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story category CableCARD Headaches Continue
TiVoHD works great, except for the install...
(old news - 01:11PM Thursday Jul 26 2007)
tags: Video · business · hardware · cable · Comcast
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Business Week likes the new TiVo HD unit unveiled earlier this week, but complains that it took Comcast four hours and two different trips to get the device working properly:
"It took Comcast (CMCSA) installers two trips to my house—a total of about four hours' work—and extensive consultations with TiVo technicians to get the unit running properly. This isn't going to cut it. Cable operators and their research arm, CableLabs, must make plug-and-play a reality or the cost will be ruinous."
The cost to TiVo, anyway. Despite all the talk of CableCARDS, there's only 260,000 currently in use, in part because cable operators aren't eager to cannibalize their DVR rental income by promoting them.

Related:
  1. IPTV / Cable to Launch Personalized Video Services
  2. Time Warner CableCARD Fix On The Way
  3. Obama Urges Congress To Delay DTV Transition
  4. Cox Gears Up for Multi-Room DVR
  5. RCN To Offer TiVO
  6. Pittsburgh City Council Approves FiOS Franchise
  7. What Network Neutrality Is REALLY About
  8. Cable Industry: Shucks, Guess Nobody Wants CableCARDs
Forums » CableCARD Headaches Continue
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Post a:

RIRWIN1983

join:2005-08-30
Columbus, OH
·RoadRunner Cable


1 edit

2 Trips, 4hrs

Big surprise there, anyone ever think they were taking this long on purpose just to say "Hey ya know i have one our boxes in the van that will work right now"?

I know in my experience with cable cards from outher cable companies all you need to do is read some numbers from a screen on the device. Thus why its suggested a tech is sent in case the cablecard is defective.

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: 2 Trips, 4hrs

I mean no disrespect but i had trouble understanding half of what you said. But I think I understand the jist of what you are saying.
--
www.LakeSemaJ.com

Cabal
Premium
join:2007-01-21
Boston, MA

Sad, but not surprising

quote:
It's a source of endless astonishment to me that in the eight years since the first TiVo box hit the market, the cable companies and the two makers of most of their set-top boxes, Motorola (MOT) and Cisco's (CSCO) Scientific Atlanta, have never come close to matching TiVo's ease of use. TiVo still runs rings around the cable carriers' best boxes with its speedy response to remote-control clicks, its well-organized and easy-to-search program guide, and its really fast fast-forward.
I wonder how many more years it will be, I had the (dis)pleasure of using the latest and greatest Motorola box at one of my parents' places recently and it was a joke.
--
Anonymous posts are ignored. If you wish to be heard, speak for yourself.
Interested in open source engine management for your Subaru?

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN

Re: Sad, but not surprising

said by Cabal See Profile :

I wonder how many more years it will be
Until TiVO's patents expire, or other DVR manufacturers cave in an license TiVO's patented software technology. Software patents suck, don't they.
--
Go Colts

KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
·Verizon FIOS
·Speakeasy

PC tuners?

Where are the TV tuners for my PC with CableCard abilities? Are they that expensive and/or hard to make?
And are they only going to work with Vista?

Since cable TV analog reception is dying, I need to use an STB to get any decent channels on my computer - which stinks for 1) rental and 2) size and 3) inability to change channels/schedule recordings on my PC.

Where are the PC tuners with CC capability? Last I saw was a prototype ATI one...
KM
--
Don't Lie - Be Kind - Realize your Potential
itguy05

join:2005-06-17
Camp Hill, PA

Re: PC tuners?

You won't see them for your PC. Why? CableLabs will only license the tech. to OEM's for inclusion in a finished PC.

IOW no cards for your own PC - you'll have to buy a new PC with it built in.
bi0tech

join:2003-06-19

Re: PC tuners?

Addition..

'you'll have to buy a new PC with it built in' pre-installed with Vista.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

Re: PC tuners?

said by bi0tech See Profile :

Addition..

'you'll have to buy a new PC with it built in' pre-installed with Vista.
And dont even THINK of trying to record anything. vista will graciously disable that for you.
--
You can never be too rich, too thin or have too much Bandwidth

goober22
Resident Duh-Huh Member

join:2001-12-28
Panama City, FL

Here's one now from ATI. It does require Vista however.

»ati.amd.com/products/tvwonderdig···dex.html
--
Certified Jenius!
wierdo

join:2001-02-16
Tulsa, OK
·Future Nine Corpor..
·Teliax VOIP

Re: PC tuners?

said by goober22 See Profile :

Here's one now from ATI. It does require Vista however.

