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Canadians May Sue NorthwestTel Over Broken Usage Meter
by Karl Bode 04:33PM Wednesday Jan 15 2014
Customers of Canadian broadband provider NorthWestel say they're contemplating a lawsuit against the company for faulty usage meters that sometimes incur thousands in erroneous bandwidth bills. According to the CBC, customers of the ISP often say the meters either don't work or show incorrect usage allotments, often accumulating phantom upstream bandwidth costs overnight. NorthWestel appears to blame neighbors, user incompetence, and viruses -- everything but their own meters and billing systems:
quote:
Curtis Shaw is Northwestel’s vice-president of marketing. He says it’s up to customers to change their passwords, monitor their usage and install a virus checker on their computers. He advises customers to turn off their PCs at night. "That shuts down any hidden usage that you may not be realizing you’re generating."
While viruses and Wi-Fi freeloaders certainly can ramp up usage, we've noted frequently how meters for numerous ISPs often don't calculate usage correctly resulting in erroneous bills, something regulators in neither the United States or Canada feel warrants much of an exploration.

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Millenium

join:2013-10-30
kudos:1
Reviews:
·Time Warner Cable

Stop the Cap

Highlights my biggest fear with a capped service.

Invoice date: 4/1/2015
Monthly Service: $29.95
Overage Fee: $6,297.51
Total: $6,347.46

No thanks. I know for a fact that I don't know what's going on in my computer, smart TV, iPod - or might be tomorrow.
Joe12345678

join:2003-07-22
Des Plaines, IL

Re: Stop the Cap

roaming outside the usa there?
Millenium

join:2013-10-30
kudos:1

Re: Stop the Cap

No! And I hope the day never comes when my home carries the same risk.
Joe12345678

join:2003-07-22
Des Plaines, IL

I think they bill for overhead and maybe rounding as well.

I think they bill for overhead and maybe rounding as well.

humanfilth

join:2013-02-14
cyber gutter

entitled executive asses

from the article

As for the ‘faulty meters’ that Jennex suspects, Shaw says his company has done a lot of work on their meters, and had industry validate them.
“I believe they have a high degree of accuracy.”

I wonder who this mysterious '''''industry'''' is? 'Weights and measures Canada' still refuses to validate bandwidth meters.

'I believe' is a different term from 'I know for sure'.

Counting Overhead and ping attacks can result in false user usage.
Cloning a cable modem can really result in usage.
Calling your subscribers a bunch of useless twits who complain every time the counters go crazy, is just ignorant.
--
When peasants own the government, there is freedom. When the government owns the peasants, there is tyranny
Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals.. »www.eff.org/https-everywhere
Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1

Re: entitled executive asses

IMO no service should be metered unless the meters can be certified by W&M. After all if the electric meter is out of whack the company can face fines, same with the water meter or even something as basic as the scale at the supermarket. Why should a bandwidth usage meter be any different?

However a capped and metered internet will lead us to paywalls too, As more and more people block ads so that rich media ads do not eat their cap.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

andyb
Premium
join:2003-05-29
SW Ontario
kudos:1

It's Run By Bell

What did you expect.They dont have proper meters either and make to much $ to bother fixing them
raytaylor

join:2009-07-28
kudos:1

I run an ISP

Unknown uploads = torrent left seeding on kids laptop in 99% of cases.

There are numerous ways that the data can be counted - and when you have reports coming in from various pppoe concentrators into a central biling database, things can get messy with scale.
Millenium

join:2013-10-30
kudos:1

Re: I run an ISP

I wouldn't doubt ya. There is this concern too:

»www.cnbc.com/id/101345760

I have three smart TVs, a router, and a modem.