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Cable guys call — with infuriating news
by djdanska 01:47AM Tuesday Jan 20 2004
The doorbell dinged sometime before 9 a.m., as we were dozing on this, a sleepy Saturday morning.

By the time I got to the front door, the cable guys were back on the street, eyeing the telephone pole from which their cable line is connected to our house.

I called out to ask what I could do for them. One came down to the door and explained their purpose.

They were going to switch our service to "basic," he said — unless, that is, we wanted to sign up for "extended basic." He showed me a chart of the channels you get under either category.

More at: »www.starnewspapers.com/star/sped···-wlr.htm

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Morac
Cat god

join:2001-08-30
Riverside, NJ
kudos:1
Reviews:
·Comcast

Sheeple

The main problem is that people are sheep. They may get mad about rising cable bills, but they never do anything about it. Cable companies don't care if you are mad at them as long as they get your money. Since in most areas of the country, the local cable company has a monopoly there is no one to switch to (other than dish). Like this person, most people can't live without certain channel so they cough up the money.

Sadly nothing is being done about this legal extortion.

tt_webmaster

join:2001-11-12
Leesburg, VA

1 edit

Re: Sheeple

I am all for price hikes. Just get the dish and be done with the silly cable companies.

I wish the gasoline companies would increase prices to $5.00 per gallon. Then it will be too expensive for those hillbillies driving big a__ ford/chevy trucks, etc.

The way I see it, those trucks only seem to carry butts. All the while getting 13~ miles per gallon.

Ciao!

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

Re: Sheeple

said by tt_webmaster:
I am all for price hikes. Just get the dish and be done with the silly cable companies.
Amen, tt_webmaster See Profile. Done.

said by tt_webmaster:
I wish the gasoline companies would increase prices to $5.00 per gallon. Then it will be too expensive for those hillbillies driving big a__ ford/chevy trucks, etc.

The way I see it, those trucks only seem to carry butts. All the while getting 13~ miles per gallon.
This is sort of off-topic, but I agree again, only for different reasons. I wish the price of a gallon of gasoline would be raised too. That way, it would be too expensive for all these "road hogs" to get in their cars 5 days a week (usually alone) and drive hundreds of miles in a month, which causes heavy traffic congestion.
Matisaro

join:2003-11-20
Troutdale, OR

Re: Sheeple

Maybe if you all had read the article instead of attacking comcast you would have caught the fact that this genius was getting standard cable for free due to a missing filter, and that was an audit.

He was inadvertantly stealing cable, and the techs were kind enough to offer him a promotion, would he have prefered they changed him to what he had been paying for without notifying him?
JadenXBP

join:2003-12-17

Re: Sheeple

I see nothing in the article that would say he was (inadvertently stealing cable) so how did you come to this conclusion?
Matisaro

join:2003-11-20
Troutdale, OR

Re: Sheeple

LoL, because I work for the cable company jaden, this is what happens when you dont have a filter.

Not to suggest he was doing on purpose, but when the audit team finds out what do you think they will do? let him keep standard cable and pay 13/month instead of 40?

Comcast didnt just change his agreed cable lineup, hes just been paying for limited basic and getting standard.

PS: the big clues were he was getting comedy central scifi etc and paying 13/month a quick look at comcasts lineup in his area shows he was getting standard channels and paying basic prices, for those of us who dont deal with this on a day in day out basis.

PPS: dataho, comcast didnt "hike" their prices in this case, they corrected a billing error, complaining about a rate hike in response to something completely different can in many circles be considered blindly attacking comcast, but your results may vary.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

1 edit

Re: Sheeple

I replied to someone else's comments about cable price hikes. Which, by the way, are quite a popular item in the news at the moment. Maybe they don't apply to this article, but the discussion was not specifically about this article. Nor was it specifically about Comcast. In fact, YOU were the first person to even mention Comcast specifically. It was a general discussion.

Nonetheless, I agree with the perspectives of many who posted to this topic:

Cable prices hikes border on extortion.

Does this statement apply to the author of the posted article? Probably. I bet wherever in the country Mr. Wheeler lives, there was recently, or will be a cable rate hike soon.
Matisaro

join:2003-11-20
Troutdale, OR

Re: Sheeple

News item_ Comcast audits someone for getting free extended basic cable.

Post your DISSCUSSION OF THE ABOVE NEWS ITEM BELOW

POSTER~ comcast keeps hiking rates
POSTRR 2~ yeah they suxor, heres the local complaint line
Poster 3,4,5,6,7 all off topic posts

I was the first one to mention comcast cause I was the first one to actually follow the instructions and discuss the freakin news article! Constant complaining about comcast should go in the rants and raves forum, NOT in a news discussion thread.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

Re: Sheeple

Well, we have different views about the discussion.