»ati.amd.com/products/tvwonderdig···dex.html
It requires Vista and a fully pre-built Vista PC that has been certified per Cable Labs' requirement. (Some system builders can self certify, but you and I can't!)

I was pricing one of them and the cheapest I could find a dual tuner box with a decently sized hard disk for was around $1700.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

Re: PC tuners?

said by wierdo See Profile :

said by goober22 See Profile :

Here's one now from ATI. It does require Vista however.

»ati.amd.com/products/tvwonderdig···dex.html
It requires Vista and a fully pre-built Vista PC that has been certified per Cable Labs' requirement. (Some system builders can self certify, but you and I can't!)

I was pricing one of them and the cheapest I could find a dual tuner box with a decently sized hard disk for was around $1700.
And dont even think of trying to record PPV or the premium movie channels. vista will disable that interface on protected content in effect turning that investment into a brick.
--
You can never be too rich, too thin or have too much Bandwidth
smcallah

join:2004-08-05
Home
»ati.amd.com/products/tvwonderdig···dex.html

It's no longer a prototype...
rradina

join:2000-08-08
Chesterfield, MO
My Hauppauge cards have IR blasters that are supposed to be able to mimic an IR remote control. Does your analog card have a similar feature? If so, have you tried it?

KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
·Verizon FIOS
·Speakeasy

Re: PC tuners?

No IR blasters with my 150MCE. I've thought about trying to tap off my machine's IR motherboard header so I could signal out to the STB, but even if it's possible, I don't have the time to figure it all out.

Glad to see at least one box available, even if a big external thing. So at least a year away from clones to being down the price.
And I really don't want to 'upgrade' to Vista just for that...
(sigh)

Will be patient, I guess.
KM
--
Don't Lie - Be Kind - Realize your Potential
itguy05

join:2005-06-17
Camp Hill, PA

Simple Economics

Joe 6-pack sees:

1) Comcast DVR - $11/mo

2) Tivo - $299 + $16/mo + CableCard fees

They're going to pick #1 every time.

That being said, I've had DirecTIVO and now Comcast with a Motorola box. While the Motorola is no Tivo, the $300 - $5/mo I'll deal with it's idiosyncrasies. Not that Tivo didn't have theirs.....

Jason Levine
Premium
join:2001-07-13
USA

Re: Simple Economics

It's even worse for Tivo here in Time Warner territory. Time Warner charges a mere $6.95 for a DVR with one premium channel or their All-The-Best package. ($9.95 with just digital cable.) At that price, Tivo's $299 + $16/month just can't compete. I could have 2 DVRs and still save money over Tivo's one DVR.

djrobx

join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable

Re: Simple Economics

quote:
Time Warner charges a mere $6.95 for a DVR with one premium channel or their All-The-Best package. ($9.95 with just digital cable.) At that price, Tivo's $299 + $16/month just can't compete. I could have 2 DVRs and still save money over Tivo's one DVR
Good lord Time Warner's pricing is way different here. I have all three services plus a premium channel.

DVR service is $9.99 plus the box rental fee of $4.24. Your 2nd box is $6.95. Here it is right off my bill:


--
Laser eye surgery rocks! I love frickin' laser beams.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

1 edit

Re: Simple Economics

Just another reason I never went DVR... service fee + rental fee.
Instead I purchased a DVD-burner and a stack of DVD-RW's.
Of course, I don't record a whole lot, but I often keep what I burn.
--
Canada = Hollywood North

Toadman
How do you like these Apples

join:2001-11-28
Medina, OH

said by djrobx See Profile :

quote:
Time Warner charges a mere $6.95 for a DVR with one premium channel or their All-The-Best package. ($9.95 with just digital cable.) At that price, Tivo's $299 + $16/month just can't compete. I could have 2 DVRs and still save money over Tivo's one DVR
Good lord Time Warner's pricing is way different here. I have all three services plus a premium channel.

DVR service is $9.99 plus the box rental fee of $4.24. Your 2nd box is $6.95. Here it is right off my bill:


Ouch!
I have no room to complain. My HD DVR 6412V3 rental fee is $6.00 a month and that includes the basic HD service as well. For me to get a cable card it is $4.00 a month, so $8.00 for two and then Tivo fee, I will just stick with my crappy Moto box. Atleast when it breaks they take it back and give me another one.
ncbill
Premium
join:2007-01-23
Winston Salem, NC

Re: Simple Economics

Here it is $7.70 for the DVR box PLUS $5.95 DVR fee for each DVR every month.

Tivo's monthly looks just fine compared to the above.

Cablecards here are $1.75/month.

