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Cablevision Users Having Major Connectivity Issues
Many unable to access e-mail. websites, Cablevision portal
by Karl Bode 08:37AM Friday Jul 16 2010 Tipped by tmpchaos See Profile
Users in our Cablevision forum note that many of them have been completely unable to access their e-mail and many website for at least the past day -- if not more for some users. Those who can access websites report some kind of routing issue that's making sites load slowly. Customers are being told by Cablevision support the company knows about the problem, but they're not being given an explanation as to what's causing it -- or an ETA for when subscribers can expect it to be fixed. The Cablevision newsroom tells users nothing, and like too many ISPs -- there's no reliable network status page available. We've fired off inquiries to Cablevision and will keep you updated with any information we glean.

Update: A statement from Cablevision:
quote:
Cablevision is experiencing technical issues that have resulted in email delays and email access issues for some customers. We have located the problem and expect to resolve the matter as quickly as possible. We apologize for any inconvenience to our customers, and we will update this announcement as more information becomes available.
Update 2: Cablevision now says the problem has been resolved:
quote:
"The email disruption has been resolved. The issue was caused by a digital mail storage device malfunction. We believe that this was an extremely rare, one-time problem after more than a decade of uninterrupted email service and that no customer email was lost. We apologize to our customers and thank them for their patience."

Cablevision stated the following regarding the matter:

- The interruption began approximately midday Thursday and was caused by a digital mail storage device malfunction. The company indicated that this was an extremely rare, one-time problem after more than a decade of uninterrupted email service

- The company underscored that no customer Internet access was affected, nor were any non-Cablevision email services (such as Yahoo and Gmail)

- The interruption impacted a minority of customers throughout the Cablevision service area; it was not geographically confined, nor were all customers affected

- The utmost care was taken to restore service as quickly as possible while ensuring that no emails were lost

view:
topics flat nest 

n2jtx

join:2001-01-13
Glen Head, NY

OptimumWifi

I have had issues for some time now, like this, but on OptimumWifi. Some days, certain sites will not load yet I can go to my own Optimum Online connected router and they load fine. Two weeks ago, I was not able to get into www.longislandgasprices.com on OptimumWifi. Nothing would work. I was sitting in a local Starbucks and it still didn't work. I noticed I was connected to OptimumWifi but attwifi was available. I switched to attwifi and the site came right up. Two nights ago, I could not get to www.marinetraffic.com via OptimumWifi but I could access it from my wired OOL connection. Whatever this OOL problem is, I think it runs deeper than just the past day and is a core problem.
--
I support the right to keep and arm bears.

JRW2
R.I.P. Mom, Brian, Ziggy, Max and Zen.
Premium
join:2004-12-20
La La Land
kudos:5
Reviews:
·Optimum Online

Re: OptimumWifi

said by n2jtx:

Whatever this OOL's problem is, I think it runs deeper than just the past day and is a core problem.
Fixed it for you.

I have HORRIBLE reception on Optimumwifi at many of the LIRR train stations, and it varies from day to day, all on the same hardware. Move ONE INCH and the signal will jump/drop massively, move another inch and it MAY come back, rinse and repeat. Mind you, this is on an OPEN platform, with no nearby obstructions.
--
RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth!
patcat88

join:2002-04-05
Jamaica, NY
kudos:1

Re: OptimumWifi

said by JRW2:

Fixed it for you.

I have HORRIBLE reception on Optimumwifi at many of the LIRR train stations, and it varies from day to day, all on the same hardware. Move ONE INCH and the signal will jump/drop massively, move another inch and it MAY come back, rinse and repeat. Mind you, this is on an OPEN platform, with no nearby obstructions.
Get better laptop/wifi adapter with proper antenna.

For example, »www.radiolabs.com/products/anten···enna.php I have one, glues onto your LCD. You have to aim it right.

MEDIAN2k3
Your Ad Here
Premium
join:2002-12-04
united state
kudos:1

that explains it!

So thats why my aunts internet was so slow last night, I could barely load any pages at all while I was on her wifi.
--
Naked is an awesome drink and way of life
Crypto_Bug

join:2001-05-31
Torrington, CT

They need help

It is pretty obvious that this is beyond their ability to correct if this has been going on for a day now. I did not expect to still not have access to my email when I woke up this morning.
--
Certs: CCNA, GPEN, GCIH, GCFW, GSEC, GCIA, GCFA

Jeffrey
Connoisseur of leisurely things
Premium
join:2002-12-24
Long Island
kudos:3

Haven't noticed a thing.

All sites are loading on my end, I wasn't aware of any problems. I am using OpenDNS, and I don't use CV's email, but all sites have been loading for me.

TWC user

@rr.com

all eggs in 1 basket

Question- who puts all eggs in one basket? I have TWC and my parents have optimum. I don't use any email accounts from my providers. I use Gmail, hotmail and another mail service so if something is wrong I can always use another. While optimum allows you to have email for sometime after you disconnect their service, Earthlink and VZ ( whose services I used in the past ) will cut your email on same day. So what if you switch providers? Are you going to lose your contact as well will need to go through tedious task of letting everyone know you have a new email address. Most of a time when I get email about new email address, i call my friends to verify if not the email is going to spam

FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Where is OOL's "system status" page?

(the Cablevision alert page, like so many ISP alert pages, tells users nothing).

Except that isn't a service status page. It is the std news release page all companies have. Does OOL have a system status page? Maybe, but this isn't it.
--
Are you happy with your rep in Washington, DC?
pbr1991

join:2001-12-19
Bridgehampton, NY

Re: Where is OOL's "system status" page?

See also here:

»Email & Website Down

Internet OK, outgoing mail works. Main universal problem seems to be incoming email.

