Charter Sucks Slightly Less
Quarterly net loss jumps, sales up...
Charter Communications is traditionally considered the black sheep of this industry, thanks to a massive debt load and consistently poor customer service. Still, their latest quarterly earnings
hint at a slight
financial improvement at the company. Their quarterly net loss shrank to $358 million from $381 million a year ago, with sales jumping 10.5% to $1.56 billion (85,700 new broadband customers on the quarter). I'm thinking that any company that can convince someone to pay $70,000
for potentially just a few years of broadband service, should
have the skill set to correct their financial misfortunes -- but bankruptcy or company sale rumors usually pop up twice a year
Re: Don't worry.
said by DaSneaky1D:Based on your own experience, of course...
...but to call Charter a "bad" company is far from accurate.
Charter HSI has improved dramatically throughput-wise in my area recently, as I always achieve 100% of my provisioned throughput. However, the extremely poor service and customer support I received a couple years ago still leave me disliking Charter overall. And I certainly wouldn't assume that just because service improved in my are that service has likewise improved in other markets.
Not to mention the charade I had to go through when upgrading to 10/1 a couple weeks ago. I was chatting online with a customer support executive:
me: How much will my bill be increased if I upgrade to 10/1? (I know it should be only $5 a month)
Charter: That will be an additional $15 a month.
me: Really? It says here that it should be $5 a month.
Charter: Oh, I'm sorry, it is $10 a month.
me: I'm not willing to pay more than $5 more a month.
Charter: Oh, that's right, it's $5 a month. Would you like me to upgrade your service?
EDIT: Corrected typos.
A man without religion is like a fish without a bicycle.
Re: still behind the times. Yes,
Behind the times as far as most other cable companies, but, fwiw, they have always rocked here.
Sure, mail is quite often crap, which has been my complaint with them since day one. Their website has always been so out of date or inaccurate it isn't funny also.
I guess I can live with those 2 issues as I don't use Outlook/Charter mail much, and don't care about their website either.
Actual service has been so good for the 8+ years I've been with them, have only called support 3 times ever, and all 3 times was just to see what the status of my area was because they were down due to weather (2) of maintenance (1).
As long as they can keep their head above water and not rape me TO bad on price, they are better than my alternative Verizon DSL.
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| |DHRacerTech Monkey
Lake Arrowhead, CA
Charter is half-baked but not the way you think. Let's see. Charter is a company that has been doing Cable TV for years before becoming a HSI or phone provider, yet only the HSI and phone are quality services that perform as expected.
For some reason, in my area, Charter TV flat out sucks. I'd swear I was watching with rabbit ears on regular channels. Their HD service is rife with pixelization, dropouts and tiling. I've had two totally different cable boxes (Moxi and SA8300HDC) and even changed houses (moved into another Charter served area) and still no improvement on the TV. However, the HSI and phone are still great. Makes me want to go back to DTV so bad I'd be willing to fell a tree in the middle of the night to get the view of the southern sky I'd need...
If I go to Charter's website, according to it I don't qualify for service, can't get my address to give me a channel guide, or anything else. Their website is pathetic.
I don't know why Charter has such trouble with cable TV. You'd think that is the one service they have the most experience and knowledge about providing...
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.)
| |dvd536as Mr. Pink as they comePremium
Re: Non Reliable Service....
said by CSU:your upload is higher than your download. have you tweaked?
Here's my most recent speed test on a 5MB service.
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee