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Cablevision Loses 18,000 Basic Cable Subscribers in Q4
by Karl Bode 04:28PM Wednesday Feb 26 2014
Cablevision released the company's fourth quarter earnings (pdf) today, which indicate the cable operator lost 18,000 video subscribers on the quarter, slightly less than the 29,000 or so most Wall Street analysts expected. On the plus side the company posted $46.5 million in income from continuing operations for the fourth quarter, up from a $73.9 million operating loss one year earlier.

Still, the company isn't seeing much growth; Internet phone additions were flat and the company added just 6,000 broadband subscribers on the quarter (though they lost 13,000 subscribers last quarter). That's in part due to the fact that the company is cutting back on promotions, company CEO James Dolan stating last fall he thought promotional discounts were a "dead end."

Cablevision now lays claim to 2.8 million video subscribers and 2.78 million broadband users.

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YDC

join:2007-11-13
Hewlett, NY

Video relates to their program guide and sluggish response

I think the main reason they lose subscribers is that their boxes are sluggish, and the interface to the programming is very basic. People have evolved. They haven't.

Have a look at FIOS and DISH and the guides will amaze you if you currently use Cablevision. Shocking differences and convenience.

Also, the great deals they offer are not that great. You might save $30 a month on an account that is around $200. Not that big a difference compared to all you get with the others and not with them.

The WIFI in so many places is very nice, but until the TV part is fixed, why would you go with them? It feels too kludgey when switching channels, finding channels, etc.

They should either fix their boxes and guide or dump video and become a phone and Internet only company.

Just my two cents.
mist668

join:2011-02-15
Middleburg, PA
Reviews:
·ProLog

Re: Video relates to their program guide and sluggish response

I have heard the same thing as well with their tv boxes. I have access to SECV.com which I think is a sub division of the main company and for the price they want to charge me for the channels I want, the HD price and even a dvr I would be better to go with either dish or directv

IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Verizon Broadban..
·Comcast

They're flocking to other providers

DirecTV has better hardware and software. I haven't touched a Dish receiver in years but I'm wondering if their receivers have improved.

Also Cablevision has competition from FiOS in much of their footprint. I'm sure they're going to FiOS as well.
rick0204

join:2009-05-20
North Bergen, NJ

Re: They're flocking to other providers

With all the price increases I have considered going with Aereo. I already have a Roku on each TV so it would cost me $12.00 per month for the streaming service and the 2 stream DVR service. I could save around $40.00 per month and I don't watch the cable channels at all. I buy episodes on Amazon.

Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4
Reviews:
·Metrocast Commun..
the VIP722K I have with Dish is flawless. With a attached Slingplayer I can watch whatever anywhere on any device. Last year while in France for a month, I watched any program that was live as well as what I recorded. Dish has superior hardware
--
... need help? »evdo-tips.com/
brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink

Re: They're flocking to other providers

I have to agree, Dish has always had superior UI and hardware compared to cable and DirecTV. Cox has an okay thing going with the Trio guide here finally, but i refuse to pay $100/mo for basic cable and a DVR.

My DirecTV boxes always felt slow and sluggish compared to my Dish Network boxes, and their live streaming is not quite up to snuff compared to the flawless integration that Dish Network has. I have a 722k and 922 and love both boxes and will never go back to Direc after having those.

ITALIAN926

join:2003-08-16
kudos:2

Re: They're flocking to other providers

Considering the lack of regional sports, I guess Dish Network can afford better hardware.

Clu

@comcast.net
One thing I never liked about Dish, was their remote controls. The newer remotes seem to have a more logical layout than the older models, but its still feels like someone just dropped cupcake sprinkles everywhere, compared to the more logical DirecTV remote control.
mist668

join:2011-02-15
Middleburg, PA
Reviews:
·ProLog
I have had many vip722k's and they all had the "on the hour glitch" where at every 30 minutes when the guide would change the unit would screen door the picture for a second or two covering the picture with artifacts. I cancelled my dish about a year and a half to two years ago and haven't had any other receiver as I am only OTA. Do a google search for that model and tens of thousands of people experienced the same thing. Was not a deal breaker but was a PITA.

Have been doing hulu and netflix for over a year now with OTA. While yes it does not have what I was used to watching on it at all, the family has become accustomed to what is available and we find interests on there to watch daily.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

the state of competition...