Sammyh

@209.59.46.x

1 recommendation

Newsday.com and News12 are silent on a major consumer utility like email down for 2 days to millions of customers in their covered region. Yet type in "Verizon" into Newsday.com and you'll see a fresh report of a loose wire dangling from a pole in a backyard in Massapequa. Hmmm, any reason for suspicion? I question Newsday and News12 coverage on many issues.

fcisler
Premium
join:2004-06-14
Riverhead, NY

Re: Where is OOL's "system status" page?

"Major consumer utility like email"...

really?.......

..............REALLY?

Wow....ok....

JRW2
R.I.P. Mom, Brian, Ziggy, Max and Zen.
Premium
join:2004-12-20
La La Land
kudos:5
Reviews:
·Optimum Online
said by Sammyh :

Newsday.com and News12 are silent on a major consumer utility like email down for 2 days to millions of customers in their covered region. Yet type in "Verizon" into Newsday.com and you'll see a fresh report of a loose wire dangling from a pole in a backyard in Massapequa. Hmmm, any reason for suspicion? I question Newsday and News12 coverage on many issues.
Considering BOTH are OWNED by CV, I can see why there are NO REPORTS of issues.
--
RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth!

Karl Bode
News Guy
join:2000-03-02
kudos:39
Corrected, thanks.

Interesting to me how many ISPs lack a functional network status information portal.

Midak
Doctors suck
Premium
join:2002-02-26
Yonkers, NY

Easy fix for most!

Get FiOS if you can and your service issues will all disapear with one simple install. Faster internet, more responsive and more up to date televison boxes, far superior DVR with much easier to use controls. 2 year contract scare you away? Scarey is going back to Cablevision after enjoying FiOS' superior product - I know, I'm there now and miserable with it.

NY Tel
Premium
join:2004-04-09
Smithtown, NY
kudos:3

Re: Easy fix for most!

said by Midak:

Get FiOS if you can and your service issues will all disapear with one simple install. Faster internet, more responsive and more up to date televison boxes, far superior DVR with much easier to use controls. 2 year contract scare you away? Scarey is going back to Cablevision after enjoying FiOS' superior product - I know, I'm there now and miserable with it.
Verizon already did away with the 2 year contracts.
Short lived bad idea.

Midak
Doctors suck
Premium
join:2002-02-26
Yonkers, NY

Re: Easy fix for most!

Even better!
rebus9

join:2002-03-26
Tampa Bay
Reviews:
·Verizon FiOS
·Bright House
said by NY Tel:

Verizon already did away with the 2 year contracts.
Short lived bad idea.
Except that some people (like me) prefer 2 year deals to lock in the rate. VZ has raised FIOS pricing more times in 2 years than Brighthouse Road Runner has done in-- literally-- 10 years.

(I am a customer of both.)

Midak
Doctors suck
Premium
join:2002-02-26
Yonkers, NY

Re: Easy fix for most!

You can still get a 2 year price lock or at least you could as of February this year. I did when I said I wanted to cancel and go to Cablevision.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

verizon's been busy

installing NYC locations which are cablevision strongholds... symmetric 25/25 is great when compared to a 15/2 in apples to apples (digital voice vs digital voice product).

problems at cablevision tend to linger a few days, whereas verizon can't afford to let that happen (barring extraordinary circumstances).

AnneM

@optonline.net

A lot of you don't know what is what

OK only the email is down, not Optimum Online internet service itself!
Also Optimum WIFI is completely separate from Optimum Online. Optimum Online internet service is hard-wired into your home and connects through your modem. Optimum WIFI comes from wireless hotspot boxes that are connected to the cable lines on the streets. Look for them, They are rectangular boxes attached to a wire close to a pole. They only cover 100 ft each, so if you move around on a LIRR platform your connection will rise and fall and maybe even drop, depending on the spacing of the hotspots.

Only the email is down. Even if you connected to the internet on a 3g network on your cell phone, you could not get into your Optimum Online webmail right now because that is what is down, ok?

I've had Optimum Online for my ISP for over a decade and this has never happened before. Give Cablevision a break. Things break. They'll fix it and we'll all survive.

no em in NY

@nyu.edu

News Break: Cablevision announces new name....

"Disabledvision"

RARPSL

join:1999-12-08
Suffern, NY

I am getting (some?) OOL again

All of my OOL hosted email accounts were returning the error message "-ERR[SYS/TEMP] Service Temporary Unavailable". This means that the connection was ok but when you attempt to connect to the OOL POP Server it returned this connection reject message.

When I finally checked my email this afternoon (after it still returned the "go away" error message as late as midnight) I connected but did not watch to see how many messages actually come in. I have seen reports that they are dribbling in in reverse chronological order and that there might be lost email (due to the servers being restored from backups) but I can not say which claim is correct. Speaking as a IT professional who is familiar with how email is handled, I can only say that the error message above is an indication that CV routed the requests to a special POP Server whose role was to send the message and had no access to the actual mailboxes. We now seem to be connecting to servers who have messages for delivery but if they are the original servers and if the messages that arrived during the outage were queued and will eventually flow to them for delivery to the user is something I can only guess at (and hope will occur).
sharksfan3
Premium
join:2004-02-16
North Hollywood, CA

haven't had any issues

Smooth sailing here!

ISP email always has and always will suck.
NyNexit

join:2009-11-01
Huntington, NY

ehh

so we were without e-mail for a day...life moves on. Ill take a down day over being shaken down by Verizon every month. criminals.
tmc8080

join:2004-04-24
Brooklyn, NY

cash back!

time to claim some of that $29.95 in a refund if the internet is having trouble for more than 24 hours. all's fair... Verizon would have do it if they're FIOS went out or had problems.