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Cablevision Loses Cable Subs, Blames Fox
Though Makes Up For Losses With Bresnan Additions
by Karl Bode 10:32AM Thursday Feb 17 2011
According to Cablevision's latest earnings report, the NY-based company saw earnings reaching $114 million -- up from $78 million one year earlier. Excluding their recent acquisition of Bresnan Communications, the company added just 6,000 broadband subscribers and 9,000 voice customers. Including the Bresnan deal the company added 271,000 basic cable subscribers, but excluding that deal the company lost 35,000 basic cable subscribers. According to Cablevision's chief operating officer Tom Rutledge, those basic cable losses were largely thanks to the company's ugly fight with Fox. From the company's conference call when asked if the decline was an "anomaly":
quote:
I think it is an anomaly directly related to that. It was a decision we had to take. We were faced with a take it or leave it situation on very expensive programming costs. We got significantly lower programming costs as a result of it. ... Our assets remain the same. So we thought that taking the hit was worth it. But we thought it was a one-time kind of hit.
Cablevision wouldn't previously discuss just what kind of an impact the Fox feud had on their subscriber numbers. If you recall, the Cablevision and Fox fight was among the ugliest retransmission disputes seen during a year that saw plenty of them. Customers not only faced programming blackouts during the World Series (something competitors like Verizon obviously cashed in on), but Fox and News Corporation also somehow convinced Hulu to briefly block Cablevision Optimum Online customers from accessing Hulu content.

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Transmaster
Don't Blame Me I Voted For Bill and Opus

join:2001-06-20
Cheyenne, WY

Ya I know all about Bresnan

After Cablevison purchased the local Bresnan cable outfit here in Cheyenne the telephone started ringing a 0830 in the morning every morning and continued all day long for a couple of weeks. I got so many of these damn calls if I left my cordless phone off of the charger the ringing ran the battery down. finally I had enough and answered a call a 930 pm on a Saturday evening when the person started into his sale pitch I just screamed at him; enough is enough GD it I am not interested stop calling, the calls stopped finally. If this is how they are trying to make up for loses I got news for them.
--
I am quite sure now that often, very often, in matters concerning religion and politics a man's reasoning powers are not above the monkey's.
- Mark Twain in Eruption
Stu Pidaso

join:2006-10-12
Greenwood, IN
kudos:2

Re: Ya I know all about Bresnan

So just answering the call once fixed it? Wow, just have tried that on the first day.

Transmaster
Don't Blame Me I Voted For Bill and Opus

join:2001-06-20
Cheyenne, WY

Re: Ya I know all about Bresnan

said by Stu Pidaso:

So just answering the call once fixed it? Wow, just have tried that on the first day.

So you pick up calls from unknown numbers as a matter of course, sorry I don't do that. Had the caller ID shown who was calling I would have answered early on but I didn't check the number online for several days. I am going to purchase a phone with which I can block reoccurring numbers like this.
--
I am quite sure now that often, very often, in matters concerning religion and politics a man's reasoning powers are not above the monkey's.
- Mark Twain in Eruption
Stu Pidaso

join:2006-10-12
Greenwood, IN
kudos:2

Re: Ya I know all about Bresnan

said by Transmaster:

said by Stu Pidaso:

So just answering the call once fixed it? Wow, just have tried that on the first day.

So you pick up calls from unknown numbers as a matter of course,

Absolutely! I love messing with telemarketers. I wish I had something setup to record some of the things I have done with them.

josh

@apple.com
Why do you have a land line? I thought land lines were only good for calls from tele solicitors. We got rid of ours years ago precisely because the only calls we ever got on it were people trying to sell us crap. Our telco even offered to charge us money to not list our number. Guess what telco, I can save lots more money by just canceling telephone service.

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
said by Transmaster:

So you pick up calls from unknown numbers as a matter of course, sorry I don't do that.

I'm on the do not call list and have anonymous call rejection. I get very few calls from telemarketers and when I do I do everything I can to get their real number and report them to the FCC. The FCC even sent me a form to fill out once so they would have a formal written complaint; I ass/u/me they were building a case against a telemarketer.

I had to disable my anonymous call rejection though because someone I had to take calls from would call from a software type of PBX service and for some reason it came in as an anonymous call. Back before cell phones I tried to phone home from a PBX and got the recording that my phone does not accept anonymous calls.

