Cellphone Buying Increasingly Annoying
JD Powers discovers customers don't like jerks...
Wireless revenue is a cash cow for the major phone providers, but overall customer satisfaction with the retail experience has continually declined since 2006, according to the latest report
by J.D. Power and Associates. The major reason? Salespeople. Not too shockingly, customers prefer a salesman that clearly explains rates and plans, and doesn't pressure them into a purchase. Quite the discovery."At the industry level, big-box retailers also have a fairly large hand in the overall decline, as customers visiting these outlets report particularly low satisfaction levels with the sales process,"
says J.D. Powers's Kirk Parsons. According to the company, Verizon Wireless ranks highest in customer satisfaction among major wireless carrier-owned retail stores, with T-Mobile close behind.
J.D. Powers also offers wireless company rankings for customer satisfaction ratings for wireless service and carrier performance
, call quality
, customer care
, retail sales
and mobile phone handsets
71 comments .. click to read
pnh102Reptiles Are Cuddly And PrettyPremium
Mount Airy, MD
|reply to satellite68 |
Re: Verizon is not that good
said by satellite68:Ed Rendell can do it in an hour.
1 hour and 39 minutes, to be exact.
Only SHATNER is Kirk.
|reply to itguy05 |
said by itguy05:Harrisburg to Philly is a non-stop 2 hour drive. Please post your car model and plate number so that people can avoid you while on the PA Turnpike. Anyone on 1 phone call for 2 hours is a danger to others.
AT&T works great - I can start a call in Harrisburg and have it last all the way to Philly
. N.NJ works reliably although they can have call quality issues.