Charter: One Million Phone CustomersAnd apparently that millionth customer was coincidentally a Charter PR rep... ( old news - 12:10PM Wednesday Feb 27 2008) tags: business · cable · Charter Pipeline · Charter VOIPCharter has issued their fourth quarter earnings, which indicate that the debt-riddled cable company saw a 10% increase in revenue, but also reported a loss of $468 million last quarter, up from a year ago loss of $396 million. The company, which is slow to upgrade their network because of their continuing financial struggles, did find a silver lining in the cloud by announcing they've reached the one million VoIP customer mark. Said customer sounds pretty excited about it all, almost well -- a little too excited to be believable: A cable customer for more than 20 years, Charter's one-millionth telephone customer lives in Worcester, MA, and recently upgraded to Charter's triple-play bundle of services. Upon hearing the news, the customer said of Charter, "Our family has had a great experience with Charter Cable over the years, so it was an easy decision to add Charter phone and high-speed Internet. It's also really convenient to have only one bill for all three services, and we save a lot of money with the bundle." Awesome! Here outside press release land, despite claims throughout 2007 that they'd be shoring up traditionally poor tech support, Charter remains one of the poorest ranking cable broadband providers we track.
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hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
| PAID?? Our family has had a great experience with Charter Cable over the years, so it was an easy decision to add Charter phone and high-speed Internet. It's also really convenient to have only one bill for all three services, and we save a lot of money with the bundle."
Sounds like they were paid to say that 
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Man created God in his image : intolerant, sexist, homophobic and violent. | |
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cork1958
Cork
join:2000-02-26
Fruitport, MI
 ·Charter Pipeline
edit:
February 27th, @12:49PM
| Re: PAID?? "Our family has had a great experience with Charter Cable over the years, so it was an easy decision to add Charter phone and high-speed Internet. It's also really convenient to have only one bill for all three services, and we save a lot of money with the bundle."
I could easily say that, at least about internet and cable tv, without being paid by Charter. Don't use their phone service. Been with them for 8 years. 
Although a little friendly persuasion wouldn't hurt.
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| markopoleo
join:2003-04-02
Bonne Terre, MO | I doubt the family said that.. They said what Charter wanted them to say..that sounds so much like a Charter PR would say. | |
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
 ·AT&T Midwest
| The best ad copy money can buy:
"Our family has had a great experience with Charter Cable over the years, so it was an easy decision to add Charter phone and high-speed Internet. It's also really convenient to have only one bill for all three services, and we save a lot of money with the bundle."
Does that really sound like something spontaneous a customer would say? A Charter customer at that? | |
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Sabre
Di relung hatiku bernyanyi bidadari
join:2005-05-17
·Comcast
| Re: The best ad copy It is possible, though unlikely. Every company, even the most terrible ones, have some people who have had very positive experience, and may even say something like fairly similar to that (at least if they had time to think about it and actually write down a response, which is probably what would have happened).
I know how much grief Comcast gets and a lot of it is justified, but I myself have had only positive experiences and probably would have said something similar to what this customer allegedly said had I been asked for some sort of comment. We can only speak for ourselves, basically.
All that said, however, yes, it's probably more likely that the customer was coached.
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL | Re: The best ad copy I (and apparently at least two others while I was typing) don't doubt there are some satisfied customers, but that reads like Advertising 101 copy.
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Sabre
Di relung hatiku bernyanyi bidadari
join:2005-05-17 | Re: The best ad copy Yep, I suspect you're absolutely right. Like I said, it is possibly legit, but very highly unlikely. I wonder if they got anything special from the company for it? | |
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Cabal
Premium
join:2007-01-21
02101 | And in next week's news... Verizon sees competition, files lawsuit. | |
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL | Re: And in next week's news... You pressed the wrong trolling forum reply button.
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Toolmaster of La Grange. | |
| wombatclov
join:2002-10-16
Easthampton, MA
·Charter Pipeline
·Verizon Online DSL
| Degraded Service I signed up for the phone right when it first came out in my area (~ 2 yrs ago). It was crystal clear- all the time, no problems. Lately, I can tell that the system is more congested- I get some voice drops or distortion (like a cell phone). Makes me wonder if Charter can handle any more customers. The good thing about phone, is it is regulated, and they can't afford to have downtime. But bad call quality is not downtime, unfortunately. | |
| | MOTO6809
join:2007-11-05
Springfield, MA
| Re: Degraded Service said by wombatclov  :I signed up for the phone right when it first came out in my area (~ 2 yrs ago). It was crystal clear- all the time, no problems. Lately, I can tell that the system is more congested- I get some voice drops or distortion (like a cell phone). Makes me wonder if Charter can handle any more customers. The good thing about phone, is it is regulated, and they can't afford to have downtime. But bad call quality is not downtime, unfortunately. It's not congested, it's a problem either in your house or in the outside plant.
Yes they can handle more customers, they have a dedicated CMTS and fiber backbone for VoIP. | |
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dsldude08
join:2008-01-03
La Crosse, WI
·CenturyTel Inc.
| FYI: Not regulated anywhere near the rate (if at all besides possibly some NEW (»blog.tmcnet.com/blog/rich-tehran···ill.html) 911 requirements) that a regular land line is, hence the reason why it is much cheaper than a standard, quality land line.
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Jerm
join:2000-04-10
Richland, WA | Interesting Note Charter's debt interest during the quarter was basically on par with their net loss.
In other words, if they didn't have soo much debt and didn't have to pay $450 million in interest alone every month they'd actually be doing just fine. | |
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