Charter Sucks Slightly Less
Quarterly net loss jumps, sales up...
Charter Communications is traditionally considered the black sheep of this industry, thanks to a massive debt load and consistently poor customer service. Still, their latest quarterly earnings
hint at a slight
financial improvement at the company. Their quarterly net loss shrank to $358 million from $381 million a year ago, with sales jumping 10.5% to $1.56 billion (85,700 new broadband customers on the quarter). I'm thinking that any company that can convince someone to pay $70,000
for potentially just a few years of broadband service, should
have the skill set to correct their financial misfortunes -- but bankruptcy or company sale rumors usually pop up twice a year
Don't worry. They'll find a way to screw it up. I worked there for years and I've never seen a company that can take a good thing and screw it up faster than Charter can.
| |DaSneaky1Done wall to block them allPremium,MVMReviews:
Re: Don't worry. They haven't messed up their HSI service offering yet...What other provider is offering 16mbps/2mbps as a standard tier, no BW caps, and (depending on the market) no port blocks?
Say what you want about the internal affairs, but they're still in business, growing their product offerings, and provide solid performance.
Cable technology, as a whole, is affected by so many things that can degrade performance, but to call Charter a "bad" company is far from accurate.
:: my trivial ramblings ::
Re: Don't worry.
said by DaSneaky1D:Based on your own experience, of course...
...but to call Charter a "bad" company is far from accurate.
Charter HSI has improved dramatically throughput-wise in my area recently, as I always achieve 100% of my provisioned throughput. However, the extremely poor service and customer support I received a couple years ago still leave me disliking Charter overall. And I certainly wouldn't assume that just because service improved in my are that service has likewise improved in other markets.
Not to mention the charade I had to go through when upgrading to 10/1 a couple weeks ago. I was chatting online with a customer support executive:
me: How much will my bill be increased if I upgrade to 10/1? (I know it should be only $5 a month)
Charter: That will be an additional $15 a month.
me: Really? It says here that it should be $5 a month.
Charter: Oh, I'm sorry, it is $10 a month.
me: I'm not willing to pay more than $5 more a month.
Charter: Oh, that's right, it's $5 a month. Would you like me to upgrade your service?
EDIT: Corrected typos.
A man without religion is like a fish without a bicycle.
| |DaSneaky1Done wall to block them allPremium,MVM
Re: Don't worry. LOL, now that's a classic!
still behind the times. They still don't have DVR's, HD, Phone service, or any internet in our area. And we don't live in BFE either. I honestly can not name one person in our area that uses thier service. The funny thing is they use the same form flier in all areas and most of the page is blank where it should show services they offer. And it has one blurb about "digital cable". Its really sad to see a big cable company be so far under in money that they can not spend money to upgrade and actully provide services that would attract customers. Kinda damned if you do damned if you don't for them in our market.
Re: still behind the times. Yes,
Behind the times as far as most other cable companies, but, fwiw, they have always rocked here.
Sure, mail is quite often crap, which has been my complaint with them since day one. Their website has always been so out of date or inaccurate it isn't funny also.
I guess I can live with those 2 issues as I don't use Outlook/Charter mail much, and don't care about their website either.
Actual service has been so good for the 8+ years I've been with them, have only called support 3 times ever, and all 3 times was just to see what the status of my area was because they were down due to weather (2) of maintenance (1).
As long as they can keep their head above water and not rape me TO bad on price, they are better than my alternative Verizon DSL.
The Firefox alternative.
Re: still behind the times. well by BFE i mean in a rural area I live in the suburb of the capital city. Just because we don't have people packed side by side from left to right to top and botom does not make it all rural. Granted there are only two areas that I would not call fairly small. And by that I mean Fayetteville/Bentonville and the Little Rock metro area. Our area just happens to be still under an older agreement with Charter so they have no competition there for no services. If you cross the county line right up the road we have Comcast with every service you could think of same with ATT they offer it all. But due to franchise agreements Charter can ignore providing services that people want because they know they are not worried about having to go anywhere. Im just lucky that we had an independant WISP open up in our town due to being tired of not having services. They have been great for us nice guys running the show. A little pricey but they are the only providers so they get to name thier prices.