Morac See Profile created the topic, titled "Sheeple", and was more a commentary on people who don't do anything about cable company price hikes. No particular cable company was mentioned.

Others (including myself) agreed, and mentioned a few things we'd done in response to cable company constant rate hikes.

You and an anonymous poster somehow saw that as an attack on Comcast, by me. So you began attacking me.

* shrugs *

To get back on topic...

Have your cable prices increased recently, Matisaro See Profile? Have you done anything about it?
Matisaro

join:2003-11-20
Troutdale, OR

Re: Sheeple

quote:
Have your cable prices increased recently, Matisaro ? Have you done anything about it?
1: this thread is for discussion of the news article, the posters above and you hijacked it, so I wont answer this and try to keep it on topic.

2: I posted an explination of the news story above and if you would like to ask questions or seek clarification of this on topic then I will be here to discuss.

3: if you want to carry on a diatribe(you and others) about the rising costs of cable(which incidentally you dont need to live and arent tied into a contract for) please do so in the correct forum as the LEGITIMATE discussion of this news article has been lamblasted by wasteful whining about rate increases.

4: The reason the rate hike whining is bad for this thread is someone who reads this news article and then immeditaly sees comments about rate hikes may assume that the incorrect spin placed against comcast by the writer(IE they just decided to hike his rates 300%) is in fact the correct interpritation, which it is not.

Its one thing to dislike a company for its practices, its another to call an audit a rate hike and I for one would like to prevent people from making decisions based on halftruths and misinformation, as I am sure you would prefer as well?

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

Re: Sheeple

Did you know that you can create your own topic, if you care to discuss a different aspect of a news article?
Matisaro

join:2003-11-20
Troutdale, OR

Re: Sheeple

quote:
Did you know that you can create your own topic, if you care to discuss a different aspect of a news article?
Why should I when the news article forums are for discussion of the article itself, there shouldnt be any offtopic threads as they belong in other forums, it certainly isnt good for discussion when the only thread about a newsarticle is one, whether by design or ignorance, supports the incorrect assertion of said newsarticle.

Is this not a mini forum for the discussion of the RELEVENT news article?

Should it not be contained to ontopic discussions about said article?

PS: I like many others read the forums in flat mode so its all one thread to me regardless of topic.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

Re: Sheeple

It is an on topic discussion. Well, most of it is.

The topic is Morac See Profile's observations of how people react to constant price hikes by cable companies - with a few sidetracks.

You had a different observation. A discussion about your observation would have been better facilitated if you'd begun your own topic.
Matisaro

join:2003-11-20
Troutdale, OR

Re: Sheeple

quote:
It is an on topic discussion. Well, most of it is.

The topic is Morac 's observations of how people react to constant price hikes by cable companies - with a few sidetracks.

You had a different observation. A discussion about your observation would have been better facilitated if you'd begun your own topic.
Moracs origional post was off topic as I understand the purpose of this forum.
The topic of this forum is the news article, moracs post and all the ones after it till mine had nothing to do with the article.

I did start my own "topic" but for those of us in flat mode it all is one giant post(which I like cause it keeps posts in temporal order).

Regardless, the news story is incorrect, he was not given a rate hike, so lets discuss audits, or take the rate hike discussion to the rants and raves forum.

Morac
Cat god

join:2001-08-30
Riverside, NJ
kudos:1
Reviews:
·Comcast

Re: Sheeple

I don't think my post was off-topic. That the guy was or was not supposed to be receiving what he was getting for $14 is irrelevant. He was complaining that there was no competition so he had to pay whatever number his cable company came up with. In this case it was $44, but it could have been anything. The rest of his message is a discussion about the Sherman Trust act, legal monopolies and the history of cable. Finally he asks when people will get "mad as hell and not take it anymore". My response was that people are "sheeple" and will always take it. Seemed on-topic to me.

Also where in the article does it say he was stealing cable? As far as well know his cable company was bought out and this was the new rate. My cable company was bought out by Comcast a few years ago and one of the first things they did was jack up the prices. In fact if he was stealing then the following makes no sense:
quote:
"Oh, I agree with you entirely, Mr. Wheeler," he said, in a somewhat conspiratorial tone.

"I live in the service area myself. I'll have to pay the new rate too."
That quote makes it look like this was a newly instituted rate.
Matisaro

join:2003-11-20
Troutdale, OR

Re: Sheeple

quote:
Also where in the article does it say he was stealing cable? As far as well know his cable company was bought out and this was the new rate. My cable company was bought out by Comcast a few years ago and one of the first things they did was jack up the prices. In fact if he was stealing then the following makes no sense:
1: He always had comcast he said so himself
2: comcast employees have free cable
3: audit teams do not discuss why they are auditing or what they are doing and generally are non customer relation(would you tell someone they were basically getting illegal cable if they caught you turning them off?)
4: Of course the article dosent mention stealing cable, the person who wrote it was completely mistaken as to what was going on, and a simple call to customer service(which he didnt make) would have filled him in with a glimmer of a clue.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

1 edit
I see nothing in the discussion that could be characterized as an "attack on Comcast". We were griping about price gouging (which the cable industry has become well-known for) by a monopoly provider, and sharing our satisfaction with low-cost high-quality alternatives we've found, like satellite.