Ny metro is seeing the death of competition... just the slow painful kind.. not physician assisted like in the movie (or what Comcast wants to do by buying Time Warner)...

»www.youtube.com/watch?v=5mADSPkfbSE

ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS

Re: the state of competition...

You crack me up with some of your comments. Without FiOS competing with Cablevision, YOUR BILL would be much higher. The consumers got spoiled, as the two companies undercut each other so much on promotions there was no profit left. They have finally realized they exist to make money, not provide services pro-bono. What part of every TV bill goes to carriage fees? $40? $50? ESPN alone is $5?
Both companies should come up with a system that flags reviously subscribed addresses, and disqualifies those people for promos. People that bounce back and forth like clockwork are a liability for these companies, people will then stick with the quality products.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

Re: the state of competition...

I don't buy video services from any provider, yet I'm not left wanting for the 6 channels 98% of consumers who pay $50+ for tv service and some more than $200 get for a few more channels they watch.

For generations (20+ years, telcos like the rbocs.. now mainly three big bells stopped dong 1-up promotions way back in the long distance calling wars-- at least then you could call competition "WARS") Today, you have a mere shadow of what real telecom competition is supposed to be anywhere, and it's been dying ever since! I am familiar with your PRO business / industry stance on issues.. and I'm sure if you took a vote for most of the people who post in this forum, you'd not find a majority of support that these businesses are routinely doing right by the consumer (let's leave the time frame at 2006-2014)

I do agree that consumers that stay put should probably get more rewarded than those that switch (more oft than not, you are GUARANTEED a price increase--aka PUNSISHED FOR STAYING), but let's NOT FORGET where this ideology comes from... way back when the smaller banks were falling all over themselves to get new customers (late 80s & 90s) would do massive promotion-- and it cycled throughout the go-go 80s economy, parents/grandparents of today's hipsters (yuppies), and so on..

BTW 2003-2010 we see a bankrupt economy and many small business fold.. the entire economy was nearly wiped out when banks cut credit. Ever since, then it made many businesses risk averse, REGARDLESS of the regulatory and/or ACTUAL business environment. If you actually made your arguments along these lines, you might have a leg to stand on.. BUT telcos in particular have PLENTY of evidence in their actions of being anti-consumer (and if telcos can get away with it, WHY NOT ask Comcast and Time Warner?!?)-- much of this begins around 2006 and basically has not stopped and gotten progressively worse for the consumer despite more deployments & faster speeds available, upticks in price without consumers being able to afford them (because their salaries are not keeping pace) begins to swing the pendulum.. consumers WILL pull back, and have CHOICES for video and that will force the evolution of cable-tv as we know it.. even if you think a majority of the 95+ million subs are addicted to it now to pay any price.. lets see what happens to those levels in the next 8-10 years.

BTW, might cable companies have to give some video programming away for free?? Maybe...when they have to compete with bittorrent, p2p file sharing networks & video channel streaming piracy too.. they will. This is called evolution of the business model that's been knocking at their door since broadband speeds got above 10 megabits.

sandman9r
Premium
join:2003-11-09
Bronx, NY
Reviews:
·Optimum Voice
·Optimum Online

Defending the Co.

The new Samsung boxes with the Optimum logo are much improved. As of the last few months, I rarely see signal pixelation.

Also, Optimum Online speeds are more than enough for me at 15/5.

Their WiFi network is ubiquitous now. I can't think of the last time I was in public and I wasn't connected to the optimumwifi SSID. If you live in the Melrose, Morrisania, or Mott Haven areas of SoBro, you'll always get a decent optimum WiFi signal.

Cablevision gets it. They're pioneers. In 2003, this company put a satellite in space and competed against themselves! (Voom, to this day, remains the best HDTV service ever).

Their voluntary $300M WiFi expansion paid off. The public's appetite for wireless bandwidth proved to be correct.

Optimum > Dish Network, DirecTV, TWC, Comcast, Fios

comcastuser3

@comcast.net

I remember

I remember when I used to be envious of CabeVision's 10/10 internet service. And VOOM was a revolution (at the time) though it panned out poorly. Now I'm sitting on a Comcast 150Mbps connection wondering when they decided to stop competing on speed?

Compared to the service gap between comcast and cablevison then vs. now, by comparison Cablevision ought to be offering 305Mbps just to keep suit.