ITALIAN926

join:2003-08-16
kudos:2

2 recommendations

But WAIT !! " 40% of all FiOS customers switch back to Optimum" HAHAHAHAHAHAHAH.

and those 40% switch back to FiOS when they realize how 1990's Cablevision services are.

NYR 56
Premium
join:2000-12-05
Smithtown, NY

Re: Ya I know all about Bresnan

1990s? I switch back and forth for the deals, but the services are honestly very comparable. In fact, I prefer CV for the TV side.

ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS

Re: Ya I know all about Bresnan

Cablevision for the TV, you have GOT to be joking. Everything about Cablevision TV is low budget. Their guide is 1990's, their on-demand is atrocious. When I left them 6 months ago they had not an OUNCE OF HD ON DEMAND. Do they even have a multi-room DVR? I dont think so. Verizons HD quality blows away Cablevisions HD.

ISPgeek

Have you even HAD FiOS? Hmmm .

Oh really? Kindve sounds like an opinion. Since when do YOU set industry standards. If FiOS is SOOO BAD buddy, why is it a GOLD rated service on this site?

1671 reviews (1311 good) (87 bad)

Almost everyone I know in the Bronx and LongIsland have switched from Cablevision to FiOS and they all say the same thing, they will NEVER go back to Cablevision.

PS How many Multi-room DVRS have you used? None? Thats what I thought.
Have a nice day

NYR 56
Premium
join:2000-12-05
Smithtown, NY

Re: Ya I know all about Bresnan

said by ITALIAN926:

Cablevision for the TV, you have GOT to be joking. Everything about Cablevision TV is low budget. Their guide is 1990's, their on-demand is atrocious. When I left them 6 months ago they had not an OUNCE OF HD ON DEMAND. Do they even have a multi-room DVR? I dont think so. Verizons HD quality blows away Cablevisions HD.

First off, I do agree their guide looks terrible and that is definitely their weak point. As for HD, however, I'm pretty picky about quality and I do not believe there is any significant difference between the two services. In fact, I just switched from Fios to CV yesterday (again), so I didn't just forget what it was like. Also, they mostly definitely had HD on demand 6 months ago, because I had them a year ago and they had it then, so that's really not accurate. I had the multi-room DVR with Fios, but no one really used it so I'm back to the single DVR of CV, which, by the way, is superior. The drives are too small for both companies, but CV allows you to add an expansion external drive.

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ

Re: Ya I know all about Bresnan

said by NYR 56:

As for HD, however, I'm pretty picky about quality and I do not believe there is any significant difference between the two services.

The best HD comes free over the air. I have never seen a FiOS HD picture but Cablevision's is better than Comcast's. I don't care for Cabldvision but after dealing with Comcast I know they suck less, much less.

ITALIAN926

join:2003-08-16
kudos:2
I had both DVR's as well, it is just mind boggling that you think Cablevisions DVR is superior. What could POSSIBLY make it superior? .. and PS, Verizons new DVRS are a lot bigger now ; 500 Gigs

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:156

1 edit
said by ITALIAN926:

But WAIT !! " 40% of all FiOS customers switch back to Optimum" HAHAHAHAHAHAHAH.

and those 40% switch back to FiOS when they realize how 1990's Cablevision services are.

Let's comment a bit on why they switched back to Optimum from Verizon.

1) Customer service so bad that it's now the industry standard on how not to treat the customer.

2) Bait and switch sales tactics the likes of which would make any used car salesman proud.

3) Fees and restrictions that always fail to be disclosed until the customer gets their first bill

4) A mutliroom DVR that sucks in comparison to others.

Dispense with the "cable is soooo 1990's" mantra Italian926 because an educated consumer knows better than to buy into that nonsense. Sure FiOS (or ftth) is new, novel and a great buzzword. It remains to be seen as to how it will all end up. Right now cable is kicking Verizon's ass. It isn't all about fiber, free gimmicks or even price for that matter and Verizon just doesn't get it. And it's likely they never will.
Expand your moderator at work
majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1

1 recommendation

i can see that

Cablevision Still has HUGE areas where FIOS is not available . That will stay for a while longer since verizon stated no more build outs. IN a lot of these areas Satellite is not available either.

So Cablevision can only lose so many since a big chunk have no where else to go.