People aren't required to SMILE when they "feed the pig", are they?

ssj4android
Redefining Reality

join:2002-04-14
Wyoming, MI
Actually, that seems right. He was paying $14 for extended basic? Their rates have never been that low, have they? But I do agree cable companies vastly overcharge.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

2 edits

Re: Sheeple

Yep, $14 is much lower than what Comcast charges for limited basic in my region. Nonetheless, the author obviously thought it was a fair price for what he was getting.

In my region, the price for "extended" is tacked on to the price for "limited". So I'm wondering if the $19.95/mo offer is in addition to the $13/mo the author is already paying, and not the total price, like the author assumed.

Re: Sheeple

Everyone and especially the writer of the article.

Do your really think that extended basic is $14 dollars a month anywhere in this country? Sure I would think that getting 70 channels for $14 bucks a month is a great deal. I would also think that free is a very good deal so are you saying if I have the Broadband service and they forgot to trap my line correctly and they came back two years later and said sorry but we found that you are getting cable tv channels and we need to trap them out the cable company shouldn't be allowed to do that?

How many Dish customers would there be if it cost five times as much for cable then it does now. JT would you have moved to Dish if you were paying $14 bucks a month?

The company did an audit. They found that he was a paying customer for limited basic. Comcast did not raise his rate on a whim. They did not send out a 300% increase.

This guy was getting more then he was paying for. Nobody says he was stealing. The Comcast employee didn't say he was stealing. The Comcast employee said he was told to offer the customer a special deal and if the customer declined it then the services would be taken away.

JT,

What should the company do for this person? If he wasn't paying the same as all his neighbors isn't that wrong?

Why are you so hell bent on saying Comcast is wrong in everything they do?

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

Re: Sheeple

Would I have switched to a dish if cable costed $14/mo? That depends. I don't base my decisions on price alone.

I never said what Comcast did was wrong.

The points I agreed with (and contributed to) in this discussion so far are:

• The cable industry has earned its reputation for price gouging, and people will gripe about it.
• Satellite offers an alternative, and (in my region anyway) it's priced far less than cable.
• The price of gasoline should be increased.
heretohelpu

join:2002-05-26
Knoxville, TN
What is this guy complaining about? He is whining about getting caught recieving channels he wasn't paying for and being given the option to get what he is actually paying for or pay for what he is actually getting. I don't see the harm in this. This guy sounds to me like a complete idiot.
Matisaro

join:2003-11-20
Troutdale, OR

Re: Sheeple

quote:
What is this guy complaining about? He is whining about getting caught recieving channels he wasn't paying for and being given the option to get what he is actually paying for or pay for what he is actually getting. I don't see the harm in this. This guy sounds to me like a complete idiot.
I think the problem was he assumed(with some mistaken awkward moment icebreaker guidance from the audit team)that it was a "rate increase" and instead of factchecking like a good reporter he ran with it.

I sent him an email pointing him to this thread(for clarification)
Matisaro

join:2003-11-20
Troutdale, OR

1 recommendation

The facts.

The gentlemen in the article was gettint standard cable but only paying for limited basic, it was an audit not a rateincrease.

Just for everyones clarification.
naknek

join:2002-02-05
Bremerton, WA

Re: The facts.

Too bad the guys in the truck didn't just explain the real situation to him (instead of agreeing with him and saying, "Yeah, my rates are going up, too.") Then he wouldn't have embarrassed himself by writing an ignorant article, appealing to local mayors, etc. Of course, if he'd bothered to make a phone call to Comcast before going to press, he would have gotten the facts that way, too.

I hope he does revisit it in a couple weeks, as he promised, and set the record straight.

WeSRT4

join:2000-11-20
Mobile, AL
Matisaro, I agree with you. I quickly determined that it was due to an audit as well. There is no way Comcast would have been charging only $13 for all those channels. Some people have no clue.
cabIeguy

join:2002-02-04
Schenectady, NY

Re: The facts.

I agree. JT and all the others here should be replying about the article here.

I also agree that this was NOT a price hike. $13 for full basic?! It wasn't that low here even 10 years ago.
He was in fact inadvertantly stealiong cable and complaining about it. It's like when I used to tell people that HBO was not included in full basic and they would respond by telling me that since they got it free before that they should still get it free. Morons.