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Cablevision Sues CWA Over Inferior Service Claims
As Company Continues to Battle Freshly Unionized Brooklyn Workers
by Karl Bode 10:39AM Thursday Dec 27 2012
Cablevision has filed suit against the Communications Workers of America, claiming the union has been making "patently false and defamatory claims" about the company's broadband services in New York City. According to a Cablevision statement, the CWA has repeatedly made claims that Cablevision service is slower in Brooklyn than in other parts of the company's footprint. Specifically, the union provided data to several news outlets saying Cablevision service in Brookylyn is 25% slower than elsewhere.

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"The CWA Union has acted in a deceptive and libelous manner with the deliberate intention of harming Cablevision, misleading our customers and injuring the reputation of our company," said Cablevision in a statement.

"It is outrageous that the CWA and its Local 1109, which represents a small number of employees in one Cablevision facility in Brooklyn, would resort to these actions as part of a malicious campaign to intimidate our company. This is an insult to our Brooklyn employees and our customers, and we are taking legal action to ensure that this illegal behavior stops."

The CWA says they're simply following the data.

"Data collected from CWA's SpeedMatters.org consistently shows slower speeds for Cablevision’s Brooklyn customers,” said Tim Dubnau of CWA. “The actions and statements of James Dolan and Cablevision executives couldn’t be clearer: Dolan’s threats to technicians that he would ‘leave Brooklyn behind’ in technology because of workers’ votes to join CWA and Cablevision’s refusal to offer automatic refunds to customers after Sandy shows that Dolan is abusive to both workers and customers. James Dolan can file all the bogus lawsuits he wants, we won’t be bullied and will continue to advocate for Cablevision workers and customers."

Cablevision executives of course are annoyed that Cablevision Brooklyn employees decided to unionize earlier this year in an industry where only around 2-4% of all cable employees are unionized. Cablevision employees had complained that they make about one-third less than their counterparts at Verizon, Cablevision's biggest NYC competitor. Since the unionization tempers have flared repeatedly, with Cablevision previously threatening to sue the union for robocalls during Sandy's aftermath informing customers they were due outage refunds.

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tmc8080

join:2004-04-24
Brooklyn, NY

NIMBY

Boost works good here..

Is this about entry level tier? I haven't heard any complaints about boost, unless it's an inital install they have to troubleshoot.

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2
Reviews:
·Clear Wireless
·Cox HSI
·Verizon FiOS

2 recommendations

Re: NIMBY

It isn't about "service" at all, with the CWA it NEVER is. It is about getting CV to hire more union workers. This time the CWA is trying claiming that network upgrades are needed and that would obviously require more union dues paying workers. CWA doesn't care about the "service" of those outside the unionized footprint.
--
In a nation of spoiled children, Santa Claus always wins.
CXM_Splicer
Looking at the bigger picture
Premium
join:2011-08-11
NYC
kudos:1

1 recommendation

Re: NIMBY

Of course it is about service... it is about a company that skimps on its workers also skimps on its service (customers). You are correct that the union would have them hire more workers because that is what the company should be doing to provide the level of service the customers are already paying for. Why you would choose to separate the two as if they are unrelated is puzzling... surely you know they are related.

So if a busy grocery store gets rid of all the cashiers except one, you think the service in that store would be unaffected? You think by that one cashier going to the local news and saying the lines are out the door now is only looking out for his/her own laziness?

FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

1 recommendation

Re: NIMBY

said by CXM_Splicer:

Of course it is about service... it is about a company that skimps on its workers also skimps on its service (customers).

Does Cablevision skimp on service? Or is the CWA upset that service is performed by 3rd party contractors instead of CWA union members? I suspect the later is the real reason.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.
CXM_Splicer
Looking at the bigger picture
Premium
join:2011-08-11
NYC
kudos:1

Re: NIMBY

I am sure they ARE upset at that but if it were only that it wouldn't explain the difference in speeds. There is also an argument to be made that customers will receive better service from workers who are paid a salary rather than contractors who are paid by the job and therefore encouraged to take shortcuts.

FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Re: NIMBY

said by CXM_Splicer:

it wouldn't explain the difference in speeds.