DaveNJ
No Fear

join:1999-09-01
New Jersey
·Comcast
·Patriot Media

Not all DVRs have a monthly fee, plus in a few months others are going to be offering idcr DVRs. The cable companies are going to have to learn to cope real fast. What gets me, is when i bought my cable modem, all i did was call my cable provider, and in 15 mins it was working. Why cant they do the same with this. I go to the store get a cable card, call them, or go to a webpage, and poof its working.
--
Go courageously to do whatever you are called to do. fear nothing. - St. Francis de Sales


cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN

said by itguy05 See Profile :

Joe 6-pack sees:

1) Comcast DVR - $11/mo

2) Tivo - $299 + $16/mo + CableCard fees

They're going to pick #1 every time.

That being said, I've had DirecTIVO and now Comcast with a Motorola box. While the Motorola is no Tivo, the $300 - $5/mo I'll deal with it's idiosyncrasies. Not that Tivo didn't have theirs.....
The only advantage, to me, is that my Verizon supplied DVR has quite limited storage while the TiVOs are expandable. Hopefully Verizon enables external storage, and if that is the case it would eliminate any advantage TiVO would have, for me. Yes the interface is nice, but so is the extra money in my pocket. Yes predictive recording, wish lists, etc are nice. But I only have X number of hours a week free to watch TV and I already record more then I typically watch, so recording even more won't do me much good.
--
Go Colts

Titus Pullo
I came, I saw, I slept

join:2004-06-26

It won't be long

and these rapacious little boxes will start piling up in local offices.
--
Show me a zealot and I'll show you a fool
Tim618

join:2003-10-14
Garrettsville, OH
·DIRECTV

long wait

I had DirectTV install an HD DVR for me back in march. To do that, they installed a new dish, ran all new lines into my house, drilled etc, moved my old HD box to another room, set that up, setup the new HD DVR box, all in about 4 hours. I love the hd dvr, records 50 hours of HD programming and 250 of non hd. 4 hours for one box is crasy!

Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX

Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast
AT&T U-verse
AT&T Southwest

Not surprising it took 2 weeks to get their own box setup

I got new Motorola box with an internal cable card. Initially everything seemed to work, then it was noticed that one channel required a need to be initialized by Comcast. Soon after we found about 50 such channels. Called phone support, eventually passed to tier 2 in my area and after 2 hours of sending signals down the cable and rebooting had a service call.

The tech had 6 new boxes on his truck, after 2 more hours all 6 boxes were tried and still none of the previously stuck channels would work. Recommended solution, get an older box but he did not have one. Some time later in the week the channels finally started working. No idea why but those cable cards certainly do not quite look ready for prime time yet.

Lumberjack
Premium
join:2003-01-18
Newport News, VA

And to think I thought getting my DirecTV was complicated.

It's so freaking simple with DirecTV now. Once the freaking moron contractors get the dish installed correctly any literate person, even grandma, can plugin DirecTV boxes.

My service plan includes unlimited DVR boxes and I only pay an extra $5/mo per extra receivers OR DVRs. It is more expensive, or so it seems than cable with "lease upgrade fees" for the flashy HD DVR but after a year it pays for itself (over my local Cox prices).
--
»www.fairtax.org
magnushsi

join:2002-11-06
Cedar Springs, MI

Author statement:

"The cost to TiVo, anyway. Despite all the talk of CableCARDS, there's only 260,000 currently in use, in part because cable operators aren't eager to cannibalize their DVR rental income by promoting them."

The authors statement of about cable operators DVR rental income is bogus. They don't promote CC rental because no-one is selling a two-way device, yet. The cable operator wants the customer to have the ability to impulse buy VOD, PPV, games, etc. As long as they have a CC in a one way device, they loose "potential" revenue.

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest

Re: Author statement:

said by magnushsi See Profile :

They don't promote CC rental because no-one is selling a two-way device, yet.
i've read on a few posts that this is b.s. cable cards are two way, but something about tivo not having access to the hardware to make it functional. or something.
smcallah

join:2004-08-05
Home

Re: Author statement:

CableCards don't have to be 2-way. CableCards simply decrypt what is encrypted.

What needs to be 2-way is the device in which the CableCard is installed. So far there are Motorola, SciAtl, and Samsung cable boxes that have this 2-way communication with CableCards that cable companies have been using since 7/1/07.

TiVo should probably have waited with their new TiVo HD box until they could have created and sold a 2-way OCAP capable TiVo.
WeKnSmith

join:2001-08-09
Noblesville, IN
·AT&T Midwest


1 edit

OCAP

The issue is not that the TiVoHD or TiVo Series3 hardware is incapable of supporting 2-way CableCard. It is that the cable companies are trying to force the CE companies to use OCAP. I am hoping that the FCC forces CableLabs to drop their requirement of OCAP software compatibility in order to perform 2-way functions:

»en.wikipedia.org/wiki/OpenCable_···Platform

»www.zatznotfunny.com/2006-01/oca···ng-whom/
smcallah

join:2004-08-05
Home

Re: OCAP

I don't see why other software can't be overlayed on to OCAP, as long as the OCAP interface is standard, there shouldn't be a reason.

