 | | . I have a SB6120 I purchased myself. If it does get bricked by Charter will they replace without hassle, or will I have to go through my vendor? | |
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 | | | Re: . Did you even read the post?
"our current path to resolution is to swap the modem." | |
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| |  BF69Premium
join:2004-07-28
Camden, TN | Re: . said by battleop:Did you even read the post? "our current path to resolution is to swap the modem." Then charge you a monthly rental fee. | |
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| | | neftv
join:2000-10-01
Broomall, PA | Re: . Good business plan. haa. | |
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| | | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: . Um yea! There is no way I'd let charter "swap" my modem... for several reasons.
1) It would HAVE to a be a NEW out of the box modem, not a previous rental.
2) I'd rather they give me a bill credit so I can buy my own. I don't need to get one of THEIR serial number/mac addresses in my account so they can either start accidentially charging me OR assessing me an "un-returned modem" fee.
The cable industry REPEATEDLY has shown it can't manage customer owned vs company owned equipment over the years.. at all.
The sad thing - it's SOOOO easily for them to figure out what it what.. and they STILL can't. | |
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| | | | |  dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | Re: . said by fiberguy:The sad thing - it's SOOOO easily for them to figure out what it what.. and they STILL can't. We *are* talking about charter here.
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The shortest distance between 2 points adds 1.5 stars to T. want $25? solve »coord.info/GC20A37 for me | |
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| | | | said by battleop:Did you even read the post? "our current path to resolution is to swap the modem." I don't think it is unreasonable to wonder if this applies to non-ISP supplied modems. You certainly don't need to be a tool about it. | |
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| | | | | Re: . said by druber:said by battleop:Did you even read the post? "our current path to resolution is to swap the modem." I don't think it is unreasonable to wonder if this applies to non-ISP supplied modems. You certainly don't need to be a tool about it. According to the article from yesterday, it only affects user-supplied modems. The ISP supplied ones are not affected.
--
How lucky am I to have known someone who is so hard to say good-bye to. | |
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| | | | | | Re: . said by The WeaseL:said by druber:said by battleop:Did you even read the post? "our current path to resolution is to swap the modem." I don't think it is unreasonable to wonder if this applies to non-ISP supplied modems. You certainly don't need to be a tool about it. According to the article from yesterday, it only affects user-supplied modems. The ISP supplied ones are not affected. I didn't read the article, I was responding only to the quoted post (which says none of this, and which the person being a tool didn't quote either...) | |
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| | | | | | said by The WeaseL:said by druber:said by battleop:Did you even read the post? "our current path to resolution is to swap the modem." I don't think it is unreasonable to wonder if this applies to non-ISP supplied modems. You certainly don't need to be a tool about it. According to the article from yesterday, it only affects user-supplied modems. The ISP supplied ones are not affected. From yesterdays article about this it's not just ISP supplied modems, it's the Motorola 6120 weather it's ISP supplied or not. Charter is supplying a different model and brand name all together is why they aren't affected. | |
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| |
1 edit | I was asking if that includes user bought modems. | |
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| | | | | Re: . This supposedly only effects Customer supplied modems. So that would have to mean they are replacing those modems. | |
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 jeffro
join:2007-04-20
Bay City, MI | Yea I find this all very convenient for Charter. Only the user bought modems are bricking? I smell a rat. | |
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|  thenderScreen tycoonPremium
join:2009-01-01
Brooklyn, NY
kudos:1 | Re: Yea I don't believe they would intentionally brick user bought modems.
I think a more realistic explantation is they do not do as much QA/QS for user bought modems because it is extra work, time, and money.
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Macbook, & BlackBerry repair in NYC | |
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| | | | Re: Yea said by thender:I don't believe they would intentionally brick user bought modems. I think a more realistic explantation is they do not do as much QA/QS for user bought modems because it is extra work, time, and money. Which just smells of a rat also!!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/ | |
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| | | | Why would QA be different for the same hardware? | |
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| | patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | So why offer firmware upgrades in the first place for user modems? | |
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| | | hedbert
join:2008-12-04
Saint Paul, MN | Re: Yea said by patcat88:So why offer firmware upgrades in the first place for user modems? Because Motorola won't let users legally update or tweek the firmware. | |
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| | | Reviews:
 ·voip.ms
 ·Comcast
| said by patcat88:So why offer firmware upgrades in the first place for user modems? I miss the days where a user could update their own modem from the manufacturer's website.
But they did away with a lot of that, because people learned how to "unlock" their modems (unlimited speed).
But like everyone else here.... I smell a rat.