Is there a difference in speeds? The CWA claims there is based on their own web site speed test. Cablevision claims there isn't. It would be nice if an INDEPENDENT 3rd party like speedtest.net's database could be queried to settle the argument.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

skeechan
Ai Otsukaholic
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Re: NIMBY

It is irrelevant, we know why the CWA is making the claim and it has nothing to do with service and everything about expanding their dues-payer rolls.
--
In a nation of spoiled children, Santa Claus always wins.
CXM_Splicer
Looking at the bigger picture
Premium
join:2011-08-11
NYC
kudos:1
I agree, if they were to break down Cablevision's speed test results by geographical area they could easily provide more samples to clarify the picture. While I highly doubt the CWA is lying about their result, their conclusion may be premature if their sample size is insufficient. To some though, ANY amount of data would be 'irrelevant'... the union and customers are always wrong and the company is always right.

skeechan
Ai Otsukaholic
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AA169|170
kudos:2

Surprised that union contracts don't have clauses for this

I would have thought that there would be clauses in the union contract against making "disparaging comments" about Cablevision.
--
In a nation of spoiled children, Santa Claus always wins.
puddleglum

join:2012-12-23

Re: Surprised that union contracts don't have clauses for this

Maybe they do and that is why they are sueing.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
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Re: Surprised that union contracts don't have clauses for this

said by puddleglum:

Maybe they do and that is why they are suing.

contracts have nothing to do with slander.. if the claims are false and intended to drive customers away, they are slander and libel.

One case they cite a customer paying nearly $200 and they don't even have boost plus, they have 15mbit internet.. say what?!? They probably also have a docsis 2 modem..? There's plenty of unanswered questions on who is responsible for dropping the ball on that customer..

Verizon would be making a killing in subscriber uptake if they could get their hands on customers willing to pay $200 a month for triple play with FIOS...

The remnants of the CWA working for AT&T blew up the last of the credability this union (regardless of which part) has with the public after backing the AT&T/Tmobile merger. It's about time they try not to confuse the issues they really care about, which is getting CV to pay more for installs, troubleshooting and maintenance. If the 3rd party union workers can make more at McDonalds then, by all means.. quit

There are alot of people union and non-union who haven't seen paychecks go up in YEARS, get to the back of the line Johnny come lately's.. no cutting..

FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5
said by skeechan:

I would have thought that there would be clauses in the union contract against making "disparaging comments" about Cablevision.

Having your own workers working AGAINST the company is bad for all. If it isn't in the contract, it should be.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

Bill Neilson
Premium
join:2009-07-08
Arlington, VA

So, basically....all that Cablevision has to refute

the claims is the FCC report that says Cablevision gave "superior" service?

And......nothing else whatsoever?

That is basically Cablevisions way of saying...."We can't actually prove that our service is good or bad....but we will sue anyone saying anything negative!"

IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Verizon Broadban..
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1 recommendation

Unemployment numbers

In my opinion, I am against unions. They want less work and more money in an already fragile economy. With the unemployment rates right now, I know many people that would gladly take high stress low paying jobs.

When you beat up the job creators with union demands, they'll move as many jobs as they can either down south (right to work anti-union turf) or overseas (sweatshops where they make the equivalent of $1.79 USD for a week's worth of work).

When I was a baby, me and my mother lived across the street from a LefeBure plant (manufacturer of bank security equipment) and the union made too many demands so they closed the plant and moved the jobs down south.

You really can't relocate a cable plant and cable guys but they can move their customer service to India or the Phillipieens (and that will make customers mad).
jeff17

join:2000-12-11
US

Re: Unemployment numbers

ah, the once-a-month Unions discussion. We've all agreed they suck. Fire them all and hire non-Union - win-win for companies and the employees willing to work! yay!
horseathalt7

join:2012-06-11
Reviews:
·DIRECTV

The executives want their expensive toys.

The executives want their expensive toys.
Typical of these executive clowns.....

They spend their energy, time , and money attacking their own employees because they want that extra cash for their outrageously expensive perks like yachts and helecopters. LOL.

bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·AT&T U-Verse
·T-Mobile US
·Sprint Mobile Br..

Re: The executives want their expensive toys.

said by horseathalt7:

The executives want their expensive toys.
Typical of these executive clowns.....

They spend their energy, time , and money attacking their own employees because they want that extra cash for their outrageously expensive perks like yachts and helecopters. LOL.

Me too... I wouldn't mind having some yachts and helicopters.

The local union clowns have been "attacking" the company from the start anyways...
--

TBBroadband

join:2012-10-26
Fremont, OH

1 recommendation

Re: The executives want their expensive toys.

and those same Union Execs have those same toys paid for by those "members".

skeechan
Ai Otsukaholic
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AA169|170
kudos:2

Re: Unemployment numbers

Let them hang with the bakers at Hostess. Twinkie Shrugged.
Angrychair

join:2000-09-20
Jacksonville, FL
job creators
Know how I know you're just an ideologue?

Metatron2008
Premium
join:2008-09-02
united state
You mean those job creators who sink companies while taking $25,000,000 a year?

skeechan
Ai Otsukaholic
Premium
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Re: Unemployment numbers

Or the employees who raped the bondholders and got $7000 bonuses while still owning the taxpayers who bailed them out $30B...
--
In a nation of spoiled children, Santa Claus always wins.