Re: still behind the times. Well that sucks. Is there no way citizens can get a referendum on the ballot to null and void the old agreement with charter? I bet if that many people were upset, a vote would pass (pending what you state is true). Might be something to think about. Wouldn't that be a kick in the balls to Charter LOL. Anyway, at least you got a minor alternative. Wireless isn't the best. However, it's a step up from dialup to say the least. Either way, it might be worth fighting them, who knows.
Re: still behind the times. well charter sent a rep to the city council meeting about the whole UVERSE thing that has yet to be turned on in our state. And they city council told them in shortened form that if they were not going to provide services then they had no business telling others that they could not provide services to the community. But all we got out of that deal was a whole bunch of telco equipment all over the place and nothing turned on. But the WISP does do well and it is nice being able to talk face to face with the guy who runs it when you have a problem. Like my antenna was a little out of align last week and i called him and he had someone at my house on the roof in 20 mins flat and had me up and working like a charm.
Re: The Suck is Back thats worse thing theve came up with yet
Re: No They STill Suck Bigtime Yes, they are my only option for HSI, they got the market here in the upstate SC if AT&T doesn't cover your area. Their actual service for 10/1 is a good one, but beware if you have a problem! Been a customer of theirs for 6 years, been nothing but poor customer service since day one, but when it's the only thing you have, well....
Some people should'nt
| |DHRacerTech Monkey
Lake Arrowhead, CA
Charter is half-baked but not the way you think. Let's see. Charter is a company that has been doing Cable TV for years before becoming a HSI or phone provider, yet only the HSI and phone are quality services that perform as expected.
For some reason, in my area, Charter TV flat out sucks. I'd swear I was watching with rabbit ears on regular channels. Their HD service is rife with pixelization, dropouts and tiling. I've had two totally different cable boxes (Moxi and SA8300HDC) and even changed houses (moved into another Charter served area) and still no improvement on the TV. However, the HSI and phone are still great. Makes me want to go back to DTV so bad I'd be willing to fell a tree in the middle of the night to get the view of the southern sky I'd need...
If I go to Charter's website, according to it I don't qualify for service, can't get my address to give me a channel guide, or anything else. Their website is pathetic.
I don't know why Charter has such trouble with cable TV. You'd think that is the one service they have the most experience and knowledge about providing...
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.)
adjusted for inflation »www.dollartimes.com/calculators/···tion.htm
charters debt since 2006 first quatier has gone down some
in todays dollars charters 2006 first quater debt was 20,780 billion vs charter current debt of $20.575 billion
so if charter is lucky they may inflation themselves out of debt
Non Reliable Service.... Here's my most recent speed test on a 5MB service.
| |dvd536as Mr. Pink as they comePremium
Re: Non Reliable Service....
said by CSU:your upload is higher than your download. have you tweaked?
Here's my most recent speed test on a 5MB service.
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
| || broadband light! Next time you pay your bill, you should include that image with a check to reflect said speed. A little note should be inserted and state, amount of payment might not necessary reflect full price as advertised. According to my math .078 is about 1.6 percent of your promised bandwidth. So if you got a 50 dollar bill, my check would be 80 cents along with a post it saying this complaint will be forwarded to the attorney general. I dont know about the one you got, but last time I had a problem with a company (sprint), they set their ass straight VERY VERY FAST.|
$hit Service...... I'm having speed issues and used the online help from Charter and got immediately disconnected once I told him I'm using a router. Thanks for the support Charter.
TTD Harold : Is your cable modem on right now for me to check the connectivity status?
Name - CSU: yes, but I have it connected to my router.
TTD Harold : As much as I really would like to assist you further, but I'm sorry, our tools are just for upgrading and it's already out of our scope of support regarding home networking troubleshooting. You may call our Value Added Services (VAS) and that is 1-888-438-2427 for further assistance. We appreciate your patience at this time. Thank you.
TTD Harold : Thank you for choosing Charter Communications. Answers to frequently asked questions and self-help options can be found by looking in the "Customer Help" menu at »www.charter.com. If you have further questions, please chat with us again. Our chat support is available from 7:00 AM through 1:30 AM central time, 365 days a year. Have a great day!
If you require further assistance, go to www.charter.com/contact
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