By MARCELA ROJAS -THE JOURNAL NEWS

For technical assistance, call 866-478-7266. SusCom's migration page that offered detailed instructions on how to set up e-mail accounts and Web settings will no longer be available. Customers who have not made changes to their settings will have to call for help.

(Original publication: March 8, 2005)


CARMEL — Change isn't always easy, and that certainly was an understatement in parts of Putnam County over the weekend as many residents made the switch to their new cable, phone and Internet service provider.

SusCom, a subsidiary of Susquehanna Pfaltzgraff Co., took over the eastern region's former supplier, RCN, and the move was not seamless for many subscribers. Customers flocked to the SusCom offices in Carmel yesterday, complaining about a host of problems, from cable malfunctions, to trouble changing their e-mail addresses, to faulty telephone service.

The Journal