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ

Re: i can see that

said by majortom1029:

Cablevision Still has HUGE areas where FIOS is not available . That will stay for a while longer since verizon stated no more build outs. IN a lot of these areas Satellite is not available either.

Point of order; Verizon will not plan for any more new FiOS areas. There are many that are partially up but on hold. Like my area; I saw this on poles and thought six months to a year. That was four years ago.
»/showpic/dimag···7627&1=1
elray

join:2000-12-16
Santa Monica, CA

1 recommendation

Who is the villain?

Cablevision chooses profit over its customers, but Fox is the bad guy. Riiiiiiight.

Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:4

1 recommendation

Re: Who is the villain?

Yeah, unlike the other cable companies who always put the customer first.
--
I found the key to success but somebody changed the lock.

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5
said by elray:

Cablevision chooses profit over its customers, but Fox is the bad guy. Riiiiiiight.

Cablevision chose to make sure costs didn't rise faster than even usual by standing up to Fox. That helps all their customers. Those who left were willing to pay even more to keep Fox channels. So, Cablevision probably had lower profits than they could have just by folding to Fox and raising rates.

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:156

1 recommendation

said by elray:

Cablevision chooses profit over its customers, but Fox is the bad guy. Riiiiiiight.

Cablevision was trying to do you a favor. About time you guys start realizing that and stop whining about temporary blackouts related to contract issues like this. Had you sided with your cable provider this year when all this went down your bills would likely have not gone up as much as they did. But no....it's always the cable co's fault....sad!

fiosuser

@verizon.com

Not so bad

All in all Cablevision did not make out so bad and will probably continue to have retransmission disputes. The way I see it, Cablevision lost some basic video subscribers but still earned more money, 114M vs 78M. Not bad at all. Some people may argue that they would have made more money had it not been for the dispute, but according to Cablevision they got a better deal than what was originally on the table, and the COO at least feels they made more money than they would've lost.

Jackoftrades

@cablevision.com

Make me sick

Well with all the disputes it makes me sick to read peoples comments that act like they know better! understand this i have worked a number of sales jobs and to be honest customers are dumb dumb dumb and make me barf! Regardless of what product no one is ever happy and complain about a dollar! The problem is people what to much and don't want to pay for it! Like cigerettes! to many people want to buy the pack but dont want to put up the money! Big companies are yes here to make a profit...I mean come on look at Mcdonalds! you think they would be around if they followed the mom and pop model! NO! So cablevision, Verizon and all these other giants are going to look at profits of course and do whats best to keep themselves in busness!

glyder001

@centurytel.net

Re: Make me sick

wow! one of the few on this forum that is not a snot nosed little punk.

Jackoftrades

@cablevision.com
Well with all the disputes it makes me sick to read peoples comments that act like they know better! understand this i have worked a number of sales jobs and to be honest customers are dumb dumb dumb and make me barf! Regardless of what product no one is ever happy and complain about a dollar! The problem is people what to much and don't want to pay for it! Like cigerettes! to many people want to buy the pack but dont want to put up the money! Big companies are yes here to make a profit...I mean come on look at Mcdonalds! you think they would be around if they followed the mom and pop model! NO! So cablevision, Verizon and all these other giants are going to look at profits of course and do whats best to keep themselves in busness!
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS
they're still companining about that?!? time to move on.. what ever happened to competing with Verizon? bribing cuomo for tax breaks to create telemarking jobs to harass 'potential customers' to buy video isn't the answer... any idiot can figure that out by now! better off profiting on the ISP side of the business.

how about lowering the cost of broadband & raising the tiers up more.. how long has 15/2 been around? over 10 years? Should be 25/25 by now...
majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1

Re: seems like months ago?

They cant raise the tiers until more people have docsis 3 modems.

to get above 30/5 or 30/10 you need a docsis 3 modem.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

Re: seems like months ago?

Well, if the purpose of upgrading the cablevision network to docsis 3.0 was to slap a sticker on the advertising & business class services, then mission accomplished, however hemorraging video & broadband subscribers in a vastly more competitive Verizon footprint is the real result. Might as well begin ordering those docsis 3 modems! What's the other choice, harassing people on phone telemarketing, bombarding them with junk snail mail, pushing out those weird (over the top) commercials on tv..?