Sure they'll swap your modem for a monthly fee or it will be locked for Charter only.
--
HP Pavilion a6750f (tweaked)
Windows 7 Ultimate 64 * Ubuntu 10.04 64 * SuSe 11.2 64 * Mac OS Snow Leopard
"I could always tell you the truth, but would you believe?" | |
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| | | |  kv2009
join:2009-09-14
Kenner, LA | Re: Yea said by OldschoolDSL:said by patcat88:So why offer firmware upgrades in the first place for user modems? I miss the days where a user could update their own modem from the manufacturer's website. But they did away with a lot of that, because people learned how to "unlock" their modems (unlimited speed). But like everyone else here.... I smell a rat. Sure they'll swap your modem for a monthly fee or it will be locked for Charter only. They're really going to charge users a monthly fee after ruining their retail-purchased modem? That's like someone slashing the tires on a car and then renting the owner a replacement vehicle...completely ridiculous and should be considered a crime.
They should do adequate QA for all compatible modems connecting to their network. Are there Motorola 6120s that Charter provided users that didn't get bricked? If so, thats pretty fishy.
And is it difficult to distinguish between a retail 6120 and an ISP-provided 6120? | |
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| | | | | Reviews:
·voip.ms
·Comcast
2 edits | Re: Yea quote:
And is it difficult to distinguish between a retail 6120 and an ISP-provided 6120?
The only difference between a rented (leased) & owned modem is the mac address which is listed in their database as being either owned by Charter or personally owned. It is the same for every ISP.
Hardware & software wise, the start out the same.
So "if" Charter did this as a "gimmick", they'd only need to target the mac addresses which are not in the "leased" database. | |
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| | | | | | | | Re: Yea said by OldschoolDSL: quote:
And is it difficult to distinguish between a retail 6120 and an ISP-provided 6120?
The only difference between a rented (leased) & owned modem is the mac address which is listed in their database as being either owned by Charter or personally owned. It is the same for every ISP. Hardware & software wise, the start out the same. Are you 100% sure about them being exactly the same?
I wouldn't find it unusual that Charter et al could spec a SB6120 modem that has some slight hardware changes to make it a buck or two cheaper. Adds up if you're going to buy tens of thousands of them. | |
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| | | | patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | said by OldschoolDSL:I miss the days where a user could update their own modem from the manufacturer's website. But they did away with a lot of that, because people learned how to "unlock" their modems (unlimited speed). And cracking open the modem and flashing it through serial port is no harder. | |
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| | | | | Reviews:
·voip.ms
·Comcast
1 edit | Re: Yea said by patcat88:said by OldschoolDSL:I miss the days where a user could update their own modem from the manufacturer's website. But they did away with a lot of that, because people learned how to "unlock" their modems (unlimited speed). And cracking open the modem and flashing it through serial port is no harder. It is for those few people do do not know how to open up their modem or if the modem does not have a serial port (some models really do only have the Ethernet port). Also it makes it harder if you do not have the standard code to play with (tweak).
So it does prevent the majority of end users
--
HP Pavilion a6750f (tweaked)
Windows 7 Ultimate 64 * Ubuntu 10.04 64 * SuSe 11.2 64 * Mac OS Snow Leopard
"I could always tell you the truth, but would you believe?" | |
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| | | | | | dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | Re: Yea said by OldschoolDSL:said by patcat88:said by OldschoolDSL:I miss the days where a user could update their own modem from the manufacturer's website. But they did away with a lot of that, because people learned how to "unlock" their modems (unlimited speed). And cracking open the modem and flashing it through serial port is no harder. It is for those few people do do not know how to open up their modem or if the modem does not have a serial port (some models really do only have the Ethernet port). Then you'd have to solder on a JTAG[not an idiots task]
--
The shortest distance between 2 points adds 1.5 stars to T. want $25? solve »coord.info/GC20A37 for me | |
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| | | cramer
join:2007-04-10
Raleigh, NC
kudos:7 | It's a DOCSIS security requirement. The configuration it receives upon link includes what firmware version it should be running, and where to download it. The firmware download MUST occur across the HFC (cable) interface. There were all manner of "uncap" hacks before these restrictions were put in place. The same sorts of things are possible today, however getting hacked firmware into the modem is much more difficult -- most modems have no diag interfaces at all... no serial port, no JTAG, NOTHING.