This is what will take time to develop and work around.

myosh

join:2001-05-03
Cupertino, CA
·Pacific Bell - SBC

Re: Author statement:

said by smcallah See Profile :

TiVo should probably have waited with their new TiVo HD box until they could have created and sold a 2-way OCAP capable TiVo.
I heard that the user interface on OCAP devices are regulated by the cable industry (CableLabs?) which means the superior TiVo interface would either need a makeover or scrapped entirely to make it OCAP-compliant.

See 6 replies to this post

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:

new tech and no incentive

eh. cablecards are new and comcast has no reason to speed this along in the long run. sure, 4 hours to install sucks initially, but think about the $ they are losing every month by that customer not having a stupid cable box.

Hall
Premium,MVM
join:2000-04-28
Dayton, OH

Starting over....

When the local cablecos first started installing CableCards, it normally took more than a few tries, lots of phone calls, different cards, etc, etc. Why is this 2nd go-round anything new ??
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA

Doesn't matter anyway

Dosen't matter anyway because SDV (Switch Digital Video) will soon make all these devices with QAM tuners cablecard or not obsolite.
WeKnSmith

join:2001-08-09
Noblesville, IN
·AT&T Midwest

Re: Doesn't matter anyway

said by b10010011 See Profile :

Dosen't matter anyway because SDV (Switch Digital Video) will soon make all these devices with QAM tuners cablecard or not obsolite.
Actually the TiVo devices would work fine with SDV if the OCAP requirement for 2-way communication via CableCard was dropped.
magnushsi

join:2002-11-06
Cedar Springs, MI

Re: Doesn't matter anyway

said by WeKnSmith See Profile :

said by b10010011 See Profile :

Dosen't matter anyway because SDV (Switch Digital Video) will soon make all these devices with QAM tuners cablecard or not obsolite.
Actually the TiVo devices would work fine with SDV if the OCAP requirement for 2-way communication via CableCard was dropped.
That doesn't make sense since the whole premise of SDV requires two-way. How could it not be required?
WeKnSmith

join:2001-08-09
Noblesville, IN
·AT&T Midwest

Re: Doesn't matter anyway

What I meant to say it that TiVo and the other third party CE companies would be ready to support "CableCard 2.0" (2-way communication). The issue is that CableLabs is trying to force the CE companies to support the OCAP software requirement.

I think in the end the FCC will make CableLabs back off of the attempt to force OCAP on everyone.
magnushsi

join:2002-11-06
Cedar Springs, MI

Re: Doesn't matter anyway

Still not sure I follow. CableLabs is not trying to force any CE companies to support OCAP? They only have to support OCAP if they want to have the OCAP certified label. They don't need OCAP to support SDV, they need to support an SDV client app and two-way connectivity. Nothing OCAP specific. They just aren't going to do that because there are several different SDV implementations that it wouldn't make sense to try to support each one. It's easier and more cost effective to support a standards based client that will work everywhere.

kballs

@comcast.net

Cablecards should work like SIM cards

Plug it in to any compliant host device and it just works. Move it between devices, use the old card.

Noooooo. Cablecards have to be activated by the cable company, and are locked to the device you put them in until you go through the activation process again with a tech.

Cablecard receivers have to be certified/approved by Cable Labs.

Cablecard host systems that the receivers are installed into have to be certified/approved by Cable Labs. If it's a Vista Media Center PC, it has to be a new OEM system that's approved by Cable Labs and activated by the OEM (with a special BIOS setting). Cablecard host systems must use DRM and can't transfer recordings to other devices (though they can do limited streaming - such as to Media Center extenders). Cablecard host systems can have a maximum of 2 tuners (limits your ability to do centralized whole-home DVR, say with 4+ tuners).

Cablecard is crippleware (with the effort to maximize box/card rental and VoD/PPV service revenue by forcing you to use more boxes and by the easiest box to setup being the one provided by the cable co).

They would get a lot more people to subscribe to a lot more services and watch more PPV if they would just make it easy and economical to use any device and without such harsh restrictions.
magnushsi

join:2002-11-06
Cedar Springs, MI

Re: Cablecards should work like SIM cards

CableCard hosts systems are not limited to 2 tuners. The M-Card supports 6 tuners. Cost limits hosts to 2 tuners. There is nothing stopping a CE vendor from putting in 6 tuners for each M-Card slot, other than hardly anyone would pay for it.

