done with DSL.. Verizon stung from that bitter pill DEMANDED that they never get subject to that in exchange for building FTTP. Since then, it's been a deregulation nightmare which will come full circle sooner or later...
When you are pretty much the only choice a customer has, why worry about service? Where is the customer going to go when you fail to deliver?
West Virginia could learn a thing or two from NY's Public Utilities Commission...
Wonder if! Wonder if, when cars were getting popular and mass marketed if they made you buy the horse drawn carriage too?
I think I know why they bundle stuff but just can seem to understand it! Centurylink has pretty decent internet in my neighborhood but you have to have phone service to get the reasonable cost savings.