(And an uncap'd modem is almost instantly detectable today.) | |
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TheGhostPremium
join:2003-01-03
Lake Forest, IL | Paperwork nightmare when users leave Charter I wonder if Charter will be any better than Comcast when the users leave - will they then go after the user for the "full cost" of the replacement Motorola as it is "theirs". Comcast had an issue with believing everything was theirs unless the user could prove otherwise (best to always scan in and save those 7yr old receipts). | |
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| zed2608Premium
join:2007-09-30
Cleveland, TN
kudos:1 | Re: Charter didn't use the 6120 wrong they did deploy them i got mine from charter | |
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kruserPremium
join:2002-06-01
Eastern MO | I own three 6120's and all still work fine. I own three SB6120's that I purchased for our three cable connections. Not a single one of them took any firmware upgrade but they were all downgraded to an older firmware within a week or two of putting them on Charter's network. They are all still running the downgraded firmware.
I think they all had the firmware that is causing the problems when I first purchased them but it never had a problem then. | |
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n2ubp
join:2007-07-13
Middletown, NY |  How can you use the forum if your modem is bricked???
Kind of like telling a deaf person to tune into your
local radio station for evacuation details? | |
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|  BenPremium
join:2007-06-17
Glen Carbon, IL | Re: How can you use the forum if your modem is bricked??? said by n2ubp:How can you use the forum if your modem is bricked??? Kind of like telling a deaf person to tune into your local radio station for evacuation details? I wondered about that too. But, as just a few possibilities:
- Dial-up backup
- Tethered their PC to their mobile phone (as many have Internet access)
- DSL backup
- Work PC
- School/University PC
- Public Library PC | |
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| | block firmware updates? I know nothing about these user supplied modem, but can't you block firmware updates?
There must be some master password that can lock the unit down to prevent the ISP(firmware hack to a user owned modem. Legal issue.) or Motorola from updating the unit. Or at least delay any future updates via manually updating the modem at your own risk to allow an update from Motorola themselves.
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Consumer Rights is more than just a suggestion. | |
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| | | Re: block firmware updates? Cable modem cant be locked down that way, all configuration and firmware must be supplied by the ISP. | |
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| | Modem Troubles The bottom line is, they shouldn't have #&#ed with the modems in the first place. They should have first notified users that an update was available and allowed the users to download and install it only if they wanted/needed to. They had NO business reprogramming a piece of customer equipment without notification first. | |
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| Reviews:
 ·Windstream
·VOIPo
| Re: Modem Troubles said by Ioweyou :
The bottom line is, they shouldn't have #&#ed with the modems in the first place. They should have first notified users that an update was available and allowed the users to download and install it only if they wanted/needed to. They had NO business reprogramming a piece of customer equipment without notification first.
Learn how DOCSIS works it not that simple, its all controlled by a Config file/SNMP Its not easy to pick and chose witch users get what, many many user use the same config.
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ASUS M4A79T Deluxe | AMD Phenom II x3 720 BE AM3 w/4 Cores @ 3.41Ghz(OC) | 4Gb DDR3 Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7600 (RTM) | Windstream DSL 12m (14.9m Sync)/766k | |
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| | cramer
join:2007-04-10
Raleigh, NC
kudos:7 | Re: Modem Troubles Actually, it is. But I'd suspect most operators won't both to differentiate configs between devices/users -- they only care about different services. For the most part, a DOCSIS compliant config should work on any DOCSIS compliant device. Of course, firmware is specific to the device. | |
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| | | Reviews:
·Windstream
·VOIPo
1 edit | Re: Modem Troubles said by cramer:Actually, it is. But I'd suspect most operators won't both to differentiate configs between devices/users -- they only care about different services. For the most part, a DOCSIS compliant config should work on any DOCSIS compliant device. Of course, firmware is specific to the device. Iv most commonly seen configs for each tier with each device,
I.E.
Say you have 16mg with you 6102 they will have a config_16m_6102.cm (example names)
then maybe you have a modem they dont "Support" on 8meg
config_8m_generic.cm
I guess they could make a
config_16m_6102_upgrade.cm
and
config_16m_6102_noupgrade.cm
but then again people owning their own modem should realise that it is their network and being on a shared medium means they might need to correct a bug on that model of modem because it is having an issue that could effect other users, unlike DSL where a bug would most likely only affect the one user. So if they don't want the cable company to have that kinda of control on their modem then they should rent one, You have to make a choice give them control of your modem and not be charged a modem rental fee or rent a modem and they still have control.
Now they or Motorola should offer to fix or exchange these modems.