The reason cablecards have to be bound to a host is to help secure the interface between the host device and the cablecard (decryption device). If a cablecard was not bound to a device there would be more oppurtunity for someone to try to steal high value (or copy protected) content straight from the card. Not that people aren't already trying to hack them.

As far as cablecards existing to maximize box rental, that's just dumb. Cable operators would LOVE to have customers go buy their own device and slap a cablecard in it. (contrary to consumer beliefs, cable companies hate supporting hardware) But only if that device supports all the services they offer and want to sell. As long as the CE manufactures don't make a TV or host box that supports all the services the cable operator wants to sell, they will never "push" them. But they certainly aren't the reason people have problems with cablecards.

kballs

@comcast.net

Re: Cablecards should work like SIM cards

Windows Vista limits cable card tuners to 2. This was a limitation in the spec for CableCard 1.0.

M-Card hasn't been implemented in any hardware (yet) so maybe it will solve that problem.

The "more opportunity for someone to try to steal" issue is simply that your friends could get cable (from you) for the cost of a single cablecard rental (by you sharing your cards)... but oh wait, the cable company can still physically disconnect the cables like they always have... and if they wanted they could bring their STB/TV over to your house to get activated.

Having cablecards work like SIM cards does NOT mean they would have to transfer the data to the host unencrypted, it simply means they wouldn't need to be locked to the host (and setup with an unreliable activation process).

Cablecard is an unfinished/incomplete spec that renders 3rd party boxes unable to view high-revenue services like PPV because the 2-way communication portion is "not part of cablecard" and is mostly undefined - open to the cable company's preference (maybe the SDV spec fixes some of this). Because of this, only the cable co's boxes will really work for the services they want to sell you, plus the extra revenue for box rental, so they have little incentive to make activation in 3rd party boxes a 'just works' process, in fact they have incentive to do the opposite - make 3rd party box activation as painful as possible so customers prefer the cable co boxes.

If the cable cos really didn't care about box rental revenue, why do they charge you per box, charge you extra for DVR boxes, charge you for "DVR service", and charge you for "electronic programming service"? It's like soda at a restaurant - all profit!
magnushsi

join:2002-11-06
Cedar Springs, MI

Re: Cablecards should work like SIM cards

Vista doesn't limit anything to 2 cable card tuners? You didn't read the spec if you think it had anything to do with Vista or tuner limits? CC 1.0 does limit the card to supporting one MPEG stream at a time. You can put as many interfaces in a box as the software is written to support. Most choose two, cause it meets what people want to do at a price balance.

What are you talking about? There are nearly 100,000 CC 2.0 (M-Cards) deployed in peoples homes as of today. They work just fine and each one supports up to 6 tuners per card and of course two way connectivity.

Once again, you don't understand the spec...copy protection (the reason for binding to a host) is to protect the content being passed from the card to the host. Hard to explain, read the spec.

Wholy smokes! Unfinished/imcomplete? If you've ever read the spec (500+ pages) you won't think it's incomplete.

Cable co's charge you per box cause the manufacturer charged them per box! If you pay $15 a month for your DVR box the cable company breaks even 27 months on just the hardware cost. That doesn't include shipping, warehouse, staging, handling, support, etc. If you keep the service for 3 years, then maybe the cable company starts to make $ off the box rental. I'll say it again, cable companies HATE having to have boxes.
DonLibes
Premium,ExMod 2001
join:2003-01-19

said by kballs :

They would get a lot more people to subscribe to a lot more services and watch more PPV if they would just make it easy and economical to use any device and without such harsh restrictions.
True. I know a lot of people that are avoiding digital cable (sticking with analog) as long as they possibly can.

rlocone
Honor Our Heros, Our Armed Forces
Premium
join:2002-04-10
Kokomo, IN


1 edit

thinking about it?

Well, I was thinking of ditching my rental boxes and getting the Tivo Series 3 box. My cable company supports the cablecards. I'm not sure if a tech has to come out to install them. If not I can do it myself. It can't be that hard. Nothing I can't figure out. First off this is new technology hitting the streets. Also, cable techs aren't all that knowledgeable. Nowadays, many of them are 3rd party contractors that know even less.

inteller
Sociopaths always win.

join:2003-12-08
Tulsa, OK

TiVo death knell

When Cox, COmcast and other adopt the Tivo guide and allow external storage to be plugged on that eSATA port on the Moto 6416, TiVo will go the way of the dodo bird.
--
"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!"
Forums » CableCARD Headaches Continue


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