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CenturyLink Shutters Qwest VoIP This Month
Forgets to Tell Some of the Service's Users
by Karl Bode Tuesday 24-Jan-2012 tags: business · alternatives · bandwidth · VoIP · CenturyLink
Back in November CenturyLink sent many customers notices saying they were shutting down Qwest's VoIP service in a few months, after acquiring Qwest last year for $22.4 billion. Users were of course nudged away from the less-expensive VoIP service and toward CenturyLink's pricier legacy phone service and all the usual fees that entails. However, not all customers say they got the notice. Windows-focused writer Ed Bott says CenturyLink never sent him a notice that his Qwest VoIP service would be going dark, and that he needs to pay twice as much for POTs service with half the feature, and now risks losing his old number. Progress courtesy of mergers and acquisitions?

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Suntop
Premium
join:2000-03-23
Choteau, MT
Reviews:
·3Rivers Communic..

And this is typical

Greedy companies who take over tends to do this. Isn't it illegal to do that without notice? It is because they want to recover what they spent buying qworst. It is not right to disconnect a phone service without notice...
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The preceding statement was false!!--George Carlin
nutcr0cker

join:2003-04-02
Chandler, AZ
kudos:2

Re: And this is typical

bbbbuuuutttt they are job creators

whataname

@iauq.com
The article says that notices were sent. Unless they personally send people out to actually track down each person and talk to them personally, you can't gaurantee that they have received a notice, only that you send one out. Given the state of the mail system, and the state of people actually bothering to read mail, I am not surprised.

Not that dropping the VOIP isn't a stupid thing to do, nobody is going to accept going from VOIP to POTs with all the taxes and fees that come from the POTs line.

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5
said by Suntop:

Isn't it illegal to do that without notice? It is not right to disconnect a phone service without notice...

I am sure he got a notice - but he probably didn't notice it. (pun intended). Most customer notices come with the monthly bill and are often printed on the back where most won't even see it. That certainly isn't the way they should do it, but it is SOP.
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clinkster68

@preferredcare.org
It wasn't that great anyway. I kept getting dropped calls, device wouldn't register or when it did, it would stay registered. I ended up switching and the service from my new provider is awesome. I don't have as much control of my service through a portal, but for the price and quality I am very happy. Here is the providers website if anyone is interested, I got ported in 8 days...

www.mytelcom.com

David
Now accepting new patients
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Granite City, IL
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said by Suntop:

It is not right to disconnect a phone service without notice...

For legacy landline sure there should be a notice... for VoIP (as we have seen here) they can disappear overnight with little or no notice.

I believe Karl0 See Profile has done quite a few stories over the past of VoIP companies disappearing (Sunrocket comes to mind, stanaphone was another one.)

here is bigger list but it stopped being tracked back in 2009.

»www.myvoipprovider.com/en/VoIP_P···raveyard

Here was an older techrepublic article of the sunrocket shutdown. they pretty much went out overnight.

»www.techrepublic.com/blog/networ···ness/304
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chgo_man99

join:2010-01-01
Schaumburg, IL

Was gonna switch from mediacrap to centurylink

Former qworst. And now I dont know if it's worth anymore since they seem to screw assets they buy. I know at least qworst had some good reputation.

Thane_Bitter

join:2005-01-20
London

Moving into the past.

You have to hand to CenturyLink; they truly are living up to their name and providing century old technology at tomorrow’s prices.

I can only imagine what's next, the return of the telegraph, "one button does it all".
kiknwing

join:2010-12-13
Roy, UT
Reviews:
·CenturyLink
·DIRECTV
·Qwest VOIP
·Siteground.com

Going to ooma

I had qwest's voip service for about 3 years. My bill was about $22 including taxes, now after switching to pots it's about $50 including taxes and fees. In a few months I will be going to ooma. Also when I switched they created a new account and my history with that company also went with it. Then i was doubled billed for internet service because the person that handled my order screwed up. I'm still trying to get my account back in order.

jackknife

join:2001-02-24
Phoenix, AZ

Re: Going to ooma

I can't see how POTS is costing you $50.

A POTS line costs slightly over $13 before taxes and fees. I am pretty sure that you are using one of the premium phone services instead.
PX Eliezer
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Hutt River
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Re: Going to ooma

said by jackknife:

I can't see how POTS is costing you $50.

A POTS line costs slightly over $13 before taxes and fees.

That varies greatly by state, and also by specific company within a state.

Also, those "taxes and fees" can easily double the cost,.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
kiknwing, quit whining, you were over paying before too so look elsewhere! There are a lot of VoIP providers. I signed up with Sipgate last summer, paid them $20 to start and I still have $14 credit!
kiknwing

join:2010-12-13
Roy, UT

Re: Going to ooma

ArizonaSteve, Pot calling the kettle black. I complain about phone while you whine when you internet goes out or a slight decrease in speed.

As for the $50, 30 for unlimited local and long distance + 20 in taxes you get $50.
kaila

join:2000-10-11
Lincolnshire, IL

Wow, totally lame and after the SunRocket debacle.....

I thought the industry learned they couldn't just go dark without massive notification efforts and a loooong transition period.

CenturyLink didn't do either and to add further insult, they appear to have set a January 31st end date, only to move it up a week. There really is no excuse for this.
--
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Jeff's Blog - »www.ostjournal.net
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Really?

I never heard of Qwest having VoIP service. Why would they, they are the phone company! If someone wants VoIP they can always still get it from someone else so what's the problem?

bigunk
Gort, Klattu Birada Nikto

join:2001-02-10
USA

Re: Really?

They have VoIP service, and it's terrible. I have a client with them and while the quality is fine because it's delivered over a T1, the ability to manage it and talk with someone with a clue is non-existent. The story goes on for a long time so I'll just say it's terrible.
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Bob61571

join:2008-08-08
Washington, IL
Reviews:
·Frontier Communi..

another great example of

a company that fails to understand the importance of being considerate to your current customers.

Somewhere, deep in the bowels of CenturyLink/Qwest, somebody fell asleep at the switch. They failed to plan, which means that they planned to fail.
chgo_man99

join:2010-01-01
Schaumburg, IL
Reviews:
·AT&T U-Verse
·Mediacom
·T-Mobile US

Its just voip so what

Even if Voip's call quality is superior to that of cellphone's umts,
its impracticall for a small incument to provide this service that is almost non used at all. Today everybody subscribes to wireless+internet+ maybe basic cable/satellite with few premium channels. No one needs landline/extra phone number, unless he works in home office.
dplantz

join:2000-08-02
Roslindale, MA
Reviews:
·RCN CABLE
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·PHONE POWER

Re: Its just voip so what

I recommend PhonePower, great support based in California, cheap price and reliable. Can port your number in. Took me 5 days to port my number in also. PhonePower.com Good luck, Verizon did the same with their Voip offering, canceling it on customers with little notice.
CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

Termination of VOIP Services -

Hello, everyone...

We are sorry for frustration any of you have had over the termination of our VOIP services. We began informing our customers of these changes as of 11/14/11 via direct mail, bill messaging, outbound voice messaging and to customer provided email addresses; we have made every effort possible to insure we communicated this service termination. That said, as we also monitor DSL Reports and came across this thread we wanted to reach out to you directly to provide assistance for anyone who needs it. Email us at TalkToUs@CenturyLink.com and we'd be happy to help.

Thank you.

-Doug
@Centurylink Help Team

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