--
ASUS M4A79T Deluxe | AMD Phenom II x3 720 BE AM3 w/4 Cores @ 3.41Ghz(OC) | 4Gb DDR3 Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7600 (RTM) | Windstream DSL 12m (14.9m Sync)/766k | |
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| | Motorola SB6120 My modem was also killed by Charter a few days ago. Their tech told me he had four other customers with the same model modem and same problem over a few days. They had all upgraded speed recently. Me, too. Waiting to see what Charter will do for me. Not holding my breath. | |
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|  joakoPremium
join:2000-09-07
/dev/null
kudos:5 | Re: Motorola SB6120 Why couldn't they overnight you a new modem the day this happened?
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PRescott7-2097 | |
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| | | | Re: Motorola SB6120 because they don't lease sb6120 (all sb6120 are user purchased)
Charter leases Ubee modems (which is a brand I've never heard of till charter rolled out DOSIS 3.0) | |
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| | |  D3
@mycingular.net | Re: Motorola SB6120 Yes there are some leased sb6120's that charter has. The Ubee is the new name for Ambit. | |
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| | | joakoPremium
join:2000-09-07
/dev/null
kudos:5 Reviews:
·Comcast
| Does it matter? I can go to amazon.com and buy one and it will ship today and be delivered tomorrow. Why can't a large company such as Charter do that? It's their network and I can concede that since it's a shared medium they should have some control of the device such as this ability that was given to them by CableLabs. But if they are going to push updates to customer owned devices they better test those updates on the hardware they are being pushed out to and take accountability for any issues that arise. As a simple matter of law there is no doubt the provider bears responsibily for the damage, but it would be silly having sue your cable company over a $70 modem.
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PRescott7-2097 | |
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| | Getting mine replaced Post in the Charter Direct forum. They're sending me a modem replacement.
I also will make sure they don't charge me an additional fee, as I am very watchful on our bill. | |
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Reviews:
·Charter
| Bought mine and still works with new firmware I have...
Firmware Name: SB6120-1.0.2.4-SCM01-NOSH
As of last week. Mine still works fine. Bought my SB6120 from a local Best Buy which had an attached coupon advertising Charter HSI so Charter did indeed support the SB6120 at one point.
My link light constantly blinks now however... | |
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CharterJoshPremium
join:2009-02-05
Chesterfield, MO
kudos:6
1 edit | Update We want to make sure all the information here is correct and help reduce some of the posted concerns. We are working towards a resolution for the problems caused by the firmware update. As for the modems that will no longer connect, we are proactively contacting these customers and will work with each customer, offering to replace the affected modem with another Docsis 3 modem. This will not be a rental modem, no lease charges will be assessed, and there is no fee if/when the customer disconnects service. The modems provided are Docsis 3 modems and will not be locked down to the Charter network meaning they can be used with any Docsis compatible provider. Please feel free to contact us with any specific questions or concerns in »/forum/charterdirect. | |
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toyota
join:2010-05-08
Alpena, MI
1 edit | MY SB620 bricked but charter made it good so where else can we complain besides the FCC and the franchising authority, and getting your own lawyer (I hate having to pay lawyers)? I can't remove the changes Charter put into my own equipment and if they can't remove it and change things back to what it was beforehand and Motorola says it's not their fault should I just suck it up forget the money I paid for the modem and continue paying the modem rental fee i'm stuck with again? BTW I just changed to an SB 6120 this april after I came back from springbreak and noticed my 6 year old charter supplied Terayon wouldn't work anymore called Charter tech support and had to have a Charter tech come over who said I could buy my own modem if I didn't want to rent a newer one from them, they can't recommend one but a DocSis 3.0 compliant one was what would fit their system and my 5 year old Dell XPS gen 5 dual core with 4 gig of ram was kind of slow too so I wiped my hard disk clean reset the memory and bios, did a clean install of windows 7 and with the new modem got up to my rated upload and download speed but now with the rented one I'm down to just half.
add edit
within minutes of posting here and charter direct I got a call and from charter for a refund to buy a new modem, one month free internet service and i can ship back the modem i am renting from them now on their own expense once i buy the new modem (any brand DocSis3.0) so one happy customer here | |
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| | SB6120 compability issue with comcast hsi I also bought an sb6120 cable modem having the newest firmware up to date. I would get connected but worst than dial up if there is such a thing. The tech came to my house and found out through someone that was brief recently around 05/12 on the issue that is was a software compatibility problem between the moto cable modem and comcast. But now after reading some of the post i wonder as well is it motorola or comcast software problem. Of course they were happy to help me with the lease modem which i surely have now. At the house we need our coffee as well as our internet which is a must. I hope the issue is resolve soon not only for charter customers but for some of us with comcast. | |
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