Canadians May Sue NorthwestTel Over Broken Usage Meter
Customers of Canadian broadband provider NorthWestel say they're contemplating a lawsuit against the company for faulty usage meters that sometimes incur thousands in erroneous bandwidth bills. According to the CBC
, customers of the ISP often say the meters either don't work or show incorrect usage allotments, often accumulating phantom upstream bandwidth costs overnight. NorthWestel appears to blame neighbors, user incompetence, and viruses -- everything but their own meters and billing systems:
Curtis Shaw is Northwestel’s vice-president of marketing. He says it’s up to customers to change their passwords, monitor their usage and install a virus checker on their computers. He advises customers to turn off their PCs at night. "That shuts down any hidden usage that you may not be realizing you’re generating."
While viruses and Wi-Fi freeloaders certainly can ramp up usage, we've noted frequently how meters for numerous ISPs often don't calculate usage correctly
resulting in erroneous bills, something regulators in neither the United States or Canada feel warrants much of an exploration.