Metatron2008
Premium
join:2008-09-02
united state

Re: Unemployment numbers

I would say the guys bringing in millions while giving potential enemies (Such as china) jobs and manufacturing, while killing thousands of american jobs are far worse, and traitors to the USA.

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
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Re: Unemployment numbers

The bigger traitors then would be those who buy the imported goods.
--
In a nation of spoiled children, Santa Claus always wins.
majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1

huh

If the Union is saying service is worse in Brooklyn then the rest of the footprint isn't that going to backfire since that's the only area where there is a union?

dude2

@bhn.net

Re: huh

look living in brooklyn, my cablevision service was almost "ok" at best
i had issues with certain channels that i paid for never was able to watch 100% of time, it was because the whole area was not 100% converted to digital, along with issues of pixelation that I was dealing with for over a year and a half. Yet when I kept on complaining Cablevision kept skating over the issue, and wouldn't resolve it. So I do agree with "SOME" statements made by the CWA as far the service is concerned
Angrychair

join:2000-09-20
Jacksonville, FL
Reviews:
·Comcast
said by majortom1029:

If the Union is saying service is worse in Brooklyn then the rest of the footprint isn't that going to backfire since that's the only area where there is a union?

So Cablevision intentionally not keeping enough staff there is a win either way for them? Either they keep out union workers, or if the union workers complain that CV is trying to keep as few union workers as possible and CV wins because it's the workers' fault that CV is trying to screw them over at the detriment of the customers?

Eddy120876

join:2009-02-16
Bronx, NY

All I can say is F*ck Cablevision

The clowns up top don't give a rats ass about their customers or employees. So why should we believe the Dolan's "hey we don't have enough money so lets jack up the rate....Yet they spend their money turning MSG into a premier place for the rich. Screw you Dolan's bunch of ticks.

Tnolan

@verizon.net

Cablevision greed

Here are the facts: Dolan is trying to punish his Brooklyn workers for having the audacity to form a union. He wants to change the subject so he sues the cwa. It's a frivolous lawsuit that will soon be thrown out.

Dolan is refusing to have Cablevision techs in Brooklyn install wireless hotspots, and instead is having low wage contractors do the work, while in the non union side he is having well trained employees to the work. Dolan has also given fat raises to the non union workers while refusing to give the same salary to the union workers. To punish them. For more info www.thecablevision99.org

The low wage workers aren't the problem. It's the greedy CEO who is stomping on his hard working employees that is the problem.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

Re: Cablevision greed

said by Tnolan :

Here are the facts: Dolan is trying to punish his Brooklyn workers for having the audacity to form a union. He wants to change the subject so he sues the cwa. It's a frivolous lawsuit that will soon be thrown out.

Dolan is refusing to have Cablevision techs in Brooklyn install wireless hotspots, and instead is having low wage contractors do the work, while in the non union side he is having well trained employees to the work. Dolan has also given fat raises to the non union workers while refusing to give the same salary to the union workers. To punish them. For more info www.thecablevision99.org

The low wage workers aren't the problem. It's the greedy CEO who is stomping on his hard working employees that is the problem.

Facts are that; most unions these days have seen their wages either frozen or cut-- except maybe if you're a municipal first responder & offer very little in exchange for dues like job security (in fact, if you're facing problems with the employer unless you're in the process of being fired or treated in a way that violates state law or their contract, they won't lift a finger to help). Unions can offer very little to workers above and beyond what state law allows and collective bargining is being undermined slowly but surely from south to north and will be country-wide by 2030, except you'll be encouraged to pay into a higher political fund tier for any perks so this could put a new hire above a seniority member. The days of all for one and one for all have gone all wholesale club membership. Welcome to your 21st century union. From the outside looking in.. it seems more a political scam than anything-- granted it wasn't always this way, but those days are LOONG gone.. say by 1980..

Eddy120876

join:2009-02-16
Bronx, NY

Re: Cablevision greed

Still those "useless Unions" are what keeping those workers from being fired for any unfair reason" my uncle Rest in peace a few years ago had his appendix inflamed and blow up. He manage to survive and since it took some time off to recover(after having 1o years without missing a day of work) was threaten to get fired if he didn't return to work after 3 months. Well his Union took his idiotic Boss to court and they got his job back. Had it not been for the Unio and the Union Lawyers my uncle would be fired and remove from his home. He work there until he passed away recently .
cerone

join:2001-10-28
Hollywood, FL

the Union...

Been a union member for 14 years with Bellsouth and now at&t, I am now trying to wonder what is the purpose of the union again...

NO TAXATION WITHOUT REPRESENTATION is what I say to the union